Proximity to LaGuardia airport with free shuttle. Neat and clean. Convenient buffet breakfast at reasonable price.
Location, clean, parking availability
The room is big and clean. Very confortay You can hear other peoples conversation. Unfortunately, we had to hear another couple in their intimacy whoch was very awful.
courtesy of staff proximity to airport shuttle
Nothing I cancelled my hotel more than 48 hours in advance. After I cancelled it, I saw that they had a no cancellation policy. Since they would not refund my money, I asked them to reinstate my room. They refused to reinstate it and so I had to book accommodations at a different hotel. So basically they took my money and refused to give me a room.
Mattresses need to be replaced. Very noisy after midnite. Security was called. I don't know if they ever came as noise stayed loud for a long time. Also noisy early in the morning.
There isn't anything that I didn't like. The shuttle service back and forth to the airport was quick and comfortable. The room was extremely neat and clean, and the bed was very comfortable. The food was great, all of the staff, and especially Jasmine who helped me put together a special event, went above and beyond attending to all my needs and the needs of the guests that met me for dinner. The Sunday brunch was a wonderful change, and everyone there was very attentive. There aren't enough stars in the rating for this! Absolutely nothing.
Shuttle service and breakfast. Other than that the rooms and facilities were pretty ordinary. There was no bottled water available in the room nor was it available in any of the vending machines parked at each floor. The hotel shop what presumably carried closed two hours before published time outside the shop. Finally I had to purchase expensive water from the hotel bar.
Our bar tender Front desk and management were rude and not helpful. Our room was not ready by our 630 pm arrival and we were told to wait. After no room by 7 pm an argument ensued with no kindness. After several requested to speak to management....no one came to speak with us to learn of our concerns. Aside from a very kind and competent bartender the stay was not pleasant.
Loved the free shuttle, all of the staff was extremely nice, rooms were clean and updated, love that we were able to have an early morning check in. N/a
I liked that checkin was quick and painless and the room was spacious and clean. The room was pitch black and turning on the hall switch was dim. Had to use my phone to find the lamp switch.
Clean and spacious Had a big issue getting the shuttle from the airport. They left us there for 1.5 hours eventually took a 4 minute Uber. Management was totally unresponsive to the problem.
I have friends in NYC to visit and can't afford to stay in Manhattan every time I go. We found this hotel through Kayak and after reading the reviews, got a room. The room was really clean, modern, and attractive and the windows must block noise because we could barely hear anything outside. Nice TV, great little convenience store downstairs, and it felt really safe inside. Just a nice place to stay. Price was very reasonable. Valet parking is $22 per night, but this is the city and any spot is a premium. Just pay for it and know that your car is safe and won't be towed! We took Ubers and cabs to where we needed to go once we settled in.
Udsigten fra værelset meget fin,men størrelsen på værelset mindede mest om en cigarkasse.
Daarlig oplevelse ifb med skift af vaerelse
Værelserne var små og meget fugtige. Udluftning var meget nødvendig. Rengøring kunne være bedre. Snavs fra tidligere bag seng. Beliggenhed helt i top
perfekt beliggendhed, men måske også dyrt !!!!
Der er ikke som beskrevet område med fri Internet - er dyrt at logge sig på. Der er heller ikke motionscykler som beskrevet.
Vi valgte hotellet udfra beliggenheden. Udsigten var fremragende og concierge loungen var et skønt sted at sidde og slappe af i løbet af dagen - hvis det var tid til det. Vi boede der i seks dage og morgenmad og snacks i concierge lounge var det samme hver eneste dag, det blev lidt trivielt i længden.
Det har været et super ophold, men jeg mener ikke pris og kvalitet hænger helt sammen. Jeg har været på andre hoteller i samme klasse, men billigere, eller samme prisklasse med højere kvalitet, andre steder i verden. Jeg kunne ikke tage min 16 årige dreng med i fitness centert og benytte deres maskiner, løbebånd. Det var et af formålene ved netop at vælge dette hotel.
