Good level of service and venue Pool is too far from rooms
Good elevator security, location, friendly doormen, the staff apologized for not taking care of my water problem or leaving a note. Didn't fix the loud banging noise when I used the hot water in the bathroom sink, mold in the shower drain, shower clothes line didn't work, no Boston papers available, coffee poor quality, Starbucks croissants were day old and cost $4+, I had a view over industrial Boston, obstructed by the gym. Even the gym faced away from the water.
Hotel staff were excellent, helpful, and very accommodating when there was a mix-up with room assignments. We really appreciated their friendly and gracious service.
The online description advised on-site parking, it sure was, at $38 a day, I could have stayed at the Marriott down the road with free parking $38 a day parking, turned my $150 room into a $200 a night room after taxes, very deceiving
The staff are very nice and accomodating. Rooms are comfortable and include wifi. The restaurant is just ok
It was comfortable. The staff was awesome. It was run down and the parking was over priced considering there was a lot of empty parking spots and outside the city.
Parking shoub be free.... One reazon i change to anotyer hotel.... But the night i stay was perfect.. Larry G
breakfast was very good comfort parking was an additional coast. We had two cars $80 total you can hear what is going on in the whole way and next-door room
loved my room and the location!
Easy about 1 mile walk to back bay. Room smelled musty. First was given a room that wasn't cleaned properly. A shirt was in the corner of the room and a black mascara mark on the pillow. Then was moved to a room with a balcony which was nicer but still smelled musty and had eaten food(baba ganoush) left in the fridge. Housekeeping needs to improve! Will never stay again. Hyatt Regency in East Boston by the airport is way better!
Hotel is clean and comfortable, Free wifi. High parking costs
Special thanks to Maria at the restaurant, and Roe, the omelette chef for outstanding service. Nothing.
the staff late cleaning
The front desk staff was friendly and expedient. Great location, right on the water -- excellent running trails. All rooms have waterfront views. My room was clean, comfortable, and updated. There are set taxi rates from the hotel to the airport -- so be sure you get the negotiated fare! Art Bar had slow service -- I would recommend leaving the property to eat.
Great staff Goog location Goodl value Everything
clean, modern, gym was big and pool too i could hear the toilet of the next door room, it was hot and the fan i got was too noisy
Clean, Warm, nice rooms and great staff. I would stay there again. No negatives.
We had a meeting there and the staff went above and beyond to help us with our special requests and last minute changes
I liked both restaurants inside. It was very clean. The staff were amazing. It was a great experience.
Was here on business but wished I had taken a day to just relax. Right on the Charles, beautiful setting, close to everything.
The hairs in and around the tub were so unpleasant, I spent about 15 minutes cleaning the tub before I could use it. Shampoo from dispenser does not lather. How many people touch those nasty things??? It also fell off the wall when i was trying to dispense shampoo. We were interrupted twice due to smoke complaints on our floor. We smelled it too. The kids next door screamed and ran around until about 11. But I booked this room JUST to get some peace and quiet while working on an important project for work. That didnt happen. If i knew the night would go like this I wouldnt have spent 200 dollars. Also, the beds are extremely uncomfortable and there is no extra blanket to be found anywhere in the room.
great dining on the riverfront. Friendly staff Food and beverage excellent. Would be nice if they had more vegan/vegetarian choices.
Everything was modern looking and a great location Too pricy for a thursday night
24 hour gym Complimentary wireless Location far from Beacon hill Construction
Expensive and smell of Chinese or thai or some sort of food as soon as you enter the hotel
Very beautiful and comfy rooms. nothing
Staff were fantastic Construction going on in the lobby Lamps were ragged and stain on the sofa
Nothing They overbooked me and told me the day of.
All of the staff were so incredibly friendly and helpful. In particular, Daniel at the front desk and Paul at Sidney's. They went out of their way to give us insight and recommendations regarding the area and just went above and beyond in general. The king bed was very comfortable and the 3rd floor roof garden was beautiful! We had a view from our room and were so pleasantly surprised. We spent quite a bit of time in it and feel that it's a great selling point for the hotel. The hotel is very beautiful with spectacular modern lighting and art. We spent some time at Sidney's both eating and at the bar and found the food and drinks to be very tasty and reasonably priced. The breakfast buffet was delicious and had many options. The room could use some deep cleaning. The headboard, chaise, and pendant lamp had very noticeable stains on them. The air conditioner was very noisy when it kicked off or on, loud enough to wake us up during the night.
