Problem at check in, the hotel didn't know I was coming. There was no record of my stay. If the hotel would have been full, I would had a problem. See above
it gave me a chance to have a vacation getaway even though i live in the same city...felt like i was out of town nope
Convenient location of the hotel, near the airport (we arrived from a long trip) we have appreciated the quietness of the room. Silence is too often overlooked. Beds were good. Furniture and general ambience of the room not very "fresh" and "gay"
The room was clean and nice. The bathroom was very large. The bed was very comfortable. The walls are paper thin. We could hear normal talking in the next room. The TV remote worked very poorly.
Unfortunately we didn't know that the week we wanted to go to New Orleans was one of the busiest in the year. Many places were booked out. We chose this hotel based on a price, not realising that it is miles out of town and cost us at least $25.00 each way for taxis to get to town. The hotel is a nice place with swimming pool etc and would be great for a family with a car. It puts on a great breakfast each morning. Noisy air conditioner.
The friendliness and helpfulness of the staff, the very comfortable room, the easy access to a great restaurant and the great breakfast.
Hotel seems to be more on the lines of for business trip only. The room was okay for the money; however, I would not stay again. I was charged twice for my stay, but the staff did help as best they could to correct that wrong. The cleanliness was not all great. The pictures online really don't match what you see on arrival. The carpet should be cleaned or changed and the room smelled sort of old. The location is good. I was able to get to everything within minutes.
I enjoyed the quietness, spaceousness and cleanliness of our room. It was a real treat for my daughter and myself to have two kingsized beds and two vanity areas. Also we were less than ten minutes to our destination, the Beth Moore Conference.
Breakfast was good, flavorful & hot Not enough bell hop carts
Great breakfasts in the morning, most staff we ran into was friendly, good location to freeways, cleaning staff was very friendly and came to see us right away in the morning to see what we needed. Lemon water in lobby was always refreshing Pool is not heated so couldn't go swimming Ran into one gentleman who was cleaning who never smiled or said hello. He just always looked mad at you.
We booked our reservations months in advance and when we got there we were told they were over booked. They made us go to another hotel 45 mins away. I was very upset and not a good way to stay a vacation.
Everything was actually wonderful. We got in really late and check in was very quick and easy. The staff was very helpful and nice. I would go back there without thinking twice.
My wife and I frequent this hotel because we know exactly what to expect. Great value, friendly staff, and very nice rooms.
The hotel decor was awesome. You got a luxury feel, for non luxury price!! The hotel was out of King rooms. And since our room was either king or double, we were stuck with a double. My wife and I just pushed the beds together. We made the best out of the situation!!
The maid came barging into the room at 845am and told me where to leave her tip. I will not ever be back.
Comfortable bed, clean room, decent concierge lounge, restaurant service was quick and pleasant. Front desk was busy so even though I mobile checked-in, I had to wait . I also asked about UPS shipping and the early morning group couldn't help me. I had to wait for the day time crew. The room seemed worn and like it needs updating. The coffee shop on the main floor (part of the hotel) was out of soy milk all three days I stayed at the hotel. Very disappointing.
The facility is fine. Reasonably new and at one time would have been considered upscale. The staff was by far the worst. Dishes remained in the hall from other rooms. They never serviced the room for overnight and when I went to talk to the cleaning staff they did not speak English. People in general were grumpy. It was a weekend and I do not generally travel on weekends. So maybe they just don't like working weekends.
The people who work there were so rude to the customers. Cleaning service was so bad. I asked them to clean our room when i was out for touring, but when i came back, they PRETENDED like they cleaned the room but saw dirty stuff everywhere and, very rude to the customers. I would not recommend the hotel for whoever wants to go to New Orleans.
The room was clean and comfortable. We checked in at 4pm and 1 of our room was not ready. The staff informed she can get us another room but it will not have a double bed. We did not want to wait 1-2 hours so we agreed. Not once through that whole conversation did we get an apology for the inconvinience. The staff informed us the room was paid through booking.com and requested a credit card for incidentals. However, the card was charged at the end of the stay and a different staff informed us booking.com did not charged us initially. We had to get the payment switched to the card we initially thought was charged on booking.com Also, we had to get a pass every single day to use the fitness and pool.
Good price and convenient to Metairie and the North Shore...I'd recommend for a business stay. Cool hotel bar. For leisure there are better places, closer to New Orleans. It's the small things that make or break this hotel. The room was nice and comfy enough but our room service breakfast menu had clearly been written in by the previous guest. The carpets in the halls are coming up--we tripped a few times. My 'favorite' part of the stay was when I checked in and the Front Desk Agent asked if we were familiar with the area. When I told her that we were from Metairie and were just 'hanging out' for the weekend she made a face and said, "Hm. Well some of us just aren't able." Not my fault she's bitter about working at a front desk.
