Loved the fact that we could run down as a family and grab a quick breakfast from Tim Horton's. Very convenient. Location was great and the hotel was very accommodating by placing our rooms on the same floor for all of the families along with us (baseball tournament). Not a fan of the smoke, but they do a good job of venting it.
Great location and facility. Valet told us to park our own car even though we were guests. Tried to get call customer service 3 times for assistance and no one answered the phone.
I was pleasantly surprised with my recent stay at the Seneca Niagara Resort. I knew coming this was a Casino environment. I was surprised to find it was with out alot of the casino clichés. The hotel was very clean and comfortable there were numerous on location dining options, as well as 24 hour options for the inevitable late night snack. The staff was friendly, helpful and very knowledgeable of the facilities and the local area. My room was clean, comfortable and very spacious. The decor did not feel dated but instead kept with the theme of the resort it self. A great stay from start to finish. I can honestly say there was nothing I didn't like.
Overall a really hotel hotel with lots to do and all the modern conveniences. Loved the room and the atmosphere, we will definitely be back. A/C in room didn't work that well, we were a little hot sleeping.
Cigarette smoke smell as soon as I enter the hotel lobby.King size room was pretty good!
All of the staff were very friendly and accommodating! The facilities were clean and the hotel had a lot to offer.
The room and staff were very nice The parking situation and the terrible smell of indoor smoking
Rooms were very nice, very close to the falls. Lobby bar had an awesome bartender who knew the area. Smoking everywhere, this kept us in our room and out of the hotel. Which was fine but would have liked to enjoy the hotel a little more.
nice location near the falls.. walking distance... love it was comfortable , I like the microwave and fridge... only one thing I didn't liked is I asked housekeeping for one extra towel and she left in the bathroom two hand towels for four adults.... no bath towels... I guess she misunderstood me..
The building looked very modern and was adequately clean. The location is walking distance from the falls. The walls were paper thin - we were able to hear our neighbor's TV through the wall, their baby crying in the wee hours of the morning, and another neighbor having sex. My fiance sneezed, and our neighbor said "bless you" (she's not a loud sneezer). Breakfast was disorganized and chaotic. Nothing was placed in a logical order, there were so few seats and tables that people were sitting at the public computers in the lobby. The food was mediocre (pancakes, eggs, sausages, pastries, coffee), and we were given styrofoam plates and cups, and plastic utensils.
Very nice, new and clean and convenient to the Niagara Falls attractions. The front desk was a great source of information for things to do in the area. `The breakfast needs some help. Understaffed and not enough seats.
Clean & modern facilities. Polite staff. Only a 5-10 min walk from the falls. Dining area for breakfast was very small for the number of guests.
Beautiful new hotel near Niagara Falls, clean and well equipped. Very nice manager who tried his best to make up for an obnoxious front desk. Real neat rooms, very helpful room service staff. i would fire the entire front desk. They were rude and obnoxious most of the time. They gave us a lousy attitude when we called up to get our 3 rooms together. We had some power issues in the room and the service staff was very kind and considerate. They got the technician to come in and fix it.. The night shift front desk was condescending and rude and cast a very bad impression on my friends who were visiting from abroad. The horrible experience continued on the day of the check out and we were ordered to leave sharp by 11am. I finally got the manager involved who was kind and understanding.. He apologized for the inconvenience caused to us and accommodated our wishes. He admitted that for the staff at front desk, it was a work in progress...! Enough said!!
Staff was friendly, rooms are nice and clean. The wifi is terrible. Apparently they have network issue since the front desk computers were giving them trouble.
Stayed for one night to see the falls. Perfect stopover point: clean, cheap, breakfast included , walking distance to the falls. Highly recommend.
Booked through KAYAK five minutes before arriving. Great price and excellent location. Walking distance to the casino. Friendly staff and very clean and appealing from lobby to room. Not very good water pressure
Within walking distance of everything. Friendly staff & newer facility. Had to have someone come and turn on the master unit to turn on the air conditioning and open the safe. They had problems with the key cards not working so I had to get it redone after being there for a day. Not a fan of the breakfast. Had a lot better at simular hotels.