Fantastisk beliggenhed midt på Time Square.Flot og pompøs skyskraber . Lækkert design rent og flot udsigt. vi havde bestilt et værelse med 2 dobbeltsenge . Vi var 3 personer men de 2 senge var kun 120 cm brede, og det er en lille seng til 2. Morgenmaden er dyr og ikke inklusive. Hotellet er mega og upersonligt. virker lidt som en banegård, hvor alle går ud og ind i stor strøm.
The customer service was excellent, the trainee lady at the desk when I arrived at the hotel on 21st Nov 2010 at 8pm welcomed me with a warm and professional manner very helpful towards all my needs. Especially being a foreigner to the country, Excellent service. The bathroom was too small and it was difficult to get in to the bath without shutting the door.
Accessible to transportation, food chains and other commodities A little bit far from the city center.
My stay in your homely hotel was most enjoyable. The staff were extremely helpful with heavy luggage. As I was booked on a 3 day bus tour, and then returning to the hotel on the completion, the staff were happy to store my excess luggage until my return.Much appreciated. Marilyn Tebbutt- Australia The only negative for me was the distance from the centre of town, as the theatres seemed a great distance.
Front office staff really helped out a lot. I had made the reserveration for the wrong day and they contacted the vendor to straighten out!! No room service after 10 pm and no real place to get even crackers!!
People at front desk were nice The customer service at the view lounge was terrible. The lady that served us did not believe that we enter staying at the hotel and Saud very loud that the room number that we gave her did not exist and I showed her my key. She was very rude we felt embarrased.
The View Restaurant was absolutely amazing. Room was lovely. Staff was knowledgable, friendly and helpful. Leaving!
The did not clean the room very well
View Restaurant staff was great! Nice suite with view of Broadway. Construction noise in the morning.
The is the one of the best locations in the theater district. Most of the major theaters are located within three blocks of the hotel. The same day ticket office is located yards away from the hotel so you can get up early to get your ticket and then return to your room. The hotel entrance is right off times square. The hotel is clean large and and the staff is very friendly and efficient. Many family oriented dining establishments are nearby as well as easy access to the subway and various tour operators. The hotel is large and is used as a convention facility. So if you do not like large crowds and being in the location that is busy and very active during the evening hours, this is not the place for you.
Very Nice Hotel with a lot of action Expensive
Location Response time of the staff and high cost to eat hotel restaurant...
Location No elite services on weekends - $ charge to print out boarding pass - failed to clean room - front desk staff was not guest oriented - platinum member - will look for other hotels.
We loved our view of the city, the lady at front desk upgraded our room at no charge, clean rooms, friendly staff, within walking distance of everything, will definitely stay here again Breakfast buffet way overpriced for the quality
Location was perfect . Check in and check out is very easy and staff was very friendly . We request for double bed and sofa we paid more to get room like that but sofa was too old to sleep on and they bring us roller bed but matteres was very uncomfortable that u can feel all the metal under the sheet.
Our stay was fine. The staff was friendly, the room was clean. As one would expect for $400/night. The ticket counter for local shows was very helpful/convenient. automated elevator system crammed too many people into each trip testing the fire alarm system each day that we stayed very uncomfortable sofa bed mattress (felt every spring)
Great location and some great views. They apperently give every person in the hotel access to the executive lounge. I'm used to a crowd at times but this was crazy. They need to either expand the lounge or enforce the entry policy.
A revelation being so close to Manhattan. Short on staff
Shower was not clean enough.
Clean rooms, great staff, convenient location to trains and to local attractions like the museum of the moving image, great service.
Value is great if you're able to get a deal on Kayak. Wouldn't pay $200 a night. Location convenient access to subway rooms spacious staff friendly and helpful. Beds firm. Bedding clean and fresh. Wifi good. Lots of places to work around the lobby overall for the Kayak discounted price - it's great Should have more staff not a fan of the Turkish/Latin breakfast buffet. Nice to be different but sometimes you just want some eggs and a piece of bacon. Coffeed on Northern Blvd has great breakfast sandwiches. Shower curtain too high floods the shower room floor (they are apparently fixing that) room could use a comfortable chair band a lamp as the LED reading lights were both broken.
