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Proximity to the beach, location is ok. Friendly staff, available to help. Rooms are ok, fair value for money.
The location of the hotel is ideal - in the middle of the city centre and a few steps away from the coast. For a four star hotel, you would expect airconditioning in the room. A toilet brush would also be appreciated.
In central position near beach and centre
Well positioned close to all the restaurants, promenade and casino. Hotel restaurant was good. No air conditioning. No tea and coffee making facility. Expensive for room with no sea view. Noisy at night.
de parking aan het hotel is een pluspunt, idem voor het parkeren van de fietsen. ook de mogelijkheid om je hond mee te brengen vind ik fijn.
Excellent location near the venue of an event I attended. Spacious rooms. Professional staff. Only 2 tv channels available
room with satisfactory space; quiet (back); very efficient cleaning personnel who additionnally were multilingual and very nice ! New linen every day without asking it.Reception personnel, though not proactively "kind", was very helpful once you ask for something ...which is better than being kind without efficiency breakfast price/quality relation ist overdone, one can have perfect breakfast for half the price nearby. Parking fees are the same as official parking, and might be somewhat lower for guests who stay there for a number of nights (degressive tariff). Parking entrance very narrow for middle size cars already.
Excellent hotel, right by the beach, near to the casino. Would definitely recommend it to anybody thinking of having a short break or stop over in Ostend.
All the staff were friendly, helpful and welcoming. The food was excellent with a wide choice of breakfast and evening meal buffet. The room was very comfortable and well maintained and the interconnecting doors for families was a real bonus. . The hotel is in a good location for local amenities and access to nearby secure local parking was really useful. We will definitely return here.
very comprehensive selection at breakfast.first class.
The location was ideal for the centre.Hotel had secure car park.Breakfast very good .A nice relaxing bar and lounge.Easy checking in /out .Staff very helpfull and friendly
The low price, also the room was quiet at night The part of the hotel we were in was very cramped - room, corridors, staircases and lift. Breakfast was extensive but the hot buffet was warm at best.
the room was cheap
Location, comfort of room. Room was quite small. Hotel parking expensive, street parking limited.
great breakfast, friendly staff, good bed & pillows bathroom a bit aged
I liked that the hotel was very central with plenty of parking
we just liked the room...and the area. Breakfast was good. First we received a room which was not ready (10pm!!!)...we had requested a big bed room and we received a twin bed room. the personel of the hotel was not very kind!!
I went on a short break with my wife and have stayed at this hotel before. We found the staff very friendly and the public areas of the hotel are were kept clean although the furniture at the front is a little worn. We enjoy a drink at the bar after having eaten out at one of the many local restaurants and the staff behind the bar are sociable and enjoy a conversation. The breakfast was enjoyable and there was a reasonable choice. Nice freshly ground coffee which I enjoy. The situation of the hotel is very good, just a short walk from many restaurants and bars as well as the shopping centre. The only downside was our room no 223 was looking as if it could do with a good makeover.The tea tray was brken in several places around the edge and needed throwing out and the wallpaper was dirty and coming loose at the joins. Despite this the bed was very comfortable and the room was cleaned daily to a good stndard and the cleaning staff were very pleasant.
mit ophold på royal astrid var ganske udmærket. Jeg synes også prisen var okay. Jeg kunne godt tænke mig, at der havde været en minibar i værelset, eller mulighed for at få noget at drikke efter baren i velkomsthallen var lukket.
Meget fine faciliteter m. hensyn til badning og svømmehal. Måske skulle saunaen være alm. tilgængelig og åben om morgenen.
A quiet hotel with a very nice view on the north sea. Breakfast was excellent! It's a shame there's no Spa because this hotel has a perfect location for it. I called the reception from my room but they did not pick-up, not even a voice to tell you hold-on the line etc. The same number is the emergency number...strange!
large rooms, the rooms and hotel still have their beautiful original style but comfort is there. Beautiful view on the sea from the room and from the breakfast room. noise from room nextdoors.