Quiet, away from all the craziness of the French Quarter. Rooms were clean and the view of the lake was amazing. The staff was all very friendly and helpful. The pool was also very nice as was the restaurant.
Staff was really welcoming, complimentary parking was a plus!! Complimentary breakfast AND lunch!!
Location. No sound insulation whatsoever. Noisiest room I have ever stayed in. No amenities, not a bottle of water or a cup of coffee in the lobby at these prices? Ridiculous. We were put in a handicapped accessible room without being told. So we had the tub with hand held shower and a single sink etc. just an overall cheap experience. Not up to Marriott hotel standards.
Hall of entrance and vallet personnel with good service Rooms not correspond to Marriot standards; they are out of date and without proper mantainance. Small bathroom and doesn't have mini bar. Housekeeping is so poor; they limited to male the beds and change towels; really bad!
end floor was being worked on and we had no heads up. I guess since I booked on kayak, I was assigned to that particular floor.Bathtub was leaking from the side. Was only there for one night and was to tired to deal with the back and fourth.
It was an inexpensive place to stay and came with all the standard suite amenities, such as safe, coffee pot, microwave, and refrigerator. Did not use the pool and can't comment on that. Everything was very dated and in need of replacement or deep-cleaning. The room was supposedly non-smoking, but smelled of cigarettes. The carpet was grimy and the sofa had probably been there since the 80's. The first night there had no hot water in the bathroom. The hotel was also under renovation when we stayed and there were half-painted walls everywhere. Hopefully the renovation will help in the long run.
Not much other than the location. The staff was horrible, extremely dude and unhelpful. It wasn't just one of the staff, where there for 4 days and most of the front end staff was rude when asking for help or to deal with issues. We were not able to check in until 4pm. Hot water in the room didn't work constantly had to call and have them fix the boiler. No counter space in the bathroom, dingy and run down, facets messed up and needed replacement. Extremely slow elevator. No continental breakfast, they claim you get a free breakfast at the attached IHOP but all it is a muffin and a coffee.
Absolutely nothing. No hot water at bathroom faucet. Heavy smoke odor. No bathroom exhaust fan. Open outside access doors 24 hrs a day. Room safe didn't work. Peeling tub. Fire alarm went off and manager stated unknown reason. Blood suspected on sheets.
clean, quiet, smelled fresh "free" and "strictly continental" breakfast cost money (a tip) at IHOP and wasn't worth it.
Room was clean and bed comfortable.
Convenient & safe location. Staff very friendly & helpful. Room was clean & bed was comfortable. Rate was reasonable.That pretty much covers what you look for in any hotel.
I feel that if a hotel is not completely ready to provide a great experience to a customer, they should not! Have the hotel open for business. Front staff and entrance were exceptional. I got fooled! The nightmare began as soon as you walked into the room. Heavy ordor, like either the carpet was not washed. The furniture was so wasted, TV from 90s, omg! The pillows, not the typical size we buy at dept. Store. THESE were cut half way, no shams, I am not exaggerating, I swear, you could see the little cotton inside. We literally slept sitting down. The bathroom so dated, crusty metal everywhere. The drywall cover by wallpaper, you could touch where there was no drywall. I completely understand that maybe its under renovation after Catrina (5yrs ago) but its putting the business to failure. Ramada is a big chain and cannot invest on this hotel!!! Emberresing. They should give a script apologizing for the conditions n give a discount. $121 ain't worth it! feel that if a hotel is not completely ready to provide a great experience to a customer, they should not! Have the hotel open for business. Front staff and entrance were exceptional. I got fooled! The nightmare began as soon as you walked into the room. Heavy ordor, like either the carpet was not washed. The furniture was so wasted, TV from 90s, omg! The pillows, not the typical size we buy at dept. Store. THESE were cut half way, no shams, I am not exaggerating, I swear, you could see the little cotton inside. We literally slept sitting down. The bathroom so dated, crusty metal everywhere. The drywall cover by wallpaper, you could touch where there was no drywall. I completely understand that maybe its under renovation after Catrina (5yrs ago) but its putting the business to failure. Ramada is a big chain and cannot invest on this hotel!!! Emberresing. They should give a script apologizing for the conditions n give a discount. $121 ain't worth it!
Excelente estadía!! Amabilidad, limpieza y comodidad al maximo
Staff was cordial and helpful. Facilities were mediocre at best. The shower fixtures were loose. Poor tile job in bathroom. Seems cheap.
