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The room and staff were very nice The parking situation and the terrible smell of indoor smoking
Rooms were very nice, very close to the falls. Lobby bar had an awesome bartender who knew the area. Smoking everywhere, this kept us in our room and out of the hotel. Which was fine but would have liked to enjoy the hotel a little more.
Overall a really hotel hotel with lots to do and all the modern conveniences. Loved the room and the atmosphere, we will definitely be back. A/C in room didn't work that well, we were a little hot sleeping.
I was pleasantly surprised with my recent stay at the Seneca Niagara Resort. I knew coming this was a Casino environment. I was surprised to find it was with out alot of the casino clichés. The hotel was very clean and comfortable there were numerous on location dining options, as well as 24 hour options for the inevitable late night snack. The staff was friendly, helpful and very knowledgeable of the facilities and the local area. My room was clean, comfortable and very spacious. The decor did not feel dated but instead kept with the theme of the resort it self. A great stay from start to finish. I can honestly say there was nothing I didn't like.
Great location and facility. Valet told us to park our own car even though we were guests. Tried to get call customer service 3 times for assistance and no one answered the phone.
All of the staff were very friendly and accommodating! The facilities were clean and the hotel had a lot to offer.
Loved the fact that we could run down as a family and grab a quick breakfast from Tim Horton's. Very convenient. Location was great and the hotel was very accommodating by placing our rooms on the same floor for all of the families along with us (baseball tournament). Not a fan of the smoke, but they do a good job of venting it.
Beautiful new hotel near Niagara Falls, clean and well equipped. Very nice manager who tried his best to make up for an obnoxious front desk. Real neat rooms, very helpful room service staff. i would fire the entire front desk. They were rude and obnoxious most of the time. They gave us a lousy attitude when we called up to get our 3 rooms together. We had some power issues in the room and the service staff was very kind and considerate. They got the technician to come in and fix it.. The night shift front desk was condescending and rude and cast a very bad impression on my friends who were visiting from abroad. The horrible experience continued on the day of the check out and we were ordered to leave sharp by 11am. I finally got the manager involved who was kind and understanding.. He apologized for the inconvenience caused to us and accommodated our wishes. He admitted that for the staff at front desk, it was a work in progress...! Enough said!!
Clean & modern facilities. Polite staff. Only a 5-10 min walk from the falls. Dining area for breakfast was very small for the number of guests.
Staff was friendly, rooms are nice and clean. The wifi is terrible. Apparently they have network issue since the front desk computers were giving them trouble.
The staff was very personable and pleasant. Great size room for 3 Adults. All in all our room was well kept up and kept clean. Great hot breakfasts. Quick check in and out. Very accommodating we needed a cot unexpectedly and it arrived by the time we did when bringing in our suitcases on arrival. The hallways and specifically by the elevators were not very clean. Water in the elevators and right out side of the elevators making it slippery, this was from others coming in from the pool area.
Within walking distance of everything. Friendly staff & newer facility. Had to have someone come and turn on the master unit to turn on the air conditioning and open the safe. They had problems with the key cards not working so I had to get it redone after being there for a day. Not a fan of the breakfast. Had a lot better at simular hotels.
Booked through KAYAK five minutes before arriving. Great price and excellent location. Walking distance to the casino. Friendly staff and very clean and appealing from lobby to room. Not very good water pressure
The building looked very modern and was adequately clean. The location is walking distance from the falls. The walls were paper thin - we were able to hear our neighbor's TV through the wall, their baby crying in the wee hours of the morning, and another neighbor having sex. My fiance sneezed, and our neighbor said "bless you" (she's not a loud sneezer). Breakfast was disorganized and chaotic. Nothing was placed in a logical order, there were so few seats and tables that people were sitting at the public computers in the lobby. The food was mediocre (pancakes, eggs, sausages, pastries, coffee), and we were given styrofoam plates and cups, and plastic utensils.
nice location near the falls.. walking distance... love it was comfortable , I like the microwave and fridge... only one thing I didn't liked is I asked housekeeping for one extra towel and she left in the bathroom two hand towels for four adults.... no bath towels... I guess she misunderstood me..
Stayed for one night to see the falls. Perfect stopover point: clean, cheap, breakfast included , walking distance to the falls. Highly recommend.
Very nice, new and clean and convenient to the Niagara Falls attractions. The front desk was a great source of information for things to do in the area. `The breakfast needs some help. Understaffed and not enough seats.