The industrial chic decor was remarkable. We felt like we were exploring and discovering as we'd take closer looks at vintage registers, a wood+leather ping pong table, or various London phonebooths. And the staff, whether at the desk, from housekeeping, or from the restaurant/bar Mundo were all kind and communicative. Our room, while not spacious, was comfortably setup/decorat ed. The quirky lamps allowed for subtle lighting. And the shower was large/luxurious. We would definitely go back. Small details that we wished would be different: the sheets could be softer, the bathroom trashcan could be quieter/silent (it's the pedal-lid kind), and the fragrance (like cologne) in the lobby is entirely too powerful. We also wished there was something approximating room service: where our order at Mundo could be brought up to our room instead of us having to pick it up. That would've probably made us feel quite pampered. :)
The decor was the highlight of the stay. I was only in for a night but that didn't stop the service from giving their best. I was on the first floor right on the street and I mean right on the street. The noise wasn't an issue as much as the people on the sidewalk looking right in my room. The tv didn't work. I found this out after coming home late and felt it eccentric to call to have it fixed at 2 am especially when you're only there for 1 night. Lastly, there were ants in my room. They got into some of my things and I had to throw away some toiletries. Refund for only a partial amount of what I payed. They handled the situation at check out even though I called around 9am and was told they would send someone right away.
Clean. Nice front desk staff. Comfy beds
The hotel and staff were very nice. The hotel scenery was awesome and it always smelled good. Our room was clean. It was really close to the subway station and a short ride to the city. Its also close to a cool town called Astoria with bars and little restaurants and its also super close to La Guardia airport. The area around it is not the nicest and I wouldn't walk by myself but it wasn't too bad. There's an awesome lil coffee shop next door called All American II Coffee Shop & Deli that serve up a mean grilled cheese with bacon and $1 hot coffees. But for the hotels.com price of $122/night it was really worth it. Everything was good except for our bed. It was the squeakiest, loudest bed I have ever slept on. And yes, the walls are very thin so when my neighbors phone rang it sounded like my phone rang next to my bed. Not a great place to stay if you are newlyweds, light sleepers, or enjoy privacy.
The place was great with a funky decor. Clean with comfy beds. Bar and restaurant in hotel a bonus! Easy enough on weekends to find off street parking. Not sure if it was as easy during week Construction on our side of building starting at 6am!! Cannot sleep with that noise!
Got a good long term discount on the room. Nice coffee downstairs. Restaurant closed for renovations much of the time I was there, which was disappointing. Room bright and clean and comfortable. Right on top of the subway, though lots of repairs and delays when I was in town. Housekeeping could have been a little more meticulous. Sometimes things weren't replaced.
The staff was friendly and courteous, good live music at Mundo a restaurant they have downstairs. They have a communal kitchen on he 4th floor (convenient for some not for all) and a decent gym on the 2nd floor. They have good eco friendly toiletries The room was small and the air conditioner didn't work. It turned on but I didn't feel an change. The elevator is a little creaky and there's no mini fridge in the room.
the hotel is 7 min. walk from the subway, and about 40 min. from Manhattan. with a price of $150 per night it's not bad comparing to $300 for similar hotel in Midtown.for travelers who need a place to put their head at the end of the day, I would recommend it. it's not exactly the area you want to hang out by night. It seem not quite safe, but nothing to do except eating Pizza or Chinese food...
Nice place Noisy the first night. Better the second night.
Specious, clean and comfortable.
comfortable hotel and room- very outgoing manager of the restaurant attached. the comfortable was lumpy with large balls of filling and other areas with none.
free internet services bad design at the bathroom,i hit my nose at the soap holder.
The room was comfortable; the staff was polite. It was a short trip from/to the airport. Not the hotel, per se, but, the livery driver/s tried to take advantage of our being tourists. It would be nice if the hotel had an agreement with a particular car service so that guests could trust that the car fare charges were fair.
