Canillo hoteller

Fordele: Our first time in Andorra and so gorgeous hotel. The most friendly and helpful staff. Beautiful view. Totally recommended. Absolutely perfect

Fordele: Class and proximity to ski lefts and the spa

Ulemper: Leaking shower

Fordele: Service, hotel décoré and a Spa out of this world!

Ulemper: Had to walk uphill back to the hotel at the end of the ski day although stag were there to carry anything needed. Quite pampered!

Fordele: Room was great and the staff were exceptionally helpful.

Ulemper: The lack of gluten free food for my son was unacceptable. For breakfast he could have rice cake with chocolate on or a seed bar. The previous year we stayed in the Sports Village and considering they are part of the same group, the GF offering was much superior. For the cost of the hotel, I expected more. It took 3 days before my son had a muffin, bread etc offered to him and it was also the last day. I had bought some GF bread from the supermarket myself by then.

Fordele: Everything was absolutely perfect, we went a first time 2 years ago and came back to this hotel to celebrate a birthday this year, room was just as lovely and comfy, magnificient view, and special thank you to the staff which was impressive on pleasing all our requests and so thoughtful during the whole stay. Incredible memories !!

Fordele: Everything

Ulemper: Nothing

Fordele: Our stay was exceptional from start to finish. It was a beautiful location, the hotel and facilities were immaculate and the staff were some of the most attentive I have ever met. Thank you so much for such a wonderful stay.

Fordele: The hotel is stunning, really beautifull and stylish, but it is a 5* so it should be. The spa is unbelievable and has a range of treatments and many diffent saunas. The room was lovely presented with a modern decor. The bed was a little on the hardside for me, but my husband found it ok.

Ulemper: The hotel doesn't have aircon. Our room was 27DegC and not much less at night, so we couldn't sleep. We were offered a fan but it didn't do much. We found it staggering that a 5* hotel hasn't got aircon, we wouldn't even have thought to check this upon booking, but we will next time. This hotel is for winter season only, not a warm summer. We were booked in for 2 nights (on a non refundable rate) but we checked out the next morning and the hotel agreed to refund the 2nd night, as they did recognise the issue.

Fordele: Very good location

Ulemper: Too expensive compared with standard - overpriced.

Fordele: The personal service was beyond the expected. One of the guys working for the hotel, Oscar Agüera, did a very good job. He managed to give me detailed and relevant information about the mountains of Andorra and managed that we could have earlier breakfast before an early check-out.

Fordele: Lovely friendly - and helpful owners made our stay a delight. They helped us with dinner recommendations, day out recommendations and even best place for petrol. The hotel itself was lovely - perfect family run and comfortable environment. Gorgeous setting in a small village right next to a lovely church and in the mountains. Would love to come back.

Fordele: A lovely hotel to stay in to visit the sights of Andorra. The owners of the hotel are very friendly and provide all the help or information you need. Lovely family room and great breakfast too.

Fordele: Service

Ulemper: Location

Fordele: Supergod morgenmad. Man kunne selv lave spejlæg på en lille pande. Hjemmebagt brød.

Fordele: Comfortable. Pleasant staff

Ulemper: No restaurant, had to drive to nearest one. Not made clear at booking.

Fordele: It’s people who make the experience and they were wonderful.

Ulemper: The stay was too short.

Fordele: Excellent room service, great breakfast, friendly hosts.

Fordele: This hotel is lovely. Great location and staff are brilliant, they go above and beyond to ensure your stay is perfect . Would happily stay there again.

Fordele: Lovely stuff, very comfortable rooms. Great value for money.

Fordele: Thanks for a lovely stay at your hotel. Staff were all so friendly and made us feel very welcome and the breakfast was lovely.

Fordele: The owners are extremely friendly and try to be as helpful as possible about everything. The free access to sleds for the kids, the ski locker that was included, and the beds for the kids up in the loft were all great. The bathrooms in our 2 apartments were recently redone and they were lovely.

Ulemper: The kitchen space is extremely small. It would be difficult to do any actual cooking except for something very simple like pasta. It's useful for making breakfast in the morning, but is too tiny for meals.

