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Noisy and not comfortable. I was there four nights and when I checked in I requested that a blinking red light in the room be fixed. Still blinking when I checked out
Great pool, great restaurant Could have been a little cleaner. The maid staff was good. I just mean the hotel in general.
Located walking distance from great shopping and restaurants, this place was fine. Fun modern decor, friendly staff, and nice pool area. The room was very clean and well decorated. While the rooms are very clean, it could use some "touching up" from scuff marks on the walls and trim to chipped furniture. But, that's just be me being picky. I did feel like it was slightly overpriced for the old hotel turned boutique, but we paid for a clean room in a great location and at the end of the day, I'm fine with that.
Friendly, helpful staff. Rooms were clean. Great location, we walked to Giants Stadium and to many restaurants. Used the hotel bikes and enjoyed the pool with games. Workout facility is good. Food was good, not great. As friendly as they were, service was slow... we couldn't get into most of our rooms until 4:30 or 5:30 in one case. Service in the restaurant was painfully slow. We weren't in any hurry so it was ok, but if we'd had somewhere to be, it would have been a problem. Broken elevator was annoying.
Staff were very friendly and helpful. Our room didn't have a fridge; didn't find out until almost midnight the second day of our stay that all other rooms had a fridge.
The hotel is minutes from Old Scottsdale, as well as easily accessible from highways and the airport. Very convenient.although Although we used the elevator to access our room on the 2nd floor, getting our luggage from the car in parking lot to the elevator was not easy due to the few stairs near the parking lot. Anyone with heavy luggage, a stroller or wheelchair would find the stairs a detriment. Suggest ramps replace the stairs.
Fantastic Pool and overall color pallet. The valet- especially Anthony was so helpful and absolutley made our stay in Scottsdale memorable. We loved taking the bikes out for a morning ride and then hitting up some of the great local restaurants. The room size was perfect for 2 people and we loved the decor! We can't wait to stay again.
Great location/proximity to Old Town. Didn't have ANY hot water during my stay. What's the point of a hotel room without hot water. Bed was also not comfortable.
The location is absolutely great! Within walking distance to everything. Felt stupid for renting a car. We didn't even move it during our stay. Walked everywhere in old town and took an Uber to Camelback Mt. ($15 that way and $6back... strange ) Loved the vibe by the pool and the variety of people. From families with kids, to young adults and also mature couples...everyone was very chill and had a good time. We ordered food a few times by the pool and service was excellent. The pitcher of margarita was perfect for an afternoon in the sun after a 4hrs hike. They had a wedding one of the days and pool area had to be closed by 4pm. I completely understand it...however, we had to make different plans since we were not aware of it in advance.
Valet was solid. Couldn't believe the guy actually remembered my name as I walked up to get my car the next day.
Location was great Front desk staff who checked us in didn't make eye contact or seem to care. We were not advised that elevator was broken so had to lug our luggage up 3 flights. Pool "service" was nonexistent and I found the drinks to be overpriced. My friend later got stuck in the elevator after it had been "repaired" I communicated all of this to the manager and he was amazing. However, I feel like this hotel is misrepresented as a luxury hotel. Service and just the proprtt itself could use some updating.
Rooms in bad condition. Need maintenance. Bar staff extremely slow and under experienced making drinks.
We stayed here for super bowl weekend, when the demand was much higher than the supply in the Scottsdale area. With that said, hotels could have gotten away with a lower level of service because they just could, you didn't have options. However, the Hilton Garden provided some of the best service I've ever had at a hotel and I have traveled a lot and to many 4 and 5 star hotels around the world. Everyone was so very friendly and they had complimentary candy, drinks and football souvenirs for their guests. The location was ideal - right in the heart of old town, where all the action was going on. Would stay here again in a heartbeat. Thank you for making our weekend so memorable. Other than the Seahawk loss, nothing to dislike.
Friendly staff, great location, excellent breakfast
Rooms are nice and clean. Staff is friendly. Check in/out process very quick Right on the street so a lot of traffic noise
Great location for getting around downtown Scottsdale.
The pool and patio area was great!! And friendly staff. Rooms need updating. And was hoping for a small continental breakfast.
Staff attentive, professional, yet friendly. Water in lobby-it was 101! Coffee was great. Cookies were great-but unsure of ingredients-nuts? Cigarette butts all over outside area in early a.m. Wished for small continental breakfast.