I feelt comfortable and safe berween flights very convenient between flights
The staff was super nice and sweet . The 200$ deposit that I dodmt know about . And i wasnt ableto stay due to me being 19
The staff was rude. The reservation was wrong. Not enough towels for the amount of people. Small rooms. Too expensive.
Great stay! Rooms were very quiet and comfortable beds. Excellent service. Great reasonable meal at the hotel restaurant and great service! Highly recommend
Staff was very friendly & helpful, Bed was very comfortable.
The staff is kind and helpful.
2 queen beds made this hotel perfect for our family of four. Located right on Times Square, the hotel held our bags after checkout while we went across the street to see a Broadway show.
Great place to stay. Very sheik and hip. Roof Top Bar is out of this world!!!
The renovation last year really upgraded this NYC classic. Now the interiors are just as lux as the classic facade. Great location in Times Square but quiet and tranquil retreat inside. Great service and really friendly staff. We enjoyed our girls weekend immensely. Avoid if you don't like fighting through crowds at Times Square.
The Knockerbocker was a very nice hotel with a great location. My only complaint was the day that we left, we stored our bags for a few hours. When we came back to pick them up, it took 20 minutes or so to get them. I had to catch a flight. The front desk was unapologetic about it. They just stood at the desk, while customers waited and were dissatisfied. They need to make sure they are staffed properly at a busy time, and if not, other staff should pitch in. It should be a group effort, because it makes the hotel better as a whole.
We came for the birth of my first grandchild.the hotel is very modern and sleek. Our room was large and well appointed with all of the modern technological conveniences. The mattress was very comfortable with high thread count linens. The bathroom was large and had more bath accessories than I have ever seen. I.e. Cuff links, tooth brush, paste, etc. I loved the large soaking tub. We never heard any outside noise even though this hotel is located in Times Square From the front desk to the doorman, the service was incredible. Leilani, one of the managers even gave us a gift for the new baby. I would highly recommend this hotel!
Impeccable service Immaculate rooms Excellent location between Times Square and Bryant Park Can't complain about anything.
Clean spacious rooms, good service, not great wi-fi
Once you get past the unprepossessing lobby, the hotel is really excellent. We were upgraded to a junior suite, which was large, comfortable and well-appointed. It was bitterly cold so we ate in the hotel, choosing the bar's little plate menu over the Vlentine's Day special menu; each choice was delicious. Large, contemporary bar and restaurant (maybe showing a little wear on the cushions) and excellent service. Location, right on the corner of Times Square, can't be beat if you want to be in the middle of it all. Not cheap, but we weren't on a penny pinching trip. Worth every penny. Special mention to the concierge for fulfilling a couple special requests. As noted, the lobby is decidedly underwhelming although the staff was friendly and helpful. Otherwise, no complaints!
Very comfortable and relaxing. People are kind. Breakfast very good. Parking fee.
The pool and spa area was old, but served its purpose. Great breakfast dining area, but the buffet area was so packed in the morning, I couldn't squeeze in just to grab a scone. Super loud. They put our family of 3 (with a 3 yr old) directly across the hall from some sort of male adult gathering. Doors closing/slamming all night. Someone knocked on our door in the middle of the night and woke me up. Way too much activity - the staff never should have put us on the same floor and in the same vicinity as the group on our end of the hall.
Staffs were cery gentle and kind.
We were given a smoke room although when we on line checked in the night before and specified the arriving time. Not again stay there. We were given a smoke room although when we on line checked in the night before and specified the arriving time. Not again stay there.
The bed was huge and everything appeared to be spotless. All the staff members were very professional. This isn't really the hotel's fault, but the shuttle was MIA. Make sure to call from the airport when looking for transport. This was a pretty bad time for the weather so it may not be a problem normally.
Quiet, they picked me up at rental car location, clean, nice stagf Nothing, liked it all
friendly, chill staff. nice amenities. great view from our room across the river and on the roof it's concrete, so doors closing are loud, but not bad.
