We were so lucky that they upgraded us to a executive floor, we were very appreciated.I enjoyed very much because the staff were very polite and helpful. One time we were thinking to go to a vegetarian restaurant, one of their staff was so helpful to guide and did the contact for us. In general, it was very fine, except the water in shower takes awhile to adjust.
The room was spacious and the bed was comfortable
Very good lagation. Room is not very clean.
Very friendly and accommodating staff. They try to do everything to please their guests. Just ask and they assist. No complaints. The room rate charged was a little higher than the rate shown when it was booked.
Excellent facilities. Helpful staff. Good choice of foods. Location central. Rooms clean. Would not hesitate to go again. Fantastic value
Excellent service, very friendly and correct personnel, great experience!
Great breakfast buffet Need updating.
Complements to the staff at the front desk. They are both friendly and professional, which give the new arrivals a very good first impression. Also the portering services are highly recommended.
The location is convenient to all facilities_shopping ,restaurant etc. Everything was ok during my stay.
Everyone was very pleasant. A few staff spoke English. Rooms were clean. Great breakfast buffet. The pool is a above ground pool, and not as nice as it looked online. They had a nice bar with a piano player. The lobby/bar/buffet is quite open with couches to sit as you wait for taxis. Its a little old fashioned.
Hotel ONE has business travelers down pat. This hotel is very nice, clean, and high-tech. The rooms are big, with flat screen TVs, and every hook-up imaginable for your computer. I can connect my laptop to the TV and watch movies/TV shows that I have on my computer, there's a printer in my room, LAN cable, power plugs to accommodate whatever kind of plug you have... even a special 110volt plug in the bathroom for your hair dryer. The bathroom is big, with a walk-in shower and a bathtub that is borderline Playboy hotel in Vegas style. I hope there aren't people in the other buildings with binoculars trained to this building! But it's fantastic.
I have no real complaints about my stay at Moon Lake Hotel. The room was spacious and clean, the bed was comfortable (good firm mattress), and all toiletries were provided as complimentary. The location is great, being just a few minutes' walk from the main railway station, the breakfast was plentiful, and the staff were friendly and helpful. For the price, there is literally nothing I have to complain about.
Can not say enough good things about the service of this hotel. Rooms were clean, staff go out of there way to help you. If I could change anything, it would be the morning breakfast, to add scrambled eggs and some ham. Thank you Royal Seasons!!! Breakfast is more asian than western style.