The back door of the room opens onto a veranda / balcony directly adjacent to the beach, affording excellent beach views, sunsets, and the sound of the ocean lapping at the beach filling your room all night long if you leave the doors open. A bit on the pricey side given that it's a very nice but definitely aging hotel. That said, the location and see view rooms with balcony are worth the extra cost.
The Hotel is clean, comfortable and the staff are helpful, the hotel is located almost on the beach and in close proximity to beach front restaurants. There is a tram stop outside the hotel, although a relatively modest walk will take you into the town.
Very good location and beautiful viw of sea/beach Room decor was very dark and dull
The location of the hotel is great and the terrace on the the palace room was spectacular For a room marketed as a palace room, the amenities were under par. No slippers, no bathrobe, cheap towels and toiletries do not belong in a palace. the room itself was excellent however.
Location to the amenities of the city as well as our own leisure activities No tea or coffee facilities in the room. his would have put my comfort score upto good from fair.
sea view hotel staff
Location Needs refurbishing badly.
Excellent location. Beautiful view of beach, sea and Albert promenand. Room and bathroom are very big, with a beautiful seaview. It was also very calm in the room. There was very poor breakfast. No fish, no vegetable, a little fruits. And no tea and coffee facility in room. Rooms are out of fix.
You step out of the door, straight on to the beach. Impressive architecture, unpretentious, upmarket style and luxury. Staff were helpful. Nothing, strongly recommended.
Friendly helpful staff, good breakfast menu, bar open 24 hours We wanted to use the sauna and steam room, the information in the hotel room did not say that you needed to reserve it in advance in order for it to heat up, so we were unable to use it when we wanted to
the staff were friendly and helpful at all times I felt to be made at home during my stay here the facilities were clean and up to date my room was kept clean throughout my stay I was not happy that the sauna and steam bath were advertised as part of the hotel facilities not listed as chargeable.....eight euros per person per hour....not proper...not fair!
Good, flexible staff. Cooperative with changes in booking breakfast relative simple, however sufficient
Location to the Town, Cleanliness, Selection of Breakfast Items. Nothing to Comment.
Ik vond de locatie heel handig. Ik lag op kamer 3040 , tot mijn spijt vlak naast de nogal rumoerige lift. Wanneer dan 's nachts klanten binnenkwamen was dit goed merkbaar aan de dichtvallende deur beneden en de geluiden van de lift. Ik had deze korte werkonderbreking geplant om even kunnen uit te rusten, dit is helaas mislukt. Ik vind het ook niet meer van deze tijd om 4€ per uur te vragen voor 'n internet verbinding. Het ontbijt was niet slecht maar ook niet uitbundig. Ik heb bv 's morgens geen spek kunnen vinden, toch nog altijd een klassieker dacht ik. Ook van het onbedekte 'prepare' vlees werd ik niet vrolijk.
breakfast and the swimming pool No, but a couple of details would have made it even better
staff very friendly and helpful. Breakfast could have been more choice, ie cooked bacon,beans etc. cost of hotel parking
clean hotel top to bottom + very good staff no air conditioning charge for use of room safe
The location is nice. The second day no additional toilet paper was given . We ran out.
a clean and pleasant hotel with a good bar
No tea making facilities in room
I have stayed here several times and have each time been satisfed with the hotel. The breakfasts are good, rooms clean and of a decent size and you're within a stones throw of the city centre and the sea-side. Recomended! The only thing that I would suggest is that the sheets and blankets on the beds could be replaced with duvets as I find the former a little old fashioned, but otherwise no complaints.
This is our second stay at the hotel and overall excellent . The staff are very good , comfortable room and breakfast is also good.The location is ideal for shops,bars , eating places plus the beach is a 2 minute walk.We will return again.Oostende is one very friendly no hassle easy to get round town and suits all age groups Nothing
Nothing special.... I'haven't lucky on this one... I asked for a triple room and i received and payed for a double, the room was small, and the bad for the kid was just by our side. the photos on the web about the triple room do not correspond at the real...
