Nice spacious room and spacious general areas staff were very obliging. Could not control temperature in room which got very hot. But in fairness that is a problem a lot of older hotels have.
It was a disaster. We could not stay. We were given a room next to their waste hold area. The window would not open because all the rubbish bins were just outside. The room was tight and horrible. We left immediately. See our comments of 'what we liked'. Terrible hotel. Needs total modernisation, as location is good. Need new staff, training, etc. avoid staying there at all costs!
old world charm but shows signs of fading service in Oscars restaurant fell well below expected standard
The breakfast was very delightful, lot of choices and they do cater for vegetairans and those who use soya milk. The spa facilities were good. However, I would say that the hotel needs refurbishment and some area needs modernisation. Being told that we are limited to one towel each by one particular member in the spa club. This was not the case with other staff members.
Received room upgrade. Very good service
The hotel was very comfortable. The service in the restaurant for breakfast was not good.
A very comfortable bed having to wait in line to get a breakfast table
I liked the atmosphere, facilities and the staff who were most helpful and friendly. I did experience some problems with accessing my room with the card that was provided to me. It often didn't work and this caused me some inconvenience. I would have been much better off with a good old fashioned key! However, the staff made every effort to resolve this problem by upgrading me to a different room with a sea view. I considered this to be outstanding customer service.
The buffet breakfast was superb, especially the honeycomb. Im the first room we were given the central heating was not wotking and we had to move to another room, but nobody came to help us with our luggage and we had to carry it all ourselves - not what one expects from a 4-star hotel especially as my wife and I are in our late seventies
good customer service rooms quite small
Leisure facilities £15 to pay for car parking. No mention of this until we had arrived. Staff could be a little overzealous. We received the bill for our evening meal before we had had our dessert and coffee and our table was cleared while we were getting our cooked breakfast
Vores værelse var nedslidt. Mug i badeværelset, hul i døren til badeværelset, gulvet knirkede voldsomt, håndtag i vinduet ødelagt - og værst af alt - madrassen i dobbeltsengen var bulet og fjedrene kunne tydeligt mærkes. I hotellets infomateriale var oplyst, at der på nabohotellet var net-adgang uden omkostning. Dette var ikke tilfældet.
Handy for visit to relations. Inexperienced bar man. Drinks very expensive. Noisy residents in middle of night.
YHotel was very clean and tidy and the staff helpful. Car parking very handy for town center just a short walk to wake us up after sitting in the car for two hours! None
Cleanliness. Hot water. Breakfast great. Room tiny.
Reception staff were friendly, hotel was clean. Breakfast service was very poor and very regimented. Room was tiny and bathroom was the size of a cupboard.
Clean and tidy food good The decor in the romms was a bit tatty and worn
Friendly staff Careful to ask for favors, they cost a lot there
Having stayed at the Croham Hotel before i have always found it to be comfortable and conveniently located for the Town Centre . The staff are friendly and couteous and the rooms most of which have now been refurbished clean and comfortable. My last stay was with friends and family all of whom found the Hotel satisfactory for all their requirements. I certainly would have no hesitation in staying at the Croham again. Not really a complaint but an observation that it would be nice for toiletries, shower gel etc to be provided as they do in other Hotels.
It was quitet and cleam. They did not provide small bottles of shampoo or shower gel. I kind of expect this from any hotel. When asked, I was told, no sorry, we do not have them.
The Croham is only a 5 minute walk to the town centre and is close to shops and just a small walk to the Beach. The hotel is undergoing what appears to be major refurbishments at the moment. Staff are friendly and polite. The Hotel appears very dirty. The walls and ceilings look damp, the carpet looks stained and the room we stayed in was freeeezing! After asking 3 time for the heating to be looked at, we were advised it would be looked into and was never sorted. Subsequently we had a freezing night. We did receive an apology on checkout however. I think they have refurbished half of the hotel at the moment and it seems it is luck of the draw as to which room you get. Parking is £3.50 which seems ridiculous. Why cant this be included in the prince?
Good car parking.Friendly reception, ample hot water.
We enjoyed our full english breakfast . I booked a twin room and got a triple room. The room was drafty and cold due to windows being old and you could hear the noise of traffic at night . suggest put new double glaze windows and all heat was lost .
