The hotel was very nice - clean, with nice amenities. The staff was phenomenal! Very friendly and helpful. We would definitely stay here again. We felt that the parking fee ($31 per night for valet) was a little steep.
Bobby the doorman was so friendly and helpful!
A good breakfast if included on your booking. Room was clean, but parking at $25.00. There was parking on the outside across the Bistro 333 that was a little less. I would stay here again.
Closeness to the Bradley Center The room could of been cleaner. old food in the refrigerator.
Valet was quick and friendly. Restaurant food good. Room was clean but sink drained too slowly. Convention that CONSUMED the hotel. Since has an open concept interior, convention seemed 24/7. Unfortunately, to add insult to injury, 3:30am fire alarm sounded Saturday night. No bill under the door in the morning so felt compelled to stop by front to check out. Many, many smokers at the doors and the smell of smoke on occasion inside.
Room was clean and comfortable. We arrived at 9am and were able to check-in then, which was amazing. The room had a refrigerator (nice) and was walking distance to lots of shopping, restaurants, sights, etc. The restaurant in the lobby had a great buffet breakfast. Had to pay $25 to park the car overnight.
Check- in time is at 3pm. My fiancé and I got there at 330 to stand in line for 20 minutes and then be told that our room wasn't clean yet. They pointed us towards their restaurant and said you can get some drinks and food to wait for your room to be ready. After spending $80, waiting 2.5 hours, and complaining multiple times our room was finally ready and cleaned at 6pm at night!! They gave us a free drink as well as free breakfast coupon the next time but we were still very frustrated having to wait in their restaurant for our room to be ready 3 hours after check in time. If check in time is at 3pm then the rooms need to be ready!
Good location close to Bradley Center Parking is expensive and difficult to get to. Hotel is definitely in need of an update - it's looking kind of shabby.
Horrible Staff and will never stay there again
Closeness too the Bradley Center
Someone walked into my room while there was a do not disturb sign on it and quickly ran out when they saw me.....that is awful!!
Great hotel, but parking for one night was $25. Pretty steep considering you're in Milwaukee Wisconsin.
The rooms are old & out dated. The beds are horrible.
Quiet room, easy walk to the show at the Riverside, cozy bedding, perfect room temp, courteous and helpful staff, excellent and affordable restaurants within walking distance. Arrive after 6:00 pm and leave before 8:00am so parking very reasonable at $8. everything was wonderful
Beds not that comfortable
Loved the look of the hotel, the gallery, and the staff was great! Also walking distance from many great restaurants and shows. Parking is not included in your reservation, no microwave, no mini fridge, old out dated televisions, and house keeping kept bugging us.
The location is fantastic and the price of the rooms great. The room with 2 double beds my adult children had was pretty disgusting. The lamp had huge stains on the shade and the mattresses were all stained and disgusting looking ( they always check for bedbugs because my oldest son travels a lot and has seen them in hostels and nice hotels). The room was just very dingy and looked like a 2 star hotel Our room with a king was better but all the mattresses need to be upgraded and replaced. Carpets need cleaning etc The Kilawatt for brunch was okay. Food was not great....bloody Mary's were not so good....food adequate
Great hotel if you are attending a show at The Pabst Theater or Milwaukee Rep since all three share a common lobby. Check in was quick and friendly (thanks Cory) and the room was spacious and clean. The candy/RedBull/bottled water purchase basket was a bit strange, but the rest of the room was fine. Parking is expensive for the area ($27).
Great customer service every time we visit. You can't beat this great downtown location.
One of the best in Milwaukee. We had to move to another 4 star (hyatt) on the same street after a day due to lack of availability at intercontinental and it was much inferior.
Fire alarms all night
Great location Take of and clean the ac vent better
Elegance of the hotel Long walk from parking garage.
