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It was a disaster. We could not stay. We were given a room next to their waste hold area. The window would not open because all the rubbish bins were just outside. The room was tight and horrible. We left immediately. See our comments of 'what we liked'. Terrible hotel. Needs total modernisation, as location is good. Need new staff, training, etc. avoid staying there at all costs!
good customer service rooms quite small
The buffet breakfast was superb, especially the honeycomb. Im the first room we were given the central heating was not wotking and we had to move to another room, but nobody came to help us with our luggage and we had to carry it all ourselves - not what one expects from a 4-star hotel especially as my wife and I are in our late seventies
I liked the atmosphere, facilities and the staff who were most helpful and friendly. I did experience some problems with accessing my room with the card that was provided to me. It often didn't work and this caused me some inconvenience. I would have been much better off with a good old fashioned key! However, the staff made every effort to resolve this problem by upgrading me to a different room with a sea view. I considered this to be outstanding customer service.
Received room upgrade. Very good service
Leisure facilities £15 to pay for car parking. No mention of this until we had arrived. Staff could be a little overzealous. We received the bill for our evening meal before we had had our dessert and coffee and our table was cleared while we were getting our cooked breakfast
Nice spacious room and spacious general areas staff were very obliging. Could not control temperature in room which got very hot. But in fairness that is a problem a lot of older hotels have.
The breakfast was very delightful, lot of choices and they do cater for vegetairans and those who use soya milk. The spa facilities were good. However, I would say that the hotel needs refurbishment and some area needs modernisation. Being told that we are limited to one towel each by one particular member in the spa club. This was not the case with other staff members.
A very comfortable bed having to wait in line to get a breakfast table
The hotel was very comfortable. The service in the restaurant for breakfast was not good.
old world charm but shows signs of fading service in Oscars restaurant fell well below expected standard
The cleanliness and convenient location
On Business Would have liked more choice of evening meals
Location, excellent value for money Pillows too hard
Besides excellent standard of facilities (shower/heating/TV/wifi/workarea) the hotel has a simple, modern fresh design throughout.
The staff were very polite and welcoming, the rooms were modern and tidy and the breakfast service was very good.
Breakfast was good , and the showers were excellent. Reception staff were very friendly the air con wasnt working , ordered a sandwich and 30mins later still not arrived
Everything about the hotel was excellent, friendly staff, good facilities and very clean, I will definitely return again and recommend this hotel to everybody. nothing
nothing too much trouble watered down orange juice at breakfast
rooms slightly over priced.
The hotel was comfortable and the staff were friendly. It was rather noisy during the night. We were disturbed at 2am by a couple arguing loudly and again at 3.50 am by people returning from a night club trying to access our room. So consequently we hardly slept on the first night of our stay. This was the only thing we did not like about the hotel.
Værelset var stort og flot. Hotellet er meget charmerende og har en fantastisk beliggenhed. Restauranten er helt eventyrlig flot, og maden er også god. Swimmingpoolen og jacuzzien var virkelig ulækker. Der var spindelvæv overalt. Det værste var, da vi opdagede afføring på bunden af barnepoolen - det havde været der hele dagen, uden at hotelpersonalet opdagede noget. Hotelpersonalet er meget ufleksibelt i deres attitude, vi fik ikke lov at sætte os i restauranten og bestille mad 5 minutter i 7, fordi den først åbnede klokken 7, selv om vi sagde, at vi havde travlt og skulle nå toget tilbage til London.
Welcoming staff for English speakers but noticed lack of skill at reception for foreigners ie rapid, complex sentences, given once, no body language or reference to local town map etc. I saw two foreigners bemused despite being given instructions which only I could just follow. A little bit ot raining might help! Just a friendly observation - not meaning to be too critical!
Central location very limited carparking hotel needs a make over, quite dated
we found the location ideal for the shops and theatre.The breakfast was very good and the staff very polite and friendly. creaky floorboards and the housekeeping staff started vacumming at 8.30 in the room upstairs. Also building work taking place although this was probably reflected in the price we paid.
Decor very very tired (corridors & bathroom) It was a typical old fashioned "seaside" hotel... the bathroom hasn't been changed since the 70's (nasty pink suite) and had a mouldy/damp smell. The room also felt extremely draughty and cold, despite the heating being on! The staff were friendly enough though. So to sum up, it is OK for one night.