Location and car parking i know the room was cheap but the room didn't feel clean. Breakfast was very strange - no toast only baked crunchy bread!!
Location: close to station, town center, etc. within the walking distant; Breakfast: Excellent; No free wireless internet.
Excellent value for money
There is nothing special or actually good about the roundhouse The following are a list of issues with the particular stay in this hotel.
Location Staff were rude, hotel was diry the bath room had not been cleaned.
near to the beach needs to be up dated starting to look old
Locality, Room was dirty, smelled, I had to wash bath out before using, very tatty room. Better price available if you just turned up. Not a plesant stay and if I was not running late I would have walked out
Good breakfasts. Good location within easy reach of beach, shops and railway station. Cleanliness of bathroom could have been better.
Very friendly helpful staff made our stay very enjoyable. We hope to go for a longer stay next time Would have liked a la carte as well but not complaining as food was very good
Hyggeligt hotel med et meget venligt og hjælpesomt personlale. Der var fri adgang til internet. Maden var fremragende. Det eneste der ikke helt fungerede var brusser på badeværelset. Der var ikke vand nok.
Dejligt og familievenligt hotel i rolige omgivelser. Fin service og flot morgenmadsbuffet. God service. Skønt med swimmingpool. Fin velkomst. Flotte og rummelige værelser.
God beliggenhed. Meget fin vin. Rengøring i top. Venligt personale. Trappen fra 1. til 2. sal var dårlig. Trinene bør sættes i stand. Meget lille elevator. Ved check ud afbrydes min ekspedition fordi en telefon ringer??
The food was excellent
My wife and I both enjoyed our stay in an excellent sea facing room. The weather was good for the duration of our stay and the food was good. Service at the bar was spasmodic at times and on the last evening nobody was available to man it!!
2 good nights in a fine hotel
Breakfast was nice. Good location. Nice sea view. Room decor/furniture old-fashioned. Ironing facilities were supposed to be available but i had to wait 1 and a half hours to have one brought to the room as lots of people wanted to use it apparently, so they should buy more!
Very close to the sea,we could use facilities from 2other sister hotels,indoor pool in case of bad weather, polite staff,parking spaces, Rooms are unbelievable small, walls were dirty, soap dispenser didn't work so I went to reception to ask for new one, they wrote it down a note but did nothing for the next 4days till we left,so I had to buy soap on my own
Very frienly staff Poor decor throughout rooms, dirty swimming pool and just generally looking run down
Sea view. Room and bed a good size for a single. (I expected a cupboard overlooking the car park) Staff helpful. Lift not working - did not affect me much but a lot of elderley people struggling with stairs.
very friendly staff excellent breakfast choice the lift being out of order as we had a guest aged 75 who found it difficult,but she said it was fine and she was happy.
The first room we were shown was very small not like the picture the second room was the same but the third room was very spacious and airy we needed that as my wife dosnt like enclosed places and the staff at the hotel were very accomadating The food was out of this world
Hotel was convenient to the sea front and local bus services. Restaurant food was good but we were over charged for dinner from that stated on the booking form. In general the restaurant staff were very good. Very poor bar service - bar tender serving wine without using measure - quite abrupt when challenged - management attitude was that they knew about this but he had been with them for 30 years. Don't understand what that has to do with making breaking the law acceptable - will be contacting Weights and measures - No offer of discount given - bad as cost of wine was £5.50 per glass. Also very poor that we had to go and find the bar staff almost every time we wanted a drink even though there was entertainment on on 2 nights. Same at lunch time. Rooms were very noisy and very hot as there was no air conditioning. If you opened the windows you were woken at 6.30 by the kitchen ventilation system being started.
comfortable relaxed atmosphere, close to activities,excellent breakfast and service
the amazing cocktail bar the cocktail staff
Easy access to every where such as BIC, beach and shopping
Very friendly and pleasant staff, lovely room and cocktail bar excellent and great breakfast and convenient to town for shopping. Nothing to dislike. Have recommended hotel to friends and will definitely be going back.
location and facilities on site, both the so bar and 1812 are excellent, didnt need to leave the hotel.
