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The industrial chic decor was remarkable. We felt like we were exploring and discovering as we'd take closer looks at vintage registers, a wood+leather ping pong table, or various London phonebooths. And the staff, whether at the desk, from housekeeping, or from the restaurant/bar Mundo were all kind and communicative. Our room, while not spacious, was comfortably setup/decorat ed. The quirky lamps allowed for subtle lighting. And the shower was large/luxurious. We would definitely go back. Small details that we wished would be different: the sheets could be softer, the bathroom trashcan could be quieter/silent (it's the pedal-lid kind), and the fragrance (like cologne) in the lobby is entirely too powerful. We also wished there was something approximating room service: where our order at Mundo could be brought up to our room instead of us having to pick it up. That would've probably made us feel quite pampered. :)
Clean rooms, great staff, convenient location to trains and to local attractions like the museum of the moving image, great service.
Got a good long term discount on the room. Nice coffee downstairs. Restaurant closed for renovations much of the time I was there, which was disappointing. Room bright and clean and comfortable. Right on top of the subway, though lots of repairs and delays when I was in town. Housekeeping could have been a little more meticulous. Sometimes things weren't replaced.
The staff was friendly and courteous, good live music at Mundo a restaurant they have downstairs. They have a communal kitchen on he 4th floor (convenient for some not for all) and a decent gym on the 2nd floor. They have good eco friendly toiletries The room was small and the air conditioner didn't work. It turned on but I didn't feel an change. The elevator is a little creaky and there's no mini fridge in the room.
Shower was not clean enough.
Location, room size, decor, bar (also expensive) Pretty much everything else. Unpractical design of room and bathroom (no single hook in bathroom), poorly designed heating system, mediocre cleaning ( no vacuum cleaner in 21 century, really?), inexperienced stuff, uncomfortable bars, tinny small pillows, no coffee machine or refregirator, tiny TV ...
The hotel and staff were very nice. The hotel scenery was awesome and it always smelled good. Our room was clean. It was really close to the subway station and a short ride to the city. Its also close to a cool town called Astoria with bars and little restaurants and its also super close to La Guardia airport. The area around it is not the nicest and I wouldn't walk by myself but it wasn't too bad. There's an awesome lil coffee shop next door called All American II Coffee Shop & Deli that serve up a mean grilled cheese with bacon and $1 hot coffees. But for the hotels.com price of $122/night it was really worth it. Everything was good except for our bed. It was the squeakiest, loudest bed I have ever slept on. And yes, the walls are very thin so when my neighbors phone rang it sounded like my phone rang next to my bed. Not a great place to stay if you are newlyweds, light sleepers, or enjoy privacy.
The place was great with a funky decor. Clean with comfy beds. Bar and restaurant in hotel a bonus! Easy enough on weekends to find off street parking. Not sure if it was as easy during week Construction on our side of building starting at 6am!! Cannot sleep with that noise!
Clean. Nice front desk staff. Comfy beds
A revelation being so close to Manhattan. Short on staff
Value is great if you're able to get a deal on Kayak. Wouldn't pay $200 a night. Location convenient access to subway rooms spacious staff friendly and helpful. Beds firm. Bedding clean and fresh. Wifi good. Lots of places to work around the lobby overall for the Kayak discounted price - it's great Should have more staff not a fan of the Turkish/Latin breakfast buffet. Nice to be different but sometimes you just want some eggs and a piece of bacon. Coffeed on Northern Blvd has great breakfast sandwiches. Shower curtain too high floods the shower room floor (they are apparently fixing that) room could use a comfortable chair band a lamp as the LED reading lights were both broken.
friendly, chill staff. nice amenities. great view from our room across the river and on the roof it's concrete, so doors closing are loud, but not bad.
The decor and cleanliness were lovely, and the location was great - quicker walk to subway and trip to Manhattan than I'd expected. Bed and sheets very comfortable, quality towels, and spacious room and bathroom. View was also terrific. The only reasons I'm not giving 5 stars are: not enough towels for a couple (despite asking for more). Breakfast/coffee service ridiculously slow and chaotic. (And really, should you charge a guest for a cup of regular coffee?) Bath products strange-very strong masculine scent to most; strong enough that I didn't feel I could use them. Shower charmingly minimal but not that practical-because it's open at one side, you end up getting water everywhere and it can get chilly for activities like leg shaving.