Front desk staff not very knowledgeable to resolve problems.
Very reasonable price and good location. Should have been told my room was over the room with the washing machines. I didn't mind the noise just thought it was weird they didn't mention it. Once I knew where the noise was coming from, I was fine with it. Also...bathroom doors don't have locks. This would have been uncomfortable situation if I had brought a friend.
Nothing They gave us ear plugs on arrival,they were under rentavation,which you did not let us know. The room smelt bad, the carpet was dirty. Turned on the heat and the fire detector went off. We had to call security in the middle of the night, someone keep knocking on our door. The front desk young lady was un accommodating and had no idea what the words "commitment to excellence "meant. Not only were they doing a $5 million rentavation , they need to upgrade there personnel. We overlooked the dates and was supposed to be there for 2 nights,so to our dismay, we were locked out of our room at 10:00 pm. We were informed we could not stay another night. Had to pay late check out fee. You should have never booked us at that hotel.
Was not expecting much but was pleasantly surprised, location is excellent as far as located next to anything and everything you could possibly need. Outside French quarters though, took us about 25 minutes with traffic to get downtown. If your looking to not spend a lot of money and still stay somewhere clean and in a good location it's definetely affordable and worth it. Also parking is free as well as wifi. I would stay again.
the staff and management were very accommodating this is an old hotel that was recently "renovated" however it's a dump. Had to change rooms twice because my first room had a sewage like stench coming from the bathroom. Then got moved and my new room smelled like urine and the carpet was wet. Had to checkout early and go to another hotel.
Clean, Nice Room , Free Parking, Good Location and 15mins. from downtown.
The friendliness of all staff and how helpful they were to us at all times. We would definitely stay there again. Maybe a little long walk to the restaurant area on the Riverwalk but you can't move the hotel! Stoll will stay there again!
Small room. Shower was clogged. Lots of interstate traffic noise.
Close To Airport Room was not cleaned very well
When we arrived late Thursday October 6, we registered and went to our room. The front desk person was warm and receptive. The room appeared odd as all of the drawers were open and the heater was on at 85 degrees. This is New Orleans. We always do a bedbug check and for the first time ever we found bedbugs. A large one was crawling on the bed skirt. We immediately caught it, placed it in a cup and got out of there! We showed the bug to the clerk who frankly appeared completely unsurprised. She placed a Kleenex over the bug and told us she was informing kayak to refund our money. We have seen no refund as of yet. DO NOT STAY HERE.
We booked 2 rooms but when we checked in, somehow the front desk staff only found one room reserved. It took a while for them to get things straightened out, but she was nice and helpful in finding us 2 rooms on the same floor. We waited about 40 minutes for our rooms. Beds and pillows were comfortable. One of the room we had did not have a small refrigerator or microwave. The inside door handle fells off but was fixed immediately. There also seems to be a missing chair in the room as well. Not enough towels in the bathroom and no hair dryer. Carpet was kinda nappy and old.
Staff was great and super friendly. Well knowledgeable and willing to help without hesitation.
Nothing They never clean the room, we found 2 roaches and the staff didn't care. There was never a manager to speak to and employee didn't care. No privacy at the room, House Keeping was rude and wake us up for nothing Overall the experience was awful and the worst of my life. I will recommend and I will write to Wyndham to check this hotel because it doesn't represent their chain at all. We have stay at many other Hotels and this experience I wouldn't recommend to anyone. I will ask for a money refund.... We have to end our stay earlier because we could not resist the bad service and poor maintenance of this hotel.
Comfortable beds, clean room (save for a chip packet which I think was overlooked) and friendly. Good amenities close to the airport. The scrumpled up chip packet we found on the carpet was the only real downside
When checking in, It would be helpful if the staff could point out where certain things are located. Fitness center, restaurant, business center,
The manager. No
Quick check-in and friendly front desk staff, who were very accommodating in allowing me an early check-in. The room was clean and comfortable! Not at all
Friendliness of the staff and the fast check in service.
The location was great...a really busy intersection just off I-10. The hotel is beautiful, clean, and has a really nice workout room. Locating the rooms was a bit tricky. When you get off the elevators, the even numbered rooms are to the right and the odd numbers are to the left. Also the bathroom was surprisingly small. This would not deter me from staying again though.
Very good location
This guest did not leave comments about this hotel.
Not far from Bourbon Street for Mardi Gras Room and bathroom extremely small. Towels scratchy and the headboard was scratched up a bit. Room was fully stocked after housekeeping. Outside line to lace a call was not working.
