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Close proximity to Clarke quay Hotel staff were poorly trained and lacked management
Location is great... lots of shops & great nightlight... MRT very close to the Hotel... Breakfast was good + executive club on the 11th floor for happy hour was a bonus... Never had to wait for a cab... 2nd floor under construction... lots of noise during the week... pool area looked a little dated....
It was steep in price for what you get. Having said that there was nothing amiss one you are in. The staff go out of the way to help. The west need to learn this from the East.Facilities were good. Breakfast was too damn expensive.
Neat, clean, great location with lots of restaurants and food places and just across the MRT. I thought the bedroom was a little small in comparison to what I would expect in this part of the world for this class of hotel.
Staff are friendly and polite. Rooms are clean and comfortable. It is very well situated for walking to Chinatown and the MRT is virtually next door so it makes travelling around the city less of a hassle. We have stayed here many times and wouldn't hesitate to return.
The location was really good. Next to the river and heaps of restaurants,bars etc. Easy to get a taxi from the hotel & the concierge were full of helpful information about anything we needed to know about Singapore. The spa should have been warmer than the pool.
Proximity to Clark Quay attractions. Floor layout was like a maze otherwise very nice place.
This is my second stay at the hotel and I would have no hesitation to return again. Staff are friendly and willing to help. It has easy access to all part of the city due to the MRT being closeby.
just ok. nothing special
Location The hotel was more of a 3 stars or less. It need a lot of updating. Everything from the bed to bathroom was old and worn out.
The convenience of its location and ready access to the adjacent MRT station, although the construction of the Central Shopping Mall has robbed the hotel of its former main appeal, the view of the River Although I requested a non smoking room but was allocated a smoking room and was unable to be reallocated.
Friendliness and courtiousness of staff. Very clean rooms and well furnished. Hotel is in a brilliant location, provides good chinese food, has a superb swimming pool, and is within easy walking distance of Chinatown, all the main attractions, shops and excellent restaurants. We could not fault the hotel during our stay.
Det var billig. Utrolig små værelser.
Hotellet var rimeligt på alle måder, Personalet var venligt og imødekommende på alle måder. Der var dårlig skiltning til faciliteterne (pool og træningscenter), men de kunne findes efter lidt udforskning af hotellet.
Det er beliggenhed Bedre morgenmad vi købte mad/pålæg på marked som vi så tog med på hotellet få lavet alle de små ting der mangler Ansatte skal ikke sove I sparummet som også blev brugt til lager F.eks. Gamle køleskabe
Super god beliggenhed. Lille udvalg på morgenmadsbuffet.
afslappet atmosfære - bedre mulighed for regulering af airkondition, gratis internet,
OK, just OK room is a little bit old and needs re-model
The hotel is located close to Chinatown and a MRT station. The MTR allows you visit all of Singapore at your own leasure.
The room as big and clean. The location was good and close to mrt stations. There is a lot of restaurants around and its close to some turisty places. The only thing I didnt like was the food. The food at the hotel was not so good, but the good thing is that there are tons of restaurants close to the hotel.
Bar prices were rediculous
Proximity to the CBD and food No
I specifically request for non smoking room. but one of their staff namely ms.karishma allocate me smoking room. later I complained to them then they change the room.
the hotel is near the mrt station, the place is great near china town and lots of mall surrounds the hotel.. and of course cheap food everywhere they did not clean our room on our 2nd day
Proximity with MRT & shopping centres Phone numbers for valet service was not available in the room.
we were upgraged to an executive club room when we actually booked a deluxe room. so we got more than we hoped for. the carpark needs a revamp.
Was clean and close to all!
The good service of the staff.
Best is that one gets around pretty easy cos of the mrt located nearby, shopping at ones' convenience and eateries aplenty! Checking into hotels worldwide is at 2pm. Our flight were delayed and when we finally arrived at Furama City Centre, it was almost 5pm! Imagine our disgust when we were told that one of our rooms (we booked two rooms!) were not cleaned (ready) yet!!! Furthermore, we were travelling as a family and our request for a connecting room were not entertained even though we did specifically stated in our online booking that we need connecting rooms!!! They only manage to get us connecting rooms on the second night very reluctantly!!! Then there was the water problem which needed to be solve! Bathing half way and there was just hot water and no cold water which we needed to call the technician!!! Imagine my kids embarrassment!!!!
The view & location were fantastic. The hard bed & breakfast needs some work, more variety each morning would help.
Great location, good room size and friendly staff Street noise.
Fantastic place to stay with the most amazingly friendly staff. When we asked for soap and tea it was provided very quickly. The 2 bedroom apartment is cosy, not quite as big as it looks on the website but it's very clean and the amenities are good. The breakfast was extremely basic but there was plenty of it and well topped up. Don't stay here if you like a buffet breakfast with plenty of choice.
Big, spacious, comfortable apartment.
the reception staff were wonderful. every time we entered the building we were greeted with a smile and a hello. when we lost a mobile phone in a taxi they bent over backwards to help find it and find it they did. your maintenance man was very patient with me when trying to explain how to use the washing machine/dryer. i had searched the internet for 2 months to find suitable accommodation for my 2 children and myself and was more than thrilled when we arrived to see our room. thank you so very much for being part of our wonderful holiday. perhaps an instruction manual in the room to show you how to use the washing machine/ dryer so we don't have to bother the maintenance man.
