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Great breakfasts in the morning, most staff we ran into was friendly, good location to freeways, cleaning staff was very friendly and came to see us right away in the morning to see what we needed. Lemon water in lobby was always refreshing Pool is not heated so couldn't go swimming Ran into one gentleman who was cleaning who never smiled or said hello. He just always looked mad at you.
The room was clean and nice. The bathroom was very large. The bed was very comfortable. The walls are paper thin. We could hear normal talking in the next room. The TV remote worked very poorly.
The friendliness and helpfulness of the staff, the very comfortable room, the easy access to a great restaurant and the great breakfast.
Breakfast was good, flavorful & hot Not enough bell hop carts
Hotel seems to be more on the lines of for business trip only. The room was okay for the money; however, I would not stay again. I was charged twice for my stay, but the staff did help as best they could to correct that wrong. The cleanliness was not all great. The pictures online really don't match what you see on arrival. The carpet should be cleaned or changed and the room smelled sort of old. The location is good. I was able to get to everything within minutes.
it gave me a chance to have a vacation getaway even though i live in the same city...felt like i was out of town nope
Convenient location of the hotel, near the airport (we arrived from a long trip) we have appreciated the quietness of the room. Silence is too often overlooked. Beds were good. Furniture and general ambience of the room not very "fresh" and "gay"
Problem at check in, the hotel didn't know I was coming. There was no record of my stay. If the hotel would have been full, I would had a problem. See above
Unfortunately we didn't know that the week we wanted to go to New Orleans was one of the busiest in the year. Many places were booked out. We chose this hotel based on a price, not realising that it is miles out of town and cost us at least $25.00 each way for taxis to get to town. The hotel is a nice place with swimming pool etc and would be great for a family with a car. It puts on a great breakfast each morning. Noisy air conditioner.
I enjoyed the quietness, spaceousness and cleanliness of our room. It was a real treat for my daughter and myself to have two kingsized beds and two vanity areas. Also we were less than ten minutes to our destination, the Beth Moore Conference.
We booked our reservations months in advance and when we got there we were told they were over booked. They made us go to another hotel 45 mins away. I was very upset and not a good way to stay a vacation.
Everything was actually wonderful. We got in really late and check in was very quick and easy. The staff was very helpful and nice. I would go back there without thinking twice.
My wife and I frequent this hotel because we know exactly what to expect. Great value, friendly staff, and very nice rooms.
Good price and convenient to Metairie and the North Shore...I'd recommend for a business stay. Cool hotel bar. For leisure there are better places, closer to New Orleans. It's the small things that make or break this hotel. The room was nice and comfy enough but our room service breakfast menu had clearly been written in by the previous guest. The carpets in the halls are coming up--we tripped a few times. My 'favorite' part of the stay was when I checked in and the Front Desk Agent asked if we were familiar with the area. When I told her that we were from Metairie and were just 'hanging out' for the weekend she made a face and said, "Hm. Well some of us just aren't able." Not my fault she's bitter about working at a front desk.
Location. No sound insulation whatsoever. Noisiest room I have ever stayed in. No amenities, not a bottle of water or a cup of coffee in the lobby at these prices? Ridiculous. We were put in a handicapped accessible room without being told. So we had the tub with hand held shower and a single sink etc. just an overall cheap experience. Not up to Marriott hotel standards.
The hotel decor was awesome. You got a luxury feel, for non luxury price!! The hotel was out of King rooms. And since our room was either king or double, we were stuck with a double. My wife and I just pushed the beds together. We made the best out of the situation!!
Staff was really welcoming, complimentary parking was a plus!! Complimentary breakfast AND lunch!!
Quiet, away from all the craziness of the French Quarter. Rooms were clean and the view of the lake was amazing. The staff was all very friendly and helpful. The pool was also very nice as was the restaurant.
The facility is fine. Reasonably new and at one time would have been considered upscale. The staff was by far the worst. Dishes remained in the hall from other rooms. They never serviced the room for overnight and when I went to talk to the cleaning staff they did not speak English. People in general were grumpy. It was a weekend and I do not generally travel on weekends. So maybe they just don't like working weekends.