Extremely nice facilities. Sharp hotel. Fantastic location / proximity to attractions
Room's are well furnished and clean Bed was above average comfort Lobby is ugly, even without construction Nothing stands out about the hotel.
Excellent location. Right next to MIT and Novartis. 1) The temperature in the breakfast room was a bit COLD. It is a large room and one entire side is windows. I visited in mid-November. I wonder what it is like when winter sets in. 2) The water pressure in my shower was on the low side. 3) The fan in the climate control is noisy.
itsclean and staffs are nice and friendly there was a baby and his parents livimg in the next room.the toddler was crying whole night so i could not rrst or sleep after a lomg flight there should be a separate floor for families with kids.
Fantastic Staff and accomodations. Great access to the T and Boston.
The staff were so helpful, they accommodated all of our needs, room service was great, a bit pricey but the breakfast was good. Overall our stay was amazing. We have stayed before and came back because the motel is spotless the beds are clean and cloud like. We will be back again.
Staff was nice. Location is terrific for quick access to Cambridge/MIT Beds only so-so and pillows not great. Bathroom fixtures and amenities are also just okay. Walls are thin. Used to think of Meridien as an upscale brand, but this is just an average hotel.
The staff at the back hotel bar was friendly, excellent and accommodating when the kitchen was about to close in 5 minutes. He even offered to get Guinness on tap from the front bar the Last Hurray. Rooms were clean and they were able to accommodate us with a better view. Bed is comfortable and linens are nice thread count. Decor is classic, wood paneled, gold, red and mustard yellow-- and reminded us of Stephen King's The Shining (where the film was made). Wifi is not included if you book through a third party-- they should change this policy as a courtesy. Drainage in tub was a little slow but this is true of most Boston older buildings.
Although small, the room was comfortable and the shower quite lovely. Plenty of hot water in the morning. A blizzard was expected so I decided to check out a day early, and this was hassle free. I did not ask for the name of the person who helped me with the checkout, but she was very polite and extremely helpful. The door man and valet folks were quick to bring my car and wish me a safe journey. Overall a very pleasant stay and I was able to accomplish that which I was in town for. I found sleep very difficult due to the noise level throughout the first night of my stay, which was a Tuesday. Many drunk people coming to rooms late very loud in the hallway and then one couple in the room next to mine arguing until approximately 4am.
Had to move rooms 3, almost 4, times. The whole situation was handled very poorly until we finally were helped by a manager. Just wish it did not have to get that far... Overall, the hotel is extremely outdated, struggled to control the temperature in the room and the walls were so thin we heard a screaming child all night. Images online are extremely deceiving and lead to a disappointing experience as a whole.
The historic beauty of the lobby. Desire queen sized beds. The maid inadvertently picked up my husband's tuxedo shirt when changing the bed linen. Although we reported the loss, no one has contacted us since about ever finding it? A disappointed guest :+(
Location is fantastic--easy walking distance to all the places of interest. Hotel is itself a historical landmark. Room was rather small, no free wifi.
Rooms small. Views terrible. Bathroom really small. If you can, select another hotel. Small. Needs renovations
Nice Location Room was tiny, outdated decorations, you spend hundreds on a room and they want to charge you $10 day for internet. Stay somewhere else !
This hotel for the amount I paid was really above my expectations in terms of service. Location is very central to the historic district, entertainment, food shopping. The hotel itself has a rich history and great to wonder through it. Would stay here again.
Location was close to most points of interest in downtown/waterfront Boston. Large lobby and helpful staff. Clean. Would rather have traded nice large entrance and lobby area for a better room size and traded the standard (double) bed for a queen size. Price for what we received was a little on the expensive side. Hotel claims to be 4 star but it doesn't quite make that level. WiFi should have been included as is becoming standard at hotels of this level
Samantha was great as we were checking in. We were a little early for check in so she said the hotel would hold our bags while we toured the city. She came through on the promise of a room with a better view. So happy with the room that over looked Kings Chapel and Old City Hall. The hotel is right in the middle of everything, easy walking distance to anything. Beds were comfortable. Room was a little small but wont stop me from staying again. No free WiFi.