My Girlfriend and I were so upset with the price and quality of the room ...Celebrating our one year Anniversary. .we opened the drapes on the window only to find a Brick wall for the view.at the price of 180.00 you think they would of included something else in the deal ??.breakfast maybe.and to add insult to injury they put us in a Handicap room ..everything was scaled down ...never again will I stay there again.thanks for the Anniversary memories All of the above
Nice facilities and clean room Nosy at night and had handicap door that took a minute to close each time it was opened. Also bathroom door was broken.
The bed was comfortable Nice bar and to have live band playing The parking Food at restaurant not very good and service was very poor Pool didn't look very clean Shower was horrible kept going hot than ice cold
Half sized pillows? The pillows are half the size of a standard pillow so if you sleep with two pillows stacked and roll over your head falls off. Everything else was great..
Quick walk to the falls! Older hotel, could use a face lift, but served the purpose for a quick trip.
I liked everything about this hotel, from the friendly staff to the wonderful sleep. There was nothing we didn't like!!!!
Convenience to the Falls. Staff was accommodating. Air conditioner went out, said it was fixed but it was still to hot. Had to call for maintenance for shower no hot hot water and water pressure. Had to gather all our things and move to another room which was an inconvenience. Will not stay there again.
Blocks from the park, we were able to see the fireworks. Great walk...sucks we went in the winter when everything is frozen and closed. But still worth that beautiful view! First the lady at the front desk was RUDE! I didn't catch her name. She asked for mine as I handed her my ID, then she goes and demands the man next to her set up the room keys, but in her words she said "get these keys ready for, what ever this girls name is". Which was clearly me. I personally don't mind that people pronounce my name incorrectly, but I've never heard anyone say something like that. That was just extremely rude of her. Then when I asked about the parking (as the lot is a bit too small to fit a decent amount of cars), she seemed annoyed that I had bothered her with that question. The room and location are great, but if everyone is as this lady was, I'd rather not book again.
Room that was assigned to us was very close to the elevator, bedroom was nice and spacious, located at like a 5 min walk from the falls and also very close to the rainbow bridge (border to canada). Very close to surrounding restaurants as well. Last but not least the bar gets pretty packed at night downstairs so that is also a plus. Bedroom's minifridge had a musky smell to it, most likely due to the fact the when it was left off the water inside made a sort of a puddle at the bottom which got that stale water smell. The bed was harder then what we are used to on these kind of hotels, although since we are healthy (no back issues or anything of the sort) we were able to sleep, but on some movements rolling you can kind of feel the bed springs. The last day of our visit the hot water didn't work and the cold water was just too cold to take a bath with. Breakfast was not included for our stay (which is ok), but when we went downstairs to get the breakfast the food was less then appetizing for lack of better words. Door knob also had some issues getting it opened with the keycard which having it re-scanned at the front got it to open my door. All in all these issues I personally am able to live with because I was able to work around all of it but for other people it might be a dealbreaker.
Hotel was very nice and clean. Very close to the falls and everything else. Will be going again!!!!! The only bad thing I can say is it was cold lol not the hotels fault though
Proximity to Niagara Falls and restaurants. Hotel rooms and hallways are in need of renovations. We had a view of a brick wall which was from the hotel next door.
Everything was nice for the price
Dårlig oplevelse. Blev modtaget med besked om, at når man booker via booking.com så var det lavpris og vi måtte tage de´værelser som var " left over" -alt var optaget så vi fik et rygerrum som vi ikke kunneholde ud at være i. familien blev fordelt på flere etager.. Bookede flere måneder i forvejen, havde klart forventet at vi så fik det vi havde booked. En unødvendig arrogant måde at møde kunderne på. Jeg vidste klart ikke at jeg bookede " left overs" og måtte tage til takke hvis hotellet var fyldt.
Great location Aging infrastructure
Staff was Very friendly...Location was great,walked to Hardrock cafe and falls..Our room was upgraded to 6th floor as we were newlywedsThe view was Fantastic!! Would have been great if there was a jacuzzi tub in rooms!
Everything..the staff went out of their way to make us comfortable, valet parking, beautiful rooms, luxurious beds and bathrooms, hands on chef for breakfast(he serves you individually at your table), bed turndown in evening with fresh cookies and chilled bottled water, near Senaca casino
Good location. Beautiful hotel. Would be nice if they had a indoor Pool though.
The staff couldn't have been better and were very helpful and accurate when we had questions. The towncar service was really helpful and prompt. The hotel is a gem and is as good or better than those on the Canadian side with similar ratings but the town of Niagara Falls, NY is not as nice as the Canadian side and feels a bit depressed.