Fordele: Everything was great, location, comfortable, friendly - and the free access to the sport center next door was a nice bonus!

Ulemper: The parking wasn’t ideal but for 3 Euros you could park a few minutes walk away.

Fordele: Extremely friendly, could not do enough for us. Can't wait to go back absolutely loved the place. Thankyou

Ulemper: There was not anything we did no like

Fordele: Devi is a wonderful hostess, she was so helpful and accommodating. The apartment is in a great location and it was warm and cosy. So close to the telecabin and right beside the pool facility.

Ulemper: Nothing

Fordele: Friendly and helpful hosts, huge apartment, perfectly located only a couple of minutes walk from the telecabin (tip: a ski locker at the lift is worth paying for). Clean, cosy, warm and plenty of hot water after a day on the slopes!

Ulemper: Would have liked a toaster in the kitchenette, but that's all I can think of.

Fordele: Lovely staff, large rooms, central location. Not a bad thing to say about our stay!

Fordele: The staff where very freindly, a pleasure to talk to. very helpfull. the room was very warm,very clean. it was well equipped, mircowave, kettle, the fridge was very cold, there is a coffee machine in the kitchen. The beds where very comfortible. loads of waredrobe space for hanging clothes. The bathroom had a very powerfull shower and a good size bath, "be very carefull with the hot water it is very hot". There is ski lockers. There is a ski shop 50mtrs from apartment where you can hire everything. There is a supermarket was across the road and loads of restaurants around the apartments. Not far from the ski lift, Around 100mtrs. We where very happy with everything. I would recommend Llempo` Aparthotel to all my friends and family. Over all 10 out 10.

Ulemper: Nothing

Fordele: Dévi provided a warm and friendly welcome and the apartment was clean and very spacious for a studio. We were impressed and felt it was excellent for a 2 star. We were well located for the Via Ferrata and right in the village with good access to shops restaurants and bars.

Ulemper: Nothing, all good! At end September it was off season so there were limited restaurants and bars open in the evening but there was always at least somewhere open.

Fordele: Meget rent pænt og venligt

Fordele: All

Ulemper: Nothing

Fordele: The hotel was really nice and the staff were freindly. The spa was good featuring everything you need after a long day skiing. The room was big, warm and very comfortable. I would highly recommend a stay here. The hotel also featured free car parking which is not that common in the area. When the area receives more snow the hotel would also be in a perfect location.

Ulemper: Not that it was the hotels fault, but the closest cable car was out of order because there is no snow in that sector. Meaning the hotel would shuttle you down to the bus stop and then you have to get the ski bus to Encamp or el tartar. This some times adds about 1 hour each way extra to your day because of the traffic and unreliable ski bus's.

Fordele: Great breakfast, great location away from the crowds, friendly staff, very comfortable bed.

Ulemper: Didn't realise in advance that you had to pay an extra 10 euros to use the kitchen in the apartment.

Fordele: Beautiful spacious apartement with sitting room and separate bedroom. Free parking in garage for our motorcycles! Walking distance to village, but steep uphill on the way back. We already booked our next stay!

Ulemper: Bit noisy from the road down below. The breakfast room could be a bit larger, especially around the buffet.

Fordele: Room was great (we had suite for family) - 2 bedrooms, sitting room, 2 bathrooms Service (and discount) for ski rent, shuttle to slope and back Friendly staff Parking by hotel

Ulemper: Breakfast could be better, choice is limited and they ran out of fried eggs and didn't refill

Fordele: I loved everything about the hotel. The staff was very friendly, offering recommendations and help matching my needs. My room was extremely spacious and cozy with nice views. The hotel offers a shuttle bus to the cable-way. Breakfasts were tasty and I especially liked the SPA with sauna, steam bath and two whirlpools (outdoor and indoor).

Ulemper: I struggled a little bit finding the lockers for ski gear in the garage and I believe it would be helpful to highlight them with signs. Besides that, I have nothing to complain about.

Fordele: Nice room and location

Ulemper: The Kitchen Facility is not free

Fordele: The room was really nice and clean. Comfortable beds

Ulemper: The breakfast could have been better. Some lights outside when you come home in the evening. Clearing a pathway through the snow. Bad internet/or good when it was working.