Not a detail was missed. Truly a 5-star experience!
Clean and friendly
Proximity to river and adjacent to mall. Convenient for getting less expensive breakfasts - au pain dunkin donuts....... Housekeeping for room was so so
Everything was perfect, like every minute of my stay.
Great location and service was very good.
I travel a lot for both business and pleasure and I can honestly say that this is one of the nicest hotels ever! The place is beautiful, the food excellent, and the staff bends over backward to accommodate. no negatives
Bath robes were a great addition
Everything. Starting with the deco going from the confortable rooms and ending with the amazing food.
Super location Lovely scent in lobby Great staff - upstairs and down 10am breakfast end. Went for a morning run so ended up at food court next door.
We chose the hotel thinking we had to bring our dog with us and this was pet friendly. Turned out we did not need to bring him. We were so surprised at how nice everything was. Well appointed, lots of little surprises like wine on arrival, reasonable parking that was good for several hours after checkout, everything spotless and tasteful and quiet.
a bit isolated from things, was here for a wedding but really not close to transport or much else.
Best sleep of my life
on the T very basic room for the price
I was very pleasantly surprised at the overall professionalism and courtesy of the staff. The location cannot be beat if you're visiting MIT.
The location. They offered none of the amenities that typically are offered free at any other hotel I have stayed in. Very low value for the top money they ask for. I won't be staying there again on my next trip to Cambridge.
All very clean. Great view. Great location 1. Only one drawer 2. No desk or desk chair 3. Lighting was strange. 4. No "instruction" sheet.
Convenient location. Clean room. Very helpful and pleasant staff. It's shocking that for the price you pay for a room at a Marriott that Wi-Fi or wired Internet connectivity is not free. Really? Bathroom vanity was very small, too small for two people to be getting ready at the same time. The under-mounted bathroom sink wasn't installed under the granite, vanity top correctly...surprisingly low build quality or QA, again, for the price of a room at a Marriott.
wait staff in Champions was very good shortage of drawer space. lighting was awkward. bathroom was poorly laid out. amenities were not very good
Location to the T- able to access the whole city from the hotel Room was small for price
Close proximity to T stop is ideal. Bed was lumpy, hot water in sink was dangerously scalding.
Nice view, good shower, renovated lobby Room was old and unremarkable
Excellent service and superior restaurant. Very friendly staff who facilitated the check in and out as well as the luggage. I was in and out many times with my 7 year old grandson and he was always greeting with a smile. My daughter belongs to your health club and so they are used to going to your hotel. Overall, a well located, efficient and very quiet hotel.
Great location near the center of Harvard Square. Rialto is an excellent restaurant. Regatta Bar is great if you like jazz. Hotel is in need of renovation. New England shabby-chic means it's just a basic hotel in terms of cleanliness and room amenities. Bathrooms are seriously dated and in need of complete redo. Service levels are mediocre. Business center is a joke (1 computer and an attached printer). Prices are very high: you are paying for the location.
Everything is within walking distance as I enjoyed a glorious autumn afternoon. I browsed endless rows of books at the Coop, watched rowers glide along the Charles River and ran stairs at Harvard Stadium while the football team engaged in a spirited practice. When I returned to the hotel, the room smelled great. They must have a special scent. I enjoyed the organic soap, shampoo and lotion that came with the room. Henrietta's Table is great for breakfast / brunch, and I highly recommend The Harvest for dinner. A very nice stay.
Location was great with excellent service and nice trait ants around in the plaza
The Charles Hotel is centrally located in Cambridge, so it's very easy to get around the town. We walked wherever we needed to go and got there quickly and easily. The hotel has several dining options and an actual fitness club, not just a room with some cardio equipment and universal equipment. The wifi works well and the staff were all very helpful. It's pretty expensive to stay here, but we found a good deal on one of the discount hotel sites. I'd return in a heart beat.
Well decorated rooms. Convenient to Harvard square Officious front desk staff. Being told they couldn't change our departure and charges despite a family emergency because it was our fault we used a third party reservation service. Being told entirely dissimilar rooms were the same. Smelly comforter covered by clean sheets. No coffee maker in room. Ice available only on request from room service.
