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Good hotel. Not great but probably the hippest hotel in the area. Great location. Be ware tho I rented I room with two beds and they had no record of it on check in so I had to take a king bed. Not a huge deal but was frustrating. Also the dj near the pool is absolutely terrible and really makes it unpleasant. He talks over the music and has terrible taste. Reservation was not as requested. The dj by the pool
Fantastic Pool and overall color pallet. The valet- especially Anthony was so helpful and absolutley made our stay in Scottsdale memorable. We loved taking the bikes out for a morning ride and then hitting up some of the great local restaurants. The room size was perfect for 2 people and we loved the decor! We can't wait to stay again.
Located walking distance from great shopping and restaurants, this place was fine. Fun modern decor, friendly staff, and nice pool area. The room was very clean and well decorated. While the rooms are very clean, it could use some "touching up" from scuff marks on the walls and trim to chipped furniture. But, that's just be me being picky. I did feel like it was slightly overpriced for the old hotel turned boutique, but we paid for a clean room in a great location and at the end of the day, I'm fine with that.
The hotel is minutes from Old Scottsdale, as well as easily accessible from highways and the airport. Very convenient.although Although we used the elevator to access our room on the 2nd floor, getting our luggage from the car in parking lot to the elevator was not easy due to the few stairs near the parking lot. Anyone with heavy luggage, a stroller or wheelchair would find the stairs a detriment. Suggest ramps replace the stairs.
Staff were very friendly and helpful. Our room didn't have a fridge; didn't find out until almost midnight the second day of our stay that all other rooms had a fridge.
Valet was solid. Couldn't believe the guy actually remembered my name as I walked up to get my car the next day.
Rooms in bad condition. Need maintenance. Bar staff extremely slow and under experienced making drinks.
Great location/proximity to Old Town. Didn't have ANY hot water during my stay. What's the point of a hotel room without hot water. Bed was also not comfortable.
Friendly, helpful staff. Rooms were clean. Great location, we walked to Giants Stadium and to many restaurants. Used the hotel bikes and enjoyed the pool with games. Workout facility is good. Food was good, not great. As friendly as they were, service was slow... we couldn't get into most of our rooms until 4:30 or 5:30 in one case. Service in the restaurant was painfully slow. We weren't in any hurry so it was ok, but if we'd had somewhere to be, it would have been a problem. Broken elevator was annoying.
Location,pool area Bathroom needs improvement. Shower wasn't working correctly and door was broken (wouldn't lock)
Great location! The Saguaro is a vibrant boutique-style hotel. Perfect for families and young people (our daughter is 21 and LOVED it!) The beds were comfortable and our room had a private patio facing the pool. We really enjoyed our stay! Carpeting in the room needed to be replaced.
Location was great Front desk staff who checked us in didn't make eye contact or seem to care. We were not advised that elevator was broken so had to lug our luggage up 3 flights. Pool "service" was nonexistent and I found the drinks to be overpriced. My friend later got stuck in the elevator after it had been "repaired" I communicated all of this to the manager and he was amazing. However, I feel like this hotel is misrepresented as a luxury hotel. Service and just the proprtt itself could use some updating.
Rooms are nice and clean. Staff is friendly. Check in/out process very quick Right on the street so a lot of traffic noise
Great location for getting around downtown Scottsdale.
The pool and patio area was great!! And friendly staff. Rooms need updating. And was hoping for a small continental breakfast.
Staff attentive, professional, yet friendly. Water in lobby-it was 101! Coffee was great. Cookies were great-but unsure of ingredients-nuts? Cigarette butts all over outside area in early a.m. Wished for small continental breakfast.
Friendly staff, great location, excellent breakfast
We stayed here for super bowl weekend, when the demand was much higher than the supply in the Scottsdale area. With that said, hotels could have gotten away with a lower level of service because they just could, you didn't have options. However, the Hilton Garden provided some of the best service I've ever had at a hotel and I have traveled a lot and to many 4 and 5 star hotels around the world. Everyone was so very friendly and they had complimentary candy, drinks and football souvenirs for their guests. The location was ideal - right in the heart of old town, where all the action was going on. Would stay here again in a heartbeat. Thank you for making our weekend so memorable. Other than the Seahawk loss, nothing to dislike.