we enjoyed the stay in this modern and very elegant hotel at most and hope for the hotel that more guests will use it. no negative comments to be made
Great location, rooms, views, front desk people, travel agency inside and good breakfast. Thanks to Federico at reservations. There is only 1 person attending the whole restaurant for dinner, lack of service there. Cancelation policies are rude considering that you never know if aerolineas argentinas will fly or not...they cancelled 40% of flights
Excellent location. Extensive breakfast included. Lovely indoor/outdoor infinity pool, sauna, workout room. In room hot tub. Artistic mountain lodge décor. Very helpful, pleasant, multi-lingual staff. Great, reasonably priced dinning experience. Very quiet, peaceful, beautifully landscaped property. In our room the shower floor did not drain properly.
Fancy venue but very unhelpful staff. And the place was far to hot - it had no air conditioner (and heated bathroom floor so this made the room very hot) Would not recommend this place to any one! Fancy venue but very unhelpful staff. And the place was far to hot - it had no air conditioner (and heated bathroom floor so this made the room very hot) Would not recommend this place to any one!
I loved the spa in the room. The rooms were spacious and very clean. The tourist man was very helpful in arranging a ride to Casis where we had a wonderful, romantic, delicious dinner. WEcappreciated his help. It made the evening so enjoyable. Our driver escorted us to the restaurant, and left his cell number with the staff to be called when we were ready to be picked up. Such excellence we appreciated. Thankyou. I enjoyed my one night stay.
This hotel lacks one thing.good breakfast cuisine. The breakfast was the poorest we experienced in South America and the coffee was awful
The view from our room was exactly like the photograph on booking.com it was beautiful you coulld sit there all day and look at the snowcapped mountains.
Everything. It is well located, the architecture is incredible, the restaurant is very good. The lake view from the room and the pool is amazing.
This hotel is all about the views and the suites. The staff was poorly trained in terms of providing good service and the restaurant at the hotel was poor quality.
The room was excellent Some staff at reception seemed uninterested although efficient
The room view and the friendlyness of the waitress's at dinner
I liked the location which it was almost close to the mountains, Shops, Restaurants and cafes. The Gym was not bad. The room was not as i saw in the pictures when i booked it. the breakfast was abit poor and there was no table for me to sit, i just asked a guy to share his table.
Central located, complete breakfast, polite staff Really very noisy. They must change stone corridor floors by carpets as you listen to hard steps the whole night. It is not a 5 star hotel. More crowd and they run out of towels one night/
Nicely decorated. Good location. Lovely lobby. Gracious staff. Beds were very saggy and uncomfortable. I asked them to put a wooden slats beneath the mattress, which helps a little bit. Slow Internet, which you have to be in the lobby to use
Great location Our room had a lake view and was very noisy
The location was very handy to everything - I liked yhe cappuchinos and the carrot/apple/nut/celery salad at the little downstairs lounge - our view of the mountains was lovely!! We had a laptop with us and thought the internet should have been free!
The owners of hotel were friendly and welcoming and helpful. The hotel was clean and during the evening/night heated to a good standard. The view from the dining room was stunning. The breakfast was poor and not really of exceptable standard. The bread (toasted) appeared to be slimming bread. There was no choice and no offer of extra coffee. I do not feel and one and a half cups of coffee per person is sufficient. A buffet breakfast would give choice.
excellent location and view of lake. pleasant staff. nice breakfast nothing really
Great view of the mountains and lake, with a really central location. The room was nice and clean and the bed was really comfy, but the view was brilliant!
The staff was very friendly and helpful./The views from the hotel were spectacular and the location could not be better, right in town. The room was very small,it was ok for one night but not for any longer.
nice room, fantastic view of the lake, very friendly and helpful staff, good wifi connection, good central location breakfast wasn´t brilliant
The view of the lake, the friendly and helpful husband and wife owners on site, the facility itself and it was a one minute walk to the main street in town.
Helpful staff, comfortable rooms, excellent location, and very good breakfast Would be good to have security boxes in the rooms
staff were very helpful and welcoming
The staff was amazing in their hospitality and how they were friendly and openness to answer a lot of questions. Actually, they helped me a lot to organize my tour in Bariloche and enjoy it to the maximum
Level of service provided by Christian was excellent, nothing was too much trouble. His knowledge of English was very good. We had a nice bedroom but the bathroom was small especially the shower area.
