Metairie Hoteller

The room was clean and nice. The bathroom was very large. The bed was very comfortable. The walls are paper thin. We could hear normal talking in the next room. The TV remote worked very poorly.

Unfortunately we didn't know that the week we wanted to go to New Orleans was one of the busiest in the year. Many places were booked out. We chose this hotel based on a price, not realising that it is miles out of town and cost us at least $25.00 each way for taxis to get to town. The hotel is a nice place with swimming pool etc and would be great for a family with a car. It puts on a great breakfast each morning. Noisy air conditioner.

Hotel seems to be more on the lines of for business trip only. The room was okay for the money; however, I would not stay again. I was charged twice for my stay, but the staff did help as best they could to correct that wrong. The cleanliness was not all great. The pictures online really don't match what you see on arrival. The carpet should be cleaned or changed and the room smelled sort of old. The location is good. I was able to get to everything within minutes.

Absolutely nothing. No hot water at bathroom faucet. Heavy smoke odor. No bathroom exhaust fan. Open outside access doors 24 hrs a day. Room safe didn't work. Peeling tub. Fire alarm went off and manager stated unknown reason. Blood suspected on sheets.

Room was clean and bed comfortable.

I feel that if a hotel is not completely ready to provide a great experience to a customer, they should not! Have the hotel open for business. Front staff and entrance were exceptional. I got fooled! The nightmare began as soon as you walked into the room. Heavy ordor, like either the carpet was not washed. The furniture was so wasted, TV from 90s, omg! The pillows, not the typical size we buy at dept. Store. THESE were cut half way, no shams, I am not exaggerating, I swear, you could see the little cotton inside. We literally slept sitting down. The bathroom so dated, crusty metal everywhere. The drywall cover by wallpaper, you could touch where there was no drywall. I completely understand that maybe its under renovation after Catrina (5yrs ago) but its putting the business to failure. Ramada is a big chain and cannot invest on this hotel!!! Emberresing. They should give a script apologizing for the conditions n give a discount. $121 ain't worth it! feel that if a hotel is not completely ready to provide a great experience to a customer, they should not! Have the hotel open for business. Front staff and entrance were exceptional. I got fooled! The nightmare began as soon as you walked into the room. Heavy ordor, like either the carpet was not washed. The furniture was so wasted, TV from 90s, omg! The pillows, not the typical size we buy at dept. Store. THESE were cut half way, no shams, I am not exaggerating, I swear, you could see the little cotton inside. We literally slept sitting down. The bathroom so dated, crusty metal everywhere. The drywall cover by wallpaper, you could touch where there was no drywall. I completely understand that maybe its under renovation after Catrina (5yrs ago) but its putting the business to failure. Ramada is a big chain and cannot invest on this hotel!!! Emberresing. They should give a script apologizing for the conditions n give a discount. $121 ain't worth it!

Staff was cordial and helpful. Facilities were mediocre at best. The shower fixtures were loose. Poor tile job in bathroom. Seems cheap.

When we arrived late Thursday October 6, we registered and went to our room. The front desk person was warm and receptive. The room appeared odd as all of the drawers were open and the heater was on at 85 degrees. This is New Orleans. We always do a bedbug check and for the first time ever we found bedbugs. A large one was crawling on the bed skirt. We immediately caught it, placed it in a cup and got out of there! We showed the bug to the clerk who frankly appeared completely unsurprised. She placed a Kleenex over the bug and told us she was informing kayak to refund our money. We have seen no refund as of yet. DO NOT STAY HERE.

Nothing They never clean the room, we found 2 roaches and the staff didn't care. There was never a manager to speak to and employee didn't care. No privacy at the room, House Keeping was rude and wake us up for nothing Overall the experience was awful and the worst of my life. I will recommend and I will write to Wyndham to check this hotel because it doesn't represent their chain at all. We have stay at many other Hotels and this experience I wouldn't recommend to anyone. I will ask for a money refund.... We have to end our stay earlier because we could not resist the bad service and poor maintenance of this hotel.

Need update

Not far from Bourbon Street for Mardi Gras Room and bathroom extremely small. Towels scratchy and the headboard was scratched up a bit. Room was fully stocked after housekeeping. Outside line to lace a call was not working.

Other than location. Nothing . Called an spoke with guest services & then the GM & he was going to ck into my issues &?get back with me . That was hours ago. Sums up my total terrible experience Poor professional staff at 12:30am Cracked tub & corner w black mold Carpet smelled like urine upon entering Double fitted sheet felt old & loads of pelting went to my auto to get my comforter to sleep on Doors slammed from 5am on 3rd FL

Location Requested non smoking room the room smelled smoke even when was clean. When booked room I spent extra money for pillow top mattress there is none in the hotel and the Is No hand held shower. The way it read only up grade rooms had fridge and microwave in them every room has them.

Great location for eating in Lakeshore Bathroom was mildewy and the toilet was about a foot off the ground

I had to unfortunately cancel the reservation due to change in plans, but i was not refunded of any money.

Facilities need to be updated. Door was broken.

Size of rooms, location to New Orleans, free breakfast in the morning, and ample parking. The bathrooms weren't that clean and neither were the floors