The Manhattan balcony view was amazing Room service was a little slow with things, but I'm sure it was extremely busy because of the high volume of people on the weekend
Great staff, great location, ever think worked, great shuttle service, great food No toilet paper holder was found in the bath room, But every thing else was great.
It was very close to the airport and the staff were very nice. Although the hotel looks like it may have been renovated not long ago, there were many things about the room that looked shabby. Peeling and bubbling paint on the bathroom ceiling, frayed and and ripped carpet and the one and only hook in the bathroom to hang anything on was pulled out of the wall and just barely hanging on. It would have pulled completely out had we put anything on it.
The price was right, and the shower was hot My family and I waited am hour for our room to get ready. We arrived @ 7:30pm. Why on earth would we need to wait an hour at that time? ? Bed was very uncomfortable and TV needed to be adjusted by an engineer to be used. We requested extras pillows, and they did not have any. This property is shady at best. It is in the ghetto,and I cannot believe it is a Crown Plaza! Fresh paint and new carpet cover up a very substandard operation.
Very close to JFK, shuttle convenient once you take the air train from JFK to Federal Circle. Need work on room service. The number of people, including employees, clustered by the front door smoking like chimneys and blocking door access because it was raining. A huge turnoff right at the outset. The bathroom shower tile floor was sketchy, broken and uneven, so dirty water collected by the door entry. Room service forgot my entree when they delivered it. For the prices they charge for the food, they should have comp'd it, but instead they called me to apologize. 3 separate times, and AFTER I had fallen asleep.
Udsigten fra værelset meget fin,men størrelsen på værelset mindede mest om en cigarkasse.
Værelserne var små og meget fugtige. Udluftning var meget nødvendig. Rengøring kunne være bedre. Snavs fra tidligere bag seng. Beliggenhed helt i top
Daarlig oplevelse ifb med skift af vaerelse
Nothing I cancelled my hotel more than 48 hours in advance. After I cancelled it, I saw that they had a no cancellation policy. Since they would not refund my money, I asked them to reinstate my room. They refused to reinstate it and so I had to book accommodations at a different hotel. So basically they took my money and refused to give me a room.
Loved the free shuttle, all of the staff was extremely nice, rooms were clean and updated, love that we were able to have an early morning check in. N/a
Clean and spacious Had a big issue getting the shuttle from the airport. They left us there for 1.5 hours eventually took a 4 minute Uber. Management was totally unresponsive to the problem.
I liked that checkin was quick and painless and the room was spacious and clean. The room was pitch black and turning on the hall switch was dim. Had to use my phone to find the lamp switch.
Shuttle service and breakfast. Other than that the rooms and facilities were pretty ordinary. There was no bottled water available in the room nor was it available in any of the vending machines parked at each floor. The hotel shop what presumably carried closed two hours before published time outside the shop. Finally I had to purchase expensive water from the hotel bar.
Our bar tender Front desk and management were rude and not helpful. Our room was not ready by our 630 pm arrival and we were told to wait. After no room by 7 pm an argument ensued with no kindness. After several requested to speak to management....no one came to speak with us to learn of our concerns. Aside from a very kind and competent bartender the stay was not pleasant.
Mattresses need to be replaced. Very noisy after midnite. Security was called. I don't know if they ever came as noise stayed loud for a long time. Also noisy early in the morning.
Very nice, newly renovated hotel. Everything feels very modern and their staff is very friendly and accommodating. Would definitely stay here again. The location of the hotel is both a positive and a negative. Very handy to the airport with a shuttle but inconvenient if you want to try to head towards midtown. The hotel does their best, however, to accommodate you in this respect.
There isn't anything that I didn't like. The shuttle service back and forth to the airport was quick and comfortable. The room was extremely neat and clean, and the bed was very comfortable. The food was great, all of the staff, and especially Jasmine who helped me put together a special event, went above and beyond attending to all my needs and the needs of the guests that met me for dinner. The Sunday brunch was a wonderful change, and everyone there was very attentive. There aren't enough stars in the rating for this! Absolutely nothing.
