Hoteller i Phoenix

Fordele: The resort was amazing. The staff was very friendly and helpful. The kids loved the pool area, especially the lazy river and slide. Nice 36-hole golf course on the property.

Fordele: The backyard was nice, though the pool wasn't usable

Ulemper: Carpets were very dirty. We found nail clippings on our dresser. We were led to believe we would have a private bath, which wasn't the case. The shared bath was carpeted, including by the toilet. The shower curtain was dirty.

Fordele: Clean, comfortable, friendly. Family was personable. Lovely pool. Nice room and amenities.

Ulemper: Chemicals were used everywhere, especially air fresheners, which can cause breathing problems for some people. Location was difficult to find for us and the other guests. Communication could have been better, maybe because the son checked us in.

Fordele: It felt very much like home and bedroom felt very luxury experience. The owners were very polite tried make me feel very comfortable.

Ulemper: Only thing was downstairs they were always there because they owned the place that's understandable.

Fordele: The price was excellent, ands the people running it were friendly and accommodating.

Ulemper: when I hear "B&B," I think "quaint old home staffed by professionals." This was obviously a person's home, and we were crashing in one of their extra rooms. The neighborhood is a half- hour from downtown Phoenix, Scottsdale, and the airport, making cab rides expensive.

Ulemper: The beds were torture. Not only were they hard, the springs were poking through. Also, we paid for queen beds and got doubles. The breakfast was a joke: it was in a tiny cramped little room and was gone every morning we went down. Worst of all, we were constantly bombarded by the extremely loud noise of elevator machinery. Seriously, it was impossible to relax there.

Fordele: Had tickets to diamondbacks game. Close place stay.

Ulemper: Breakfast was okay. Didn't care for turkey sausage.

Fordele: staff friendly location

Ulemper: shuttle service started at 7AM. - doesn't help for earlier flights bathroom had lots of wear and tear; especially tub/shower requested extra supplies via Kayak but didn't receive them upon check in.

Fordele: Beliggenhed, beliggenhed, beliggenhed Gratis parkering Komplet Gratis morgenmad Venligt personale

Ulemper: N/A

Fordele: Breakfast is fantastic, pool and excercise great, staff extremely helpful, great value, large rooms, great beds, shuttle sevice.

Ulemper: Staff was super nice, polite and prompt to help.

Fordele: My husband was in the hospital and your location was convenient.

Ulemper: The power going out in the morning and not being able to get ready for the day before time to take off.

Fordele: Awesome breakfast.

Ulemper: My seminar was held in phoenix convention center. It is a little difficul to hangout with friends who stay in that area.

Fordele: Room was exceptionally clean!

Ulemper: First floor room.

Fordele: The room was humongous as well as the bathroom. The washer and dryer were cheap but I think they should have aa dispenser in the laundry room so you can buy detergent/fabric softenerdryer sheets. The front desk was very helpful and nice. My stay was very enjoyable.

Ulemper: Whatever products they use to clean the room left it smelling aa little...bitter, almost like vvinegar but I sprayed some perfume to mask it and it was fine.

Fordele: The staff was very helpful. We had ended up without a car and they were patient and informative about the shuttle service that they operate downtown for free and to the airport for $10. It was a wonderful experience.

Ulemper: No complaints from me.

Fordele: Staff were friendly,breakfast was great,will do it again. Great mini vacation!

Fordele: All of the staff were very cordial and helpful. I would recommend a stay here even for family.

Fordele: Pris

Ulemper: Deres burde være bliver et socialt møde om aftenen

Fordele: Personalet er meget venligt. Praktisk bustransport. Morgenmad inkluderet. Rent værelse og lobby.

Ulemper: Sengen var ikke særlig behagelig. Vores udsigt ud af vinduerne var en fastfood drive through. Værelsets køleskab var lidt støjende.

Fordele: The location was great. Staff were very friendly.