The people who work there were so rude to the customers. Cleaning service was so bad. I asked them to clean our room when i was out for touring, but when i came back, they PRETENDED like they cleaned the room but saw dirty stuff everywhere and, very rude to the customers. I would not recommend the hotel for whoever wants to go to New Orleans.
Hall of entrance and vallet personnel with good service Rooms not correspond to Marriot standards; they are out of date and without proper mantainance. Small bathroom and doesn't have mini bar. Housekeeping is so poor; they limited to male the beds and change towels; really bad!
The room was clean and comfortable. We checked in at 4pm and 1 of our room was not ready. The staff informed she can get us another room but it will not have a double bed. We did not want to wait 1-2 hours so we agreed. Not once through that whole conversation did we get an apology for the inconvinience. The staff informed us the room was paid through booking.com and requested a credit card for incidentals. However, the card was charged at the end of the stay and a different staff informed us booking.com did not charged us initially. We had to get the payment switched to the card we initially thought was charged on booking.com Also, we had to get a pass every single day to use the fitness and pool.
Comfortable bed, clean room, decent concierge lounge, restaurant service was quick and pleasant. Front desk was busy so even though I mobile checked-in, I had to wait . I also asked about UPS shipping and the early morning group couldn't help me. I had to wait for the day time crew. The room seemed worn and like it needs updating. The coffee shop on the main floor (part of the hotel) was out of soy milk all three days I stayed at the hotel. Very disappointing.
The maid came barging into the room at 845am and told me where to leave her tip. I will not ever be back.
With confirmation no room available. Had to sleep in a other hotel and this with late (11:30pm) arraival
Everything else was excellent No ventilstion in room 6630 and had to go down to the 5th flr for ice, because 6th flr was broken
Great place for the price.
Check in was a breeze, valet and bellboy were SUPER helpful. We even got some great recommendations for that night and for future visits from staff. The lobby was stunning! After check out, we left our baggage with concierge at the front of the lobby to continue our morning exploring without being weighed down. Overall, great visit! Comfortable beds, clean, nice accomodations. We didn't like being surprised by the $50 valet charge at check out!
Gorgeous, clean, affordable Nothing
Location, Cleanliness and size of the room! Fitness Room, Pool, Miltary Discount No breakfast included
Loved the location for access to some basic stores (CVS, Walgreens), street car, Bourbon street. The AC didn't work in my room. Temperature started it was 75,thermostat was set to 65...but it was warm and muggy .called front desk to get it fixed, but no one came. Other that that, the stay was great.
The room smelled moldy - which is unsafe to breathe in. Overcharged what i agreed to with kayak.
The crown plaza is a nice hotel. Older but nice You cannot go outside without someone on the sidewalk wanting money, cigs, food.....something. I had one person start cursing me because I wouldn't give him anything.
Our hotel was so cold. Extremely. Called the desk to fix our heat. But it didn't work.
The location is great for events downtown. I like to walk, and the central location is nice. Staff was really friendly. We were there for a show at the Saenger which was just a couple blocks away. I would stay there again I didn't like the parking setup. I don't know where the garage was, and you have to stop right on the very busy Canal street and valet. It was pretty much a zoo in front of the hotel the whole time~ But again, the staff was helpful and friendly
Location My room was not clean properly...a pair of dirty women underwear were hanging on my bathroom door. The bed had stains on the sheets and the room smelled. I will not stay at this hotel again!!!
Lobby was excellent. Open and spacious with good food and service. Great for watching games and spending time with a large group. Small room
Best staff ever!!! Very good location. One of the safest hotels in NOLA. ***** stars!
Room was nice and comfortable, looked to be recently remodeled. Nothing is included. I had to pay extra to park, extra for the wifi and extra for the breakfast. If I had known this I definitely would have not stayed here. Staff seemed very busy and did not have time to answer any questions that you might have.