One great thing about Harvard Square is the high energy and bustle, especially when school is in session. What makes The Charles so perfect is that it is a tranquil respite right on the edge of all the happenings.
The Charles is a perfect place to stay in Cambridge. It is well located, well designed with contemporary clean lines but still warm, and the Rialto is a fabulous restaurant in the hotel. We had a corner room which was quite spacious which we really appreciated as we were staying multiple nights.
Location was excellent. The room was very nice and comfortable. Excellent farm to table restaurant and bar. Although they had a parking garage, the elevator to the lobby was out of order so you had to take the stairs and the stairs lead to outside the front entrance. Very inconvenient if carrying any bags from the car and also because of sub-zero temps that weekend. Also no in and out access for self parking at $40 per night. If you leave you have to pay again.
Best Hotel in Cambridge/ location is perfect
The room was very drafty near the windows- lots of cold air coming in
Nice boutique hotel. Incredibly friendly staff. I loved the high-quality coffee available 24/7 (Nespresso, not K-cups!). Also, water, orange juice, and soda available anytime for no charge.
Heated bathroom floors, reading lights above bed. No gym.
Location, location, location.... Nothing
The hotel was incredibly clean. The fitness center had all we needed. The staff was welcoming, friendly, nice, helpful and very funny. This was a five plus star place for a cheap affordable price. We LOVED this place and we would stay at this hotel again. There was nothing not to like. I truly love how clean it was. It could have done without the "NY parking charge" but as New Yorkers we get it.
Very clean and comfortable. I was a single girl and I needed help with my bags which were very heavy. I called up the concierge and the front desk 4 times but no one came to pick up my bags and I had to lift 3 bags on my own..
That it was being renovated, leading to a messy lobby, busy elevators and noisy early in the morning
Staff were pretty friendly. Took 30 mins to find my booking. Rooms and facilities are old and run down. No room service. No beer on tap in the bar (i mean it is Boston) . Breakfast was expensive and poor quality and selection.
The staff was very helpful and nice. I made a reservation for the wrong night with kayak and they guided me step by step to correct the error without penalty ( even if I already passed to deadline to cancel). While I was on the phone in the lobby the night manager brought a bottle of water free of charge.
nice view of boston-- too far to walk comfortably to cambridge
Friendly staff A bit far from Boston downtown
Sawing and screwing noises woke me up at 7:30 am.
Great value for a roomy and spacious quiet location. I loved the shuttle it can pick you up near the stations but I wish I knew coming in instead of walking there. No real amenities but there are renovations underway. Snacks were only provided on the first night not second.
Having to pay $35 to park my car. Given location of hotel, how do they expect people to get there other than by car. It is not like the hotel was in downtown Boston. Should be free to Marriott members. Breakfast was o/k.
Staff was great, excellent location, great breakfast (not included, at least at my rate). Comfortable room, nice bed, etc. Heating didn't work, on a rather cold night. It was a bit like staying in a tent during winter camping that way. Staff indicated to me that the heating units (they were old school, but I wouldn't have minded if it worked :) are all in process of replacement.
The management was fantastic.
Beautiful facility. Comfortable. Great food Room was a little small but worked just fine.
Location, next to many "sights" within walking distance and the entrance to the metro line just across the street that can take you almost anywhere. Also a host of dining options in the neighborhood. Rooms were updated but on the smaller side for the price paid. All the staff was courteous and helpful, including everyone. The size of the room, felt cramped. Didn't include free wifi, but the paid version was pretty reliable. Don't know if it was the case in the neighborhood or just the hotel, but the water had an odd taste to it.
We stayed the weekend and it was really loud. Different groups of people were really loud in the hallways literally ALL night. It was like you were part of a spring break scene all over again.
My wife and I stayed for a getaway weekend at the Boston Park Plaza and we had an amazing stay. Arriving into the hotel we were greeted immediately by staff and checkin was quick and effortless. The room was immaculate and the bed was comfortable . Before going out for the night we enjoyed drinks in the hotel bar and the staff was amazing. We would highly recommend this hotel
Excellent customer service. A minor complaint concerning a fee was dealt with quickly and expeditiously Room was rather small but quite adequate for one person, nice park view
The room was tiny, just enough room for a bed. No closet and tiny bathroom. The room was only a foot wider than the bed was long. Would never stay here again.