If you need to be in Downtown Milwaukee, the hotel is well located, has parking (though it's really expensive with in and out privileges -- and I say this as a Bostonian used to paying out the nose for parking), and the public spaces of the building are really nice and well maintained. The gent working the desk when we checked in was also a delight and gave lots of useful recommendations about what sites to see and where to eat. A+ to that guy. Our room itself was pretty low end, especially for an Intercontinental. The air conditioning didn't work, every piece of furniture was damaged, and the walls and bathroom showed a lot of wear and tear. When the front desk staff was alerted the ac didn't work, the guy simply said, "Oh, sorry." D- to that guy.
Amazing hotel. Everything was 5 star.
I do like the atmosphere and location of this hotel. They forgot to freshen up our room. We came back after being out for the day to find the bed not made and no fresh Towels.
Old school charm and service The decor, the people and the vibe.
The hotel is clean, excellent amenities, friendly staff and good good location. I'd stay again and recommend it to others.
It was great, and the spa was excellent. The view was good from the room. Was surprised Internet was not complimentary.
Ask me what I didn't like I loved everything None
Loved the ambience in the lobby. The room we stayed in was clean with a great view is the lake. Have to pay for wifi in this current age of free WiFi everywhere.
Beautiful historic hotel. Comfortable, clean and we enjoyed our stay.
This is a beautiful hotel We had the $200 room. No fridge or extra sink. I thought it was a little lacking for a luxury hotel. I guess we should of upgraded.
The Club option is nice...quite a refuge from a horrible room. Couldn't check in until 5:00 despite the 3:00PM check in time. Tub and sink had hair in them. Bedding was ripped.
Beautiful hotel with tons of character and charm. Good service, friendly staff, comfortable accommodations. Hotel lobby bar and Blu were excellent. Complimentary breakfast in the Cafe offered good food and full choice of anything on menu. Onsite amenities such as spa, shops and additional restaurants offer an extra touch. For the price of the rooms, wifi was not free. Given the necessity in today's day and age, not to mention that it is complimentary in many more basic hotels, this was a big let down. Especially when service in the tower is spotty for mobile without Wifi. It felt like a nickeled and dimes amenity. Clientele felt a bit uppity.
We booked a last-minute room at the Pfister and loved our stay from start to finish. The room was beautiful and clean with a great view, service was stellar, and the location could hardly be improved. It doesn't hurt that the hotel is where we stayed after getting engaged! Great experience and we will definitely stay again next time we're in Milwaukee. Pretty much perfect.
Huge room, comfy bed, pet friendly. Good location. Room rates are not inexpensive, so one would expect a little more for their buck. But not at the Hotel Metro. Apparently, they must feel their location, which is good, and the fact their aren't a large hotel is enough. Luke warm showers, no matter time of day. Nickle and dime with charges...for instance a room service fee of $4 if you charge something on the room. Even if you go and get it yourself in the restaurant to bring up to the room, Ridiculous. And a surprise $4.99 historic preservation fee, which is clearly NOT going into upgrading their hot water delivery system. Because of these things, I would not recommend. There are plenty of other cool places to stay in Milwaukee. Don't waste your money.
Staff were incredibly helpful and sweet. Very cute rooms and spa and roof access was amazing! some loud guests during the night. Bed was firmer than I prefer.
This hotel is a historic site. The rooms have character and are large. The staff is very friendly and helpful. I would rather stay at a hotel like this than a chain hotel.
The hotel cancelled our reservation an hour before we were set to arrive, and this is after we received a reservation confirmation that morning. We were left scrambling to make alternate arrangements at the last minute and while on the road.
Room was comfortable and large. Location was great. Was told breakfast ended at 9, at check in we were told it ended at 10. Minor inconvenience.
They overbooked us so we were moved to a different hotel that was less convenient. Not a great experience but it could have been worse.