Near of the City and the Catedral Cerro Not have GYM
The room and view was lovely, and the location was very accessible. Breakfast was huge and delicious and the spa and pool area were great. It was overall a luxurious experience to stay there and I would definitely recommend it if it´s within budget to spend at least one night here. Because it is out of town and we did not have a car, getting around would have been tough if we had stayed more than 1 or 2 nights. The staff was always very helpful arranging transportation though, and the main bus lines left right in front of the hotel so it was still manageable. Nothing to do with the hotel, just general traveler advice.
This was one of the most beautiful hotel rooms I have ever stayed in. The large picture window had a view of the lake from the bed. It also had a fireplace and large jacuzzi tub. The bed was comfortable, the room clean and beautifully appointed. The hotel staff was very accomodating and warm. This was a very romantic, honeymoon quality experience. I would recommend it to anyone.
View from my room was spectacular. Open fire added a great touch. Totally not what I expected - name/pictures/star-rating suggested an upmarket venue in a very rural, isolated location. In fact, proved to be one in a hundred on an exceptionally busy road. I'd been slightly worried about dress code as I was on a hiking trip. No need for that - arrived late in the evening and thought I was in some kind of youth hostel... Advertised jacuzzi proved impossible to switch off (no instructions); the pictured view was actually in the other 'panoramic' room. The shower soaked the whole bathroom every time I used it. Having said all that, the view was fab and the breakfast (included) very good.
Location is great, stuff treat excelent and view beautiful. Restaurant doesnt have a menu to offer and they offer just two dishes, expensive.
The hotel reception staff were very helpful. Panoramic views across the lake from the bar were very good. Decor of room was ok and better than common parts. The sauna was not very hot; the swimming pool was under repair; problems with wi-fi access.
The view The service was cold, unhelpful, and we were given incorrect advice on numeruos occasions. Something as simple as booking a hire car - we had organised a booking through in advance - turned into a major drama, as they had booked it for the wrong month. We had to push far too hard for them to make dinner reservations, even when we knew it was holiday season and the restaurants were extremely busy or closed. Also, simple facilities that you would expect at this priced accommodation did not work, for instance the internet.
The location is something to die for, especially rooms with the lake view. A simple housekeeping request took three separate inquiries to be fulfilled.
Lake view Horrible restaurant
The staff was excellent, very helpful. Everyone was very friendly. The breakfast was also very nice. The rooms were plain, but satisfactory. The bar was nice and cozy.
Weloved the lakeside pool and sauna. Also nice view from our room. Also lovely bar with complimentary drinks on the first night. There was a funny smell in our room on the bottom floor.
This hotel is wonderfully situated on the lake. The room was luxurious and well-maintained. The staff are helpful and we would heartfully recommend this hotel to everyone!
Great hotel. Would stay there again!
The hotel was in an exquisite location on the lake front in a quiet area of Bariloche. It was away from all the school groups who had overrun the streets of the main town. We loved the hotel the staff were really helpful kind and attentive. Most of the staff spoke good English we recommend their spa treatments!
The helpful staff and extraordinary design I think I received a regular room and not a suite with living room and bedroom as was paid for - and I have written to you about it to check with the hotel - I was in room 109
Art, room, location, view. No box of tissue in bathroom. Small container with 3 or 4 tissues in little box found on the day we left. Breakfast, bread was poor, fruit poor. One of the staff rude. We waited at least 45 minutes for empandas and a sandwich at lunch one day. Staff at main desk, friendly but not very professional.
Beautiful setting, nice facilities The hotel is pretty priey; also the "mountain view" rooms are larger than the lake views but have no view
Accommodations were fantastic and the staff even better! We loved our stay at Charming!
The space available complimentary upgrade they offer and the friendly staff...have no qualms about staying there again or, indeed, recommending it The free Internet was erratic, they could use signal boosters for the rooms.
Truly one of the best hotel travel experiences I've ever had. The hotel is beyond charming; quiant, contemporary casitas perched on a hillside overlooking a deep blue lake with breathtaking views of the mountains. The staff were very nice, friendly and went out of thier way to accommodate us.