The staff was very personable and pleasant. Great size room for 3 Adults. All in all our room was well kept up and kept clean. Great hot breakfasts. Quick check in and out. Very accommodating we needed a cot unexpectedly and it arrived by the time we did when bringing in our suitcases on arrival. The hallways and specifically by the elevators were not very clean. Water in the elevators and right out side of the elevators making it slippery, this was from others coming in from the pool area.
The staff were really friendly and helpful. The location was very close to the falls and the convention center The room size was comfortable and big The amenities (microwave and fridge) are very useful and crucial. There were spiders and spider webs around the mirror and blockage in the air vents in the bathroom. The room or carpet cleaner smelled very bad and couldn't change the room because they didn't have any other rooms available. There are student dorms for the culinary institute across the street on 2 floors and so there are rare parking spaces infant of the hotel. There was no valet or concierge and had to take my luggage from the car to the room and was at the mercy of the availability of trolleys. Breakfast was not included, the only place to eat is a resturant that is separate to the hotel.
The bed was comfortable Nice bar and to have live band playing The parking Food at restaurant not very good and service was very poor Pool didn't look very clean Shower was horrible kept going hot than ice cold
Half sized pillows? The pillows are half the size of a standard pillow so if you sleep with two pillows stacked and roll over your head falls off. Everything else was great..
Everything was nice for the price
I liked everything about this hotel, from the friendly staff to the wonderful sleep. There was nothing we didn't like!!!!
Nice facilities and clean room Nosy at night and had handicap door that took a minute to close each time it was opened. Also bathroom door was broken.
Hotel was very nice and clean. Very close to the falls and everything else. Will be going again!!!!! The only bad thing I can say is it was cold lol not the hotels fault though
Friendly staff and walking distance to the falls.
Room that was assigned to us was very close to the elevator, bedroom was nice and spacious, located at like a 5 min walk from the falls and also very close to the rainbow bridge (border to canada). Very close to surrounding restaurants as well. Last but not least the bar gets pretty packed at night downstairs so that is also a plus. Bedroom's minifridge had a musky smell to it, most likely due to the fact the when it was left off the water inside made a sort of a puddle at the bottom which got that stale water smell. The bed was harder then what we are used to on these kind of hotels, although since we are healthy (no back issues or anything of the sort) we were able to sleep, but on some movements rolling you can kind of feel the bed springs. The last day of our visit the hot water didn't work and the cold water was just too cold to take a bath with. Breakfast was not included for our stay (which is ok), but when we went downstairs to get the breakfast the food was less then appetizing for lack of better words. Door knob also had some issues getting it opened with the keycard which having it re-scanned at the front got it to open my door. All in all these issues I personally am able to live with because I was able to work around all of it but for other people it might be a dealbreaker.
Quick walk to the falls! Older hotel, could use a face lift, but served the purpose for a quick trip.
Convenience to the Falls. Staff was accommodating. Air conditioner went out, said it was fixed but it was still to hot. Had to call for maintenance for shower no hot hot water and water pressure. Had to gather all our things and move to another room which was an inconvenience. Will not stay there again.
Proximity to Niagara Falls and restaurants. Hotel rooms and hallways are in need of renovations. We had a view of a brick wall which was from the hotel next door.
Clean place, big room, comfortable beds, close to highways and falls, free breakfast. Dinning room area needs more chairs and tables.