Central Location , Nice room. In general the hotel was very pleasant Bathroom was antiquated.
comfortable freindly atmospere all satisfactory
Luke warm shower
Staff were polite and efficient
We were upgraded and stayed in the Saturn Suite. The food and drinks at 1812 were superb; staff was very friendly; great location, close to the shops, pier, BIC; room was spacious and clean, easily accessible parking. Having to walk for five minutes to get to our room, after opening five fire doors and having to go down stairs - that was a pain. Upon our arrival, around 1 a.m., we asked for some water and what we got was a plastic jar with water where ice and several other, unidentified objects were floating in it. Of course we didn't drink it and we didn't have the strength to head back to the reception, so the first night was hell on earth. Also, while the hotel advertises free wi-fi there was no signal in the room and we had to use the lobby.
Spacious hotel, with lots to offer, good cooked breakfast Decor dated inside, csrpets needed replacing and beds and bedding was old and very uncomfortable
Dining room staff were pleasant and efficient without being intrusive, reception staff, were friendly and very helpful. Disappointed that there appeared to have little choice of bread at breakfast eg no croissants or rolls( but it could have been me that didn't see them) Mattress was nice and firm although it did feel a bit lumpy in places.
Good standard overall. Good location Nothing
nice big room & comfortable bed. good location for what we wanted. helpful staff when we had a problem with the bathroom. the bathroom wasnt very good. toilet didnt flush but they did rectify it while we were out & a bit dirty.
We came for the weekend with friends & to take in a show, found the whole experience relaxing friendly & food great, We did however find the bar drinks very expensive.
very enjoyable stay,only ten min.walk to beach or shops.
The hotel was very very tired, uncared for with dirty bathrooms it the rooms. The beds were old with body indents in them and tatty bed clothes.
The room was nice, the food was ok, the swimming pool was pleasent but that was about it. We found a number of staff members to be quite rude, patronising and condersending which ruined
The rooms were clean well decorated, comfy and warm on a cold winters day Breakfast was good and the staff very friendly
The hotel's position and the restaurant and bar The rooms were a bit tired. There were no biscuits or shower cap which I would have expected.
ej dejligt beliggende hotel direkte vendt mod vandet. personalet var meget venligt og hjælpsomt - omend nogle af tjenerne var noget uerfarne og havde vanskeligt ved at tale/forstå engelse.. maden var god, værelset dejligt. i det hele taget et dejligt hotel tjenernes sprogkundskaber
Venligt personale. Vidunderlig udsigt. dejligt stor rum Først havde vi booket et dobbeltværelse over nettet. Men rummet var et kosteskab og al osen fra køkkenet nedenunder røg direkte ind i lokalet. Ubrugeligt.
The hotel was comfortable and the staff were friendly. It was rather noisy during the night. We were disturbed at 2am by a couple arguing loudly and again at 3.50 am by people returning from a night club trying to access our room. So consequently we hardly slept on the first night of our stay. This was the only thing we did not like about the hotel.
On Business Would have liked more choice of evening meals
Everything about the hotel was excellent, friendly staff, good facilities and very clean, I will definitely return again and recommend this hotel to everybody. nothing
rooms slightly over priced.
Breakfast was good , and the showers were excellent. Reception staff were very friendly the air con wasnt working , ordered a sandwich and 30mins later still not arrived
nothing too much trouble watered down orange juice at breakfast
Besides excellent standard of facilities (shower/heating/TV/wifi/workarea) the hotel has a simple, modern fresh design throughout.
Location, excellent value for money Pillows too hard
The cleanliness and convenient location
The staff were very polite and welcoming, the rooms were modern and tidy and the breakfast service was very good.
Værelset var stort og flot. Hotellet er meget charmerende og har en fantastisk beliggenhed. Restauranten er helt eventyrlig flot, og maden er også god. Swimmingpoolen og jacuzzien var virkelig ulækker. Der var spindelvæv overalt. Det værste var, da vi opdagede afføring på bunden af barnepoolen - det havde været der hele dagen, uden at hotelpersonalet opdagede noget. Hotelpersonalet er meget ufleksibelt i deres attitude, vi fik ikke lov at sætte os i restauranten og bestille mad 5 minutter i 7, fordi den først åbnede klokken 7, selv om vi sagde, at vi havde travlt og skulle nå toget tilbage til London.