Proximity to LaGuardia airport with free shuttle. Neat and clean. Convenient buffet breakfast at reasonable price.
courtesy of staff proximity to airport shuttle
The room is big and clean. Very confortay You can hear other peoples conversation. Unfortunately, we had to hear another couple in their intimacy whoch was very awful.
perfekt beliggendhed, men måske også dyrt !!!!
Fantastisk beliggenhed midt på Time Square.Flot og pompøs skyskraber . Lækkert design rent og flot udsigt. vi havde bestilt et værelse med 2 dobbeltsenge . Vi var 3 personer men de 2 senge var kun 120 cm brede, og det er en lille seng til 2. Morgenmaden er dyr og ikke inklusive. Hotellet er mega og upersonligt. virker lidt som en banegård, hvor alle går ud og ind i stor strøm.
Det har været et super ophold, men jeg mener ikke pris og kvalitet hænger helt sammen. Jeg har været på andre hoteller i samme klasse, men billigere, eller samme prisklasse med højere kvalitet, andre steder i verden. Jeg kunne ikke tage min 16 årige dreng med i fitness centert og benytte deres maskiner, løbebånd. Det var et af formålene ved netop at vælge dette hotel.
Der er ikke som beskrevet område med fri Internet - er dyrt at logge sig på. Der er heller ikke motionscykler som beskrevet.
Vi valgte hotellet udfra beliggenheden. Udsigten var fremragende og concierge loungen var et skønt sted at sidde og slappe af i løbet af dagen - hvis det var tid til det. Vi boede der i seks dage og morgenmad og snacks i concierge lounge var det samme hver eneste dag, det blev lidt trivielt i længden.
beliggenhed kun 200 m fra Subway, med 3 stop til Rockefeller Center. Morgen bordet var totalt kikset, for lidt eller næsten ingen udvalg og alt for lidt plads til hotellets gæster, helt utrolig dårligt.
Hotellet ligger i et roligt kvarter uden støj fra subway eller trafik og tæt på subway station så det var nemt at komme til Mahattan (5.min). Gode lyse og meget rene værelser. Rigtig god seng.
Beliggenhed tæt på subway og Manhattan, venligt personale, gode værelser. Trafikstøj fra meget befærdet vej.
Rigeligt med friske bagels til morgenmad (kom tidligt, så er der fin plads i morgenmadsrum), venligt personale, roligt område, Manhattan-udsigt fra vores værelse, tæt på Manhattan (2 min. gang til subway) Ligger i lidt trist område
Værelset var pænt og rimeligt. Der var rent og sengene var gode. Værelset blev først gjort rent sidst på eftermiddagen henad kl. 17 - 18.
Great location and some great views. They apperently give every person in the hotel access to the executive lounge. I'm used to a crowd at times but this was crazy. They need to either expand the lounge or enforce the entry policy.
View Restaurant staff was great! Nice suite with view of Broadway. Construction noise in the morning.
Location No elite services on weekends - $ charge to print out boarding pass - failed to clean room - front desk staff was not guest oriented - platinum member - will look for other hotels.
We loved our view of the city, the lady at front desk upgraded our room at no charge, clean rooms, friendly staff, within walking distance of everything, will definitely stay here again Breakfast buffet way overpriced for the quality
Very Nice Hotel with a lot of action Expensive
The is the one of the best locations in the theater district. Most of the major theaters are located within three blocks of the hotel. The same day ticket office is located yards away from the hotel so you can get up early to get your ticket and then return to your room. The hotel entrance is right off times square. The hotel is clean large and and the staff is very friendly and efficient. Many family oriented dining establishments are nearby as well as easy access to the subway and various tour operators. The hotel is large and is used as a convention facility. So if you do not like large crowds and being in the location that is busy and very active during the evening hours, this is not the place for you.
Location was perfect . Check in and check out is very easy and staff was very friendly . We request for double bed and sofa we paid more to get room like that but sofa was too old to sleep on and they bring us roller bed but matteres was very uncomfortable that u can feel all the metal under the sheet.
The did not clean the room very well
Our stay was fine. The staff was friendly, the room was clean. As one would expect for $400/night. The ticket counter for local shows was very helpful/convenient. automated elevator system crammed too many people into each trip testing the fire alarm system each day that we stayed very uncomfortable sofa bed mattress (felt every spring)
The View Restaurant was absolutely amazing. Room was lovely. Staff was knowledgable, friendly and helpful. Leaving!