Location of the hotel is excellent. Only 3-4 miles from Niagara Falls. The room was spacious and had all the amenities expected. The check in was really smooth and there was 24 hrs free coffee / tea in the lobby The AC was broken which we realized bit late and then the hotel staff refused to change our room. They offered us to check out at 1 am in the night and take our refund for the room. There was a dank smell in the room which comes from stagnant water and that was really uncomfortable. We even opened the windows and then also the smell persisted. I wouldn't recommend this hotel to anyone because for the amount of money spent ($140) you could get a much better hotel closer to the falls. Or better yet get one across the border in Canada
Location (close the Niagara Falls, NY; accessible via highway) Great value Clean with recent remodel (looks good) Breakfast included Family friendly (ask for non-smoking area) Flexible check-in time (arrived 2am) Walls are thin; could hear people walking in the hallway while trying to sleep
Room was very comfortable. Breakfast wasn't extensive, but what was offered was delicious. Walls were paper thin, it sounded like people in the hall talking were standing in the middle of your room.
friendly ,clean room ,clean bathroom,good parking, nice people! Good 85%
Great location Aging infrastructure
Clean clean clean Booked for a second night by mistake and not refundable.
Staff was Very friendly...Location was great,walked to Hardrock cafe and falls..Our room was upgraded to 6th floor as we were newlywedsThe view was Fantastic!! Would have been great if there was a jacuzzi tub in rooms!
The location is perfect, and so close to the falls. Breakfast was cooked by Jenny and was amazing!!! She gave great recommendations for what to do and where to eat. We loved it here and highly recommend this B&B.
I was just looking for a one night stay close to the falls but if I would have known how wonderful Hillcrest was I would have stayed longer. Hillcrest is so inviting, both the staff and the house its self. It's off the main road but it's so close to everything. We will definitely visit again and stay longer! The hospitality was great!
Dårlig oplevelse. Blev modtaget med besked om, at når man booker via booking.com så var det lavpris og vi måtte tage de´værelser som var " left over" -alt var optaget så vi fik et rygerrum som vi ikke kunneholde ud at være i. familien blev fordelt på flere etager.. Bookede flere måneder i forvejen, havde klart forventet at vi så fik det vi havde booked. En unødvendig arrogant måde at møde kunderne på. Jeg vidste klart ikke at jeg bookede " left overs" og måtte tage til takke hvis hotellet var fyldt.
Frequent guest at The Giacomo. Their attention to detail is impressive. Staff attentive, courteous, professional. Mature building that oozes character and warmth and class. While we were there: sunset wine & snacks; late evening home made cookies; hot, home cooked breakfast - all included. Highly recommend.
The staff service was excellent and the comfort and cleanliness was superb. The breakfast buffet was delicious, overall a positive experience. I would recommend this hotel and return myself when visiting Buffalo NY. No complaints.
The hotel staff were fantastic There is nothing bad to say about it
Staff was very friendly and helpful, room clean and big enough, breakfast - good, locaton is perfect - strictly near Niagara Falls
The staff couldn't have been better and were very helpful and accurate when we had questions. The towncar service was really helpful and prompt. The hotel is a gem and is as good or better than those on the Canadian side with similar ratings but the town of Niagara Falls, NY is not as nice as the Canadian side and feels a bit depressed.
Everything..the staff went out of their way to make us comfortable, valet parking, beautiful rooms, luxurious beds and bathrooms, hands on chef for breakfast(he serves you individually at your table), bed turndown in evening with fresh cookies and chilled bottled water, near Senaca casino
The cookies that the butler brought to our room at 8:30..very kind staff! The room service did not clean up the rooms in between nights..so till the end of stay I felt a little cluttered with the dishes and bath towels.
Staff was amazing. The rooms were amazing and extremly clean. I would recommend this hotel to anyone.
Good location. Beautiful hotel. Would be nice if they had a indoor Pool though.
The Staff ( best I have ever experienced anywhere), design, free delicious breakfast, fabulous bedding, fresh warm cookies delivered to room at night and location. Can't wait to go back!!!
The managers were very friendly. The room was very comfotable,it is a very beautiful hotel. Loved that they park your car for you,and breakfast was great.The chef was very nice.