Fordele: Fantastic.I have stayed in a lot of hotels but this hotel was one of the best.Every thing was perfect.

Fordele: The location and view were fantastic. The room was nice and spacious. Easy to switch rooms as the first one smelled like cigarette smoke.

Fordele: Great staff Breakfast and diner buffet are great

Ulemper: They clossed the bike park in Soldue

Fordele: The hotel is beautiful and the location is fantastic. The activities rep, Jennifer, was extremely helpful and friendly.

Ulemper: The most disappointing thing about the hotel was the none existent warm welcome, or any welcome for that matter. The rooms we stayed in were also very warm in the summer months as there is no air-con. Which meant leaving the window open, resulting in a lot of noise from the road /street below. We could also hear a lot of noise from the internal bar downstairs even from the 3rd floor as it's an open plan layout. The rooms are a little tired in places and we expected a 4 star to have some of the basics covered. Such as a kettle and iron in your room. Instead we had to wait over 20 minutes to obtain an iron as they had to get it from the other hotel!

Fordele: Facilities

Ulemper: Good good but could have been a little warmer

Fordele: This hotel is no much more than the pictures could ever convey. Definitely want to return in winter for a ski holiday

Ulemper: Nothing

Fordele: Very nice hotel. Very comfortable and quiet in July (I don't know during sky season).

Ulemper: Staff quite slow in responding.

Fordele: Hotel very clean, with nice views and we had a nice walk with Estelle in the morning and Jean by night from the Hotel, it was very interesting

Fordele: The overall hotel interior was cozy, breakfast was good. Also would like to thank very much Jennifer who organised the sport activities. She was very helpful with renting the bikes and sharing the information about activities.

Ulemper: We are family with 2 teenage kids. The biggest stressor was the noise from the construction that took place beside the hotel. The machines started to work from 7.15 am and finished 7.30 pm. We were given the room on the lowest floor, so there was extra noisy and dusty. However it seemed the hotel was not very busy and there were rooms available on higer floors too. Unfortunately there was not any information about the construction on the hotel web page, otherwise we wouldnt book the hotel. Secondly the rooms were very hot, witout AC. One of the rooms we booked was junior suite, which was dark and gloomy, with small hollows on the floor. A big disappointment were the spa rules. With junior suite we had 2 free entrances to the spa, but no free entrance for normal double room. So we decided that ladies will visit the Spa, but their rule was that only inhabitants of Junior suite can do it for free. Why we couldnt transfer the free entrance for our child who was living in the same hotel? It is not understandable and none acceptable for us.

Fordele: Activities

Ulemper: No a/c

Fordele: I loved the spa and the staff, especially the activities and the information desk staff. They were terrific. There is so much to do there in the summer.

Fordele: Location was amazing and views breathtaking from our balcony

Ulemper: The indoor pool was not included in the room rate and was an extra charge to use it.

Fordele: The buffet breakfasts and dinners were excellent, good ski room and transportation to slopes, some extra program like magician was nice.

Ulemper: It would be nice to include the spa access for the room price already when doing the reservation. Now it feels like it costs more, when you are paying it separately.

Fordele: The hotel is well placed to visit rural Andorra. The staff were friendly and welcoming. Food was well cooked and a great variety to choose from

Ulemper: There was no air con in the bedroom and the buffet at 30Euros was a bit steep

Fordele: Super easy to ride elevator down to locker room to put on your ski gear and then steps to the shuttle van that ran continually all day. Never had to wait. Getting to from the mountain has never been this hassle free. Great views from the room of the mountain. Rooms are stylish and clean. Shower is great with strong water pressure and can get it super hot. Nice bar and lounge. Spa is nice too.

Ulemper: Need better pillows. No bathtubs if you are into a bath.

Fordele: Everything. Check-in was excellent, room was fantastic, shower was awesome, bed very comfortable, very helpful staff, special shout-out to Nacho Miguel who looked after us in the bar area. Decent breakfast. Look forward to another visit.

Ulemper: Air-con. Pool was out of commission for renovations, no-one's fault.