The decor and cleanliness were lovely, and the location was great - quicker walk to subway and trip to Manhattan than I'd expected. Bed and sheets very comfortable, quality towels, and spacious room and bathroom. View was also terrific. The only reasons I'm not giving 5 stars are: not enough towels for a couple (despite asking for more). Breakfast/coffee service ridiculously slow and chaotic. (And really, should you charge a guest for a cup of regular coffee?) Bath products strange-very strong masculine scent to most; strong enough that I didn't feel I could use them. Shower charmingly minimal but not that practical-because it's open at one side, you end up getting water everywhere and it can get chilly for activities like leg shaving.
The Manhattan balcony view was amazing Room service was a little slow with things, but I'm sure it was extremely busy because of the high volume of people on the weekend
Service was terrible, our flight got delayed, we called to tel them know, when we got there they had charged us for the first night and they didnt have a room for us!!!! On top of the night manager on our last night was really rude... I will go to the St Regis next time...
everything is superb... from the location, the room , the food, the service no complain at all.
The hotel is amazing, it was renovated recently and worth the price to stay at this historic hotel at least one time in your life! Also, location is excellent.
Ambience and history. The Hotel's position is fantastic and the staff were a pleasure to engage. No.
location crazy crowded lobby!!!!
Everything was great about the Plaza! The hotel staff was so nice. They were always asking us how we were doing and if we needed anything. Our room was amazing! Very luxurious! The bed was like sleeping on a cloud. The mini bar was filled with all kinds of drinks and snacks. I think our favorite part was the bathroom. The walk in shower with the huge shower head was ginormous! The tub was rather large too! Everything was very very clean. It felt like it was brand new and we were the first people to stay in it! The hotel location was great also. Central Park and a subway station is right across the street so it was quite easy going to and from the Yankees games. We will definitely stay at the Plaza again!
The location. the phone at the room did not work properly
Courteous and professional staff. Very nice restoration of this NY landmark. There were no mirrors in the room. Only the one in the bathroom vanity.Maybe they are still finishing the decoration details.
The best concierges! Very bad breakfasts. A small choice, tastelessly, the high prices.
Luxurious hotel and rooms.
Location is great. Staff were all curteous and prompt. Room size was good and everything was clean and new. Breakfast at Palm Court was good. Will stay again. N/A
Ubicacion Todavia algunas partes en remodelacion
Nice upscale, modern and hip boutique hotel. Close to my work in midtown and 6 1/2 Ave. Friendly and consistent staff. Fantastic in room amenities. Comfy bed and nice big bathroom, robes and slippers.
Great location, just steps from Central Park, shopping, restaurants, etc. Nice decor. The $25 fee per guest. Really? What a rip off. BUT, it includes free wifi! And a bottle of water! Many hotels offer wifi and water for free to anyone that signs up for their loyalty/rewards program (which is free!) You do get a $10 credit, though, which can be used to purchase a $20 drink on the roof top. Stop gaming your customers.
Location, roof top Small room, needs renovation - room looks outdated, paper thin walls - can hear everything from next door, expensive for what you get
Very friendly, responsive staff. Great location. The superior king room we had was very small, like Paris hotel room small. The bed could have been firmer
Ideal location. Small but well appointed room. Had a great deal so excellent value; likely not great value for money at regular rates, but in that location, would be hard find better options.
Very good location close to Central park and Museums
I like the location, the bar and the staff my room was very small and outdated i had stayed there before and the rooms were much nicer. They ended up changing our room and then it was much better
everyone was so relaxed with their dogs etc It was lovely to see...
The afternoon tea. The complimentary champagne provided by guest services. The quality of the food. not being able to get a reservation for dinner at the Cafe Carlyle. Room service was slow in the mornings, great in the evenings.
i usually stay at the four season but this time i wanted an old fashioned new york experience,and it was perfect. the safe did not function in my suite
The safety and convenience of being right in downtown. Easy walking to anywhere. Not much at all.
Zachary at the front desk was wonderful! All of the staff were so pleasant. The fresh flowers in the lobby were just beautiful. The art in residence program showcased interesting pieces of art throughout the hotel. The rooms were lovely, comfortable bed, very clean - an all around 10 out of 10 stay! nothing negative.