My husband and I enjoyed a very nice overnight stay at the beautiful Red Coach Inn. The dinner and breakfast were both excellent. The chilled champagne, cheese and crackers were a very nice surprise. The room was clean and neat. The staff was friendly but could of been a little more helpful with directing us to the area sightseeing attractions or the visitor information center just around the corner. The location was just perfect.
There were many services that I didn't take advantage of, but the room was clean, comfortable and had a great shower. The hotel was very close to the riverfront and it was a quick trip to the falls park. Door on the shower appeared to be mounted wrong. Not a big deal, but it let water onto the floor during every shower.
Rooms were clean and comfy. Staff was very friendly. Half of the lights and outlets were not working. 15+ people in the adjacent room were very noisy (child's birthday party).
Recently remodeled hotel so everything was nice looking when we got there. I paid almost 200 dollars for one of the nicest suites they had. The drive there from the falls was terrible. The air stunk because there are a lot of factories in Buffalo st. I felt like I was driving through the worst part of the city to get there. Like driving through the ghetto and poor ppl side of town. So I told my wife hy wait till you see the room! Jaccuzi beautiful glass shower room was nice but very compact. I dealt with it. Open the big windows to get a view of the river that I paid for and they put me on the 3rd floor room 304 has huge heating and cooling units obstructing the view. And the exit that takes you to the hotel is closed and your Gps doesn't know it. So it keeps bringing you to a closed street to take you to the hotel lol it was ridiculous. Probably won't go there again if I go to niagra falls again. The resturant is expensive as hell lol I went to dennys 6 min Away and worried about my car safety.
The location was great! It was nice to be far enough away from the tourism, but close enough to get to the falls in a few minutes. The staff was also great! This had to be one of the dirtiest hotels that I've ever stayed at. I know that everything can't always look like Mr. Clean spent a week cleaning each room, but this was terrible. The sheets and blankets were stained, dirt was everywhere, and the shower was full of hairs. When I stay at a hotel, I really expect to not have sanitary worries, but my girlfriend and I just couldn't get out of there fast enough, which is unfortunate, because the hotel has so much potential.
Name might be misleading when you read "by Sheraton Niagara falls" its actually10 min drive to falls. the closer one is in Ontario not in NY. Its says paid parking, which was interpreted by two different receptionists that its need to be paid another $10 per day to be paid, and not included in booking, when shows same booking page which shows paid wiify they interpreted as already paid and no need to pay again. confusing as it sounds they waived parking fees and told me that next time I will have to pay if its says paid parking.
Room is big Not clean, smelly Wifi is not working
The place was dirty everywhere! doors and locks were broken.. and no one seemed to care about anything.
Nothing. Worst place ever All the staff, facilities and services
The only good thing was the location for visiting Niagara Falls. The pictures online did not match the hotel at all. The first room I was in the lights didn't work. We were put in a different room and that one had a shower/tub that got clogged the first time it was used and I had to pull SOMEONE ELSES HAIR out of the drain. Also the staff forgot to bring me towels when I called. The people staying there seemed like drug dealers too. They were basically living there and shady people were coming and going. Not happy.
Caroline at the front desk was amazing! She tried to find us a cleaner, more comfortable room. When that wasn't possible she brought us a fan and was very apologetic for the lack of cleanliness of our room. She even offered to clean it herself! The room was outdated and dirty. There clearly had been some maintenance completed recently as there was drywall dust and white putty everywhere. Something must have been removed due to the large square of carpet that was discolored and frayed. The bathroom was dirty and we tried to touch nothing. The only reason we stayed instead of cutting our losses and going to another hotel was that it was late after a day of driving and hiking and we were getting up early so we were desperate to get to sleep.
Dirty property and the worst front receptionist. Name was Sheela.
The location is fairly convenient. The front desk clerk was friendly. The entire place smelled bad. The room was filthy and some of the outlets had exposed wires. There was a cup full of cigarette ashes on the balcony of a non-smoking room. There was an adult toy in the drawer.
Room is standard, but very clean and comfortable. Breakfast is very good. Very convenient location and easy access.
