Hoteller i Phoenix

Fordele: The resort was amazing. The staff was very friendly and helpful. The kids loved the pool area, especially the lazy river and slide. Nice 36-hole golf course on the property.

Fordele: Feriestedet var fantastisk. Personalet var meget venlige og hjælpsomme. Ungerne elskede pool-området, især de dovne flod og rutsjebane. Dejlig 36-hullers golfbane på stedet.

Fordele: The bathroom

Ulemper: Very unhappy with trying to book two deluxe rooms next door for our bachelorette weekend. When requested, " Syndey" didn't see any prob. Didn't happen of course!

Fordele: Large rooms. Comfy bedding. Modern design. Great views of the city. Great breakfast. If you elect not to have maid service, you are given a $5 coupon to use in the restaurant.

Ulemper: Parking was $28 per car per night. We parked across the street for $14 per night.

Ulemper: Booked the hotel and tried to cancel a couple hours later. Priceline spoke with the front desk manager and they refused to allow me to cancel. I understand it's in your fine print but it's just bad business practice to take someone's money when the reservation was JUST made. It's not like it was booked for months and the room was not given to someone else because of my reservation. I am the CEO of a moderately sized company and travel to Phoenix 5-10 times a year and send hundreds of clients to Phoenix. I will make sure no one stays here. Good thing you kept my $500.

Fordele: This Hilton has an executive lounge. Clean, nice rooms. Nice staff

Ulemper: Don't get room 260. Long walk to room, but its next to a very noisy elevator. 6:15 to 7am elevator it operated continually and impossible to get back to sleep. Charged $4 /beer in exec lounge.

Fordele: The location is close to many attractions.

Ulemper: It wasn't very clean, the toilet was dirty and the counters on the dressers had liquid stains on them. The front door had a huge gap between the floor and door so we could hear everything from the outside in the hallway.

Fordele: Rooms was modern and clean and comfortable

Ulemper: The rooms were far from the lobby and hard to find a bit and gate around pool was odd

Fordele: Everything

Ulemper: Nothing

Fordele: The location was great. Staff were very friendly.

Ulemper: Garden room had a single window unit type AC that did not sufficiently cool the room. Hotel is currently under construction, which makes it very hard to get around. I found bits of cracker on the floor around my bed upon check in, but was too tired to deal with it at the time. The matress in my room felt old and sagged on one side. The pool bar closed at 5. The famous Catalina pool has many broken tiles. I was promised an emailed receipt at checkout, and have yet to receive it. I've made two calls to their accounting department and they have not returned my call.

Fordele: My room was nicely renovated but bathroom much to small. The shower when in use would soak the bathroom floor. The property is getting tired looking, time for a face lift. I returned after 10 years and was disappointed to find gym still to small, spa uninspiring, exercise studio and bike/tennis area a throw back to 1980. I would return to the front portico each morning from a long run and was never greeted by bell staff or offered bottled water as i stood there recovering from the run and sweating from the desert heat. I have become so accustomed to being greeted by staff with bottled water and towel upon returning from jogging at all great hotels that i really resented having to ask for it. The main lobby is beautiful and I enjoyed evening cocktails on the patio adjacent to the lobby. The bar staff was lovely. Lunch and breakfast in Frank and Albert's was painful to endure. Breakfast was so delayed with mistakes to the order and lunch was mediocre. The cafe also disappointed. One meal at each was one too many. Best meals were all off property. My daughter and I walked thru the shops and found once again we were back in the 80's. We love to shop so it was hard to believe there was almost next to nothing to buy. Housekeeping was a bit lacking of management, it seemed. Dirty dessert dishes lingered in my room for two days. The Scottsdale - Phoenix area has so many fabulous resorts, it's to bad The Biltmore doesn't seem to be one of them anymore.

Fordele: We celebrated our anniversary and were upgraded to a beautiful suite, and the front desk staff sent a beverage, chocolates and fruit to our room when they learned. Loved the room, the grounds are amazing and enjoyed the amazing amenities. We're planning to return every year.

Fordele: Mountain biking and guide (Chip) were excellent. Wright's was outstanding dining all around. Food, service, presentation, ambiance, price. If the entire resort were run like Wrights, this would be a five star resort. Spa services, attendants were great. Megan O. at the front desk was very friendly and helpful. The lobby is beautiful. A Maintanence engineering employee whose name I did not get. The bicycle room service provided a bit of whimsy and were a delight to watch them ride through the resort. The swim up bar is a nice touch, but perhaps should not be immediately next to the kids water slide.