Fordele: Very kind staff, good food, fine facilities, a ski store inside makes easier life of the skiers, frequent transportation to the lifts, beautiful view to mountains, good bar.

Ulemper: After some days food is more of the same. Rooms have not a good noise insulation and could be a bit noisy as well with the doors slams.

Fordele: Stayed here many times over past 15 years Recent refurbishment has improved massively

Ulemper: Bed was too hard

Fordele: Perfect hotel, staff and food in all ways .

Ulemper: During dinner one night they were a little low on the grilled items .

Fordele: The friendly staff, the great facilities, the airy lobby, the lovely room (we were upgraded to a suite on arrival) the spa is nice for a relaxing apres-ski swim and sauna (the outdoor jacuzzi was blissful in the snow). Kids club was amazing with particular reference to the amazing staff (Mateo and the other girl who was amazingly friendly with my kids).

Ulemper: Nothing, actually nothing. Okay if you pushed me the buffet was very good rather than excellent.

Fordele: It was very clean. A pleasant hotel

Ulemper: Once you got in your room it felt like you were in a sauna! Literally, with all the pine. No aircon in summer or a fan. Worst part was no pool as it was being renovated and booking.com did not mention this when booking! Had a txt from hotel to say no pool but to late as already booked with no free cancellation and we were on our way for a weekend break away from Toulouse city while there on business. So very disappointing ! I’m sure it will be lovely when it’s finished. But had we known we would have booked somewhere else!

Fordele: Good variety of food Clean rooms

Ulemper: Doors banging all the time- room doors made a very loud noise when neighbours came in or out- disturbed sleep. Our room shook when neighbours let the door shut on its own

Fordele: The staff were really lovely and we got a beautiful room with a jacuzzi bath for free. Beds were lovely and comfortable. Great location for shopping.

Ulemper: The decor was a bit dated and the room was a bit warm.

Fordele: Room too small

Ulemper: Room and toilet too small

Fordele: Atmosfæren. Den dejlige mad.

Ulemper: Svært at finde, da det ligget midt på gågaden. Anvisning om kørsel dertil vil være et gode

Fordele: Very nice accommodation with excellent service! Good value for the price!

Ulemper: The meal was a total disappointment

Fordele: The bed was bery comfortable.

Ulemper: We didn’t like the shower over the bath, and the room was quite small.

Fordele: Quiet room very well isolating street noise, spacious room and very comfortable bed, gastronomic restaurant, very rich breakfast

Ulemper: Pity there is no swimming-pool.

Fordele: Everything was perfect

Ulemper: Nothing

Fordele: Close to everything

Ulemper: There was a knocking sound the whole time i was there due to an error a customer made with regards to cold/hot water issues in the pipe.

Fordele: The food in dinner and breakfast. The staffs are fine and comportable.

Ulemper: The rooms are getting old. They need an update.

Fordele: It’s friendly staff and cosy feel. The room was a reasonable size with a lovely view, bathroom beautifully clean with great walk in shower. The lounge area was perfect for a drink and to relax. The buffet breakfast and dinner offered a great variety and we wanted for nothing. Location was perfect being two minutes walk from the gondola, with the bus stop outside for transfers to the airport and other destinations and near all bars.

Ulemper: Nothing, we couldn’t fault it.

Fordele: Super clean;nice staff very professional; good breakfast; the hotel was full renovated it’s branded new

Ulemper: Nothing

Fordele: Breakfast and dinner was very good. Room was very clean and nice. Wellness area is small but nice and okay when you are just with a few people. Extra free service for the Ski-lockers which are close to the lifts, was perfect. Chantal and all the staff were very friendly and helpful! Location is also perfect and close to everything.

Ulemper: It is not negative but maybe something to improve: The 'livingroom' area with bar is very nice and cozy but very quiet. Maybe with a little bit more promotion it could be more attractive for the people to chill, playing games or have a nice drink in the afternoon and evening.

Fordele: Plentiful buffet style board. Well located, spacious and very clean. The staff were polite.

Ulemper: If only breakfast could start at 07.45 am. Because the hotel starts breakfast off at 08.00 am and sometimes they don't open up until 5 or 10 minutes later, this means there is a rush if you want to make the early ski lifts and be able to enjoy your breakfast. Spa pool a little on the cool side!