Cheap Very outdated
Clean comfortable beds, lovely sea views, nicely furnished, pleasant staff. Couldn,t turn off bathroom tap properly. Kettle worked, but faulty - problem with onn/off switch. Stains on ceiling .also paintwork needed attention in bathroom
Nice friendly staff, comfortable accomodation, clean rooms bril!
Friendly staff, good value for the money, breakfast good menue, well cooked waiting staff friendly & helpful Room in need of updating
Staff were friendly badly in need of renovation, not that clean
was nice to be very close to the sea.
we didnt know untill we arrived that there was so many facilitys at the hotel, you couldnt wish for better staff all so helpful, we will be going again
Lovely view out of window. Facilities in room were good and breakfast was good. The room was very dated, especially the bathroom. This made it look dark and the bathroom seem a bit grubby, neither my daughter or I wanted to take a shower as we were not tooo sure about the cleanliness of it.
very dog friendly and excellent sea view room shabby bathroon and poor shower
None My check in was late and they had been advised, had to go to the bar to arrange for key/checkin, What would have happened if the bar had been closed? Not all lights worked in the room The kettle was full of mould The shower was flooding the floor At breakfast the hot water tap from the boiler was leaking and this was dangerous (an ice cream tub was used to catch the water).
The hotel position by the sea front Piped music was very irritating
Location is great for beach, walks, cafe, restaurants and shops.
defineetly i will come again............wonderfull place,nice staff
Too short a stay to make comments worthwhile Ordered a taxi - it didn't arrive on time and I had to ask again!
Nice location, nice bar/grill
Hotel is in a wonderful location with wonderful views and is up to the usual Marriott standard of rooms which we like and have become accustomed to and with such comfortable beds On Sunday we were shocked to hear that they had run out of most things from the bar menu because they had been busy over Xmas!!! Surely the Catering Manager knew Xmas was coming! A section of the restaurant had been closed off that night so we were unable to get a table and had to leave the hotel to go and find something to eat which was most inconvenient as my wife was not feeling too well and it was freezing outside. Also found out when having drinks at the bar that you had run out of crips/nuts for a few weeks - again surely someone can go down to the local supermarket!
Service of staff really very good.
Food good but very small meau for dinner
staff very frendily room was comfortable spa was tranquil and restful had a very pleasant stay. thankyou no not realy
Comfortable beds and good location for the beaches and town centre After climbing to the 3rd floor my key card failed to work so after trudging back down and back up again it let me in the room to find another couple already in there? Eventually managed to find me my own room! It worried me that if i went out someone might be let into my room. Food very poor in restaurant, especially the price paid, if you like decent portion size go elsewhere, if you eat pidgeon portions you will be happy!
We really enjoyed the swimming pool, spa, sauna & jacuzzi.
Accessability to the beach. Use of the facilities - but unfortunately we couldnt get any treatments as they were fully booked
frindliness of staff room temperature difficult to control
the spa facilty we struggled to have a hot shower
Helpful staff Old tired and scruffy
Lack of heating in the hotel on one of the coldest weekends of the year
Good size room with great TV. A very professional Hotel with friendly staff and relaxing atomosphere Coffee in the Bar was bitter - only a very minor point
The spa, pool and fitness facilities are good. Location is very convenient as within walking distance of town centre, seaside and shops. Bed very comfortable and heating good. Public areas, especially conservatory area by the pool and bar, really nice. Room too small. Not enough storage. Wardrobe far too small, not with only 5 coat hangers. Shower a bit temperamental. Restaurant average. In general, we felt that it was not up to 4-star standard.
Quick and courtious service no smoking but will just have to get used to it as it will soon be law
TV did not work
Friendly hote. Superior double was nicely decorated with little balcony- can't expect 'views' as surrounded by other hotels. Restaurant very good. Staff particularly friendly. Near enough to both prom and town. Would go back.
Great staff and comfortable hotel nothing
Freindly & comfortable
Meal served by friendly staff Room quite cramped
lovely hotel,great staff.good position, food very enjoyable.this was our second visit and it defenitely wont be our last!! bar prices.
Both the staff and food were excellent. The bathroom needs modernising.