Ulemper: Was billed as a five star resort when I booked it. Don't get me wrong, this is a nice place with a lot of history. However, a five star resort implies attention to little details that separate you from other resorts. Those little details were missing. While I understand the main entrance is under renovation, the concrete blocks holding down the umbrellas for the valets looked cheap and haphazard. Not a good first impression. Upon arrival, no one offered to help with my bags, merely pointing me to the direction of the temporary main entrance. At that entrance, there is a small lip in the doorway, making it difficult to maneuver a roller bag. While the front desk did ask if I needed assistance with my bags, no bellhops were around if I did, and given the room location, they should have been more readily available, as my room in the garden wing is on the second floor accessible only by stairs. Upon check-in, I searched for ice (which with a bellhop could have been a non-issue at least for the first day). I could not locate the ice machine, or anything in the in-room literature to direct me. I found a housekeeper and asked her. She did not seem to know either. A maintenance engineering department employee coming out of a guest room overhead the conversation and immediately led me to the nearest ice machine himself. Unfortunately it was broken. Not only that, there was a bus cart full of dirty dishes stowed in front of it. Again, this is the kind of little detail a five-star resort takes care of. The ice machine in the adjacent paradise wing seemed more designed for "back of the house" rather than for a guest to be accessing it. Service at Frank and Albert's was very nonchalant. It did not seem as is they cared if we stayed to eat or not, or enjoyed our meal. Everything seemed to be under construction at once, causing noise throughout the day, from early in the morning until afternoon. When I asked about this, several, employees' response was "well, it's the slow season...." as if I should have lower expectations because it's August. Again, a little detail a five-star resort should nail. Guests should not notice a difference in staff attention regardless of "season." A few other "little details": In the lobby bar, the cords for the TVs and speakers were haphazardly hanging, not neatly along the wall. There was visible water damage on one of the corner speakers. A large cobweb was hanging in the corner and blowing with the AC. There were several areas where grout or paint had dripped onto the pressed concrete blocks from recent renovations but were left there, not removed. The pool desk was open and appeared to be staffed, but was unmanned for five minutes, leading me to walk behind the desk to help myself to clean towels as no one was around. Ultimately, we cut our stay a day short and moved to a different area five star resort, where we did not experience any negative issues.

Fordele: Nice pool and gym. Great drinks at the hotel bar. Beautiful hotel.

Ulemper: They seemed to be incredibly short staffed in terms of housekeeping. On our first night, our room wasn't ready for check-in at 6:30pm -- 2.5 hours after the hotel's check-in time of 4pm. It seemed like it would work out in our favor because we got a room upgrade since our assigned room wasn't ready. But then on our second day our room wasn't cleaned until 4:30pm and on our third day, they didn't clean the room at all -- and we were out of the room from 10am until 9pm! When we called the front desk, they offered to send someone to clean the room, but it took 40 minutes for someone to show up.

Fordele: Lots of places to sit and talk. Good facilities. Newly renovated rooms are very nice. Staff is great!

Ulemper: Smoking in the general seating areas outside

Fordele: Everything! Very Unique.

Fordele: Many luxury features. Service very good and happy hour nice.

Ulemper: Hot tub not warm, bed sagged in middle, no robes, landscapers started gas power hedge trimmers at 8:35am for 45 minutes in courtyard next to room.

Fordele: Property is fantastic. Amazing history of the Biltmore, as seen in all the photos throughout.

Ulemper: Room needed updated

Fordele: Fabulous architecture and gardens; friendly and helpful staff, great breakfasts. Everything!

Ulemper: nothing.

Fordele: Truly beautiful hotel. Beautiful grounds. Upgraded us to a private cottage room free of charge. Would love to stay here again soon.

Fordele: Masser af steder at sidde og snakke. Gode faciliteter. Nyrenoverede værelser er meget rart. Personalet er fantastisk!

Ulemper: Rygning i den almindelige siddepladser udenfor

Fordele: If you're attending a function at the convention center, this is the perfect hotel.

Ulemper: I wish that there was a small store for incedentals.

Fordele: I do appreciate the employees and the easy access to many other attractions. That was nice

Ulemper: I did not like the actual bed and the sheets and covers. I must of woke up 6 -7 times. Sheets where not soft. They were hard and loud. The bed was noisy and felt old. Was not a comfortable sleep. Also. This is arizona the air is dry. Maybe giving complimentary waters would be nice. Not charge $5 per water bottle.