Fordele: Hotel is excellently located, just 2/3 minute walk from the gondola station. All staff were extremely friendly and helpful, the receptionist spoke great english and was very welcoming, Marco was simply the best! Our rooms were absolutely spotless when we returned to them each day - one of the cleanest hotels I have stayed in. Decor was modern, simple but really nice. Rooms have great views. Breakfast food was very high quality.

Ulemper: The rooms were quite hot at night and walls fairly thin - but this wouldn't stop us returning.

Fordele: Breakfast very tasty! Staff very friendly! Beautiful view! Small restaurant next door to the hotel - never ate better pizza or lasagne!

Ulemper: Property doesn’t have restaurant. Breakfast is served in the hotel across the road. Staff is very friendly but it is inconvenient or at least not what you would expect as it wasn’t stated in the description. Also the fireplace!! It’s not working due to some reason, it was the main reason why we chose this hotel actually and it was quite embarrassing when we were told it is not use.

Fordele: The staff was awesome, especially the bar and kitchen team. The proximity to the Gondola with a locker service for skis and boots was excellent. Best value for the money for skiing in all of the EU that we have been to.

Ulemper: Local bus and taxi service when snowing is unreliable at best.

Fordele: - Rooms spacious, modern, comfortable and clean. - Very friendly staff - Breakfast was great - We did not use the spa

Ulemper: - Extra charge for spa area

Fordele: Good staff

Ulemper: Not much

Fordele: So cosy friendly

Ulemper: No tea or coffee facilities in your room

Fordele: Great hotel clean and perfect location

Ulemper: Breakfast is full of things but some of them not so tasty The coffee was bad and the omelet too

Fordele: Everything was perfect as always, I always go there when I’ m travelling to Escaldes or Andorra, great hotel, staff, parking facilities and everthing is close by

Ulemper: Nothing

Fordele: Great location and the breakfast was awesome.

Ulemper: The room was very hot

Fordele: Located next to the Caldea thermal facility and a 5 minute walk from the main shops in quiet area. Helpful and friendly staff good rooms and great rates.

Ulemper: Access a bit confusing and parking close but expensive

Fordele: Very clean and service very kind

Fordele: Very clean and great central location.

Ulemper: Nothing.

Fordele: I liked that the staff were very friendly and helpful .

Ulemper: Room service food was not great .

Fordele: Easy to find, car park opposite but remember to book in advance, Caldea a stone's throw, shopping street in close proximity plus restaurants that serve food earlier than 8pm. Reception staff were courteous and very helpful.

Ulemper: Blankets on beds- hygiene reasons. Room however was CLEAN. No stray hairs, muckiness on doors, walls. A bit of wear and tear, but I was comfortable with level of cleanliness.

Fordele: Comfortable, clean room. Coffee and tea in the room.

Ulemper: Took a long time to order dinner. Breakfast room was not capable to cope with all people who wanted to have breakfast. It is not very children friendly. There is no place where children can stay outside of the room. Children cannot play in the lobby near the bar.

Fordele: Close to main gondolas with hotel,s own transport to lift stations. Hotel has rent ski, nice restaurant with beautiful view to ski lifts and pistes, close to good restaurants. Has a good breakfast, nice staff, is clean and quiet. Also close to Andorra (15 min. drive). Hotel has free wi-fi and parking space.

Ulemper: I suggest to leave few bottles of water in a hotel room for late coming people or install a machine with some kinds of drinks. All other things were ok.

Fordele: Hotel was very nice / breakfast /dinner all were exceptional and staff was wonderful especially Edurne who speaks English and very helpful. Rooms were spacious and clean

Ulemper: Only probem is that you need to take a hotel van to get to ski area // only takes 5 minutes and they run the van continuously but seats only 8 so if you are leaving when everyone else is a bit of a problem so not that big of a deal but if you want to get to town for dinner later in the evening it is a bit of a logistical problem because the walk up the hill is a bit long 20 min. But on the other hand the food at the restaurant there is excellent

Fordele: Thoroughly modern four-star hotel with spacious rooms, really nice bathroom with large bath

Ulemper: Wifi was of the type that covered the hotel and immediate surrounds - thus not genuinely secure

Fordele: This is a really nice hotel with very helpful, friendly and service minded staff. We were VERY well taken care off. The hotel is next to a beginner's slope, so this is a great place to stay for those that like to learn how to ski. As experienced skiers, we decided to go to Soldeu to take the gondola to the top and we used the free shuttle service offered by the hotel. The ski rental place located below the hotel also offers 20% discount to hotel guests.

