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Rooms were very nice, very close to the falls. Lobby bar had an awesome bartender who knew the area. Smoking everywhere, this kept us in our room and out of the hotel. Which was fine but would have liked to enjoy the hotel a little more.
Overall a really hotel hotel with lots to do and all the modern conveniences. Loved the room and the atmosphere, we will definitely be back. A/C in room didn't work that well, we were a little hot sleeping.
The building looked very modern and was adequately clean. The location is walking distance from the falls. The walls were paper thin - we were able to hear our neighbor's TV through the wall, their baby crying in the wee hours of the morning, and another neighbor having sex. My fiance sneezed, and our neighbor said "bless you" (she's not a loud sneezer). Breakfast was disorganized and chaotic. Nothing was placed in a logical order, there were so few seats and tables that people were sitting at the public computers in the lobby. The food was mediocre (pancakes, eggs, sausages, pastries, coffee), and we were given styrofoam plates and cups, and plastic utensils.
Booked through KAYAK five minutes before arriving. Great price and excellent location. Walking distance to the casino. Friendly staff and very clean and appealing from lobby to room. Not very good water pressure
Beautiful new hotel near Niagara Falls, clean and well equipped. Very nice manager who tried his best to make up for an obnoxious front desk. Real neat rooms, very helpful room service staff. i would fire the entire front desk. They were rude and obnoxious most of the time. They gave us a lousy attitude when we called up to get our 3 rooms together. We had some power issues in the room and the service staff was very kind and considerate. They got the technician to come in and fix it.. The night shift front desk was condescending and rude and cast a very bad impression on my friends who were visiting from abroad. The horrible experience continued on the day of the check out and we were ordered to leave sharp by 11am. I finally got the manager involved who was kind and understanding.. He apologized for the inconvenience caused to us and accommodated our wishes. He admitted that for the staff at front desk, it was a work in progress...! Enough said!!
Stayed for one night to see the falls. Perfect stopover point: clean, cheap, breakfast included , walking distance to the falls. Highly recommend.
The staff was very personable and pleasant. Great size room for 3 Adults. All in all our room was well kept up and kept clean. Great hot breakfasts. Quick check in and out. Very accommodating we needed a cot unexpectedly and it arrived by the time we did when bringing in our suitcases on arrival. The hallways and specifically by the elevators were not very clean. Water in the elevators and right out side of the elevators making it slippery, this was from others coming in from the pool area.
Staff was friendly, rooms are nice and clean. The wifi is terrible. Apparently they have network issue since the front desk computers were giving them trouble.
Very nice, new and clean and convenient to the Niagara Falls attractions. The front desk was a great source of information for things to do in the area. `The breakfast needs some help. Understaffed and not enough seats.
nice location near the falls.. walking distance... love it was comfortable , I like the microwave and fridge... only one thing I didn't liked is I asked housekeeping for one extra towel and she left in the bathroom two hand towels for four adults.... no bath towels... I guess she misunderstood me..
Within walking distance of everything. Friendly staff & newer facility. Had to have someone come and turn on the master unit to turn on the air conditioning and open the safe. They had problems with the key cards not working so I had to get it redone after being there for a day. Not a fan of the breakfast. Had a lot better at simular hotels.
Clean & modern facilities. Polite staff. Only a 5-10 min walk from the falls. Dining area for breakfast was very small for the number of guests.
Gentleman at check in and check out was very helpful and friendly. No closet or coat rack in room. Toilet is very low to the floor
I like the area and all of the surrounding site. It was a.most enjoyable weekend. It was very exciting. I liked everything about my weekend.
Everything was perfect. Not 1 complaint about anything.
The beds were soo comfortable! Where were the recycling containers? We felt horrible having to throw away our glass bottles in the Starbucks / lobby area.
Good but not great location. Good but not great rooms. Excellent staff.