Loved the view, high ceilings, comfortable bed, room/suite size
The room and hotel was great looking and modern and the area was amazing! The bests were a little too firm and stuff, the pull out sofa had a bar that went right where your back would be so keeping it folded up was more comfortable for my friend. The breakfast had potential but the eggs were extremely watery
Staff was amazingly helpful. Simply over the top! Took a real interest in making sure they met all of our needs. Remembered who we were. Said hello every time we walked in the front door.
We liked the river being so close so we could go outside and sit on the benches there along the Walk. It was easier to walk to the events we were attending because the Residence Inn was located close enough to them. The Staff was friendly and professional and helpful. The AC was excellent! The sofa bed was so rough on my cousin's back he was very sore the next morning. There were never enough towels so we had to ask for them several times and for the money we paid to stay there, the towels were thin, very non absorbent and rough on the skin. There weren't even any toiletries provided that even the cheap hotels have in their rooms! When the cleaning person came in, she/he removed the dirty glasses and cups in the sink and never brought any back. We actually would have preferred to NOT have the cleaning crew come in. We kept the room fairly cleaned up and could always call for whatever we needed. One bottle of water, a bottle of soda and a bag of chips cost $8 at the hotel desk so bring your own drinks and munchies!!
Free Internet, Clean room, Convent parking in the garage just opposite, good location The windows + curtain mechanism was lousy...There should be proper windows in the room.
comfortable bed, big room, clean & updated bathroom
The staff were all very pleasant, the decor divine (elegant/classy). And the breakfast was GREAT! Nice convenient location, easy access to shopping and theaters galore. I love visiting Mikwaukee, there's so much to do especially downtown. What a treat!! There was an odor in our room occasionally (the only thing I can akin it to was raw sewage). While it wasn't continually present it did waft through a couple of times and I was left to wondering what the heck it was or where it was coming from. I didn't address my concern with the staff, as it wasn't a continual odor and reminded myself it is an older building (it's on the National Register of historic places) and these things cans/do happen. My bed however was slightly lopsided and that made for a little bit of uncomfortableness. My only other concern was the amount of panhandlers out on the street near the building. While that's not the hotels fault, I do feel their staff should make certain at all times their guests are not bothered by them especially when walking to the surface parking lot which is about a block away.
Close proximity to the downtown hotspots (food and bars) suited us perfectly!
The staff was nice Our room had bugs in it and we asked for a queen bed but were given two twin beds, which was aggrivating
Downtown close to good food and entertainment. Staff had great suggestions for places to go see small rooms but comfortable bed.
It was a very nice hotel for the price and I got an upgrade because of the problem with the reservation.
The location is great, the rooms are clean and comfortable and a great value for the money.
It is a hotel in a very convenient location, right in the downtown Milwaukee area. Also has a pretty cool restaurant/bar in the basement. The hotel staff was also very nice. No
The room was ready for me by 10:00 am None
location, economical beds
We loved that the hotel was close to everything in Milwaukee. We also loved that there was a pool, exercise room, and free breakfast.
Free Hot Breakfast Location Comfy bed When we checked in it was about 75 degrees fahrenheit outside... and about 80 degrees in our hotel room. It was very hot and muggy, and the windows did not open. The air conditioning was not working at all and the staff was totally unconcerned about remedying the situation. They tried telling us that everything was working fine, but of course it was not. The only thing the hotel did to fix it was to give us a box fan. They told us that it would cool off at night... but it did not. Multiple people complained but nothing was done to accommodate us or to compensate us for the inconvenience. Staff was at worst, rude, and at best, disinterested. When we checked in at 3:00 on a Thursday they only had 1 person working so we had to wait a very long time to check in. The bathroom was leaking water from the ceiling above the sink. The furniture in the room was worn and in need of repair or replacement. For $20 more a night we could have stayed somewhere much nicer.
Unfortunately the pool area was under construction while we were there which was one of the main reasons we had booked this particular hotel. Also, the room the we stayed in (423 I think) only had one small window that was so high that I had to stand on a chair to see out, but then it only looked to the other side of the building and a roof. It was a bit like a dark hole, but we decided that maybe they put us in that room because there aren't any adjoining rooms & we had an infant?