Coffee in the lobby was awesome!
Good location Breakfast food was overcooked
It was excellent! Everyone was extremely friendly and the hotel was very clean. The breakfast was great. Our room was the perfect size for the two of us.
Friendly reception workers Bathroom was nice Comfortable bed Room 319 mold/mildew Unusable wifi signal No bacon at breakfast Terrible view and too far Depressing
We did not stay there long but it was very comfortable and seemed very accomodating
The hotel is clean . The staff were friendly. The room was spacious. Parking is overcharged though it is not a secured one. City view was the only available option that I did not like.
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Nice rooms, quiet, easy location There is a pretty high parking fee per night. If I would have known I could have parked across the street for a 1/4 the price
Staff were incredibly friendly and the hotel was in a nice, quiet area of town. It was also right on the way to the state park, which was nice. It was also a well-maintained hotel. Compared to the other hotels in the area, we paid about the same price but we did not receive breakfast like the other hotels offered. Also, I am not sure why there is a parking fee for an open lot.
Rom was clean, pool was great, and the staff was friendly. Convenient to Niagara Falls all withing walking distance. Not a lot of close by dining options and hate paying additional for parking.
Modern and clean, conveniently located near the shopping outlet. Having to pay a daily parking fee.
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This guest did not leave comments about this hotel.
Great room with perfect view, walking distance to Niagara Falls, convenient located parking.
SHEET WERE LIKE SANDPAPER AND WAY TOO HOT FOR FEATHER MATTRESS PAD, WAS HOT ALL NIGHT, ROOM HAD 2 FINGER NAILS OVER BY WINDOW.. CLEANER DIDNT DO THE JOB, SAW IT THE DAY WE LEFT. POOL WAS NICE AND CLEAN.
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Great location, on water close to falls casino The hallways to the room had a horrible smell.
The butler house was beautiful. I'm a bit confused as to why I paid the price I did on kayak.com compared to the prices on the butler houses website though. The house is clean and quiet. The owner was amazing and friendly. They suggested walking around the neighborhood to sites of interest and honestly some of the neighborhood seemed a bit ghetto.
They owners were adorable. They made every effort to make us feel welcome!
We enjoyed our stay it was quiet and relaxing. we loved our room and the pool was warm and enjoyable. The hotel had a great Continental breakfast. Its location was great too. There where no refrigerators in the rooms.
Close enough to the falls with places for dining and grocery stores (+Wegmans) near by. They have an indoor pool which the family loved. Rooms were a little small. ( 2 Double beds)
Clean, comfortable rooms. Friendly staff. Nice breakfast buffet. Nice indoor pool.
Queen size bed, nice pillows
Staff upgraded my room for free.
The price was great for the amenities offered.
Convenience. We were visiting from Canada, purely to go shopping, and the location was perfect. There was really nothing that we didn't like
The staff was very friendly Too start we got locked out of our room and the guy had to come and change the door lock and moved us to another room which had a very small tub, the lights didn't work, and the tv didn't work. I ended up fixing the lights by myself by fiddling inside the outlet (which I shouldn't have had to do.) The breakfast was more like getting trampled on for the last muffin or little splash of what was left of the milk for the cereal. The heated indoor pool was not very heated nor was it anything like the pictures, very small, more than 3 kids in the pool and it was unbearable. Housekeeping cleaned our room, by that I mean they went through my wife's things and made the bed. It recommended a balcony room on the advertisement....They're are no balconies..not even porches other than over the pool full of screaming kids. I was NOT very impressed with this visit at all, honestly gave me a erie feeling about going back to a best western again.
-strange smell in the hall -room to small -poor breakfast, especially too much plastic
Make your own fresh made waffles at breakfast was just great! The clerk at the counter seemed perturbed we booked over the Internet instead of calling. He also commented that the booking.com website had incorrect info about the hotel, despite the hotel sending in the data every 3 months.
It was very close to shopping & Highway.
breakfast in the morning