Location in Ostende, close to beach and shops. Good bars and restuarants nearby. Parking
Excellant breakfast,large selection. Very friendly and helpfull staff. Bedroom - good storage, extremely clean,useful additions to spot less bathroom. Perfect position,close to the seafront and shops/restraurants. Attractive lounge/bar.
Excellent position close to beach and town centre.
Sea view from the balcony, central clean and cosy. Not the hotel's fault but noisy building works next door.
Very friendly and welcoming, ideal position in Ostend
Very impressed enjoyed our stay. Staff could not do enough for you and the hotel had many small touches that impressed very good value for money strange noises from plumbing
Gentleman on reception was helpful when the oxygen delivered for my brother did not work correctly he rang the people concerned and they arranged to visit the hotel that evening and sort out the problem We all three of us felt that this hotel was not worthy of its 4 stars, very small bar lounge, no apparent room service, only able to eat in the restaurant if meals ordered in the morning for the evening from a set menu with little or no choice, did not appear to do bar snacks, as no information was availbe in the hotel info leaflet in room
Very central to the town Noisy even on the 7th floor (at the front). Must book back room next time.
Good breakfast and breakfast room; friendly staff Our streetside room was rather noisy into early evening hours. At 6.30 Sunday morning some revelers were shouting and singing all along the street for not quite 30 minutes. Had to leave windows open for air.
Nice location, fair price-quality relation Bathroom, no parking closeby
Comfortable bed and pillows, flat screen TV, great shower, good breakfast No kettle and condiments in the room
The actual hotel room furnishings were OK , although Bathroom was poor and the air conditioning needed serviceing as it smelt of stagnent water when used. We were told by the manager that it had been used all summer and needed servicing!!!! The reception staff were very unhelpful, all corridors were dark and unlit to the point of being dangerous. Opposite the hotel, within 20 metres were building works, with builders dropping things into a metal skip at 7AM, next to your bedroom window. The window had to be open due to Air conditioning not working. Not sure how this hotel is rated 4 star, as its the worst 4 star I have ever stayed in.
Location Lack of WIFI anywhere in room
The Staff at your Hotel were really Friendly even though we have been to Ostend many times and in different hotel's we will certainly recommend the Acess Hotel and we will diffently use your hotel again as it was one of the friendlyest hotels we have stayed in Ostend .A big thank you to you all for making our few days there even more special
it was in an ideal location for shops and bars
The hotel is just in the middle of the street where the of the marina, in the middle of the harbour area. Great staff, nice breakfast, soft but VERY comfortable beds. Bathrooms are looking new and modern. The room had a window to the street but was relatively quiet, noise from the hotel was very low. Cleanliness and service were optimal.
Location. Close to shops, restaurants and port. Road noise. No tea/coffee making facility in room
I had a very good night of sleep and enjoyed a fantastic breakfast - enormous choice -
too noisy and no view on the port
we went my boyfriend and me foe a small honey moon and they gave as a felicitation card and a cava bottle as a present it was really nice
it was situated in the town and near the harbour. you had to wait for the hotel to open the outer door to reception if you was late out as they locked it. what a pain!!!
Rooms in the hotel were very clean. Parking your car can be a bit of an adventure. Staff were very friendly and welcoming. Easy access to all the facilities, central for shopping, seafront& harbour, it is ideally situated. Would not hesitate to use the hotel again.Never had the opportunity to see the roof garden weather was quite poor. Very good value for money.
Excellent breakfast, small but perfect for overnight stay.
It is a well run hotel. Apart from the fact that it was very difficult to get cold water out of the cold tap in our room (it was always tepid), the style of the shower made for some very difficult manouvers to stay within the shower curtain.
Great location next to the yacht basin and the pedestrian shopping street. Good choice of eating places adjacent
Breakfast was quite good Rooms were not clean, internet was not free, some of the lights didn't work, one whole morning without electricity, rooms where by far smaller than shown on the fotos for this price cathegory.
The staff were extremely friendly and helpful. The owners are on-site virtually every day and are very attentive. They offered great sightseeing recommendations and even lent me their personal copy of a Belgium road map when I needed one. The single room was fairly small as expected and the furnishings were basic but functional and comfortable. Great value for money and a good fairly central location - the beach, public transport and restaurants were all within a few blocks. I was able to use free street parking every night from 7 pm to 9 am next to the park approximately one block from the hotel. I would definitely stay there again.
coffee was weak!