The rooms were clean, rooms comfortable, location great, and the staff were accommodating. There was no fridge in the room, and free wifi was only on the lobby.
Great location. Small, dated room. Constant noise from Neighbors and some mechanical work or failing equipment.
We were unable to reach our hotel. No one told us when we made our reservations that Mardi Gras parades (at least two) would be passing by our hotel after 4:00 p.m. (which is check in) making it impossible to get to our hotel. We waited in traffic for over 3 hours trying to reach our hotel, then the New Orleans police started diverting all the traffic and set up barriers making it impossible to be anywhere near Canal Street. The front desk at the Marriott told us they couldn't guarantee we could reach the hotel by midnight. We had to drive to Baton Rouge to get a hotel and missed out being with family the next day for our grandchild's 1st birthday.
It does maintain the Marriott standards The hallways are noisy at night
Perfect location to explore new orleans The elevators were terrible. Waited up to 10 minutes for the cars to show up each time!
large rooms, view of river, lighted pool, nice lobby, locations not crazy about wifi in room.. took fee off the bill but was confusing.
The staff were very friendly and helpful. Made us feel special. The rooms were nice and the new beds were the most comfortable I have experience in any hotel. The only complaint is they need to put more outlets in the room. I would stay at the Hotel Marriott again.
Great location. Close to everything in the French Quarter. Friendly and helpful staff
Great stay with a great staff. The hotel is located on the riverside which allows for easy access to the river walk, the auditorium, Harrah's Casino and Drago (which is in the hotel).
Hotels is priced right and was nicer than expected
They charged extra for wifi and the gym. I thought this was tacky when paying over $200 a night forms room.
Close to casino, Bourbon Street and restaurants. Air conditioner didn't work. We had to call several times for it to get fixed. After it improved it didn't last long. We had to call again. It never was fixed.
The hotel was in a great location and very walkable to various New Orleans attractions. The staff was very friendly and accommodating. They allowed me to change my room to a double queen and check-in early as well as do a late check out until 3 which I appreciated. The room was a nice size for two people. The bathroom wasn't as clean as I would like. There was hair left over from the previous occupant. The blanket was also dirty when I separated it from the sheet.
beds were very comfortable! Great location! Clean room. pool was cold its a southern state would be better heated. The refridge hummed the whole time. We had to plug it in when we got to the room. Wifi should be free for all. Its 2016 after all. Some english speaking house keepers would be nice as to have communcation instead of a yes from the staff when they clearly dont understand. maybe offer engllish classes to staff that wants to learn.
connected to outlets and cafe du monde! On the river
Clean Overnight parking rates are ridiculous over $40 a night
The room had a mildew smell
location was awesome parking fee was ridiculous could hear guest in the hallway check in was confusing, you had to be a hilton honor to get faster service
It was very close to the French Quarter Festival activities. The rooms were nice and we loved having appetizers and drink at the bar after a busy day of activities.
Riverside view, mall access from hotel, cleanliness Pool closed due to weather, could have used a microwave and unclear channels.
Great location Helpful Doorman Very small bathroom No room refrigerator Small television Satellite cable would not work with rainy weather Received incorrect bill with added valet charges when we never had a car while in New Orleans.
I loved how comfy and clean the bed and pillows were. The view from my room was also nice and I really enjoyed the heated pool. My girl and I had a great overnight stay in New Orleans as always thanks to the Wyndam Hotel. Only bad thing was the tv remote was broke and I didn't have a TV guide in my room. & I would of liked a mini fridge for the price too.
Clean rooms. Very nice staff. Close to sights
I liked being within walking distance to everything. The beds were also comfortable. There was no fridge in the room. The air didn't work very good. The bathroom mirror light didn't work and kept turning off leaving the bathroom pretty dark. I went to a total of 4 vending machines and none had bottled water. On one the return change button was broken so you had to buy something even though it wasn't what you wanted. Complained to the front desk and was told they refill on Thirsdays. This was on a Saturday and Sunday morning.