It was very clean. No.
Other than location. Nothing . Called an spoke with guest services & then the GM & he was going to ck into my issues &?get back with me . That was hours ago. Sums up my total terrible experience Poor professional staff at 12:30am Cracked tub & corner w black mold Carpet smelled like urine upon entering Double fitted sheet felt old & loads of pelting went to my auto to get my comforter to sleep on Doors slammed from 5am on 3rd FL
The hotel was in close proximity to all of our French quater activities (less than 10min drive) and it was next door to an amazing lil hole in the wall Cajun restaurant that had the best food.. Chef Rons Gumbo Stop ðŸ˜‹ The rooms seemed pretty small and cramped and although they had a fridge they did not have a microwave to reheat food :(
Easy access. Right next to the freeway. Not far from the airport. They have great pictures on line. I booked on kayak and the pictures there were amazing. It's right next to the freeway. No views and nonstop traffic. The building seems old, dated, and stereotypical near airport crappy motel vibe.
The staff was friendly and knowledgeable. The room was poorly maintained, the drain in tub malfunctioned and the key wouldn't work 2 of the 3 nights
When the door was closed to the room you could see outside around the bottom of the door. Trash can had a used CONDOM wrapper in it along with a CRACK PIPE. Constant traffic walking outside the room making noise. Someone trying to get into my room through the adjoining room door at 3am. Interstate traffic noise kept me up all night long. Worst Hotel stay I've ever had!!!!!
Location Requested non smoking room the room smelled smoke even when was clean. When booked room I spent extra money for pillow top mattress there is none in the hotel and the Is No hand held shower. The way it read only up grade rooms had fridge and microwave in them every room has them.
Great location for eating in Lakeshore Bathroom was mildewy and the toilet was about a foot off the ground
I had to unfortunately cancel the reservation due to change in plans, but i was not refunded of any money.
Facilities need to be updated. Door was broken.
The location is good if you are in the Metairie area. The price was very good. The rooms were clean. We needed a clean, inexpensive place to spend the night. This fit the bill. It's difficult to get to the motel, as it is tucked in behind a much larger Holiday Inn. Breakfast was ok, but they have a coffee machine that dispenses instant coffee and I hate those little one-cup machines in the rooms. The clientele is primarily working-class: truckers, construction workers, etc. The attached restaurant is a diner.
Location, staff was nice. Dirty from top to bottom inside the rooms, outside the facility and would not get in the pool.
Location was awesome. Very affordable! Dark carpet in the room gave the appearance of being dirty.
Size of rooms, location to New Orleans, free breakfast in the morning, and ample parking. The bathrooms weren't that clean and neither were the floors
Room was classier than price would suggest. Staff was friendly and helpful. Right next to I-10, so just a short drive from downtown New Orleans. Parking is limited.
Very friendly staff, very clean, great service, very helpful. Honestly nothing I can say that is negative at all!! Would stay again in a heart beat! I didn't like that I slept in and missed breakfast! (Did not ask for a wake up call, just hit snooze too many times haha)
The employees were very nice Dirty rooms and showers. Gross
Room was very comfortable, appealing design. Facility was secure. Good value. Location ok, but about 20 min drive, without traffic to French quarter. Not much in the surrounding neighborhood.
Great Value! Nice beds, paytv, etc...
They let us check in early as we were driving from out of state. They also let us see the room before checking in. They have complimentary breakfast and if you can't make it in time you can get a brown bag prepared for you after filling out a form and pick up at any time. They cleaned our room really really late so we could sleep in. Staff was kind, helpful, accommodating and checking in and out was simple.
I was there for 2 nights on business and prefer to stay in the Metairie area. My usual hotel had lost their mind on the rate they wanted, so I looked for a cheaper alternative and the Sleep Inn was well priced. Staff was very nice, room was clean and well equipped and the location was perfect for me. I'm not a breakfast person, but it looked good and they had yogurt and bagels so I was happy. Overall, it is a good value for this time of year and a very nice property. Because I spend 60+ nights a year in hotels for business. I usually have to spend time in the evening and early in the morning at the desk in the room. Why do some hotels have to put the cheapest, most uncomfortable chairs at their desks? I would rather have a straight back armless chair than that torture chair they had in the room.
The room layout is more like an apartment to enable an extended stay, although we ended up staying just overnight. Our hotel offered a hot breakfast until 10 AM which was convenient for us with our two small children. It was our first Residence Inn stay as a family and I intend to use it again in the future! The hot breakfast line and dining room was overcrowded at 9 AM but I suppose that is to be expected for a popular amenity with lots of families and touring groups. Otherwise I have no major complaints about this hotel!