THe whole experience was very nice. Breakfast good, staff helpful
Late breakfast. Late check-out on Sunday. Close to restaurants and shops. Bedroom quite small.
Friendly staff,comfortable facilities
relaxed atmosphere, nice friendy staff, good food, location. The double room was way too small, I saw four different double rooms and they were all too small but as I arrived late at night the big doble rooms had already gone.
Comfortable and accessible hotel with modern facilities
They managed to change me from a smoking room to a non-smoking room during the Carneval weekend, which was great. They put me on a waiting list and surprisingly enough got a late cancellation. They are open 24 hours so you don't need to bring along your keys. I asked for a quiet room, and it was indeed very quiet. The bathroom is a bit odd, but fully functional.
for the price it was excellent .clean fresh room clean bathroom clean bathroom powerfull shower ,very quiet .breakfast just what i want hot coffee juice rolls ham and chesse
regular stayer at this hotel. 2nd stay this year. Excellent service and the breakfast is better than ever!
Pretty much - everything was okay. Not spectacular, not bad - simply okay.
comfortable bed, (once thick plastic cover removed) parking, good breakfast included in the cost, comedy retro decor rotten floorboard, having to pay deposit for tv remote, smell of burning when tv switched on, problems in opening windows
This is the third time we have stayed in the hotel, and will be visiting again in the Summer. The staff are polite, friendly and speak excellent English.
frendly, proffesional aproach no
During our stay in the hotel, I liked best the swimming pool and the location. During our stay in the hotel I didn't like that the cleaning woman entered the room without knocking on the door, and the mattresses of the beds.
Very friendly and helpful staff. Nothing
I found the on-site parking very good, it is underground and you need card access - which made me feel safe about leaving the car there. A local driver crashed into my car outside the hotel, and the hotel staff were very helpful to translate and contact the police. Food was ok (not amazing, but good). Swiming pool is nice. Location is 2min to the sea or 5min to the centre shopping area. The rooms could do with some renovation (cracks in the pain in the corridor), then again we were in the smoking area, the non-smoking area of the hotel was good.
The hotel is clean, the staff are very friendly and would recomend them to family and friends, will be going back next year. The hotel is comfortable what ever part you stay in old or new. Nothing
Location (sea-view and close to the city center) Old furniture, some things were damaged/broken, noisy, thin walls, maid starts to clean rooms early in the morning, concierge seemed unorganized and tried to handle different people at the same time, breakfast was ok (nothing fresh, nothing healthy), road constructions in front of the hotel
Situated at the seaside The hotel
sea view tiny room
very helpfull staff. position of family room in relation to the sea view.
Helpful staff,clean & modern roomsrelaxed atmosphere Not much choice of food
room and view n/a
everthing was satisfactory.
Friendly helpful staff and sea views No bar
rooms with a splendid seeview
15 minutes from railway station, 5 minutes from shops road works outside at moment noisey daytime
Generally welcoming, excellent location, good quality food at breakfasts and other meals
Good breakfast - friendly staff
We enjoyed the friendly service. The Hotel and rooms were all as described. Thanks, Robert
good location,clean comfortable rooms,reception staff were on the ball and made sure all our needs wre catered for no noise at night and a reasonable breakfast buffet
It was very close to the train station, which was very comfortable for me, since I was coming by train. Nice view from the room. Excellent wifi connection from the room, there was even a pc in the lobby which was quite handy too. There was only one heating device in the room which was not enough for the room and the bathroom. The windows of the bathroom were not hermethic, therefore it was quite cold. It was snowing while I was there, and entering the bathroom was not pleasant being under heated.
all of it breakfast was not for me
Friendly staff, good restaurant, good location near station but quiet
Central position and excellent view from window
Very friendly and helpful staff and an excellent restaurant
All round 10 out of 10 for this hotel. Easy to find, across the road from railway/bus station. Friendly reception. Immaculate and spacious room with dockside views and good double glazing if you want to keep the noise out. Handy for the local shops and nightlife and an excellent breakfast. Freebie WiFi was perfect.
location not really ... maybe a missing restaurant, bar was closed
Nice, clean room. Comfy bed. Big bathroom. Friendly staff. OK breakfast. Parking nearby. Nice location. Simple, but worth the money.