Great location one block from Bourbon Street. Room was clean and staff was kind and friendly. Great security at hotel coming in late at night. Would def stay here again and suggest to others.
Felt secure at night as there was a security guard by the elevators. Small lobby area, which can get loud. Felt secure at night as there was a security guard by the elevators. Nice to have a pool, but we didn't get to use it. Wifi worked well. Room was okay--bathroom small with very little counter space for belongings. Housekeeping occasionally not restocking soap. Found stain on blanket; staff did replace. Small lobby area, which can get busy and loud.
The location was super convenient for spending time in the French Quarter. Since it's right near Bourbon St, the elevators had keycard access, which made me feel a bit more safe. No issue getting shuttles to and from the hotel from other services. They were able to hold my bag after check out when I had a really late flight home. We found old, empty beer cans and a few other things hidden under our beds. The staff was pretty gruff, even when I popped in to the front desk at 8AM, before all the drunk tourists started causing problems. The A/C was either a freezing blast or a furnace, no in-between.
The relationship between quality and price is ok for this hotel. I missed my free bottles of water in my room, but there was a vending machine near my room
2 queen beds provided for 4 people, beds were small but very comfortable. Pool is small but warm, great for kids. No mini-fridge in room. Tea and coffee in room not adequate. Parking is valet only at 38 dollars per day. Park at airport instead for 11 dollars a day. Hotel wants to pay for your tour in exchange for participating in a time-share scam. We declined.
Location is great, only 1 block from bourbon and 3-5 blocks to Jackson square, decatur street, etc. The hotel staff makes you feel secure, safe, and they are very nice. The hotel is clean and big. The value for the cost of the hotel is great! I'm nitpicking, but little things like the sink drain would not drain properly, and the in room TV has a very limited selection of channels to choose from.
Great price, great location, clean, friendly, no complaints.
Booked one night and paid in advance, after my stay they charged me over $200 and would not assist in helping me. Just seemed like I was dealing with a bunch of morons. Would choose another hotel with a smarter staff next time.
Worse staff at any hotel I have ever stayed. I have stayed at hotels around the world & staff at this hotel in New Orleans is by far worse in the world. Desperate need for professional staff training!
The Westin is located on the riverfront, about a four or five block walk from the heart of the French Quarter. We loved the extra walk back and forth to meet friends given all the food indulges in NOLA. Staff was fabulous.
nice location. rooms were clean and no musty odor(its new Orleans) ended up booking through a 3rd party to get room, not a normal process. they did well however.
Location is very good. The view from the rooms over looking the City and River was excellent. The cost for parking was very high.
Beautiful hotel very comfortable I have two $50 charges on my credit card upon arrival that were poorly explained and I was told they would be refunded by now but they have not been. It feels like the hotel is charging me the difference between the hotels.com price I paid and the walk in price.
When we travel to New Orleans, we stay at the Westin. It is a great location. We can walk to whatever we want to do or take the trolley. That we couldn't stay longer this time.
I have always stayed here but this time the services was so bad !! They couldn't find my reservation and the stuff was rude
Everything, best bed and bedding ever! Room service prices were too expensive for the quality of the food
Location Needs to be updated. The bathroom door needed painting.
Cleanliness, polite staff Room was warm
I really like the proximity to shopping, restaurants, and the aquarium. The restaurant was closed
Hotel was overbooked! Never experienced anything like this before! Will never book online again! Horrible experience. Could not stay at this hotel!
Beautiful hotel with friendly, efficient staff. If you want to stay in the heart of Bourbon Street this hotel is it. Upgrade to Balcony suite for a perfect stay. Everything was great.
Great room. location, and the staff was incredible.
Everything. The people working the desk when we checked in around 10pm were exceptional employees. N/a
i stayed here with a group of 9 women. This hotel was in the very best location to walk everywhere that we wanted to go in the French Quarter. It was a really great price and i would definitely stay there again, group or individually. Having traveled to NOLA many times and stayed at many similar hotels, this was the easiest, cleanest, and best value by far.