Nice rooms and very comfortable beds. The complimentary breakfast was also very good. It's in a good location for downtown activities. Staff was very friendly and responded quickly to request for service. The room was clean, but dated. The carpet needs replacing and fixtures need some minor repairs or upkeep. For the price of the room, the parking should be included.
We got a free upgrade for our stay as all the rooms were not full nothing
Staff was very helpful and friendly. Great experience for my first trip to Milwaukee. Would absolutely stay here again for sure!
clean hotel and nice employees Pool was very small
Competent and helpful staff. The business center was experiencing technical difficulties but the front desk staff were happy to print our boarding passes for us.
Location of the hotel was excellent. I was visiting the Harley Museum and this was only a short drive from the hotel. Getting from the parking lot to the hotel was not that easy. In the end there were about 4 of us wondering round the parking garage trying to find the entrance. But once inside the hotel was very nice
Was very happy to stay here. Clean and beautiful. Loved breakfast, but they need to season the scrambled eggs on the breakfast buffet.
Athletic facilities with stay in Hotel, view of MKE, location, thermostat controlls, bed was comfortable. TV too small and too far from bed to be seen with any sort of modern clarity, rooms need updating, felt like retirement home.
Room 1021 was like a mini suite. There was a door separating the living room area from the bedroom/bath area. It wasn't just a large open area with beds on one side and a sitting area on another side. The only thing that I didn't like was to be billed for parking. I could easily pay the $15 charge. But it was my belief that the parking was covered in the room reservation. No one clearly said, "Here is your parking pass and you will be billed $15 when you checkout." Perhaps they glossed over that part when I checked in. Point being: I did not request the parking pass. They simply gave it to me when I received the room keys. If I would have know about the charge, I would have simply parked on the streets.
Location is great, rooms are nice, friendly staff
The shuttle driver was the sweetest ever. Tip well! Such uncomfortable beds. No pillow top. Just a cardboard like hard bed.
The rooms were spacious and comfortable. The amenities exceeded our expectations. Aside from the gyms, and swimming pools, there are also racquetball and squash courts. The lobby bar was serving delicious and generously poured cocktails. Above all that, the reason we will be returning is due to the incredible staff. Every single employee we interacted with was beyond reproach. I feel like I made several new friends in Milwaukee. We couldn't be happier with our stay at the MAC. Cheers!
Friendly service, access to workout facilities. Convenient location Did not include any type of continental breakfast.
Personnehow The bed was a nughtmare
The location was excellent in downtown Milwaukee, with reasonable parking close by. The accommodations were spacious, comfortable, and clean with a spacious bathroom. Nothing
Walking distance to lots of restaurants, bars, and things to do Bed were very uncomfortable, decor very out of date, bathroom looked like a public restroom right down to the toilet
The staff were very friendly and helpful. The building looks fancy but dated/tired. The rooms were large, and we had a great view (12th floor, looking towards the lake). The location was great... easy to walk to lots of attractions and restaurants. And the view from the rooftop was terrific! PLEASE NOTE: THE POOLS ARE SEGREGATED BY GENDER! I'm a single dad with a daughter, so this meant we couldn't go swimming (unless I had her go on on her own, which I wasn't going to do, since she's 12). They do a "family swim" like every other Friday evening or something. Also, the rooftop bar was closed on Sunday and Monday (the precise days we were there). The shower was ok, except every few minutes it would shoot a stream of very hot water, followed by some very cold water. The "pillowtop" bed wasn't really that comfortable... just moderately okay. Also, they say there is a "business casual" dress code for many of the common areas, so my daughter and I didn't feel comfortable just strolling around the place in our shorts and t-shirts. If I had known about the separate mens'/womens' pools, I would've booked somewhere else.