Suite is large. They have false advertising. Website shows pictures of views that are nothing like what I got. When making reservations I asked for the 20th floor or higher. The agent did not tell me that those were not available. I got 10th floor and that view was NOTHING like what their website shows as a 10th floor view. I was SO angry. If I had known that they didn't have anything available above 20th, I would have booked elsewhere.
Unfortunately we only got to stay one night. The hotel was within walking distance to the Falls as well as many other attractions and resturants. The rooms were clean and spacious. Oh and those beds were heaven after a long day in the Park.
The hotel restaurants were fabulous. The kids enjoyed the rainforest cafe and arcade. The pool was just okay, doesn't seemed well maintained. We were not told by anyone not to go beyond the hotel and casino after night fall. The area beyond should not be visited at night by anyone. It is very dangerous. There are no rooms with niagra falls view as stated in their advertisement...and you cannot see them lit up at night. Disappointing!
Close to waterfall The room was dirty. My daughter got lice from there. For that price I was expecting clean room
Staff was friendly and accommodating
We had an amazing time, very close to the Niagara Falls (walking distant), staff was great, bed was super comfortable, clean bathroom and room. Very satisfied with our stay. I would come back. The buffet breakfast at TGIF was overpriced, and it didn't taste too good or fresh.
Trash in ice machine room left for two days. Melon ring on floor of elevator left for two days.
Hotel was very nice and clean. Very close to the falls and everything else. Will be going again!!!!! The only bad thing I can say is it was cold lol not the hotels fault though
Blocks from the park, we were able to see the fireworks. Great walk...sucks we went in the winter when everything is frozen and closed. But still worth that beautiful view! First the lady at the front desk was RUDE! I didn't catch her name. She asked for mine as I handed her my ID, then she goes and demands the man next to her set up the room keys, but in her words she said "get these keys ready for, what ever this girls name is". Which was clearly me. I personally don't mind that people pronounce my name incorrectly, but I've never heard anyone say something like that. That was just extremely rude of her. Then when I asked about the parking (as the lot is a bit too small to fit a decent amount of cars), she seemed annoyed that I had bothered her with that question. The room and location are great, but if everyone is as this lady was, I'd rather not book again.
I liked everything about this hotel, from the friendly staff to the wonderful sleep. There was nothing we didn't like!!!!
Convenience to the Falls. Staff was accommodating. Air conditioner went out, said it was fixed but it was still to hot. Had to call for maintenance for shower no hot hot water and water pressure. Had to gather all our things and move to another room which was an inconvenience. Will not stay there again.
Nice facilities and clean room Nosy at night and had handicap door that took a minute to close each time it was opened. Also bathroom door was broken.
My Girlfriend and I were so upset with the price and quality of the room ...Celebrating our one year Anniversary. .we opened the drapes on the window only to find a Brick wall for the view.at the price of 180.00 you think they would of included something else in the deal ??.breakfast maybe.and to add insult to injury they put us in a Handicap room ..everything was scaled down ...never again will I stay there again.thanks for the Anniversary memories All of the above
The bed was comfortable Nice bar and to have live band playing The parking Food at restaurant not very good and service was very poor Pool didn't look very clean Shower was horrible kept going hot than ice cold
Proximity to Niagara Falls and restaurants. Hotel rooms and hallways are in need of renovations. We had a view of a brick wall which was from the hotel next door.
Quick walk to the falls! Older hotel, could use a face lift, but served the purpose for a quick trip.
Everything was nice for the price
Room that was assigned to us was very close to the elevator, bedroom was nice and spacious, located at like a 5 min walk from the falls and also very close to the rainbow bridge (border to canada). Very close to surrounding restaurants as well. Last but not least the bar gets pretty packed at night downstairs so that is also a plus. Bedroom's minifridge had a musky smell to it, most likely due to the fact the when it was left off the water inside made a sort of a puddle at the bottom which got that stale water smell. The bed was harder then what we are used to on these kind of hotels, although since we are healthy (no back issues or anything of the sort) we were able to sleep, but on some movements rolling you can kind of feel the bed springs. The last day of our visit the hot water didn't work and the cold water was just too cold to take a bath with. Breakfast was not included for our stay (which is ok), but when we went downstairs to get the breakfast the food was less then appetizing for lack of better words. Door knob also had some issues getting it opened with the keycard which having it re-scanned at the front got it to open my door. All in all these issues I personally am able to live with because I was able to work around all of it but for other people it might be a dealbreaker.