- Location, location, location. Traveled with a friend and this was incredibly convenient to everything we wanted to do in NOLA. I'd absolutely bring bikes if you have the means, makes the city a lot more accessible and reduces transportation issues. - Pool - Staff was awesome, very accommodating even at the last minute - it's clear that they all like their jobs - Stored our bikes in the room downstairs so they didn't take up space in the smaller room and the doormen were always available to open it up for us. Before we found this out they kept our car in a gated lot close by to make sure our bikes were safe on the car. - Free drinks at bar are slightly misleading... Not a total scam but just make sure you want well liquor and add up the cost prior to making it a double with "premium" liquor. - Valet can be slow but they did give a heads up that it would take 40 minutes at some times. - Depending on where you are in the hotel you may have a way to walk down the halls to your room but this isn't really a big deal. - Truly not that bad - if I HAD to pick bad things this is what I remember but I would absolutely stay there again.
Really enjoyed the Historic aspect of the Hotel. Very opulent, and had wonderful informative signs regarding various history of the building. Staff is really good, polite, and helpful.
More hotel than what we expected. Great staff, great location, great food, great hotel! Will make it our go to hotel every time we visit.
I can't even put into words just how amazing the staff were. Every single person I met was so friendly and accommodating. Even going as far as making me a make shift shower chair due to my ankle being broken and needing assistance. Every need was met and then some! The ONLY issue we had was the sensitivity of the room keys. We had to have them remagnetized every day sometimes numerous times in a day.
location is great Thought the staff at the front desk could have been nicer. They didn't even say thank you for staying when I checked out.
I loved the location of the hotel the staff was courteous and friendly. The in hotel restaurant had good food but was a bit pricey. Our room was clean, I am a picky person so it met my standards. I thought some areas could have had better house keeping. Large dust bunnies were all over the floor near the stairs. The main area that was traveled by the guests were kept cleaner. But most importantly I didn't like that they permitted a drunken homeless person to sleep outside of the hotel doors, not a good first impression for many guests.
The room was giant The place was shabby, even the uniforms were cheap. The hotel bar closed at 12:30, the room service was from like 4-10 and was provided by a third party, in the morning I called for a sprit and it took FOREVER for it come. I paid 450 for that room. I should have been at the Four Seasons level.
Right by Bourbon St room was clean and nicely appointed great central courtyard with pool Location makes it noisy rooms on one side were noisy to a non-stop generator terrible pillows no room service uninformed staff (front desk not aware there was no room service, housekeeping not clear whether feather pillows existed... isn't this a basic requirement in most hotels? plastic mattress cover - I guess too many people enjoy the party atmosphere too much & they have mattress issues!
Staff. Comfort. Location. Jazz lounge. Pricing is very high during Mardi Gras weeks. Jazz lounge closed at 10pm
The salt water pool was nice. I really wanted a balcony room and they didn't even asked me if I want one. The water didn't even get hot shower
I enjoyed the location, clean rooms, pool, staff, bed, nature sounds from radio, and smell. Noisy at night due to burbon st, but that was expected. Nature sounds come in handy.
Location & parking Quality, condition & service not up to par with reputation and cost. Not family oriented. Very old rooms. Certainly not a luxury property.
Parking $45 too high. Noise and construction would have pick other hotel if known.
Well located for easy walk to all attractions on the French Quarter. Elegant, well maintained LARGE roomsnothing
Great location. Close to restaurants and nightlife. Fabulous Staff. Try Restaurant R'evolution, it was a fabulous experience. Currently the hotel is renovating. Our room was near the construction area, so it made the visit less than optimal and not our normal Sonesta experience. I look forward to a future visit once the renovations are completed.
I drove a hour away to get there only to be told I was never booked when I received a confirmation number . I'll never book with this site again !!!!!!! I drove a hour away to get there only to be told I was never booked when I received a confirmation number . I'll never book with this site again !!!!!!!
