Phoenix Hoteller

Bar closed at midnight

The water park is so fun ! There are so many fun things to do there the water slides are awesome! The beds are super comfy too!! There's a resort fee that should just be included in the price but it's for a good reason and the room service is a bit high .

Enjoyed the peaceful atmosphere... we celebrated our first year anniversary here and the staff was very courteous that we had an upgrade on our room and a bottle of wine given to us for free at your arrival! Excellent location! Restaurant had good quality food just a little overpriced.

Comfortable suites with good beds; lush vegetation; wonderful little swimming pool right across from our suite; restaurant patio dining; a great water park for kids; good gift shop. Furniture somewhat dated; very small bathroom; stained carpet in living room (except for that, the suite was very clean).

This isn't a very romantic resort. Too many places for families and not enough places for romance DO NOT LIKE THE EXTRA CHARGE AT THE DESK OF $49 FOR WHATEVER. I WAS CHARGED AN ADDITIONAL $110 WHICH $55 IS REIMBRUSED AFTER SO MUCH TIME. CHARGE WHAT YOU WILL AND LEAVE IT AT THAT. WE COME FOR THE SLIDES & LAZY RIVER LIKE EVERYONE ELSE. BUSINESS MAYBE DIFFERENT.

We loved our comfortable room. We loved the waterpark. We loved being able to check in a little early. We didn't love not being able to bring a few snacks into the waterpark. They make sure you have to buy them there.

We really enjoyed the Oasis Water Park they had different events going on which made it super fun for the kids. The room was clean, great location close to shops restaurants and more. Plenty of things to do at resort.

The amount of space for the King bedroom suites was very accommodating. There are two separate rooms, a living room area with a pull out bed is great to use if you have additional folks with you or children, and a separate bedroom in case you want more privacy. The staff were very knowledgeable and responsive. I didn't need much assistance, but for the few questions or needs I had, they were quick to aid me. The resort is kept up well. It has stayed up-to-date since my last stay there 20 years ago. I'm happy to see it has been kept in good condition. I went to the spa and the masseuse was incredibly experienced and did an exceptional job. I would highly recommend the spa. There are a few small areas that the resort could improve on: -I noticed it was very difficult reaching hotel staff by phone. I tried every single line (ie Guest Request, Room Service, Front Desk..) just to try to reach someone. This happened to me about 5-6 times within my first 36 hours. They could work on beefing up availability of folks to answer phones. -The spa was fantastic, and one of the showers was very dark, and had one ceiling light which was not in the shower. This made the room dark after pulling the shower curtain. It didn't do justice to the overall appearance to the spa. -Also I would recommend the spa supplying a few creature comforts in the locker room, such as disposable combs for people to use after showers.

Everything was amazing. How early check out was not the best.

I like the location on 16th Street. Nice bars and restaurants close by. Water park was fun. Rooms are a bit dated. Water park was smaller than I was hoping. Not a lot of choices for dining on resort during summer.

This place is beautiful. The grounds and buildings are recently remodeled and they are very clean. The room had a lot of space. Parking was great, and the resort fee was actually worth it for once. They give you a lot for the $24 a night fee, I had no complaints.

It's a nice place, bed was so good Nothing to complain about

I loved the cozy rooms, I get cold very easily so I was able to turn the heat on full blast while being in a SUPER comfy bed. Room service was amazing and very quick and the staff were very nice and helpful.

Breakfast. $10 voucher for the in-house restaurant. Rooms & beds were clean and sharp. I booked a Sunday night stay. Apparently they were all-booked for the night before, and after I arrived 30 minutes before normal check in time on Sunday, and they couldn't accommodate me for those 30 minutes and made me wait until the normal check in time.

everything was above and beyond fantastic! incredibly friendly and knowledgeable staff, hip pool with excellent late night vibe, delicious drinks, tasteful decor, all-around cool scene in the heart of phoenix. we'll return whenever we can!