Half sized pillows? The pillows are half the size of a standard pillow so if you sleep with two pillows stacked and roll over your head falls off. Everything else was great..
Location,cleanliness,quality and good friendly staff. The manager was very okay,except he was tense or impatient somewhat. He was a good man though .
Very clean, quiet and great location for our needs. Staff friendly and courteous, linens clean and rooms fresh smelling The shower head did not work properly and was installed too high for most people's heights to change settings. The pressure was great in the sink but the shower head dribbled out a shower. This is an easy fix.
Good location. Easy check in. Clean,comfortable room. Laundry expensive. 2$ wash 1.50$ dry. Drier need 2 cycles for normal load.(3$ total.
Low cost - Easy drive to Seneca Casino - Clean - Quiet - If your not staying at the Casino for 'FREE', this is the best place to stay!!!!
Location was perfect They can improve on ameneties.
In a great location, clean, and excellent well stocked breakfast.
This guest did not leave comments about this hotel.
The place is clean and quiet, it's super close to restaurants and the Niagara Falls. Breakfast was good. The sink made loud banging noises when hot water is running.
It was basically a very clean hotel. I liked that it was small and the location was convenient although did not seem like it was in a great neighborhood. The neighborhood did not seem like a great neighborhood and the fire alarm went off twice and no one notified us of what the problem was. Both times we started to leave the room and saw others just sitting in the lobby and figured there were no problems.
The price and the room accommodations. The family room slept 5 comfortably. For a family room, the bathroom sink and the beds were too tall for my six year old to reach. Breakfast was small, but that was expected.
The hotel was clean and convenient to an affair we were attending. No nearby restaurants was the only drawback.
This guest did not leave comments about this hotel.
Dårlig oplevelse. Blev modtaget med besked om, at når man booker via booking.com så var det lavpris og vi måtte tage de´værelser som var " left over" -alt var optaget så vi fik et rygerrum som vi ikke kunneholde ud at være i. familien blev fordelt på flere etager.. Bookede flere måneder i forvejen, havde klart forventet at vi så fik det vi havde booked. En unødvendig arrogant måde at møde kunderne på. Jeg vidste klart ikke at jeg bookede " left overs" og måtte tage til takke hvis hotellet var fyldt.
The location is perfect, and so close to the falls. Breakfast was cooked by Jenny and was amazing!!! She gave great recommendations for what to do and where to eat. We loved it here and highly recommend this B&B.
I was just looking for a one night stay close to the falls but if I would have known how wonderful Hillcrest was I would have stayed longer. Hillcrest is so inviting, both the staff and the house its self. It's off the main road but it's so close to everything. We will definitely visit again and stay longer! The hospitality was great!
Its proximity to the state park and all the restaurant. Also the person checking us in was very sweet. She ended up upgrading us for free from a single king bed room to a 2 queen bed room with the canadian skyline view, at no extra cost. For the price we paid, i was hoping free breakfast should have been included, but it wasn't.
Location was good The room I was in had some obvious water damage on the ceiling and the room had a mildew odor probably do to the mold and mildew in the ceiling and walls. The room had new carpet but I think that it was just covering up some water damage. Room 104 is where I stayed and the view looked into the utility roof. Just needs some minor updates.
Beds were acceptable. This room had 2 comfortable queen size beds, pillows with various firmness and clean, soft linens. Although the hotel is clearly under renovations the changes are being done at convenient hours and with little disturbance to the guests. Of corse that's based on the one Thursday night to Friday afternoon I spent there. A dated hotel for sure; the carpet and wall paper prove that. Gray on gray is a depressing color combination and is only made worse by poor lighting in the hallways and rooms. The room came with basically just the beds, no fridge in the room, a single bar of soap and no breakfast in the morning. I have come accustomed to even mediocre hotels offering a simple continental, but no luck here. None of those were advertised so to be fair I got what I asked for. Water pressure was awful. My 7th floor room barely had enough water pressure to engage the shower head. I'm glad this was the end of my business trip and I had the extra time to shower with such bad water pressure.