The Hotel was excellent, within easy walking of the BIC, and plenty of parking. The staff were excellent, very friendly, and service was very good. Our room was comfortable and quiet. A super selection for breakfast, overall a most enjoyable stay.
We booked a superior room, but we would rate the room as standard. The shower was poor, the bathroom tiny, the door wouldn't lock, and overall just a standard room.
the pool and sauna .breakfast the room was an insult ,bathroom outdated and very dirty shower unfit to use . plugs loose on walls wallpaper a disgrace ,torn and dirty.
Central location very limited carparking hotel needs a make over, quite dated
we found the location ideal for the shops and theatre.The breakfast was very good and the staff very polite and friendly. creaky floorboards and the housekeeping staff started vacumming at 8.30 in the room upstairs. Also building work taking place although this was probably reflected in the price we paid.
Everyone was helpful & friendly.An ideal spot for all locations in the area.
This hotel offered free WIFI & Parking, and the room only cost £32! The receptionist was very helpful and friendly and I got a free room upgrade. The food in the diner was very good and well priced. Can't really work out why people were moaning, the price is fantastic and everywhere is very clean. Yes, the hotel is a bit dated but its comfortable and the cheapest around so well worth it for a short break. everyone stop moaning and pay more if you expect 5 star services At best, the floorboards outside my room were a bit creaky and there was no blind in the bathroom, which didn't particularly bother me
The staff and the breakfast were superb. The bedroom smelt, believe it emminated from the mattress. Arrived late too tired not until next day the smell had ingressed into clothing. Decor poor and needs complete refurbishment.
Decor very very tired (corridors & bathroom) It was a typical old fashioned "seaside" hotel... the bathroom hasn't been changed since the 70's (nasty pink suite) and had a mouldy/damp smell. The room also felt extremely draughty and cold, despite the heating being on! The staff were friendly enough though. So to sum up, it is OK for one night.
Welcoming staff for English speakers but noticed lack of skill at reception for foreigners ie rapid, complex sentences, given once, no body language or reference to local town map etc. I saw two foreigners bemused despite being given instructions which only I could just follow. A little bit ot raining might help! Just a friendly observation - not meaning to be too critical!
a up grad of room free of carge noizy nabbears but was lookd aferter
when handing in my key the receptionist could not give me a receipt for the room have requested copy but by 6th July still waiting
Staff was nice Room too dark, tern coulours
Helpful staff, delicious breakfast The bathroom was very shabby, seemed to be limited parking, the walls in our room were so thin we could hear the conversation in the room next to us
Friendly, efficient and comfortable. Good hot buffet style English breakfast. Constant low background noise from air-con plant throughout the night.
Staff were pleasant. Nice comfy seating areas. Dood breakfast. Bar prices were too expensive. Five pounds for two cups of coffe and a Snickers bar.
Spacious room even for 4 of us(3 beds not bunk). Breakfast. Swimming pool. Friendly staff.
The breakfast was very good, excellent selection and the waiting staff were helpful. We chose this hotel on the basis that it was advertised as disabled friendly & we specifically made a request for a room with disabled access. We were placed in a room on the third floor which was quite large but to get to it involved using two lifts and two ramps one of which was far too steep to be negotiated without assistance. My wife uses an "Acitive" wheelchair which is smaller than most and yet it would not fit through the door of the bathroom in our room. If you are a wheelchair user I would strongly recommend that you look elsewhere for your accomodation. We tried to lodge a formal complaint whilst at the hotel but were advised to do so in writing which is what we will do.
Staff were very friendly, and the excellent breakfast.
Good breakfast, clean room value for money Bathroom badly needed updating, bath very rough and sealant needed re doing i would not like to bath but shower was ok
Crowds of people smoking on hotel reception steps, this was intimidating and made access very difficult as stepping over people seemed to br the only way to get into the hotel.
The service was excellent and the staff friendly and polite
Et hyggeligt hotel, god beliggenhed både mht strand og centrum og venligt personale. Kan bestemt anbefales og vil helt sikkert blive valgt igen, hvis turen skulle gå til Bournemouth. Tilbragte 2 uger på hotellet til fuld tilfredsstillelse. Hotellet indfriede mine forventninger til fulde.