Friendly, helpful and attentive staff. Spacious, comfortable and clean apartment. Great location close to river, shops and restaurants. Easy, free access to internet handy to have.
The pool is not friendly to young children. There is only a very small area of shallow steps. I suggest installing a small, shallow "baby pool." Also, there was no proper outlet in the bathroom for the hair dryer.
Great location near singapore river ; kitchen and washing machine in room No
The room we booked was well equipped for an extended stay but most probably not for two or three nights as we did. It is annoying arriving at a hotel at 23h30 in the evening and not finding a minibar. I found the staff at the hotel totally useless. Most of them were unable to conduct even the most basic conversation in English, and issues such as booking a taxi and getting the internet to work was cumbersome. They porter dropped one of our bags from the baggage cart, causing items inside to break (Normally you wold rely on the airline to do that). The ladies in our party were not very happy with the fact that the room lacked a hair dryer. Though the rooms were in very good knick, I found the passages, elevators and walkways extremely dated (looks like it was last tiled in 1980).
Hotel was in a great location for restaurants and shopping, excellent space in two bedroom two bathroom apartment. Breakfast was good. Rooms were a little dated but clean. Also renovation is underway which will see rooms be refurbished.
Staff was outstanding and hotel accommodated early check in w no issue. Walking to Raffels or Clarke Quay MTR is less than a block away.
All great except no "do not disturb" sign at the door, so they called and ringed and woke me up numerous times. I know they were just trying to do their job, but we also need to rest...;-)
Extremely kind and helpful staff. The front desk guy escorted me all the way to my room: I felt a little self cautious as I would have much preferred a lady. I loved the room: very spacious, comfortable and luminous. The swimming pool is decent, although the water was cold. I love the location, close to the Singapore River, dotted with stylish Japanese and Italian restaurants. The clubbing area of Clarke Quay is only one kilometre away.
Internet speeds were excellent, pool/work out room was nice. Lobby was spacious and open. Restaurant was nice (but expensive). Bathroom is literally part of the room and only a curtain separates you from the room. The room size was SMALL (especially for a family). No fan in bathroom/shower makes smell and humidity uncomfortable.
Excellent location, easy check-in/out Room was too small for my liking. Bathroom is connected to the room and there is no sofa or buffer area between bedroom and bathroom.
The fact that the TV screen was big and clear. TV channel options were lousy, no free movies on HBO. I was also promised a complimentary late check-out at 3pm but at 1pm, hotel reception already started calling me to ask me to check-out.
Dejligt nyt hotel med en fremragene beliggenhed tæt på clarke Quay med et stort udvalg af spisesteder. Værelset er rent og moderne.Meget hjælsom personale i receptionen, Ikke rigtig styr på morgenmads servering,
God morgenmad og god pool samt flot udsigt ud over by og pool
Pool and location is very nice I didnt like toilet and shower combination. They could give slippers. Beware that some rooms are without windows.
I like this hotel also the staf was so friendly. I found a small problem with the first room witch I tooken then the staf changed my room to executive room :-)
I like the location and warm hospitalty of the staff. The hotel has enough facilities pool was a surprise for us. The cleanless of the toilette should be reconsidered. Towels were very old should be checked. There were no soap for hands this can be added. The rooms were small. Some rooms doesnot have Windows mine's has a window thank you! I think these are small things to be recovered. In general we are happy to stay we had a good rate from Kayak. Thank you!
I stayed in one of the dorms here. It was in a cool lofted area, and each bed was set into its own separate space in the wall. It was great! Very comfortable and quiet. The space is also an art gallery, which is kind of a weird combination, but it gives the place and interesting vibe. I would definitely stay here again. The layout is kind of maze-like. It's not too bad, but it's confusing at first.
Cool place to recharge! Complimentary water was a plus, decent outlet availability for electronics, good wifi connection, VERY helpful staff. The shower leaked into the bathroom. Room cleaning happened just as we wanted to come back in the afternoon to rest.
Hotel was very clean. Staff were friendly and helpful. Rooms were modern and well appointed. Great location. Wifi was good for business travel. Rooms were very small. My view was of the alley.
Excellent location for much less money than most hotels in the area. May be a little old fashioned for some and the rooms are very small.
very good location,close to metro station,china twno room is little bitte small
The fact that the people took care of our lugguage the last day until we went to the airport Many thinks: 1- the noise of the disco attached to this hotel (till 6 in the morning); 2- the bugs we found in our room; 3- the fire drill a 5h30 or 6am and the fact that when we went down the guy just said that there was maybe someone smokking and nothing else (even no apologize)
Staff was very friendly & had a good personal touch Breakfast can be improved.
location is perfect noise coming from clubs next to the hotel
The breakfast is not a 4star but a 3star breakfast. Rooms are very, very small. There was mildew in the corners of the room. In comparison to other Best Western Hotels I have been (Amsterdam, Santiago) the service was not as good. Therefore the price for room/night seems to me a little bit exaggerated.
The most of stuffs are very kind. I didn't get sure about the Wi-Fi password to connect for the Internet.