I like the amenities that were offered. I would definitely stay there again.

We spent most of our time at the pool it was a great relaxing atmosphere the only drawback was that the pool closed early We didn't like that the pool closed so early

Lady at the front desk was very helpful finding me food at 12pm.

Old meets new was fun. Learning more about Don being blown-up in his crappy, small, yellow forgien sports car gave a fun dangerous vibe. Fitness room worked. Loation is great. Covered parking rules. One beat House music is hard to take by the pool trying to read or on the roof watching a beatuful sunset. That music requires the listener to be on lots of really good drugs in a club to be appriciated. However, I dare to say most people thing that music sucks anytime, anywhere while on any drug(s). Clubbing, stockholm syndrome nonsense, sholdn't be forced on everyone in the name of pseudo cool.

Everyone from the two gentleman at the front desk to the woman who cared for us in the 'pub' was extremely pleasant. They obviously value customer service a lot. The only nit-picky thing I can even think of to put as 'bad' would be that the doors and fixtures for the door seem older and don't seem like the most secure thing.

It did not feel welcoming

The beds were great! Somewhere in my booking it had "airport" in the name...but we were a relative long way from the airport! Also our room had a smokey smell to it...

Very friendly staff. Great location. Great value. Definitely will stay here again

Renovated rooms are very comfortable and stylish. Deluxe rooms have a patio and stall shower. Staff throughout the hotel were very friendly and helpful. Buffet breakfast is extensive and well priced. Public areas have been beautifully redone. Did not dislike anything

The rooms were nice. The area had many restaurants within walking distance. Close to the freeway and easy to get to. None.

Lounge view awesome went for the sunset and ended up going back for night cap and view of Phoenix at night from the mountain every night. Plenty to do golf, great hiking trails, tennis and great pool area. Since you are literally on top of a mountain restaurants off property are not walk to but a quick 10 minute cab or car ride.

Pool area, lobby. Parking was horrible and not convenient in the area we were in

Close to family. The resort is tired and it shows.

Resort was pretty and acommodations acceptable for price. Narrow roadways and endless views of cars. I was unable to find a way to navigate through the resort without walking through the parking lots. Only room service ordered was a caesar salad with a total cost of over $20. Lettuce had just been washed, but not dried so it was watery with cold cut type chicken placed on top. Very poor especially for a Hilton.

Stayed in one of the newly renovated rooms. When I got off the elevator to go to my room, I stepped on the thickest, plushest carpet ever. Room was spotless. Lots of outlets on the desk so I was able to keep all my devices charged. All of the staff I encountered were pleasant and helpful. Even the valet, when my car was brought around, washed my windshield before I started out for home. Extremely easy to get back to I-10. The breakfast buffet was wonderful - including lots of fresh fruit and again. Walking distance to Chase Field as well as lots of bars and restaurants. Would have liked to have had a magnifying mirror in the bathroom for putting on my makeup but there was lots of light.

Staff very friendly and helpful. The Concierge Room is advertised as being for guests with rewards points at the Platinum or Gold level plus one guest. The hotel opened the Concierge Room to hundreds of pre-teen and teenaged girls unchaperoned, competing in a national ballerina event in the city. Business and professional guests very disappointed.

Staff was friendly and helpful.

The staff was friendly and I liked the amenities in the hotel. The bathroom was really small.

Great location for what we needed. I really liked the Fitness Center. Plenty of cardio machines. Nice touch having the cold, wet towels available. Water temperature was terrible in the room. Either too cold or too hot. When I turned on the hot water at the sink to wash my face it got very hot and no amount of cold water would cool it down for quite a while. The shower had to be turned all the way hot to get a warm shower. There wasn't a shower towel mat for the floor the first day we were there.

If you're attending a function at the convention center, this is the perfect hotel. I wish that there was a small store for incedentals.

Typical nice Hyatt hotel. Fix the hot water!