Excelente ubicación, limpio y buen precio
EXCELLENT HOTEL, CLEAN ROOMS, FRIENDLY STAFF, FREE PARKING AND WIFI, NICE VIEW, THE NEAREST HOTEL TO THE NIAGARA FALLS VIEW, WE WILL GO BACK FOR SURE.
Nice service for the value you pay.
Pool, clean, close to falls, Dennys attached, parking free. Elevator was broken, no staff was around to help carry bags up 3 flights of stairs. I was told elevator would be fixed in a day or so. I was there the entire weekend and didn't see anyone working on the elevator. Front desk area seems to be extremely short staffed.
Its close to the falls and not outrageously expensive. Had an awesome vacation!
1. The room was very spacious and looked renovated. 2. The hotel is quite close to the falls and rainbow bridge. 3. Bus stop is very closeby 1. The hallway carpets looked like they needed some cleaning. 2. It would take quite a while for hot water to run. 3. Some rooms face a helicopter ride. The take off and landing were very loud even with windows closed. Better noise insulation will certainly help.
Only stayed 1 night. For less than $80.00, very clean room, friendly staff, walking distance to casino and Denny's is part of hotel. Definitely a good deal for the money. And a better area than further up the road! Don't believe there was anything we didn't like.
I had a last minute emergency and couldn't make my trip. The hotel policy was to not refund me any money and keep the entire amount.
I liked the. That the rooms were nice and clran. House keeping was good! Construction hammeribg sawing drilling every. Morning every day of my stay. When i addressed the staff they werent that helpful. Due to there inconvenience i had to change rooms move and pack all my bbelongings. That was there overall solution? ??? No free night etc. Completely dissatisfied! !! After staying there for 2week and spent alot of noney to stay.
Staff was Very friendly...Location was great,walked to Hardrock cafe and falls..Our room was upgraded to 6th floor as we were newlywedsThe view was Fantastic!! Would have been great if there was a jacuzzi tub in rooms!
Great location Aging infrastructure
There were many services that I didn't take advantage of, but the room was clean, comfortable and had a great shower. The hotel was very close to the riverfront and it was a quick trip to the falls park. Door on the shower appeared to be mounted wrong. Not a big deal, but it let water onto the floor during every shower.
The location was great! It was nice to be far enough away from the tourism, but close enough to get to the falls in a few minutes. The staff was also great! This had to be one of the dirtiest hotels that I've ever stayed at. I know that everything can't always look like Mr. Clean spent a week cleaning each room, but this was terrible. The sheets and blankets were stained, dirt was everywhere, and the shower was full of hairs. When I stay at a hotel, I really expect to not have sanitary worries, but my girlfriend and I just couldn't get out of there fast enough, which is unfortunate, because the hotel has so much potential.
Name might be misleading when you read "by Sheraton Niagara falls" its actually10 min drive to falls. the closer one is in Ontario not in NY. Its says paid parking, which was interpreted by two different receptionists that its need to be paid another $10 per day to be paid, and not included in booking, when shows same booking page which shows paid wiify they interpreted as already paid and no need to pay again. confusing as it sounds they waived parking fees and told me that next time I will have to pay if its says paid parking.
Recently remodeled hotel so everything was nice looking when we got there. I paid almost 200 dollars for one of the nicest suites they had. The drive there from the falls was terrible. The air stunk because there are a lot of factories in Buffalo st. I felt like I was driving through the worst part of the city to get there. Like driving through the ghetto and poor ppl side of town. So I told my wife hy wait till you see the room! Jaccuzi beautiful glass shower room was nice but very compact. I dealt with it. Open the big windows to get a view of the river that I paid for and they put me on the 3rd floor room 304 has huge heating and cooling units obstructing the view. And the exit that takes you to the hotel is closed and your Gps doesn't know it. So it keeps bringing you to a closed street to take you to the hotel lol it was ridiculous. Probably won't go there again if I go to niagra falls again. The resturant is expensive as hell lol I went to dennys 6 min Away and worried about my car safety.