Ulemper: The only think to point out is that the pillows could have been better, but overall very happy.

Fordele: Excellent service excellent staff excellent parking for motorcycling in secure underground car park excellent rooms facilitys

Ulemper: Nothing was wrong anywhere

Fordele: Nice hotel with pleasant staff and everything. The breakfast is probably better in the winter where there probably are much more guests. It was still totally ok now.

Ulemper: The gym only provided some condition exercise, no upper body machines (except for a row machine) or free weights.

Fordele: ready supply of fresh hot chocolate at breakfast for the kids.

Fordele: Friendly staff. Comfortable hotel. Good food.

Ulemper: Nothing

Fordele: This is a great little hotel with excellent helpful staff. The room is of a very high standard. The bathroom is excellent with a heating lamps and a very large amount of amenities restocked every day. Having a small ski slopes for beginners is great. I also used the free shuttle bus to the gondolas. WIFI is excellent.

Ulemper: While the bedding was top class - Two (made up) single beds pushed together - doesn't make a double bed. There was enough pillows supplied - should my wife require a pillow wall, so a gap in the bed wasn't required...

Fordele: Good size bar . Lots of relaxing areas

Ulemper: Not enough staff

Fordele: Bed was comfy

Fordele: Just a great location with everything provided as one would expect. Used hotel parking under the hotel - easy.

Fordele: Good clean modern hotel in an ideal location.

Fordele: everything

Ulemper: nothing

Fordele: Parkeringskælder var fint - aflåst plads til bilen.

Fordele: Breakfast was amazing. Lots of choice on offer and fresh produce. Our (upgraded) room was lovely, nice big bed (king) and super comfortable. There was a mini bar in the room and robes for the poolside. Walk up the steps by the side of the reception and walk out onto the main shopping area, so the location was perfect. Once our issues were resolved we did enjoy our stay even if it was more expensive than anticipated. If all the charges were clear it would make choosing so much easier. Parking an extra 48 euros and pool passes and extra 28 euros, is a lot on top of the base cost.

Ulemper: Ok this is strictly the fault of the marketing. It is poor. We used the search function on booking.com to look for a hotel with breakfast, parking and a pool and up popped Golden Tulip, saying 'Free breakfast and parking.' Also it said, 7 euros per day per person to use the spa. That's ok we thought we don't want to use the spa, just the poolside. When we arrived the car park under the hotel was full - ok, first come first served, too bad for us, that's no problem. BUT it was not free and the public car park across the road is a staggering 24 euros per day (we were there for 2 days for an extra 48 euros was quite a sting). Feeling grumpy we went to check in. The guy at the desk was running through their process and said it's 7 euros to use the poolside. Eh? I was not very happy and asked to speak to the manager who was unavailable at that moment. When we got to our room, it was tiny - nothing like any of the photos on booking.com. ANYHOW. The manager kindly sorted out our issues by upgrading our room and letting us have free passes for the pool (we didn't even want to use the pool, just wanted somewhere to sit in the sunshine). I have to say they are really missing a trick with the rooptop. Yes there are a few loungers (4 if I remember rightly) and a couple of comfy chairs BUT there is no shade at all. I realise this is a winter resort but it was mid summer, 30 degrees and no shade. The rooftop could be the star of the hotel if they made it nicer. Lots of chairs, some sort of covering or brollies and a bar. The space is vast and just sitting empty, it is a waste of space. The pool is also teeny weeny and indoors, great for winter not so much for summer.

Fordele: All was perfect.

Ulemper: Swimming pool was not included on the Price.

Fordele: High quality breakfast. Good location. Spacious room.