Great location! Down in the heart of French Quarter. Kayak didn't inform me we needed to pay for Valet parking, but a great stay.
right on bourbon street, a little noisy at night....but hey, what fo you expect if youre looking for a hotel ON bourbon street?? beautifully decorated lobby for christmas and extremely friendly staff
Have stayed at this location numerous times but have never had such a small cramped room. AC could not keep up wife was hot and uncomfortable both nights. Called maintenance first day of stay and he said it was working ok. Could not enter the hotel without being accosted by losers trying to get you to come into their strip clubs which surround the hotel.
location, value and decor breakfast was overpriced
Room was excellent and very comfortable view was spectacular I was ticked right off at the $48 parking charge. I likely won't be back. I would rather this information be included right up front when booking.
There isn't self parking, valet only I upgraded my stay to include free Breakfast but wasn't worth it
The decor and view Smell of the towels were like smoke
The hotel is in a great location and the lobby is nice The hotel was overbooked the first night. They told us upon check in that our room would be ready in about 20 mins as it was being cleaned. It wasn't ready until midnight. The room we had reserved was a double room, they ended up giving us a king room that had been smoked in by the prior guests (there were still ashes in the bathtub). We asked if they could send up a cot - which never arrived. Luckily the second night they switched our rooms. Overall we were pretty disappointed.
Staff was awesome. They were always helpful and super nice. Great customer service. Perfect location to most everything we wanted to see. Strange smell in room. Not bad but not good either. Could have used a room freshener. The bathroom is a bit small. We kept hitting the wall with the door each time we opened it.
Got to the front desk to check in and they told me they never received my booking info but my payment was paid in full then they told me all rooms were filled so I had to find another hotel near by but it wasn't to the quality which took 5 hours to process and wasn't compensated anything for their mishap so I will never use the Ahoma.com service again
Initially we had a problem with our reservation and had to spend the night at a neighboring hotel. The hotel staff more than accommodated us in the end. We had to call the corporate office to get our situation resolved
Overall the hotel is clean and the service is what you would expect. Food offering was very mediocre or non-existent. I have never seen a 50-story hotel that did not have a dinner restaurant. At the end Of the day there is only the food in the bar....no menu except the bar menu which is very limited. The 2d floor dining for lunch and breakfast was only mediocre.
I love the location and the luxury part of the hotel. The expensive parking.
They gave us a King rm instead of a double that we booked , we had 3kids with us. No double rms available so they upgraded us to a suite and gave us roll aways for the kids. Room was gorgeous,49th floor with wall of windows (amazing view of city and river) plus gave us a $100 in house credit. Totally made up for their mistake. Hotel and location was great. Parking was $43 per nt
Where able to check in early and get our room. Very friendly staff
Very poor insulation between rooms. We had to move from our first room, as it sounded like our neighbors were inside our room. In our second room we backed into the elevators and heard that constantly, but it was better than loud voices.
Great location in heart of French quarter! Friendly staff, super clean and awesome rooftop pool with bar! Hotel restless awesome and we received voucher for complimentary bottle of wine! Sent my clothes out for laundry and was told it would be a one day turn around. After 3 days still no laundry and I had to call twice to finally get it back. Also our last night we needed to actually get some sleep as we had a 630am flight home. Unfortunately the guests next to us were so loud we didn't get more than an hour of sleep. I called front desk twice and finally after security made their second attempt to get these rude guests to quite down the lowered their voices slightly.
The location is right in the heart of the French Quarter just a block off Bourbon Street and on the classier Royal Street. The décor is beautiful. The rooms are small but nicely decorated. The drapes were incredible. The cafe are the hotel was very good for breakfast with beignets as good, if not better than Cafe du Monde without the crowds. The walls were fairly thin so you could hear your neighbors. Also, nearly got high from the marijuana fumes seeing through the air system.
Gorgeous hotel with tons of history. Fairly priced and it's in the perfect location- close to everything, bourbon street, jackson square, casino, etc. Will be staying again!