The staff and the breakfast were superb. The bedroom smelt, believe it emminated from the mattress. Arrived late too tired not until next day the smell had ingressed into clothing. Decor poor and needs complete refurbishment.
a up grad of room free of carge noizy nabbears but was lookd aferter
Everyone was helpful & friendly.An ideal spot for all locations in the area.
the pool and sauna .breakfast the room was an insult ,bathroom outdated and very dirty shower unfit to use . plugs loose on walls wallpaper a disgrace ,torn and dirty.
when handing in my key the receptionist could not give me a receipt for the room have requested copy but by 6th July still waiting
This hotel offered free WIFI & Parking, and the room only cost £32! The receptionist was very helpful and friendly and I got a free room upgrade. The food in the diner was very good and well priced. Can't really work out why people were moaning, the price is fantastic and everywhere is very clean. Yes, the hotel is a bit dated but its comfortable and the cheapest around so well worth it for a short break. everyone stop moaning and pay more if you expect 5 star services At best, the floorboards outside my room were a bit creaky and there was no blind in the bathroom, which didn't particularly bother me
Det eneste positive var beliggenheden. Badeværelset var nyt men med bruser i badekar, hvilket er farligt for ældre mennesker. En brusekabine var der plads til.Personalet var søde men ikke en superservice. Gennemrenovering af det meste af hotellet, nye senge. Pudse vinduerne så man kan se ud af dem.
It was very clean and modern and the staff were very friendly No food in the evenings. There was no sound proofing in the room, when the people came into the room above it was like they were sat in the room with us
went to a show at the b i c
the setting and breakfast sqeaky floor boards and windows were hard to shut.
We stayed at this hotel to attend a wedding and reception. The Orchid has excellent facilities for both weddings and wedding receptions and the staff are very friendly and helpful.
Friendly staff. Value for money Nothing to dislike
The reception and lounge area was very attractively decorated and inviting. All the staff we dealt with were very pleasant and helpful. The bedrooms were very basic and the blinds in our room were broken in places. The room was also at the front of the hotel so was quite noisy, however it was clean and warm.
Good Scrambled egg and service at Breakfast.
quirky decor, good parking, spacious public areas, very pleasant restaurant, friendly reception, good last minute room rate, excellent location. had to have breakfast one morning in less pleasant nearby sister hotel; mattress rather thin
The organisation of my sons wedding was great. The ceremony and the facilities we used made it very special. Some areas needed to be refurbished..... which was a shame.
All facilities excellent including restaurantand service Could not gain access to balcony Directions to carparking not clear when booking
I liked the style of the hotel, different from other Premier Inn's The restaurant staff seemed inexperienced and there didn't appear to be a manager
We were given a lovely large room which had a seaview. The staff at the hotel reception were friendly and extremely helpful, giving us directions and information about the university which we were going to visit. We stayed in a twin room , the beds were rather hard and uncomfortable.
Excellent staff, amazing spacious room, clean modern hotel.
Balcony doors in our room were locked and this meant there was no escape route other than the main door.We asked at reception and were told that the balconys had not passed the safety inspection and therefore could not be used which we thought was a poor excuse and not complying with Health and Safety Regulations.
Beautiful room with balcony, lovely restaurant, great ambience.
My son and I loved the layout, design of room, hotel, the sea views and accessiblity to Bournemouth center. The receptionist very helpful on arrival. Beds were rock hard and pillows to match. Having asked to be moved to a quiet room were given a lovely room but could hear baby crying in adjoining room through night. So both my son and I did not sleep well at all. No hangers for clothing and very little lighting for evening when dark.
Great building, bar and restaurant area very well designed and relaxinb atmosphere Unfortunately we were allocated a room suitable for disabled guests which would have been great for a wheelchair user ( having holidayed this year with a friend in a wheelchair and realised how hard it is to find suitable accommodation - this is a real plus) however it meant that we only had a disabled shower in our room and no bath- which for non wheelchair users is a bit disappointing - we were not asked whether this would be OK which I was not happy about.
Very relaxing, fabulous breakfast, pleasant staff. Pity about the awful weather though!! Just opposite the Pavillion Theatre where we had tickets to see the Electric Light Orchestra trib band, brilliant!! Nothing negative springs to mind.
Hotel Is Clean,rooms are really nice and a lot of space with great bathrooms.Beds are also comfortable. There's no room service available at the hotel and think they should review this some time in the future.Many people are awake late and want a snack or drink and the hotel doesint offer any.
it was very lay back .a good placa to stay near the beech and shop and pubs.
The room was newly refurbished and well laid out.Very clean and lots of room.Comfortable bed. The staff were mostly non english and they were unfriendly and also unhelpful failing to pass on a very urgent message for me.
The staff were friendly and service understanding and hospitable. The heating was not working in the room we checked into, and one of the windows was broken. We were given a replacement room which was much smaller, but we were given a free dinner to make up for it,
Great location, great breakfast and friendly staff. The room was very hot when we arrived, the housekeeper tried to get us out the room early and the grouting around the tiles in the bath was dirty, off colour and generally old and worn.
the location of the hotel as it was close to the beach and the town, the staff where helpful and friendly, the room was clean, spacious and comfortable,and the breakfast was excellent.
Location, easily accessible, parking facilities.
