The location was solid. Right in the middle of all the clubs and bars. The concierge was wonderful. She rocks. B The Mega Suite and the additional rooms were dirty. It was pretty gross. Stains and uncleaned furniture. The customer service was the worst I've ever experienced. We had a bachelor party and spent well over $5000 for two nights...you'd think they would go out of their way to make us feel special...complete opposite. They treated us like we were in junior high. They showed up with security guards to the Mega Suite (which is like a rockstar's second home) and made us leave because we were too loud. Keep in mind it was ten guys playing beer pong in a very large room (harmless) and the club downstairs was going full blast...strange that we were being too loud (we weren't). Initially they wanted to kick us out with no refund, but I kept calm and talked them down even though we were doing nothing crazy. At the pool, they treated us like crap as well. It was very odd. The whole staff out there felt super entitled...it was so lame. I've been to a decent number of clubs and the attitude here was bad...definitely the worst for a hotel. Had I known you can't hang out in the biggest "party" suite and actually party...I would have gone to a different hotel. Make that clear before people stay at your hotel. Finally...news flash...you're a hotel, not a club. You're goal is make your guests feel welcomed, not harassed. The GM at this hotel was the worst of them all. Time for the W chain to clean up management at this place. He has let this hotel fall to 1-2 star level. Absolutely awful.
Rooms were very nice and modern and had floor to ceiling windows. I really liked the design and the rooms are designed creatively so each room has somewhat of a corner window. The shower was also very nicely designed and roomy. The atmosphere of the hotel was excellent. Elevator music and pool music were all excellent. There are pool parties on Saturday afternoons, I guess it's a good thing or a bad thing depending on what you're looking for. It was a little too "college-y" for my tastes. I would have preferred something a bit more "lounge-y" but that's just personal preference. If you're planning on enjoying the pool, don't go on a Saturday as everyone is packed in like sardines. Front desk staff was not very helpful upon first arriving. There was a line and a 2nd staff member came up and stood at her desk. She looked right at us and then proceeded to just stand there. It took us asking if she was open to get her to help us. Also, they need to update their in room audio systems, they were only compatible with iPods and iPhones with the old 30 pin connectors. Seriously guys? That was 4 years ago. Use a more standard format like audio line in or Bluetooth so everyone can enjoy. Water pressure in the shower was not the greatest. It was barely even coming out toward the end of my shower.
Well executed overall in terms of aesthetics, efficiency and convenience. Exceptional staff. Robust offerings, notably breakfasts. No airport shuttle. A little difficult to locate initially. Neither is a deal breaker.
Manager went out of his way to meet my room requirements and also checked us in early. Hotel staff said the private carts that transport you around Old Town work only on tips. Not True. One of the drivers who took us maybe a block and a half was insistent on $10 minimum charges and pointed at signage that you only see AFTER you are seated as his posted pricing.
The room design / arrangement. The comfort of the bed. The misting system at the pool. The proximity to places to go in town. The breakfast / snack offerings that were included in the room cost. Most of all the front staff was always eager and ready to help and well informed The music at the pool; no country music was being played. The entrance to the pool required a room card to enter instead of just accessibly directly from the lobby.
Nice room, bigger than expected. Initially they tried to give room on first floor and said it would be noisy as it was near club across the street and I objected and the manager immediately found a more suitable room which was much appreciated. Breakfast was just okay. Eggs tasted powdered.
Within walking distance to lots of restaurants and shops.
staff was very nice and helpful!111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111
The rooms were designed great and the breakfast was better than expected. I was charged a fee at checkout that I was not told about and then when I called to ask about it, no one would say what it was. I was told I would get a bill in the mail. It has been one week and no bill. I still don't know anything. This alone, even though my stay was great, will keep me from coming again.
We like the location and atmosphere provided by this hotel. It is great to have a breakfast available. The hotel staff is outstanding. All project themselves well. They look like they are there to address any issue with a quick and sound solution. However, we have never had any issue. This is our first choice, when coming to Phoenix for a long weekend.
The location and the little breakfast
location by nightlife and old town, price, room size, cleanliness, breakfast sandwiches The room was kept very cold. I had to keep turning down the AC.
Good breakfast pleasant staff Noise. Noise street noises, hallway noises tilll 2 /3 am. on first floor. To bad nice hotel
One you figure the parking situation out, getting from the room to your car is a breeze Bath / shower is like Best Western quality. Parking lot is a bit confusing
Management has horrible, arrogant attitude and does dot care about customers. 3 floors and NO ELEVATORS ! Furniture and Beds are outdated and worn out ! Appliances don't always work from one room to the next. Needs fumigating - Bugs in the carpet and sometimes in the beds ! Housekeeping does not always service your room daily, but the management has lots of excuses ! Just not a good place to stay. Other places are much more desirable for the money. Very overpriced for the service and/or non service and 'run down' property ! Located in the middle of Scottsdale Party District with Plenty of Noise ALL NIGHT LONG !