Friendly doormen, bellman, front desk. Love the gracious old hotel. Criollo's Restaurant had excellent food and service. One could not ask for a better location as a base of operations for leisurely tour of French Quarter. While I don't think most rooms fit this category, we happened to get a very small room with window looking across a dark alley. Room could not have been more than 12' square, with king and furniture closet, one could not help but feel a bit claustrophobic. Be sure to ask for room with street facing widows. Housekeeping kept forgetting essentials - like TP. Had to call to request and then wait 15 min for delivery. Otherwise, excellent experience.
The historic hotel is a perfect image of New Orleans. The staff was so friendly and went out their way just to see if you needed anything at all. It was the perfect first anniversary get away. Very romantic. Awesome convenient location for walking to nearby places as well. Clean. Carousel is really amazing and unique as well! Nice rooftop pool as well. That's a rare thing in New Orleans hotels! Rooms are a little smaller than I imagined but really not an issue. Again, love the texture and old school authentic New Orleans style. Also, the elevators took a minute to get to you sometimes. Not really an issue just the only tiny flaw I noticed.
Excellent room service. The carousel bar was fun. It's located in a prime location. N/A
Monteleone is marvelous and I will come again. My only criticisms are 1. It is not fully handicap accessible 2. The bathrooms are nice but small and dated, no walk in showers 3. Bedrooms are small by modern standards (limited to 2 to a room comfortably. Restaurant, entertainment, bars, service par excellence, cleanliness, doormen extraordinarily helpful( (we needed extra assistance and always received what we needed and more)
Excellent service. Doormen were friendly and engaging; they greeted my two young children with our every entrance/exit and asked them about the activities in between, made some fun suggestions for meals and places of interest to visit- really added to the experience for each of the kids. Small rooms, but comfortable, good noise control - was not disturbed despite business of lobby and hallways. Beautiful foyer and delicious menu at Criollo, the restaurant downstairs. Will certainly return to this hotel for its service, comfort, attractiveness and convenient location. Spa staff were not at the desk on more than one occasion, were haughty and were generally unfriendly during booking of appointments. Stark contrast to the rest of the hotel. Services provided were acceptable. Would NOT be likely to return to spa based on the unpleasantness of interacting with them.
The hotel and staff are beautiful and amazing. But when we got to our room it was fairly warm. We called down to the concierge and asked that someone come look into the issue. We left for the afternoon and when we returned there was a note sarying someone had come to fix the problem. Two additional requests later and it was still around 80 in our room. Staff didn't even call to see if we were satisfied (after 3 requests). Difficult to sleep and not enjoyable. See above.
The pool was a welcoming retreat after a day of touring the city. The staff were extremely helpful and pleasant. I would have liked to be a part of the carousel bar, never any seating available. The view was not to my liking, and the bathrooms were small.
Nice hotel. Clean and comfortable. Overly priced. Size of room not at all as expected.
Location was great, room was nice and hotel was beautiful. They didn't tell us in advance we wouldn't have a window in our room. Also the bathroom was pretty small. There is just not much room to set anything down.
This guest did not leave comments about this hotel.
This is my second time staying here and as usual this hotel was very accommodating to my needs. They go above and beyond to make your stay as wonderful as possible.... Didn't stay long enough.
Breakfast and room size. No hair dryer.
Very large room for reasonable price Hallway had a weird smell
space and privacy the outside pool. An option for an indoor pool should be considered.
Clean room, friendly staff. I'd stay again.
This guest did not leave comments about this hotel.
location and personnel
REMODELING, A MESS!
Very outdated and worn. I had a two bedroom two bathroom suite and there was no trash cans anywhere! The furniture was broken down. Not someplace that I would recommend or stay at again.
Good location near places we needed to go. Reasonable parking. No hair dryer in room. Desk staff often away from desk for 5 or more minutes.
100 pet fee added without mentioning it during reservation. No hot water one day (we stayed two days)!
This guest did not leave comments about this hotel.