Location, facilities Nothing
The hotel itself was fine. The rooms are very small.
For one day and night after eye surgery my husband was completely blind. Please give high thanks to the doorman who helped him into the cabs or hotel lobby. After the bandages came off he could again see! Thank you Ma Eye and Ear and Park Plaza Hotel.
The staff went above and beyond to make sure that I had everything that I needed. Everything was clean and beautiful.
Amenities, seating, microwave and fridge requestable Lack of free wifi. Food and restaurant too expensive.
Location in Back Bay only redeeming feature. $110 million redo yet very small, noisy rooms. Family was in town for a wedding. A huge Convention was also at the hotel. Noise, noise , noise! Convention goers on our floor had noisy drunken party. Front desk could not deal with them. Offered us new room locations for following night. Our "new" room had no hot water until maintenance was called. Extremely small queen room. Hallways so wide and high, every voice heard in the room. Plumbing noisy and easy to hear voices in next room. Would never stay here again. Too many other quality hotels in the area. Missed the mark with the redo.
Location, location, location. From here it is an easy walk to many fine restaurants, shopping, or for researchers, the NEHGS or the Boston Library (which doubles as an art museum). Little further for the Freedom Trail, but doable if you are used to walking. If you just want to rest and watch the world go by, the Commons is right across the street and at least during the day very safe and family friendly. Caught a late flight but they were more then helpful in storing our luggage and assisting in getting a ride to the airport.
The proximity to the park was ideal for my 12 year old golden retriever. She loved all the attention she received in the lobby. The staff were very friendly and accommodating even during the holiday crush. Highly recommended.
very large room, comfy bed, large bathroom, access to Boston highlights. nothing!
Leah at the front desk was amazingly friendly and attentive to our needs! Car service no longer available. Rooms are getting old and a tad musty
We had a room overlooking Public Garden and it was great. Nice view during the day and at night. Hotel is on Newbury Street and close to nice shopping, good restaurants, Beacon Hill - lots to do. Afternoon Tea is wonderful. We had a suite and they charged us $25 for rollaway bed for our daughter - tacky.
Great staff, from the curb to the desk to concierge and room service--really, really good people. Pricey room service breakfast A toilet whose flush handle was in need of repair
Location was prime. Accommodations were underwhelming for the high price. Also attempted to contact the Concierge 3 times to arrange a special birthday flower arrangement for my wife. They never called me back. THREE TIMES.
The staff are excellent, the rooms very comfortable and the location is perfect, close to the T and right on the park.
Very clean . Beds very comfortable. Room size great. Needs to redecorate, wallpaper , bathrooms old . And staff is really nice but seems like in slow motion.
A shower with black mold is gross, even if it is marble. The clock made funny noises about 2am. It wasn't the alarm, maybe a failing battery backup, Thought the maid fixed it, but nope. Only solution was to unplug it. Mentioned it when we checked out. On our last day we left the room for the day we left the AC on to keep the room around 68 deg, imagine our surprise when we returned at 7 pm the room was 87 deg! The AC was no longer functional, and per the "engineer" they sent up the only solution was to open windows. As a result we got to listen to the large air handlers all night. The last day we decided to try the breakfast buffet, the food was okay but certainly not worth the $25/ea! The best thing about this place is the location.
After making arrangements for our kids to stay with friends for the night, my wife and I booked a room at the Taj to celebrate our 10th anniversary. Within hours of checking in, we were startled by loud, raucous music. So loud that we had trouble hearing each other from across the room even though we were 3 floors below. Turns out the Taj was hosting a wedding party in the roof. Management said they were booked and couldn't move us. It was so unpleasant, we ended up checking out that same night so we could get a good night's sleep.
Great location and excellent service. Breakfast choices at hotel where few and overpriced.
The staff were cordial and efficient. The guest house was well maintained and nicely appointed. Everyone was extremely helpful. The room was small and expensive. Sharing a bath can prove problematic.
A nice and warm place - particular the dinning room where you can always go and get a cup of coffee or even a piece of cake. The room is small, sound insulation not very good, and the bed a bit too soft.