Location Response time of the staff and high cost to eat hotel restaurant...
People at front desk were nice The customer service at the view lounge was terrible. The lady that served us did not believe that we enter staying at the hotel and Saud very loud that the room number that we gave her did not exist and I showed her my key. She was very rude we felt embarrased.
Worth it!!! The reception is quick with their work too
We enjoyed our stay here and found the staff especially helpful. We arrived with only an hour to get to an appointment in Hempstead, and the personnel at the front desk located a towncar, provided the estimated cost, and got us to our destination with time to spare. The room at the hotel was spacious and comfortable, and the shuttle driver was friendly and helped us with our bags. Because I was on crutches, I very much appreciated the extra care and assistance!
Very convenient for early trip to the airport. Room freshener was a bit strong and a group of young basketball players were extremely loud after midnight requiring security to intervene - but security took care of it quickly.
It was great value for the money and only 10 min. walk to nearest subway station. The room was nice and big with a view of the East River.
Gratis shuttle til subway hver time. Hotellet er mest velegnet til gæster i bil - dette bør stå i beskrivelsen.
At de tilbød kørsel til den nærmeste subway station Morgenmaden, som vi selv købte, syntes vi var ringe.
Både værelse og badeværelse var stort, rent og lækkert indrettet. God shuttel service til subway. Ud over værelset var resten ad hotellet ikke høj standard. Service fra personalet var ikke i top.
Meget støj sent om aftenen fra restauranten på tagterrassen - der bliver holdt mange fester. Jeg finder ikke at værelsernes udseende, mgl. på ordentlig mulighed for morgenmad samt den megen støj svarer til mine forventninger om et 4-stjernet hotel.
the view at night was amazing love it. the front desk was very helpful and very attentive I enjoy my stay and we are planning to come back. thank you very much for the accommodation.
I liked the view of Manhattan from my bedroom, the location, and free shuttle into the city. While the hotel clearly caters to tourists, there is room for a business traveller who is somewhat flexible with her or his time. The hallways outside of the rooms can be fairly noisy and loud.
The view is about the best thing the hotel offered. View from room was great, roof top view great, roof top open all night for smokers, howevee it was closed cuz of the weather, bed good, pillows good, For 280 a night it beats the prices in Manhattan. Shuttle was always overbooked, even when booked in advance they would need to make 2 trips because not all would fit, cleaning never replaced all towels after following leave dirty towels on floor, cleaning didnt replace tissue box after it was empty, the AC did not work, lucky hurricane joaquin was in the area so it dropped temps to the 50's, we had AC set at 65 it was blowing hot air so we had the windows open, food for the price was horrible, we ate at the restaurant 1 night, dinner for 2 with 2 drinks was 140, better off earing cheaper food by the 21st and lexington subway station in long island or venturing out to manhattan where food may well be pricier but will be better.
Ended up leaving the hotel at 2:30 am the first night since we were unable to sleep due to extremely loud music from a roof party which ended at 4:00 am. We'll never return and we'll never recommend it. First time in my life that I had to leave a hotel.
rien a dire très bon séjour dans cet hôtel quartier calme, vue magnifique de la chambre, personnel très agréable, un très bon service de navette avec des chauffeurs très gentils service café libre service le matin que des points positif.
Obviously prettymuch the only reason to come here are the views of Manhattan, which are pretty spectacular, especially at night. I've heard the roof deck is pretty awesome when it's open. I don't know if it's possible for the staff to have cared less. Moody and weird and check in, didn't let us know about the included breakfast (had to go back down and ask and they never gave us th voucher we apparently needed). Like a bunch of teenage boys running the place. FYI this building basically doesn't have a back...like no real walls, so if that freaks you out... It also makes it incredibly cold and the thermostat in the room is just some kind of placebo effect trick as it does nothing. Everything, especially the bathroom, was a bit dingy. One of the worst values at a hotel for the money I paid.
Great breakfast buffet for great cost. Exceptional bed and pillows . Outstanding view rooftop (when you can get past the loud obnoxious party at night) No pool, party on rooftop goes on too late (4 am) so others can't enjoy the view.