Fordele: The view, the rate, the employees

Ulemper: The carpet, the old Apple phone radio

Fordele: The staff was friendly and I liked the amenities in the hotel.

Ulemper: The bathroom was really small.

Fordele: Walking Distance to Chase Field.

Ulemper: Room had a vague smell of cigarette smoke.

Fordele: Typical nice Hyatt hotel.

Ulemper: Fix the hot water!

Fordele: Very close to Talking Stick Resort Arena and Chase Field.

Ulemper: Staff was not very knowledgeable about the area which was strange considering they live there. Parking is terribly overpriced and wifi is not free. Hotel overall looks very tired and run-down. Online pictures are not a true representation of what the property looks like.

Fordele: Nothing

Ulemper: Everything.

Fordele: The heart of downtown Phoenix within walking distance to restaurants and bars downtown.

Ulemper: The most uncomfortable bed I've attempted sleep in for as long as I can remember. My poor back.

Fordele: Great location for what we needed. I really liked the Fitness Center. Plenty of cardio machines. Nice touch having the cold, wet towels available.

Ulemper: Water temperature was terrible in the room. Either too cold or too hot. When I turned on the hot water at the sink to wash my face it got very hot and no amount of cold water would cool it down for quite a while. The shower had to be turned all the way hot to get a warm shower. There wasn't a shower towel mat for the floor the first day we were there.

Fordele: Staff was friendly and helpful.

Fordele: Det synspunkt, den pris, de ansatte

Ulemper: Gulvtæppet, den gamle Apple telefon radio

Fordele: I am very pleased with my stay.the customer service was beyond wonderful I would recommend this place for sure The check in was fast and easy .I was given a choice in room location & type. bed was the most comfy ever. clean .Maids gave me privacy. thanku!

Ulemper: No i am completely satisfied

Ulemper: Having lost my wallet, the attendant on that night was not helpful and had a negative attitude. Sad that he left me standing there after telling me I could not check in. I found help elsewhere.

Fordele: The location is great and the beds are the best!

Ulemper: No covered parking

Fordele: Comfy room and nice staff.

Ulemper: The pool area, it was a bit dirty (leaves in water). But nothing too awful.

Fordele: Clean and quiet

Ulemper: No free breakfast

Fordele: All the staff provided great customer service. When my husband and I thought we misplaced our keys, they were very helpful in getting us a new set. The room it's self was extremely nice! It was perfect for our needs: One bed, but still very spacious.

Ulemper: The only mild inconvenience was that other holiday inn we're located next to breakfast locations, but ours was not. It would not stop us from returning, but it's a factor to consider if that matters to you.

Fordele: This hotel is outstanding. Food is affordable and excellent, staff are polite and hard-working, and the rooms are beautiful.

Ulemper: No

Fordele: The staff was very friendly!! The man who drove the shuttle bus was good with children. Nice patio area to sit outside and have your coffee.

Ulemper: 50 dollar hold on debit/visa

Fordele: The location and the friendly staff

Ulemper: Nothing

Fordele: Comfortable. Great air conditioning. It can be 120 outside and between the curtains and AC, you could sleep until 3 PM.

Ulemper: Location near airport has a lot of traffic.

Fordele: Close to the airport

Ulemper: Shower didn't work

Fordele: Nothing at all. They took my money. Didn't tell me about the deposit and won't refund. I demand a refund.

Ulemper: I hated everything from the staff to pricing

Fordele: Staff was friendly. Room was very clean. I was impressed by the security and the quietness of the room. Very relaxing. Close walk to Chase Field. We will stay there again for sure.

Fordele: Location, Clean Rooms, Excellent Beds, Good Internet.

Ulemper: Homeless Begging right outside front doors.

Fordele: The room was clean and comfortable

Ulemper: It's funny that the only memorable and helpful staff are not upfront. Reception is horrible...H O R R I B L E!! This is the only reason I would never go back.

Fordele: Semi clean room

Ulemper: Nothing open past 12, very much lack of knowledge of there "hotel" hour of operations, never had an opportunity to enjoy like food but like everything else there is somthing more rhat will stick with people at Tucson, for a life time

Fordele: It was a great experience from the front desk to the easy check out.

Ulemper: Not really a factor if you're not a weekender but parking is truly disproportionate to the amount of rooms in the hotel. You will find that out the hard way if you find yourself staying on a Saturday night.

Fordele: Customer service was great!