Rooms were clean and comfy. Staff was very friendly. Half of the lights and outlets were not working. 15+ people in the adjacent room were very noisy (child's birthday party).
The managers were very friendly. The room was very comfotable,it is a very beautiful hotel. Loved that they park your car for you,and breakfast was great.The chef was very nice.
The staff service was excellent and the comfort and cleanliness was superb. The breakfast buffet was delicious, overall a positive experience. I would recommend this hotel and return myself when visiting Buffalo NY. No complaints.
Staff was very friendly and helpful, room clean and big enough, breakfast - good, locaton is perfect - strictly near Niagara Falls
The Staff ( best I have ever experienced anywhere), design, free delicious breakfast, fabulous bedding, fresh warm cookies delivered to room at night and location. Can't wait to go back!!!
Frequent guest at The Giacomo. Their attention to detail is impressive. Staff attentive, courteous, professional. Mature building that oozes character and warmth and class. While we were there: sunset wine & snacks; late evening home made cookies; hot, home cooked breakfast - all included. Highly recommend.
Staff was amazing. The rooms were amazing and extremly clean. I would recommend this hotel to anyone.
The hotel staff were fantastic There is nothing bad to say about it
excellent small size of the room and less choices in the breakfast.
Everything..the staff went out of their way to make us comfortable, valet parking, beautiful rooms, luxurious beds and bathrooms, hands on chef for breakfast(he serves you individually at your table), bed turndown in evening with fresh cookies and chilled bottled water, near Senaca casino
The cookies that the butler brought to our room at 8:30..very kind staff! The room service did not clean up the rooms in between nights..so till the end of stay I felt a little cluttered with the dishes and bath towels.
The staff couldn't have been better and were very helpful and accurate when we had questions. The towncar service was really helpful and prompt. The hotel is a gem and is as good or better than those on the Canadian side with similar ratings but the town of Niagara Falls, NY is not as nice as the Canadian side and feels a bit depressed.
My husband and I enjoyed a very nice overnight stay at the beautiful Red Coach Inn. The dinner and breakfast were both excellent. The chilled champagne, cheese and crackers were a very nice surprise. The room was clean and neat. The staff was friendly but could of been a little more helpful with directing us to the area sightseeing attractions or the visitor information center just around the corner. The location was just perfect.
Nothing. Worst place ever All the staff, facilities and services
The only good thing was the location for visiting Niagara Falls. The pictures online did not match the hotel at all. The first room I was in the lights didn't work. We were put in a different room and that one had a shower/tub that got clogged the first time it was used and I had to pull SOMEONE ELSES HAIR out of the drain. Also the staff forgot to bring me towels when I called. The people staying there seemed like drug dealers too. They were basically living there and shady people were coming and going. Not happy.
Room is big Not clean, smelly Wifi is not working
Caroline at the front desk was amazing! She tried to find us a cleaner, more comfortable room. When that wasn't possible she brought us a fan and was very apologetic for the lack of cleanliness of our room. She even offered to clean it herself! The room was outdated and dirty. There clearly had been some maintenance completed recently as there was drywall dust and white putty everywhere. Something must have been removed due to the large square of carpet that was discolored and frayed. The bathroom was dirty and we tried to touch nothing. The only reason we stayed instead of cutting our losses and going to another hotel was that it was late after a day of driving and hiking and we were getting up early so we were desperate to get to sleep.
The place was dirty everywhere! doors and locks were broken.. and no one seemed to care about anything.