The only thing nice about this hotel was the front desk personnel. The room we stayed in was a king size suite with a kitchen. The room looked pleasant upon entering, however, paint, pictures on the wall and furniture will not cover up MOLD!! Yep, the bathroom was full of mold. The bathtub had mold coming out of its side from the wall. The wall had mold growing from the inside out...paint cannot hide this. While taking a shower the lamp fell out of the top of the ceiling and had to be pushed back in as well as the knobs comings right off of the tub. The toilet did not flush correctly and was barely grounded to the floor. If you have severe allegies and asthma which I do, than go elsewhere you will be kept up all night by not being able to breath. Upon leaving, we let the staff know, however, they did not seem to care. This hotel needs a makeover, we were highly disappointed since this is a Hyatt and the name should carry it's reputation.
Front desk very friendly and helpful with directions. Hot breakfast was nice and more than just continental breakfast selections. Breakfast included meat, variety of cold cereals, beverage and juice selections very good. Scrambled eggs were overcooked and hard as rocks every morning. Sliced breads were hard but didn't matter as long as you were eating them as toast. Dinner appetizers were very good and filling. Hotel rooms were dark,stuffy and not comfortable for just sitting in the room to relax. Bed was very comfortable for about 3 nights, then started to feel hard.
First time visitor to AZ (loved it) and traveling with spouse and two adult children. Got a two bedroom suite for the kids and one bedroom suite for us and were impressed with the furnishings, layout, amenities, and cleanliness of the rooms. Check-in was a breeze as was checkout. Breakfast was OK (my family does not care at all about food, although I don't share their indifference) however, the coffee was great. The location was perfect for what we were there for (veg out after a more grueling tour of other parts of the state) and the public areas were very nice indeed. The pool looked fine, and was large enough to accommodate many users with ease. I cannot think of any negative things to say about this hotel.
Booked this hotel as I brought my wife along on a weekend business trip and thought she would have lot of things to do in walking distance. Nice clean 1 bedroom suite on first floor. 2nd and 3rd floor rooms might be a problem if you have lots to carry as there are no elevators. Our room was facing Drinkwater and there was a loud club across the street until late at night but not loud enough to keep us from a restfull sleep in a great bed. There appears to be lots to see and do starting about 1 block from the hotel, but I finished my required work late Friday night, and so our plans changed for Saturday and Sunday along with cool rainy weather. Decent breakfast included each day. I come to the area several times a year and if I bring my wife again, this will probably be the choice to stay at again.
front desk is very polite and helpful, pool was very refreshing, outdoor tv in the open cabana, 2 grills, pretty good breakfast - good coffee. Rooms need a bit of updating but were very comfortable. Nice to have 2 separate rooms and a little kitchen. Large dressing room. No elevators but easy stairs. But there are lots of ground floor rooms. Ask to look at the pool or else it will be the parking lot. Close to town which is very walkable. Very good resterants and galleries. Go to the water park with all the fountains.
We loved staying here in the very hot off season. The price was right for that reason I guess. It definitely felt like a much more expensive place. The two bedroom suite with pull out sofabed was great for us and our 3 children. (one grown up).\n\nExtremely comfortable beds. Good breakfast, good restaurant recommendations from the staff. It is always nice to have a kitchen. \n\nOne negative which is probably for all of phoenix is that the airconditioning is overly strong. But when I think of the alternative, I let that go.\n\nWe were there on our way up north to the Grand Canyon, but we looked forward to coming back again the night before our flight home.
Great suite with kitchenette and flat screen tv in living area. Provides lite breakfast and evening snack for social hour so you don't have to eat out every meal. I always stay here when in Scottsdale. Close to old town and baseball stadium.
If you are just bumming with the guys and need a place to bed down this place is ok. Breakfast in morning is basic but more than just rolls/juice. Biggest complaint is upper levels are only accessed via stairs. Quite inconvenient when lugging bags and clubs to upper levels.
Our stay was very pleasant. Hot season so there were plenty of rooms available. We chose a 3rd floor suite not realizing there were no elevators. Next time - ground floor. Pool and lounge area were great for relaxing with a drink. Great breakfast choices and a comfortable dining room. Located in the heart of the dining and shopping areas in Scottsdale.
Great place to stay, very friendly staff, very clean, good location, will definitely stay again.
The front office staff are very friendly and professional. The complex grounds are clean, neat and well kept. The suites were spacious and offered plenty of supplies. There's a beautiful pool and covered sitting area for barbeques. The pool is non chlorinated which I really enjoyed. I will certainly stay again when I get back into the area. The only disadvantage to the facility, is there are no elevators to the upper levels (only 3 floors), but would be a disadvantage to those in poor health to climb stairs. I'm sure the facility would work with you in getting an appropriate room for those who cannot do stairs.
Staff attentive, professional, yet friendly. Water in lobby-it was 101! Coffee was great. Cookies were great-but unsure of ingredients-nuts? Cigarette butts all over outside area in early a.m. Wished for small continental breakfast.
The pool and patio area was great!! And friendly staff. Rooms need updating. And was hoping for a small continental breakfast.