Rooftop, transfer to manhattan
The decor of the rooms was quite interesting. The bathroom shower did not really have a door and the door to the bathroom is a massive glass slab that moves backwards and forwards, very modern in design. Water was nice and hot, a/c worked wonderfully and I loved that they had a free shuttle to take you to Manhattan every hour! The complimentary breakfast each morning didn't have a large selection but it was still nice, brunch on the rooftop is a must! Great view of the city skyline as well. On our last night stay, house keeping never came although we requested housekeeping. Small mini fridge, you won't really be able to put anything in it, not only is it filled with mini bar items, it's about two inches deep before you hit the back of it so don't count on storing leftovers!
We chose this hotel for the view, but actually the hotel offers many others advantages, shuttle bus super efficient, bikes, good breakfast, amazing rooftop with bar/club. In the room you can find everything you could Need. We couldn't control the heater, whichapparently didn't work, I was cold the whole night.
Location, rooms are comfy , free internet My mother's shoes were stolen, Along with my nephew's (2 and 1/2 yo) pillow and toys. The shoes were inside a suitcase the entire time which makes the case even worse. We complained at the front desk, but the staff were unapologetic and did nothing to solve the issue.
Nice interior All staff Ive come across felt like security. They dont respond to greetings. When they selectively ask to see your room keycard to enter the hotel and you see the people in front of you stroll right in while you get "carded" almost everytime...Im a well groomed mid 20's asian business man on vacation what more do you want? And in the heart of korea-town no less! I avoided the staff for the rest of my stay due to their less than friendly disposition and most times they seemed too busy to talk to you because they are allll on their phones textingg! Mainly speaking of night staff. For such a historic Landmark of a Hotel the staff certainly takes away from its authenticity,beauty and glamour. As far as the rooms go everthing seemed fairly clean and nice. Only issue was the brown water I had to shower in and the air condition wasnt working the first day but their engineering staff promptly fixed the A/C unit.
The room was spacious for NYC standards and very clean and well kept. The furnishings were modern and kept up to date. The staff was friendly and accommodating. We enjoyed our stay. It would have been nice to have a refrigerator in the room to keep our water, wine and cheese cold.
Clean rooms, Small rooms
Friendly and accommodating staff! Loved that everyone was there willing to help. Also liked the security of staff checking to make sure that all guests coming into the hotel were in fact supposed to be there. Didn't like that there wasn't a fridge and/or microwave in the room given the price. Room was very nice but for the price I would've expected at least a fridge.
I gues for us-measures this Hotel has to be considered old The Service is excellent and it is Central
Nothing I liked. Worst costumer service!! Front desk guests service were so rude. My room was already paid and booked for but still had to wait two hours just to get my room!
Close enough to walk many places. Staff was extremely friendly. Horrible view from window.
Nice hotel Check in process was BAD Booked via Kayak and they did not have my reservation I had a confirmation # Took almost an hour to resolve
We appreciated the entire stay. It was quiet, friendly staff, clean, accomodating, close to subway. Good food . We had to leave. We have recommended it to others and will be back.
Items of our luggage were stolen
My stay in your homely hotel was most enjoyable. The staff were extremely helpful with heavy luggage. As I was booked on a 3 day bus tour, and then returning to the hotel on the completion, the staff were happy to store my excess luggage until my return.Much appreciated. Marilyn Tebbutt- Australia The only negative for me was the distance from the centre of town, as the theatres seemed a great distance.
The customer service was excellent, the trainee lady at the desk when I arrived at the hotel on 21st Nov 2010 at 8pm welcomed me with a warm and professional manner very helpful towards all my needs. Especially being a foreigner to the country, Excellent service. The bathroom was too small and it was difficult to get in to the bath without shutting the door.
Accessible to transportation, food chains and other commodities A little bit far from the city center.
Front office staff really helped out a lot. I had made the reserveration for the wrong day and they contacted the vendor to straighten out!! No room service after 10 pm and no real place to get even crackers!!
Quiet, they picked me up at rental car location, clean, nice stagf Nothing, liked it all
The bed was huge and everything appeared to be spotless. All the staff members were very professional. This isn't really the hotel's fault, but the shuttle was MIA. Make sure to call from the airport when looking for transport. This was a pretty bad time for the weather so it may not be a problem normally.
Staffs were cery gentle and kind.
