Everything about it - as could perhaps be guessed from the fact that it rated 'excellent' on all features above.
Being able to order special pillows
Kids running in hallway No car park for general use - only valet offered and not told how much it would cost
It is a conveniently located hotel I had booked a twin bedded room some months before leaving the UK. We were eventually offered a single/double bed and had to have a (very comfortable) "put-you-up" bed squeezed into the room. Seperetely, the restauant manageress was graceless and "sour" and gave a poor impressing of hospitality. I would never stay in the Hliday Inn in Welligton or recommend it ti friends or business colleagues