Fordele: walking distance to anything downtown; very clean; friendly staff; excellent bed

Ulemper: no free wi-fi???? $17 parking????

Ulemper: Staff were not friendly .... injured myself while there and would not allow me temporary use of a wheelchair. Nothing in the vicinity of the hotel really.

Fordele: Personalet var venligt. Værelset var meget rent. Jeg var imponeret over den sikkerhed og roen i værelset. Meget afslappende. Tæt på, gå til at jage område. Vi vil bo der igen.

Fordele: Beliggenhed, rene værelser, gode senge, godt internet.

Ulemper: Hjemløse tiggeri lige udenfor hoveddøren.

Fordele: Everything was very nice, but I especially liked the pool area.

Ulemper: The stairs to the roof terrasse was next to my room and someone was unlocking that gate at 7:30 every morning, with less then a quiet manipulation. Other then that, no complaints what so ever. i loved the place.

Fordele: We spent most of our time at the pool it was a great relaxing atmosphere the only drawback was that the pool closed early

Ulemper: We didn't like that the pool closed so early

Fordele: Great, helpful staff; Arty and comfortable; Delicious bistro / bar; Wonderful rooftop bar / open lounge with live music. Convenient location and easy covered parking.

Ulemper: In Phoenix!

Ulemper: There was a dj poolside all day, then a jazz band played on the roof directly above me until 10:00 pm. 7:00 am kids yelling bloody murder in the pool, if you don't like sleep this is your spot

Fordele: Excellent staff , great swimming pool for all ages , low cost meals , happy hour every afternoon , bands playing most nights

Ulemper: Luke warm water for showering and shaving took ages to obtain , towels old

Fordele: Restaurant was good. Junior suite was spacious.

Ulemper: No hot water so cold showers all weekend. Towels were old and not very soft. Combo shower/bath was old/cheap. Blinds wouldn't close completely in living room area so privacy was an issue - especially since you could see through to the bedroom. Overall impression is that they took an old, run down 2 star hotel and tried to updated it with hipster accents. I've seen it done well elsewhere but here they fall short.

Fordele: Lady at the front desk was very helpful finding me food at 12pm.

Fordele: Breakfast. $10 voucher for the in-house restaurant. Rooms & beds were clean and sharp.

Ulemper: I booked a Sunday night stay. Apparently they were all-booked for the night before, and after I arrived 30 minutes before normal check in time on Sunday, and they couldn't accommodate me for those 30 minutes and made me wait until the normal check in time.

Ulemper:

Fordele: Location was good for what I needed. Other than that, stay away. Bedding was clean, staff was attentive and polite, but the place has not been maintained. At all. The property may have ranked a 4 star rating long ago, but it honestly looks like that was the last time they even spent a dime on upkeep of the structure. Again, the employees were great, but the place is a dump.

Ulemper: Room had carpet that was withered and frayed, looked like it had been installed in the 80's. As if that wasn't enough of a tip off, there were several huge stains that literally looked like a donkey had urinated a few times - again, quite a while ago. Air vents have not been cleaned since the last century, so if you are into breathing spores, other people's skin cells, and bacteria - this place is for you. I also had the pleasure of sharing the suite with a loud buzzing noise every 55-60 seconds. Sounded like a cell phone on a table vibrating. After a few nights of putting up with this, I decided to investigate. Really with I had not... first I found a huge 36" x 16" hole hacked out of the wall behind a mirror hanging in the connecting hallway to the front room. This had some other mismatching hunk of drywall dangling in it, not really doing much to seal the hole. Emergency plumbing repair unfinished? Maybe the source of the camel pee stains, don't know. Finally, I found the item responsible for the 55 second interval alarm... behind the vent in the ceiling, a cheap recirculation pump was mounted with no thought for vibration dampening. Seriously, this thing was absurdly annoying. Honestly, I've seem far better maintained rooms in a Motel 6 or Super 8, I expected much better from a hotel of this supposed caliber.

Fordele: Everything

Fordele: Old meets new was fun. Learning more about Don being blown-up in his crappy, small, yellow forgien sports car gave a fun dangerous vibe. Fitness room worked. Loation is great. Covered parking rules.

Ulemper: One beat House music is hard to take by the pool trying to read or on the roof watching a beatuful sunset. That music requires the listener to be on lots of really good drugs in a club to be appriciated. However, I dare to say most people thing that music sucks anytime, anywhere while on any drug(s). Clubbing, stockholm syndrome nonsense, sholdn't be forced on everyone in the name of pseudo cool.