This family ran hotel was very well run, the staff were friendly and helpful .Everything was spotlessly clean ,the food was perfect and the staff were always at hand replenishing everthing as it was been eaten
Very clean, friendly staff, excellent breakfast, good location
A good central hotel with excellent staff always willing to help
Very comfortable and spacious room and beautifully tiled bathroom, all spotlessly clean. Very helpful owners in constant attendance in reception and serving breakfast which was excellent. Good central location. We thoroughly enjoyed our two night stay and would highly recommend this hotel No onsite parking, but that cannot be expected in most city centre hotels. The owners directed us to a free parking area only 12-15 minutes walk away which was perfectly acceptable, but paying parking was available much closer if desired
the staff were very helpful breakfast
Car parking arranged well. Good central location.
the location of the hotel was very convenient just 2 minutes walk from the beach and restaurants. the room was very comfortable and the breakfast was excellent - lots of choice and of good quality. The staff were very helpful It was quite expensive and it would have been nice if the bar had been open. This was closed over the weekend.
Nice clean room, friendly staff and great breakfast. The en suite bathroom had a sliding door.....which did not close completely and seamlessly (a bit awkward).
Good location Rooms were tired and breakfast was average
Very good location in Ostend for the town, sea front, restaurants and casino, all within walking distance. Comfortable hotel, good breakfast choice and plenty of it. Reasonable single room price for our group. Parking in Ostend is always difficult, the car park for this hotel is not as close as we would like.
The room was extremely expensive for the facilities provided
good locatio near to town centre and near to beach. Underground parking close by. room clean spacious and comfortable. nice breafast included no hotel parking and municipal parking is a bit expensive
I was surprised that they could not give me my Miles and Mores Points being a Best Western Hotel
The staff was incredibly helpful and friendly. The rooms are comfortable and clean. This is my favourite hotel in Ostend and I stay there everytime I'm there.
convenience to shopping, the beach and restaurants. Situation was quiet and in a nice area. Excellent breakfast buffet and rooms were very clean Private garage was not customer friendly, parking places were too tight and lighting is poor
very close to meeting venue and near to the beach (you could hear the sea!) and town was disapponited by lack of TV channels
Central location, clean & resonable price
Very friendly staff, nice breakfast. Also convenient for the casino opposite. Parking can be a problem (especially due to road works - Nov 2010) but patience finds a spot eventually. Need to pay from 9am but can buy ticket the night before. There is also a pay underground car park nearby - but I've never used it.
Excellent location but there was no soap in the bathroom. I had to ask for a hairdryer and ironing board as they come as standard. Breakfast was simple but pleasant enough. The staff were pleasant. My room was stone cold. If the management knew I was coming they could have turned on the radiators. Little details make all the difference. After all it is November.
nice and central. it was clean and the family room was great.
The breakfast was quite pleasent but simple. Hotel matress was old and very uncomfortable to say the least, I hardly slept because of it. Not firm but very soft and springs pushing upwards. Lights overall in the Hotel were dim but the room is itself was fine. There were no shower but a small bath tub. Window opens & close but cannot lock it open to allow some fresh air to cirulate the room. Tv is old not big enough to view properly from the bed. Will not return there again.
Well situated for seafront,shopping and restaurants.Bedroom comfortable and good size as was the bathroom.
the location. in the middle of everything and esay to get to. i think it is time for the hotel to have flat screen tv in the room and try and get a few english cable channells.
A bit hard to find, but the location was excellent. Breakfast was terrific and the room comfortable and large.
location & friendliness of staff
The view over the Regatta Sorica was wonderful. It was rather like owning a Canaletto!