Ulemper: Garden room had a single window unit type AC that did not sufficiently cool the room. Hotel is currently under construction, which makes it very hard to get around. I found bits of cracker on the floor around my bed upon check in, but was too tired to deal with it at the time. The matress in my room felt old and sagged on one side. The pool bar closed at 5. The famous Catalina pool has many broken tiles. I was promised an emailed receipt at checkout, and have yet to receive it. I've made two calls to their accounting department and they have not returned my call.

Fordele: Fabulous architecture and gardens; friendly and helpful staff, great breakfasts. Everything!

Ulemper: nothing.

Fordele: We celebrated our anniversary and were upgraded to a beautiful suite, and the front desk staff sent a beverage, chocolates and fruit to our room when they learned. Loved the room, the grounds are amazing and enjoyed the amazing amenities. We're planning to return every year.

Fordele: Truly beautiful hotel. Beautiful grounds. Upgraded us to a private cottage room free of charge. Would love to stay here again soon.

Fordele: Many luxury features. Service very good and happy hour nice.

Ulemper: Hot tub not warm, bed sagged in middle, no robes, landscapers started gas power hedge trimmers at 8:35am for 45 minutes in courtyard next to room.

Fordele: Nice pool and gym. Great drinks at the hotel bar. Beautiful hotel.

Ulemper: They seemed to be incredibly short staffed in terms of housekeeping. On our first night, our room wasn't ready for check-in at 6:30pm -- 2.5 hours after the hotel's check-in time of 4pm. It seemed like it would work out in our favor because we got a room upgrade since our assigned room wasn't ready. But then on our second day our room wasn't cleaned until 4:30pm and on our third day, they didn't clean the room at all -- and we were out of the room from 10am until 9pm! When we called the front desk, they offered to send someone to clean the room, but it took 40 minutes for someone to show up.

Fordele: My room was nicely renovated but bathroom much to small. The shower when in use would soak the bathroom floor. The property is getting tired looking, time for a face lift. I returned after 10 years and was disappointed to find gym still to small, spa uninspiring, exercise studio and bike/tennis area a throw back to 1980. I would return to the front portico each morning from a long run and was never greeted by bell staff or offered bottled water as i stood there recovering from the run and sweating from the desert heat. I have become so accustomed to being greeted by staff with bottled water and towel upon returning from jogging at all great hotels that i really resented having to ask for it. The main lobby is beautiful and I enjoyed evening cocktails on the patio adjacent to the lobby. The bar staff was lovely. Lunch and breakfast in Frank and Albert's was painful to endure. Breakfast was so delayed with mistakes to the order and lunch was mediocre. The cafe also disappointed. One meal at each was one too many. Best meals were all off property. My daughter and I walked thru the shops and found once again we were back in the 80's. We love to shop so it was hard to believe there was almost next to nothing to buy. Housekeeping was a bit lacking of management, it seemed. Dirty dessert dishes lingered in my room for two days. The Scottsdale - Phoenix area has so many fabulous resorts, it's to bad The Biltmore doesn't seem to be one of them anymore.

Fordele: Property is fantastic. Amazing history of the Biltmore, as seen in all the photos throughout.

Ulemper: Room needed updated

Fordele: Mountain biking and guide (Chip) were excellent. Wright's was outstanding dining all around. Food, service, presentation, ambiance, price. If the entire resort were run like Wrights, this would be a five star resort. Spa services, attendants were great. Megan O. at the front desk was very friendly and helpful. The lobby is beautiful. A Maintanence engineering employee whose name I did not get. The bicycle room service provided a bit of whimsy and were a delight to watch them ride through the resort. The swim up bar is a nice touch, but perhaps should not be immediately next to the kids water slide.