Ulemper: Beds were a little hard. Room service food was barely ok.

Fordele: The staff was really friendly, everything especially parking was super easy. It is every central and the breakfast is more than you could ever wish for. Totally worth the 11€ extra.

Fordele: Nice and clean room and good view from the room

Ulemper: Parking in hotel is not free be reade to pay 20£ per night

Fordele: God morgenmad

Ulemper: Dårligt boblebad på vores badeværelse

Fordele: Very convenient location, friendly staff and clean room.

Fordele: All right :)

Fordele: Excellent hotel. We had two connecting rooms for our family. Very quiet, pristine condition, comfortable beds, plenty of space. The buffet breakfast was very good, particularly as we needed to leave before most cafes etc opened. We reserved a car park and were happy to find it was secure and we could come and go easily without fussing with tickets.

Fordele: Location is good at the top end of the main shopping street . Hotel recently renovated

Ulemper: The air conditioning is not controllable from the room . Room is hot with windows closed and noisy with windows open. Had to ask them to increase water temperature in bathroom . No tea or coffee facilities in the room . Bath needs a shelf for soap etc. Not much ambiance . Parking overnight is extra. No heaters in ski lockers for ski boots.

Fordele: Everything! Very friendly and helpful staff. Spacious, interesting designed rooms. Option of connected rooms. Very clean. Amazing breakfast and hotel restaurant. Good AC. Nice cosmetics sets :) Water and candies in rooms.

Ulemper: It would be nice to have coffee/tea sets in rooms.

Fordele: Comfy room. Great bed and amazing bathroom. Loved the shower details and the sensation lights. Very modern fit out .

Fordele: Very new and nice facilities; convenient parking can take lift directly go room; wonderful breakfast! Will be the preferred choice for Andorra for sure!!!!

Fordele: Very modern and clean hotel in the city center. Nice rooms and breakfast.

Fordele: Breakfast was good. Location is great. Its less than 10 mins walk to shopping street. The area is quiet. The room is clean and comfortable.

Ulemper: It would be great if instant kettle is provided in the rooms. However there is a little struggle when sleeping as the rooms gets warmer halfway and opening the window to sleep doesn't feels that safe.

Fordele: Slightly outside of the main shopping area, but still only a 8-minute walk to the end of the strip. The modern rooms are super bright (lots of lights and light switches).

Ulemper: The room was extremely warm, even after turning off the heating. We had to sleep with the window open (February = near freezing outside).

Ulemper: This hotel is a scam and ripoff 5 star rating in my dreams more like a hostel . Who ever gave that hotel 5 * rating was high on drugs surely !!! We arrived at hotel with no one to help with luggage , staff where in casual civil clothes , The hotel was old and broken with carpet on the floor having rip and torne , the hotel had Nini room food service ! As they said they were doing building a new part of hotel they were offering a reduced service , there was no restaurant in the hotel only offering a digusting breakfast of brown old pinaple , cold pizzza ( don’t no why there was cold old pizza in a morning breakfast buffet !) The hotel had a charge of using the swiming pool considering they had a reduced service of food it was a digrace you have to pay to use swimming pool , like a public swimming pool ! The icing on the cake was I had droped my bag in the parking of the hotel right in front of the hotel and there was no cameras or security in the hotel and they didn’t even help to call the police etc

Fordele: The staff were very kind and helpful, they were the best part! I also enjoyed the breakfast. Very comfortable rooms, nice views, large bathtub. Complementary cava and cookies were very nice. Fancy atmosphere.

Ulemper: My least favorite part was the location. Walk to city center takes about 35 minutes and is quite steep, so I ended up paying for several taxis. This hotel would be better for relaxed travelers with less interest in seeing the city. While I was there, a couple things advertised were also not available, such as lunch at the hotel, and the piano bar. I got the impression that summertime is the slow season around here, because the hotel seemed pretty empty.

Fordele: The room is quiet large and very comfortable with a huge balcony. The bathroom is good and comfortable. Free parking place is excellent. Staff is good! The complimentary Champagne and chocolates in the room together with the hot Chocolate, churos and soup in the lobby is very nice! 10 min walk (descending) to the city center is very nice but getting up...better with the bus. Breakfast is nice.

