Excellent value !!
The toilet broke 3 times. Shouldn't have to worry about that when you pay almost $200 to stay there. Just wanted to relax.
Service at the sushi bar very slow
Proximity to park Friendly and helpful frontline staff Found out the pool was closed for planned renovations only upon our check in. No previous notice. Kayak package didn't include park tickets; buying a cheaper package thru Kayak does not include everything that buying through Universal does TV in room didn't work. Had to complain twice and have twonvisit from engineering. After long day at parks (great days) disappointing to not be able to just relax by pool or in room
The point was bautifuly designed and we'll represented. All of the staff whom I spoke to were lovey and helpful always. One was genuinely distressed that i'do been given wrong information. The pool closed too early. The bed was a tad firm.
Staff was helpful and a great view. Room was great. The pool closed too early. The bed was a tad firm.
good location breakfast good and fulfilling staff accommodating clean well kept right on international drive walk to restaurants and attractions nothing
They took our reservation and our payment and confirmed it only to be told they overbooked and we had no room when we arrived. Too bad, I had stayed at a Rosen before and really liked it. Will never take the chance again.
The sunsol hotel location is the best location. We can easy access the trolley ride. Its also near to universal studio. Platinum buses will take you at universal studio. Need to add more things in breakfast menu like omlet boled egg etc.
The location was good. Start with the resort fee. This "ain't" no resort. The rooms are small and the air is heavy. Our clothes never dried out because of the humidity in the room. We had exactly one hand towel to the room because that's all they gave us each day. Finding our room was a chore if you did not know that odd and even room numbers are on opposite sides of the building or where the room numbers began because of the two buildings joining not sure which building we were in. The breakfast was pathetic. There was one choice of cold cereal, the other was nearly empty. The "hot" breakfast was cold little waffles. That's about it. No yogurt, nothing healthy. The free shuttle had exactly one outbound time to Disney and Universal and one return time for each. If you did not want to leave the parks early, before the fireworks, you would not have a ride back to the hotel. So driving to the theme parks, esp. Disney's was the only option. Overall I would've been happy to spend more money had I known and have a nicer experience. I will not return to this stingy hotel.
It was clean, very close to Universal and an excellent value for the price The $100 dollar deposit was weird, but it dropped off of my bank account in a few days
Bed was comfortable, Great location Plenty of parking Pool area is nice and clean Old and carpet was gross looking, lots of mystery stains Bathroom needs a facelift Bed blankets were old and ripped
I love their beds. Good breakfast. Nice staff. Tub was slow to drain.
nothing It is not what I have experienced at other Hampton inn
Service Colin and Libby rock that tiki bar every night, great service, great times!
Location and staff were the best The bed, the exact bad you wouldn't want with a bad back