Family atmosphere the broken cooling sysem in my room
Front desk staff was friendly The room doors slam so it was distruptive night and morning. Also the walls were thin so we could hear the next door neighbor as well as the housekeeping staff's music (very loud). Location was difficult to navigate. Was not informed of a reception mentioned in other reviews.
The layout of the room/suite was nice. Separate living room, bedroom and fully stocked kitchen. When we arrived at 4:00 AM and the office was closed and we could not check in. Had to sleep in the car until 7:00 AM when the office opened. They said the office closes 2 days a week at 11:00 PM. What hotel does that? Not the cleanest but not disgusting.
Everything was great! Very clean and quiet and location was a plus. Nice big screen tvs Nothing negative to say!
Coffee pot was broken. Dead roach was in the kitchen sink.
Very clean, spacious
It was quite and offered all the amenities needed. It was secure and staff was friendly.
The staff was wonderful.
price room at one time was expensively decorationed with high end woodwork finishing. interior is now very dated and needs upgrade
Large well-equipped suites. New Orleans style inner courtyard. Close to the freeway (I-10). Updated appliances and room features. Had to sign out an iron at the front desk, though there is an ironing board in the room. Some care and repair issues, though it is clean.
It was very roomy inside. The price was rather high, for the quality.
This guest did not leave comments about this hotel.
Pool and rooms No hot tub or fitness center
The comfort and cleanliness of the rooms Parking acomadations could have been better not many places to park where you can keep an eye on you vehicle
Gave us extra towels, clean rooms, good shower pressure, typical continental breakfast
The Super 8 Metairie was so much more than we could have predicted. The staff was friendly and fast. The room was clean and comfortable. The beds were soft though the pillows were a little to thick for our taste. The shower was clean with endless hot water and the bathroom area had room for both of us to get ready. The rooms were quiet and the location was close to tons of restaurants and shopping. Its about ten minutes to the quarter and the same to Voodoo/Jazz Fest. DONT BE FOOLED BY THE NEGATIVE REVIEWS. MAKE SURE THEY ARE VERIFIED. I TRAVEL FOR 150+ CONCERTS A YEAR FOR WORK AND WILL DEFINITELY STAY HERE WHEN RETURNING IN APRIL. Everything was great. This place is the best deal in New Orleans for the cost.
Very friendly staff & helpful. Clean rooms & excellent breakfast. I stay just for a getaway.
Staff was great depending on the shift
Needed something last minute and was able to accommodate me...price and cleanliness was a must for me..location was a lil distance from there but it all worked out fine...will recommend to anyone. THANKS AGAIN
Price No hot water
This guest did not leave comments about this hotel.
LOcation and proximity to the city center The exhaust fan in my room did not work and we were made to stay in that room for 2 nights. ALso, I had booked 2 queen studio rooms- one with double bed and one regular queen bed. However, upon arrival we were given two double bed rooms.
Staff was very friendly, helpful and welcoming No, can't think of anything, thank you so much!!
The friendly front desk employees, one lady was from my home town of Dallas tx, we connect right off , us being Texans They were booked solid the next day, which was kinda an disappointment!
None The smells really bad, could nit sleep at night because it had a foul odor
Everything it was home away from home No
The location was convenient for getting to the airport in good time. The room smelled terribly - like onions or old food. Otherwise the hotel was outdated and amenities were very few.
Staff was friendly Smell, cleanliness
This guest did not leave comments about this hotel.
Nothing good except location. The first thing we noticed was the hotel was ordinary. The beds were done but was getting a feeling of not much cleanliness. There was no hot water. On complaining to the attendant at front desk, all we got was "yes we know there is a water problem in the area". How does that even relate to water being hot? There was only one towel. We were 3 friends in that room so ideally they should be giving 3 towels. On the front desk the attendant says they don't have towels and will give new towel only after they get back the other towel. This hotel looked more like extended stay. There was no housekeeping as well.for the price we paid, this was even more than a 5 star hotel in Vegas and with absolutely no facilities!!
Didn't expect the 4 Seasons but this place doesn't provide any dishes or stuff to cook with, so we had to purchase these items which was hard when on a strict budget. Also, cleaning staff never came by on our "cleaning day" even to empty trash.
The room was clean and served our purpose of somewhere to lay our head after the concert we attended that was across the street at Zephyr Field. Sketchy Trailer Park next door made us fear our vehicle would get broken into. We parked on the Sonic side and walked to our room on the opposite side of the complex.
Staff was nice. Room was clean.