The beds were comfortable and the TV large. I liked the free wireless. The first room offered was extremely small. Also, there was a musty smell to the room we did have.
Location, home-like. Price indicated when booking did not match actual price. Room was oppressively hot, and too small for a queen sized bed.
I liked the location near Harvard Square. I enjoyed the breakfast, which had some tasty items such as hard-boiled eggs and delicious little pastries. I also thought the staff was helpful and friendly. Finally the free WiFi was a nice perk, which came in handy because I brought my laptop. My room was tiny, and I needed to walk into the hallway to use the bathroom. Definitely felt like being in someone's house, which can feel a little awkward when you are surrounded by strangers.
The breakfast was very nice. The room was very comfortable and the bathroom was very clean. Very pleasant all around.
The location and the price. It is not really close to subway stations. If you are carrying large/heavy bags you will need a taxi.
The shared bathroom was very clean and well-stocked. There was more than one bathroom on my floor, so each room is just steps from the bathroom and I didn't encounter any waiting situations.
Breakfast and snacks were great. Nice community atmosphere.
The staff was wonderful. It was a pleasant surprise in the midst of Cambridge.
Quiet, proximity to Harvard campus
The customer service was outstanding! So professional and attentive. Can't wait to go back! I can't say anything but great things .
The hotel was beautiful and the beds fabulous. The best part of our amazing stay was the service. Jerry at the front desk and Steve, the concierge, went above and beyond to treat me, my daughter and two grandsons to a memorable introduction to Boston including sightseeing, public transportation, wonderful restaurants. I have visited world class hotels all my life and never experienced this level of caring and guidance. Bravo!!! The price!!!!
The best part was necessarily the SPA, gym and swimming pool which can make a major diffrence in any hotel stay. The staff manning the cafe and restaurants clealry requires more experinence and effectiveness.
Staff very helpful Considering the cost of the 3 rooms (we had a family group of 9), I would expect a complimentary abbreviated breakfast offering. I walked down the street for coffee.
This was a much nicer hotel than I expected for the money I paid. We were traveling with two children and had no problems. Everyone, especially the concierge was friendly and helpful. The hotel is about a 5 minute walk from Quincy Market and the Aquarium. The Italian North end is just a little further. Great overall experience. The only downside was the parking at the hotel was extremely expensive and was valet only. I'm sure there were other less expensive options nearby, but we didn't want the hassle of driving around the city with two crabby kids in the car.
the rooms size and style
Good upmarket hotel at reasonable price with helpful & friendly staff
What you would expect from a Westin. Clean, fairly modern rooms, big TV, complimentary bottled water, coffee and tea. It's connect by skywalks to other malls so you can get to many places without even hitting the street. Had little interaction with the staff but they were all courteous and efficient.
The Westin is located in the heart of Boston with easy access to public transportation, restaurants and shopping. Great location for business travelers. Customer service was also great. Definitely worth checking out for your next business trip!
The service was great. The staff caters to your every need. The room was very comfortable and provided a nice view of the city.
Couldn't ask for a better location. No free wifi. Only basic tv channels.
An excellent Boston experience all around
The shower kept running hot and cold and I could not set a temperature that was relatively consistent
Didn't like how the website advertises a pool and spa but they have neither.
Location, very comfortable bed Bathroom too small, water with very low pressure
Location Staff was inattentive and seemed bored. I arranged for a crib for my room for my son and upon arrival, it was not in the room which was hugely inconvenient. I had to call to have it brought up. Also, wifi should be free in this hotel.
No pool due to renovations...not mentioned when reservations were made...not explained when checked in...
You can get to Copley Place and the Pru without going outside so weather is not an issue. Lots of restaurants nearby including Eataly. Symphony Hall is walkable. You can also walk down Newbury Street to the Public Garden. Hotel is small enough that you're not overwhelmed by people everywhere like the Marriott nearby. Parking is expensive! No coffee/tea in lobby - just in room.
Arrived in Boston just in time for a heavy snowfall accompanied with a vicious wind. Being from snowy Colorado I was well aware of fast changing weather conditions. The Westin staff were also aware and took on the opportunity to show off their talent. These people know how to take care of customers with their great service, personalities and that always lovely humor. I'll be back!