The location is fairly convenient. The front desk clerk was friendly. The entire place smelled bad. The room was filthy and some of the outlets had exposed wires. There was a cup full of cigarette ashes on the balcony of a non-smoking room. There was an adult toy in the drawer.
Dirty property and the worst front receptionist. Name was Sheela.
Friendly reception workers Bathroom was nice Comfortable bed Room 319 mold/mildew Unusable wifi signal No bacon at breakfast Terrible view and too far Depressing
Room is standard, but very clean and comfortable. Breakfast is very good. Very convenient location and easy access.
It was excellent! Everyone was extremely friendly and the hotel was very clean. The breakfast was great. Our room was the perfect size for the two of us.
We did not stay there long but it was very comfortable and seemed very accomodating
Coffee in the lobby was awesome!
Good location Breakfast food was overcooked
Clean, comfortable rooms. Friendly staff. Nice breakfast buffet. Nice indoor pool.
-strange smell in the hall -room to small -poor breakfast, especially too much plastic
Staff upgraded my room for free.
Convenience. We were visiting from Canada, purely to go shopping, and the location was perfect. There was really nothing that we didn't like
It was very close to shopping & Highway.
We enjoyed our stay it was quiet and relaxing. we loved our room and the pool was warm and enjoyable. The hotel had a great Continental breakfast. Its location was great too. There where no refrigerators in the rooms.
The staff was very friendly Too start we got locked out of our room and the guy had to come and change the door lock and moved us to another room which had a very small tub, the lights didn't work, and the tv didn't work. I ended up fixing the lights by myself by fiddling inside the outlet (which I shouldn't have had to do.) The breakfast was more like getting trampled on for the last muffin or little splash of what was left of the milk for the cereal. The heated indoor pool was not very heated nor was it anything like the pictures, very small, more than 3 kids in the pool and it was unbearable. Housekeeping cleaned our room, by that I mean they went through my wife's things and made the bed. It recommended a balcony room on the advertisement....They're are no balconies..not even porches other than over the pool full of screaming kids. I was NOT very impressed with this visit at all, honestly gave me a erie feeling about going back to a best western again.
The price was great for the amenities offered.
Queen size bed, nice pillows
Make your own fresh made waffles at breakfast was just great! The clerk at the counter seemed perturbed we booked over the Internet instead of calling. He also commented that the booking.com website had incorrect info about the hotel, despite the hotel sending in the data every 3 months.
Close enough to the falls with places for dining and grocery stores (+Wegmans) near by. They have an indoor pool which the family loved. Rooms were a little small. ( 2 Double beds)
breakfast in the morning
They owners were adorable. They made every effort to make us feel welcome!
The butler house was beautiful. I'm a bit confused as to why I paid the price I did on kayak.com compared to the prices on the butler houses website though. The house is clean and quiet. The owner was amazing and friendly. They suggested walking around the neighborhood to sites of interest and honestly some of the neighborhood seemed a bit ghetto.
The room was very small. It didnt have a bath tub only a stall shower. The walls are paper thin, I heard everyone next to me and above me. The parking lot is also small. I did not feel safe in this location as the bed is on top of the door. It was clean however, thats really all it has going for it.
This is a fine place to stay for a night or two. The very basic breakfast that is included is a quick way too get started. The location is great though: easy access to the highway and plenty of restaurants. It's obvious the people are trying to improve the place, so maybe in a year or so it'll be a great little motel. For now though you can see the wear in the place under the fresh paint.
* Cost * Non availability of drinking water in the room
It was a pleasant stay, I will strongly recommend to all
Recently updated rooms. The breakfast in the morning was good but the area is small and congested. The rooms needed to be dusted, badly. They seemed to lack the quality control needed. The bathroom floor was a mess too.
It was neat and close to the Falls. Convenient location-wise, close to target, taco -bell and other eateries. And not far from Falls. Room was so small that it barely fit the room. Little walking space around bed which caused quite a inconvenience to put luggage or any bags. Very much compromised on the floor-plan. Break-fast staff was not helpful and attentive. Overall it was a poor experience especially if you have kids.