Very clean, spacious
Large well-equipped suites. New Orleans style inner courtyard. Close to the freeway (I-10). Updated appliances and room features. Had to sign out an iron at the front desk, though there is an ironing board in the room. Some care and repair issues, though it is clean.
Coffee pot was broken. Dead roach was in the kitchen sink.
Everything was great! Very clean and quiet and location was a plus. Nice big screen tvs Nothing negative to say!
The staff was wonderful.
The layout of the room/suite was nice. Separate living room, bedroom and fully stocked kitchen. When we arrived at 4:00 AM and the office was closed and we could not check in. Had to sleep in the car until 7:00 AM when the office opened. They said the office closes 2 days a week at 11:00 PM. What hotel does that? Not the cleanest but not disgusting.
It was very roomy inside. The price was rather high, for the quality.
price room at one time was expensively decorationed with high end woodwork finishing. interior is now very dated and needs upgrade
It was quite and offered all the amenities needed. It was secure and staff was friendly.
Everything Had trouble with my keycard several times but no biggie
Thought I was staying at a 5 star hotel. It was very clean and upscale.
Location Cleanliness Comfort Nine
Great stay! Clean and comfortable hotel. Business center is not free, which is a negative. Carla at the front desk is wonderful!!!
The room was very comfortable to be in. The bed was comfy and lighting was calming. Very little hallway noise and never heard the neighboring rooms. All the staff I encountered was friendly and courteous. The bathroom was a little dirty, some mold growing in the crevice of the shower door. A soap wrapper was left in the bathroom from the last guest. Nothing too major though. Only other complaint would be how confusing it is to get from the main lobby to the room elevators and the parking garage. The signage isnt all that handy as in some areas the main lobby isn't mentioned at all, either is the parking garage. It's especially frustrating with the arbitrarily named conference halls displayed all over.
We stayed here for the Rock n Roll Marathon. It was located right near the starting line, which was very convenient. They allowed us to have a late check out time so we did not have I rush after the race. The staff was friendly and the hotel was extremely nice. The room was a little small.
Beautiful hotel! Convenient street car across the street to get all over the city. Staff is very friendly. Many restaurants and shops for in hotel wants. Nothing!
Location of hotel on streetcar line, availability of wifi, on-site dining options, interior atrium atmosphere. The front desk was understaffed for a busy Friday check-in time causing huge delays. Staff in gen were not very friendly in the hotel. Bathroom was very small and chrome fixtures were rusting. Not enough washcloths, hand towels in room. Pillows on bed were uncomfortable/too hard.
Friendly staff I've paid for an upgrade to a room with a city view. The so called city view was blocked by the adjacent Hyatt House. If you want a city view, move on to the near by Holiday Inn.
Parking was too expensive!!! Limited unloading space But wonderful cleaning staff, bell service and front desk TOP NOTCH!
The customer service at this hotel was great. Whether you are going for business or pleasure this hotel has everything you need. I have have stayed in several hotels in New Orleans and this is by far my favorite,
Very nice! We came for our anniversary and it was amazing. The staff made our night special. Layout can be a little confusing from the parking garage to the rooms, but once you get use of it it's a little easier.
Front desk staff was friendly The room doors slam so it was distruptive night and morning. Also the walls were thin so we could hear the next door neighbor as well as the housekeeping staff's music (very loud). Location was difficult to navigate. Was not informed of a reception mentioned in other reviews.
Family atmosphere the broken cooling sysem in my room
Det er et rimeligt hotel til prisen og det ligger dejligt centralt, tæt ved det fransk kvarter i New Orleans og inden for rimelig afstand til spændende spisesteder mv. Jeg var dog ikke tilfreds med personalet i receptionen, som ofte virkede koldt og afstumpet, ligesom jeg fik et værelse ud mod en baggård og lige ved siden af en trappe, med det resultat at der blev smækket med døre hele natten. Jeg tror at nogle links til lokale seværdigheder og turistture mv. vil være en god ide.