Staff was very friendly and helpful, room clean and big enough, breakfast - good, locaton is perfect - strictly near Niagara Falls
Frequent guest at The Giacomo. Their attention to detail is impressive. Staff attentive, courteous, professional. Mature building that oozes character and warmth and class. While we were there: sunset wine & snacks; late evening home made cookies; hot, home cooked breakfast - all included. Highly recommend.
The managers were very friendly. The room was very comfotable,it is a very beautiful hotel. Loved that they park your car for you,and breakfast was great.The chef was very nice.
The hotel staff were fantastic There is nothing bad to say about it
The staff service was excellent and the comfort and cleanliness was superb. The breakfast buffet was delicious, overall a positive experience. I would recommend this hotel and return myself when visiting Buffalo NY. No complaints.
The cookies that the butler brought to our room at 8:30..very kind staff! The room service did not clean up the rooms in between nights..so till the end of stay I felt a little cluttered with the dishes and bath towels.
The Staff ( best I have ever experienced anywhere), design, free delicious breakfast, fabulous bedding, fresh warm cookies delivered to room at night and location. Can't wait to go back!!!
Staff was amazing. The rooms were amazing and extremly clean. I would recommend this hotel to anyone.
My husband and I enjoyed a very nice overnight stay at the beautiful Red Coach Inn. The dinner and breakfast were both excellent. The chilled champagne, cheese and crackers were a very nice surprise. The room was clean and neat. The staff was friendly but could of been a little more helpful with directing us to the area sightseeing attractions or the visitor information center just around the corner. The location was just perfect.
Coffee in the lobby was awesome!
It was excellent! Everyone was extremely friendly and the hotel was very clean. The breakfast was great. Our room was the perfect size for the two of us.
We did not stay there long but it was very comfortable and seemed very accomodating
Friendly reception workers Bathroom was nice Comfortable bed Room 319 mold/mildew Unusable wifi signal No bacon at breakfast Terrible view and too far Depressing
Room is standard, but very clean and comfortable. Breakfast is very good. Very convenient location and easy access.
Good location Breakfast food was overcooked
This hotel is very close to the falls and the casino. All within walking distance. The continental breakfast was disapointing. No where to sit to eat, had to take it back to you room,.
There was nothing to like of the hotel while I arrived I got a dirty room the beds weren't done it was pretty bad I asked for a different room and the restroom was clogged didn't work.
great location close to the falls and crossing to canada. room was clean. other guests loud and shouting at all hours of the night. hotel is attached to restaurant and is not the hotel pictured on websites.
Close to the FALLS If there is no place to find then I will stay.
Room was Clean Facility is in need of repair, tile was coming off wall, carpet in hall was filthy and hotel in general needs painting and updating. I was sure I would run into Gordon Ramsey filming "Hotel Hell"
The staff was friendly and gave suggestions of places to eat and things to do. Hotel was walking distance to the Falls about a block or so. The hotel was just run down and needs some updating. It was way to expensive for the night and the condition of the room, but didn't have many other choices. Hotel was hard to find there wasn't a sign on the hotel I drove by it twice which was very frustrating.
great location-near the falls no hair dryer, small room space and parking lot,
Staff was very courteous and helpful. Location is very convenient to the falls and Rainbow bridge. Room could have been cleaner, but it is an older facility and is a good value.
Location and value for money are good. The hotel very old, it needs refreshment, there were little insects in bed, that bite me all night. It was terrible!!! Everything seems to be dirty, I'm not sure that they change bedsheets.
Close to falls Outdated and dreary. Poor breakfast.
Close proximity to everything Needs to be up graded
Walking distance to the falls and the staff was friendly Run down, no wifi, beds where to hard, the pool was not kid friendly at all the breakfast was minimal. The television in our room was really dark and very outdated. And there were large extension cords running all through the halls into different rooms don't know why.
Very close to the falls and very affordable rates. Room has not been updated in quite some time.
location The hotel had a stale smell, the hall ways were filthy, the room also smelled, was dirty, had peeling wall paper, a running toilet, and the bed linens appeared to have been used. We cancelled that night, however there was no manager available, in this 24/7 industry, until Monday to authorize the cancellation without fees. The card I was given to contact the GM had an invalid phone number, email address, and website. It was very frustrating to deal with all if this while trying to enjoy a weekend away to relax and destress.
Very close to Niagara falls & other main attractions. Free parking so no need to worry on valet charges. Niagara Trolley is nearby hotel to visit all the attractions. Nice breakfast included. Value for money with comfortable stay for family. Breakfast time can be extended to little more.
the location everything else
I liked the convenience The room was dirty and dusty. There were spider webs on the lamps by the beds. The breakfast left much to desire. Very outdated. The elevator looks like something pulled out of the 80's.