Good central location, handy for the 300 beer bar across the street, and all at affordable prices.
The rooms clean, staff friendly and helpful, breakfast satisfactory, the hotel located close to the promenade. The hotel is nice and quiet but surrounded by several pubs with life music etc. therefore the area is rather noisy till the small hours. The rooms on the 4th floor are not as good as those shown on web site. Anyway, for money paid and booked at short notice it was reasonable for one night stay..
Cosy little hotel with nice employees. My single room was small, no W-Lan in room.
Our sheets were clean but had stains on them, my pillow was the most uncomfortable pillow ever. Not enough plugs in room. Not enough TV stations. The noise outside kept us awake all night.
central location , friendly helpful staff no full shower in bathroom no tea coffee facitities
The location of the hotel is great and the breakfast we got was nice.
closeness to ostend
Thestaff were very obliging and hepful and the breakfast provide very good value for money
Good location, and very good family room. Double room at the back was small and had a terrible view.
Buffet style breakfast, excellent breakfast staff, nothing to difficult to do. Its our 2nd stay in 18 months and think its a friendly hotel easy to find, parking round the corner at the casino. Rooms clean.
the breakfast,and the bed was clean and comfortable. rooms very small,imposible to allocate an extra bed for a child.Tv remote control didn't work. Shower incredible small.
Reception Staff were excellent and very helpful with recommendations on places to visit and how to get around .Breakfast staff also very good .The location is excellent and would be hard to better in the city .
good location friendly staff good sauna stones throw from beach and tram v good japanese restuarant opposite A little pricey for a 3 star
The staff were very friendly and helpful, breakfast was also very good. The rooms were clean and tidy, with sonsistently hot water at a good pressure for showering. The batch was fairly small which made showering difficult without getting slightly tangled in the shower curtain.
the location, very close to the beach/shops/restaurants & The cleanliness of the hotel
Breakfast buffet was excellent Parking charges at the hotel were extremely expensive
Good location near the beaches; quiet. Rooms are a bit small for 2 persons, beds are separate, mattresses a bit too soft.
Good location The hotel smelled bad, the room was exremely small, with one window facing a bank of airconditioners on a wall opposite the window (no view). The room was dirty, with food from a previous guest still under the bed and lots of dust still stuck in corners. You only get one hotel room key. The walls are extremely thin and we were awoken several times fby other guests that opened their doors, and the doors to the hallway where we stayed. On top of that, it rained, so all in all we aren't happy at all about our stay.
We were upgraded to what seemed a more appropriate family room when we discovered our toilet didn't flush. I might not have given such a good review had we stayed in the significantly smaller room. The second room was nicely spacious and extremely well located. The day staff was very helpful and accommodating. The breakfast was included and had more and better variety than the breakfasts we paid extra for. I didn't like that we were put into a very small room at first with a broken toilet, or that because we didn't include a note requesting a child cot we weren't going to receive one. They redeemed themselves though by finding us a cot for the last night.
It is very central, close to the beach and shops. Hotel staff are very polite. Decent sized room. It could do with some renovation, fresh coat of paint, carpets etc.
Staff very friendly, helpful. Breakfast very good. Value for money. Bedlinen very clean. A shock to be told cash only accepted on check in. Bathrooms in need of updating.
the location is spot on for bars, shops and the market, the room was clean to reasonable standard. situated on a pedestrian street is awkward for unloading bags etc, unless you're really lucky there is no view as the Hotel is terraced, the floorboards in the room creak when somone walks through the hallway. the bar is unwelcoming.
Not happy that the fire alarm went off and was later to be found out that it was a false alarm.no one came around to inform the remaining people who were making there way out that it was a false alarm!
Cood location, good price:-), A little bit noisy, small room.
The price, location and facilities
The Hotel had a very good Breakfast with alot of choice for everyone: The Location for the Hotel was ideal for Shopping & Eating out. The Hotel is not far from the beach front & railway station. The Shower & Bath was rank. The hotel decor was poor and needed a paint up. Parking was terrible.
its place is strategic to visit the city of Oostende, the price is also very good according to the service