One of the best boutique hotels I have stayed at. Spectacular location,outstanding rooms. The owner,a charming man, leads a dedicated and very helpful staff. They also speak english. Stayed extra 2 nights.
We loved the location overlooking Lake Nahuel Huapi. They upgraded us to a room with a terrifc view but it was below the restaurant and was very noisey! I thought the staff was not informative and a little argumentative. Pablo stood out for us and helped us plan our day trips best. Overall, it did not feel like 5-Star ammenities and treatment from the staff.
Extremely comfortable mattress. The location .. it´s quite a way out of town.
Very comfortable room and excellent facilities. Very good value for money. Free tango show in the foyer whilst we were visiting. Excellent breakfast. Free wi-fi in rooms. Staff's English wasn't fantastic but then our Spanish is non-existent! It is a good 10-15 min walk from the centre which is fine except that bariliche has no side walk, we took a cab.
great furnishings, helpful staff lack of wifi in rooms, lack of comfort at times
Nice new modern facilities with vistas of the lakes and mountains. Very spacious rooms. On a busy street, bring ear plugs if you are a light sleeper. Best if you have a car, its a 20 minute uphill walk from town
Lovely room and view Having to go so far to the restuarant for breakfast was a bit of a nuisance. We booked a double room but were shown to one with two single beds (ie what we would call a twin room). This appears to be a fairly common "language difference" in South America (no just at Villa Sofia).
Comfortable room, easy walking distance to town, good lounge area, reasonable price for the standard of accommodation. Smell of cigarette smoke in the bathroom, light coming in through glass panels in and adjacent to the door, frosted glass panels between the bathroom and public walkway.
Staff very nice and helpfull. Spa very nice. Had a lift which was helpfull with luggage
Great place to stay. Very nice, heplful staff and very good breakfast.
Breakfast was fine and location was very central Poor water pressure and small room
Freindly helpfull staff, very clean room but small, very cenral location, a little noisy Noisy at night
The staff, really makes the difference. The breakfast is really good also. The only problem is the heating system, that does not work very well, but in the other hand the bed is very comfortable and blankets are great, what helps a lot with the cold weather.
Staff was really friendly and helpful, room was reasonably clean and it's cheaper than other hotels in Bariloche. It's perfect for me because I'd like to enjoy the city, not staying a long time indoors. Breakfast same thing everyday. Just the yorgut changed (from strawberry to vanilla). Not many options to choose from (bread, yorgut and cereals).
very gentle and efficient service
Very attentive front desk staff. Great reception of wifi in the lobby but not so strong in the room. Clean rooms. Good breakfast. I stayed at two different rooms. First room had bad street noises. Rooms can be too small if two persons. I was solo, so no problems.
The hotel is in a beautiful setting, with amazing views. The staff were helpful and friendly. We had a lovely stay. The hotel is well located but is out of the town. The bus service is good though so if you don't have a car, it's easy to get to Bariloche town centre.
The location of La Cascada is very beautiful - on a large lake with snowcapped mountains in the background. The hotel has many common rooms with fantastic views, that are tastefully designed. The guestrooms also have lovely views from attractive alcoves. The dining room serves unusually delicious meals, including local seafood. the breakfast buffet is one of the best I´ve had. The service was outstanding; staff is fluent in English as well as Spanish. The hotel is just a short taxi ride from the heart of Bariloche, a beautiful resort town in upper Patagonia.
We love the staff, the rooms and the setting. It was wonderful.
Location is excellent, staff is attentive, definitely great value for your money.
Fantastic situation overlooking lakes and mountains - snow capped Andes. Spacious and luxurious rooms in smart chique hotel
Friendly helpful staff. immaculate rooms with gorgeous views of the lake and mountains. Peaceful tranquil setting. lovely little pool and sauna to relax by. The main town is a 5 minute taxi ride.
Thanks to Trip Advisor and Bookings.com comments we found this perfect hotel pick (standard 2 twin beds) for my 20 year old daughter (studying in B.A.) and I as we toured Bariloche for 3 days and needed a centrally located value hotel. We were frankly impressed having stayed at other hotels throughout Argentina and considered Carlos V one of our best. Breakfast and water pressure (floor 2) were both great. Staff was very professional too. Only negatives: Wifi is only available in lobby (which is fine as long as you know that before you book). Also don't expect a view in a standard room. But just go outside for that! Great city.