Hilton London Metropole

Staff is excellent. Very polite and helpful. Location was good, next to Merchant Square and close to city and Edgware road.

In terms of room look and feel, seems like a hotel from 90s, everything too old. It doesn't represent Hilton brand at all. It seems charging for the location and nothing else. Bathroom taps seem to be from classic era. It might be a luxurious hotel property in 90s, but not in 2019.

No value for money. Booked a room, particularly, with a view, but was given a room with no view.

Service, staff, representation on website

Bathroom dowdy and old. Breakfast was very busy

Bad hotel and staffs

Staff

The hotel is well located near transportation

One of the concierge was not helpful at all He never gave me a map of the surrounding He responses were vague and inconclusive Until Saturday there was another concierge He really was helpful

The location was good and the hotel staff were friendly. The breakfast was also good.

The hotel needs a makeover. It looks old. I understand that a number of rooms have since been refurbished. These are the rooms on the top floors (> 16).

Location was good. Opposite the bakerloo line. The lobby area very modern and nice

Where do I start! Possibly the worst hotel experience in London for a 4 star hotel. This hotel is all show (on the ground floor) and no substance. Hilton should be ashamed of themselves for charging the prices they do for what is a mediocre hotel at best. I booked the Hilton for my 5 year anniversary as a surprise for my husband and it’s safe to say that this hotel completely ruined our special evening. When we walked into the room we were hit by the smell of cigarettes and sewage. The bed was as hard as rocks and I’ve slept on softer more comfortable beds In a premier inn. The room was shabby with a faux leather office chair that was cracked and balding, when you sat in the chair pieces of the leather would come off onto your clothes. The carpets were totally threadbare and worn, even some places soiled and dirty. There bathroom was grubby and outdated, it reminded us of being in a motel. There were black marks in the bath from where the anti-slip had worn off, in its place was a plastic anti-slip Matt which was disgustingly grubby. We ordered room service at 1:30am for a bottle of water and it arrived 40 minutes later and had to pay an additional £5 for the honour. Breakfast stopped at 11:30 and we went down at 10:50 and food was already being taken away. Our waiter barely greeted us and showed us to a table when he saw a friend at the table next to us and didn’t bother asking if we wanted tea or coffee. We had to find another waiter to order our tea and coffee. This hotel ruined my anniversary don’t be fooled by its grand lobby, it really isn’t a reflection of the room you will be given. They should invest more money on the terrible rooms rather than their lobby