The pool and spa area was old, but served its purpose. Great breakfast dining area, but the buffet area was so packed in the morning, I couldn't squeeze in just to grab a scone. Super loud. They put our family of 3 (with a 3 yr old) directly across the hall from some sort of male adult gathering. Doors closing/slamming all night. Someone knocked on our door in the middle of the night and woke me up. Way too much activity - the staff never should have put us on the same floor and in the same vicinity as the group on our end of the hall.
We were given a smoke room although when we on line checked in the night before and specified the arriving time. Not again stay there. We were given a smoke room although when we on line checked in the night before and specified the arriving time. Not again stay there.
Very comfortable and relaxing. People are kind. Breakfast very good. Parking fee.
Clean spacious rooms, good service, not great wi-fi
Impeccable service Immaculate rooms Excellent location between Times Square and Bryant Park Can't complain about anything.
Great place to stay. Very sheik and hip. Roof Top Bar is out of this world!!!
2 queen beds made this hotel perfect for our family of four. Located right on Times Square, the hotel held our bags after checkout while we went across the street to see a Broadway show.
The renovation last year really upgraded this NYC classic. Now the interiors are just as lux as the classic facade. Great location in Times Square but quiet and tranquil retreat inside. Great service and really friendly staff. We enjoyed our girls weekend immensely. Avoid if you don't like fighting through crowds at Times Square.
We came for the birth of my first grandchild.the hotel is very modern and sleek. Our room was large and well appointed with all of the modern technological conveniences. The mattress was very comfortable with high thread count linens. The bathroom was large and had more bath accessories than I have ever seen. I.e. Cuff links, tooth brush, paste, etc. I loved the large soaking tub. We never heard any outside noise even though this hotel is located in Times Square From the front desk to the doorman, the service was incredible. Leilani, one of the managers even gave us a gift for the new baby. I would highly recommend this hotel!
The Knockerbocker was a very nice hotel with a great location. My only complaint was the day that we left, we stored our bags for a few hours. When we came back to pick them up, it took 20 minutes or so to get them. I had to catch a flight. The front desk was unapologetic about it. They just stood at the desk, while customers waited and were dissatisfied. They need to make sure they are staffed properly at a busy time, and if not, other staff should pitch in. It should be a group effort, because it makes the hotel better as a whole.
Once you get past the unprepossessing lobby, the hotel is really excellent. We were upgraded to a junior suite, which was large, comfortable and well-appointed. It was bitterly cold so we ate in the hotel, choosing the bar's little plate menu over the Vlentine's Day special menu; each choice was delicious. Large, contemporary bar and restaurant (maybe showing a little wear on the cushions) and excellent service. Location, right on the corner of Times Square, can't be beat if you want to be in the middle of it all. Not cheap, but we weren't on a penny pinching trip. Worth every penny. Special mention to the concierge for fulfilling a couple special requests. As noted, the lobby is decidedly underwhelming although the staff was friendly and helpful. Otherwise, no complaints!
From the moment you walk in you are greeted with friendly staff, fresh scent, and beautiful decor. The complimentary breakfast each morning was delicious. A variety of food accommodated every type of eater. From the house keeping staff to the front desk personnel, to the location and service it was an overall amazing experience! Mena made the stay even more pleasant with his hospitality and care for the each guest; his attention to detail and attentiveness makes my hotel decision for my next visit to NY an easy one.
Closed to everything
Service was excellent and the hotel very clean and well kept. Nothing
Good breakfast Clean Near subway
The facility was nice and what I expected for the brand. Ned was comfortable. By design, easy hotel to stay at. Updated as well. The staff was not prepared for me and did not entertain my suggested room that I put in for via email. When I asked them why it was not available or why the process didn't work they had not answers for me. They also seemed confused when I was sent a sms confirmation of my room preference and checkin time. Basically, he didn't know that existed for the customers. As a Rewards member, I knew more than him, unfortunately. In that respect I can not recommend this place to the frequent traveler.
Customers service was great I didn't like the view
I liked the staff,Tiffany especially who was very kind and helpfull. I liked the shower which was very big and the cleaness. I did not like the noise from the rooms on my floor. People were having parties and it was hard to fall asleep. Also the elevator is very long to wait for. The neigbourhood is not really safe to hang out alone at night.