Ulemper: Was billed as a five star resort when I booked it. Don't get me wrong, this is a nice place with a lot of history. However, a five star resort implies attention to little details that separate you from other resorts. Those little details were missing. While I understand the main entrance is under renovation, the concrete blocks holding down the umbrellas for the valets looked cheap and haphazard. Not a good first impression. Upon arrival, no one offered to help with my bags, merely pointing me to the direction of the temporary main entrance. At that entrance, there is a small lip in the doorway, making it difficult to maneuver a roller bag. While the front desk did ask if I needed assistance with my bags, no bellhops were around if I did, and given the room location, they should have been more readily available, as my room in the garden wing is on the second floor accessible only by stairs. Upon check-in, I searched for ice (which with a bellhop could have been a non-issue at least for the first day). I could not locate the ice machine, or anything in the in-room literature to direct me. I found a housekeeper and asked her. She did not seem to know either. A maintenance engineering department employee coming out of a guest room overhead the conversation and immediately led me to the nearest ice machine himself. Unfortunately it was broken. Not only that, there was a bus cart full of dirty dishes stowed in front of it. Again, this is the kind of little detail a five-star resort takes care of. The ice machine in the adjacent paradise wing seemed more designed for "back of the house" rather than for a guest to be accessing it. Service at Frank and Albert's was very nonchalant. It did not seem as is they cared if we stayed to eat or not, or enjoyed our meal. Everything seemed to be under construction at once, causing noise throughout the day, from early in the morning until afternoon. When I asked about this, several, employees' response was "well, it's the slow season...." as if I should have lower expectations because it's August. Again, a little detail a five-star resort should nail. Guests should not notice a difference in staff attention regardless of "season." A few other "little details": In the lobby bar, the cords for the TVs and speakers were haphazardly hanging, not neatly along the wall. There was visible water damage on one of the corner speakers. A large cobweb was hanging in the corner and blowing with the AC. There were several areas where grout or paint had dripped onto the pressed concrete blocks from recent renovations but were left there, not removed. The pool desk was open and appeared to be staffed, but was unmanned for five minutes, leading me to walk behind the desk to help myself to clean towels as no one was around. Ultimately, we cut our stay a day short and moved to a different area five star resort, where we did not experience any negative issues.

Fordele: Masser af steder at sidde og snakke. Gode faciliteter. Nyrenoverede værelser er meget rart. Personalet er fantastisk!

Ulemper: Rygning i den almindelige siddepladser udenfor

Fordele: Alt! Meget unik.

Fordele: Clean and modern.

Ulemper: Shower a little rough.

Fordele: Front desk Aeriel

Ulemper: Color choice and interior design

Fordele: I liked best 2 beds were made available. Price was decent.

Ulemper: However the bath was moldi, toilet was rocking mini fridge did not work well and out of a 10 day stay I had to request cleaning service at least 3 times. Parking was an issue.

Fordele: This is a beautiful property! Well maintained inside and out! The staff is great- happy with their jobs, friendly, outgoing and attentive to all visitors, even in the bar and bistro! 5 big stars and two giant thumbs up!

Ulemper: Truly nothing to say here, both of my stays at this location were very nice!

Fordele: I am very pleased with my stay.the customer service was beyond wonderful I would recommend this place for sure The check in was fast and easy .I was given a choice in room location & type. bed was the most comfy ever. clean .Maids gave me privacy. thanku!

Ulemper: No i am completely satisfied

Ulemper: Having lost my wallet, the attendant on that night was not helpful and had a negative attitude. Sad that he left me standing there after telling me I could not check in. I found help elsewhere.

Fordele: The location is great and the beds are the best!

Ulemper: No covered parking

Fordele: Comfy room and nice staff.

Ulemper: The pool area, it was a bit dirty (leaves in water). But nothing too awful.

Fordele: Clean and quiet

Ulemper: No free breakfast

Fordele: All the staff provided great customer service. When my husband and I thought we misplaced our keys, they were very helpful in getting us a new set. The room it's self was extremely nice! It was perfect for our needs: One bed, but still very spacious.

Ulemper: The only mild inconvenience was that other holiday inn we're located next to breakfast locations, but ours was not. It would not stop us from returning, but it's a factor to consider if that matters to you.

Fordele: This hotel is outstanding. Food is affordable and excellent, staff are polite and hard-working, and the rooms are beautiful.

Ulemper: No

Fordele: The staff was very friendly!! The man who drove the shuttle bus was good with children. Nice patio area to sit outside and have your coffee.

Ulemper: 50 dollar hold on debit/visa