Rooms are nice and clean. Staff is friendly. Check in/out process very quick Right on the street so a lot of traffic noise
We stayed here for super bowl weekend, when the demand was much higher than the supply in the Scottsdale area. With that said, hotels could have gotten away with a lower level of service because they just could, you didn't have options. However, the Hilton Garden provided some of the best service I've ever had at a hotel and I have traveled a lot and to many 4 and 5 star hotels around the world. Everyone was so very friendly and they had complimentary candy, drinks and football souvenirs for their guests. The location was ideal - right in the heart of old town, where all the action was going on. Would stay here again in a heartbeat. Thank you for making our weekend so memorable. Other than the Seahawk loss, nothing to dislike.
Friendly staff, great location, excellent breakfast
Great location for getting around downtown Scottsdale.
The room, over all, was outstanding. The French doors separating the living space with the bedroom area was a wonderful touch. The staff was terrific, and the facilities were very good. We loved the hotel and enjoyed the area, with its shops and restaurants.
This hotel had a great room and everyone was very friendly. The main thing I did not like about it was that the pool was lacking a lot in atmosphere. It was just a simple pool with nothing great to offer. Other than that, I had no objections.There is a lot to do within walking distance and I had a good time while I was there.
This is a great Marriott for the price point. Rooms are big and have everything you need with the exception of a room safe. The location is great - walking distance from lots of shopping restaurants and coffee. What was so disappointing was the price for parking. If you valet its 13 a day which I get because its valet. What irks me is that its 9 a day to park yourself in the structure! Really? Being a guest at the hotel should at least allow you to park yourself for free - cmon Marriott gimme a break!
I spent one night here and thought that the hotel was very nice, the staff was helpful and the room was very comfortable. The only thing I wasn't crazy about was the pool area. It was a little small for the hotel size, but was still clean and well kept. Overall. I would love to stay at this hotel again!
We have our family reunions at this hotel and it's really fabulous! The only problem I experienced was in the restaurant. The children's menu had cheese pizza but the cheese had jalapenos, making it too spicy for my grandchildren.\n\nIt's conveniently located in the middle of all the activities in Downtown Scottsdale plus there are shops right outside on Brown.\n\nWe love this place! There is also comfortable furniture to sit in the lobby plus there is always cold water and Arnold Palmers to enjoy.
I would recommend this Hotel to anyone visiting Scottsdale. Being right in the heart of Old Town Scottsdale it allowed you to walk to many Restaurants, Shops, Nightspots and Baseball Games. The staff was very helpful and the service was outstanding. Very clean rooms and comfortable beds. All around great experience
My family and I went to Scottsdale for a family trip/conference and had a FABULOUS time. The hotel was wonderful and in the heart of everything. All of Old Town was just outside the door. The hotel was beautiful, the staff was awesome and the underground parking was great. We will definitely visit Scottsdale again and will defintely stay at the Marriott.
My suite had a king-size bed, small balcony, comfortable sitting area and desk. Refrigerator and coffee maker: nice conveniences. Several nice restaurants are within walking distance -- try The Gelato Spot for an unusual mix of artisanal pizzas or delicious gelatos. Parking and internet have a daily charge, which I did not like. Internet has replaced telephone as the hotels' cash cow. The restaurant offered a nice choice of breakfast foods. The staff was courteous and friendly. I'd stay there again.
The only thing we were not happy about was the parking. Last year when we stayed we did not have to pay to park in the parking garage so we were suprised that they were charging $13.00 a night this year to park.
The marriott was an excellent chioce for all the travelers coming to the wedding. The staff was very helpful and the location ideal. I enjoyed my visit and would stay there again
The folks at the front desk were friendly enough but I found out that the on line travel website never forwarded any of my Marriott rewards informantion that I plugged in, so the hotel did not provide me with, newspaper, robes, single bed instead of requested 2 beds, etc unless I called and begged them. They were unable to validate my number until I called marriott and had them take care of it. Also, the hotel had construction going on and the drilling was quite irritating while trying to conduct some business... looks like they have lots more construction to go so call first for a quiet room. I will not stay there next month, will find another property. I have stayed there 4 times in the last 6 months and have had similar issues. t
We were only in Scottsdale or one night so we wanted something cheap and in the heart of Old Town and this was the perfect location. I'm a hotel snob so I'll have to admit that this hotel isn't the BEST of the best but it was alright. The room space is great, the bathroom is okay, the location is awesome, the pool is GREAT. The complimentary breakfast was nice, there are no cooked eggs or whatever, just cereal, oatmeal, coffee, tea, bakery goods, toast, english muffins, ETC. The staff was FRIENDLY and very helpful. I didn't like the quality of the blankets. The sheets and pillows are FINE but it's the blanket that I felt icky about. I'm used to the lobby having a guest bathroom but they do not have one. they have a bathroom behind the clerk desk and it has cleaning supplies in it, it was weird. If they could, they could just put in a divider or something to cover it up. Or build a door/closet in the bathroom.
Clean rooms, friendly staff, close to all that is old town Scottsdale! Mountain Dew machine out of order... I know it's petty but I need me my dew!
The staff were very attentive and corrected a problem quickly. My room near the front of the hotel was too close to Indian School Road. I would have preferred a quieter room near the back.
Nice basic hotel in great location. Worked well!!