The friendlyness of all staff and there quickness in helping The rooms need updating bath's need replacing or degunging and the view of the pool area was terible
I liked the location of the hotel, easy access into the town. The room was very clean and there was alot of space. We stayed at this hotel at the end of november, being very cold we expected heating in our room, unfortunatly there was no heating in our room, took 3 phonecalls down to reception to get them to bring a small heater up, which then came with a grumpy member of staff with no apology. On the website it states there is parking available and it does no need to be reserved. We arrived at the hotel at 2pm and there was no parking spaces available, even the next morning there was still no spaces. We paid at the hotel by debit card after reserving the room on booking.com after leaving the hotel the next morning and giving the key back I received a phonecall from reception saying that I still hadn't paid for the room. Not a good experience.
Staff were very rude and it took ages to check in. Car parking was terrible and I had to street park and get up early in the morning to move the car. As I was at reception I heard them trying to relocate guests as they had overbooked. The room was stuffy and there were no pillows on my bed when I checked in. The bathroom hadnt even been cleaned as the toilet was unflushed. The hotel description mentioned free wi-fi which the hotel did not have.
location good easy access to beach and shops both outdoor pool and health suite closed for duration of our stay
A nice hotel for a layed back holiday. Would not be recommended to to people for lively nights out.
Lounge area Bathroom was tiny with cracked mirror and old bathroom carpet and sliding door. Bed was tiny and soft. Apparently it was a dancing hotel and music filtered up til 1.30 am. No breakfast was included in the price. Bedroom picture misleading.
Only stayed for one night
Good location, really friendly staff, clean hotel and loads of car park spaces! Decor was a bit old fashioned but wasn't too offensive!
I realy do enjoyed staying at Hotel Piccadily. Staffs were very helpful and friendly!very confort room aswell!no fuss or anything it was great hotel!!!! Nothing
nice, clean hotel, good location
Clean, pleasant room; well located. A staff member entered our room in the morning while we were still asleep!
Clean and tidy. Friendly staff. Had to change room on arrival as it was far too small for a double and quite dark. Second room was better but still small and required updating.
Value for money Difficulties with booking. Active hotels and Piccadally not aligned on certain issues as type of credit cards to be used etc. Gunnar
The receptionist was extremely friendly and helpful, and the breakfast was very good! Location excellent for accessing town centre. The room we were in was very small.
Det var sådan set godt nok, men var for dårligt at de ikke kunne ordne vinduet som var utæt. De lovede at en ville komme og se på det, men der skete ingenting. Det er jeg meget skuffet over, værelset var virkelig koldt om natten. De skal renovere hotellet sådanne så man får det som man betaler for
clenlyness Menu a bit limited
the bed was nice as were the pillows,towls nice and thick would have liked more chose of food from menu at night,only the taster menu on offer which was over priced
It was overall an excellent stay. The room was simply lovely, the food was delicious and so was the wine on their list. The hotel is very stylish and offers a homly feeling right away when one enters. That I coundn't stay longer... ;-)
I wanted to experience a "Green" hotel. I was very impressed and felt well informed about their efforts to be as eco friendly as possible. The hotel has been restored beatifully, fabulous beds and great food.
A luxurious room with a roll top bath in the window alcove, very attentive and friendly staff and excellent food in the restaurant, what more could you ask for. Plainer biscuits with the room service cheese !!! but thats all.
Overall the hotel was lovely. Thank you for a very pleasant stay. There were no bad points whatsoever.
A good hotel in a great location with all the basics that you need. Excellent friendly knowledgeable staff for whom nothing is too much trouble.
Served Vegetarian Breakfast which was very good. Perhaps more choice on vegetarian meals & evening entertainment would be useful.Very close to beach & pier. I stayed in Room 30. I found flow of water was very low & only trickle of water came out of shower. Pressure from Cold & Hot water taps in sink had very low pressure & water from hot water tap was very hot & low pressure. So water pressure need improving.It would be better to have a mixture tap in sink instead of having two single hot & cold taps.
Location To BIc
the service was good and the food was good the room was clean but very small
The rooms were small, but clean. Breakfast was lovely, though served a little early on a weekend in my opinion (8:30-9:30am!). The staff were friendly and helpful. Location was perfect a 1 minute walk to the centre of Bournemouth
The staff on reception and in the dinning room were very friendly, welcoming, down to earth and helpful. No real bad points
The staff were friendly and helpful and the cleaners did a good job. There was also a car park which is helpful as Bournemouth is a pain for parking. The food left a lot to be desired. The bathroom was badly designed and the shower area was very small.
We found staff very friendly and helpful. the breakfast was good.We did find the tables close together, which was fine for us but might be slightly offputting.The terraces could do with attention, also perhaps the rooms could be updated.However we found location and as mentioned staff were excellent.
Lovely clean pleasent hotel, in need of ungrade.