Syracuse Hoteller

Very comfortable and spacious rooms. Cozy comfortable beds. Good breakfast. Convenient location. Parking was tight.

The best deal you can get in Syracuse. Nothing

Hotel is good. Staff is great. They helped me out of a major problem when my car would not start. Syracuse weather.

The location was perfect. We were going to an event at The Stage. Upon arrival the lobby was beautiful and the staff very welcoming. The room was clean and comfortable with all of the necessities. We ate both dinner the menu was amazing with variety of vegetarian meals. Breakfast as well. With such a beautiful lounge we ate there both meals. All of these things were of great quality but the staff is the shinning star of the hotel. The front desk clerk who always had a smile and a welcoming word to the shuttle driver and all of the wait staff!! The business end of the bathroom was a little worn.

For a "king suite" it was a very average room-may as well opt for a cheaper room. It seems one half of the hotel is way nice than the other-but it's still nice.

Room was neat & clean; nice linens and a huge rain shower stall. Close to SU and University Hospital. Continental breakfast is not offered nor included in room price. Parking costs extra. In a small market like syracuse, these should be included in the room price.

Hot tub and pool are great, well stocked with towels. The room was clean and comfortable, and the staff was friendly. No vending machines or options for food. They had limited drinks at the front desk that were overpriced, and the restaurant served breakfast that also seemed kind of steep.

Room cleanliness was great Love their chocolate cookie gift upon check in and the candy bar in the room Very convenient off 90 thruway Cost was great for location and overall hotel quality Thank you for complimentary breakfast buffet Mattress comfort & quality was Just OK The restaurant is to the left of the front hotel entrance and there was loudness I stayed on the Hilton Honors level and noticed the noise level adjacent to my room and one level below. More sound-proofing needed

Clean, affordable, comfortable. Cant ask for more then that

Internet access is very poor except in the lobby.

Had everything I needed in the room for a short stay: desk, coffee maker, ironing board, hair dryer. Room was very comfortable and clean. I liked the waffles at the continental breakfast. Plenty of free parking. The staff was very nice and let us switch to a room with 2 beds instead of 1 even though it's technically against their policy to switch room types if you book through a travel website (kayak,com) Non-smoking hallway and elevator smelled strongly of cigarettes. I wish the entire hotel was non-smoking.

The menu in the restaurant eleven waters needs a few more items to choose from, and the service was extremely slow

The room was spacious, clean and the night quiet. The staff was professional and helpful. No microwave or fridge in the room was a bit unexpected.

It was a clean facility with friendly staff. The continental breakfast was very nice. It was an older facility but still nice

Staff was excellent Room was a bit rundown but clean.

Friendly, professional staff; wonderful complimentary breakfast to include freshly made omelettes and Starbucks coffee; indoor pool, fitness room, and guest laundry; extremely comfortable beds. There was a large, loud group who checked in towards the end of our stay and were very loud and unruly all hours of the day or night. The hotel was very apologetic to us and offered us many complimentary options to resolve the matter as well as monitor and attempt to control the other party.

The updates to the hotel are fantastic.