Ulemper: The hotel is not for skiers unless you have a car - 7 min drive from Encamp (the longest funicular), than 5€ parking for the entire day (08:00-20:00).

Fordele: Rooms have a great view on the montains

Fordele: Large beds. Fantastic welcome gifts

Fordele: There was nothing I felt was amazing at all, average at best. While it was by no means a horrible stay there was nothing of the great things they lead you to expect, I regret not staying somewhere in town to be closer and MUCH more reasonable.

Ulemper: This hotel might have been 5 stars in the 90s but it is far from it now. Its badly run down and old, carpets ripped, worn through, cracked tiles in entire bathroom. Such gorgeous old tiles but cracked badly. and seems to be taking in guests regardless of its state, while they build a new entire section. There are only 3 staff, the furniture was clearly once lovely but is all threadbare and torn, worn out, broken. The chair in my bedroom was coming apart such that I squashed my fingers in the gap in the broken arm. There are no services, no milk or sugar in the rooms for coffee, no idea why and I really had to struggle to get some for the second night, which I had to carry to my room in a funny little teapot. There were really very few guests, normally this is ok, but they didn't seem to bother with much perhaps as a result. The beautiful piano lounge could have been stunning hotel was cold, no heating, not a sole there, empty trays for cocktail ingredients eg no lemon, no mint, nothing. Empty. The one lady who served the bar, breakfast too, tried very hard but knew nothing about drinks. The heated pool and spa they talk so much about is open only from 4pm till 9:30pm. Can't even get into the area. Would be good to know this so you don't plan a morning relaxing in the pool. We could not use it at all because we went to dinner when it was open! The view they rave about, why we chose the hotel, is no longer there. The new building is built right in the way of the view down the valley, you can only see this new block and not the town in the valley. Not a thing. They staff did try hard (all 3 of them) but the hotel is literally ripping people off now and should rather be honest and shut down while they rebuild new hotel or NOT charge 5 star prices. If someone is trying to have a luxury stay they will be so disappointed.

Fordele: The room size was good but the decorating severely outdated.

Ulemper: The shower floods the room. The staff says this happens in all rooms due to poor design. It flooded my clothes I had set out and the hotel told me it would be OK when I insisted they clean my clothes. At checkout they had the audacity to charge me! Also, they don't have the restaurants open at decent hours for travelers and don't bother to update the notification board that tells customers the hours of different facilities. Rude, arrogant and overpriced.

Fordele: Size of room was great.

Ulemper: Staff did not speak English. At check in one of the front desk ladies said the Cava and water was free. At check out I was charged for the water. Walking distance to downtown is far and tough - the return journey is a steep and sweaty uphill challenge.

Fordele: - comfortable and quiet room with stylish interior - welcome drink and sweets - window blinds that can be operated from the bedside panel

Fordele: The apartment is modern well equiped and clean.

Ulemper: Unfortunately our room faced the main road so it was really noisy, Window glasses are noise protective, but we had to open them as it was a hot summer day, and there is no air condition. I advise for all guests to ask a room which does not face the road as the traffic is huge even at night.

Fordele: The location can’t be better and the beds were too comfortable. Staff always have a smile for you.

Ulemper: The coffee wasn’t good at all.

Fordele: Great Staff ,room spacious handy little washing up kit x thank you

Ulemper: Sofa bed uncomfortable

Fordele: Nice and spacious apartment with everything you’d need for a short stay. The staff were friendly. There’s a grocery store, a restaurant and a bus stop nearby. It’s located very close to the ski lift.

Ulemper: The sofa bed in the living room was not very comfortable.

Fordele: Great hotel, awesome service, perfect location - totally recommended!

Fordele: Great location, large breakfast, fine private jacuzzi and hammam (for extra fee)

Ulemper: Having half day skiing on departure day we would have liked to check-out one hour later than standard - was offered for 20 eur only..

Fordele: Amazing location and facilities the room was big and it was a spacious apartment. The staff were wonderful and the bar, restaurant, ski shop and spa facilities were all very nice. The staff were fabulous.

Ulemper: Th auto heating system was confusing, couldn't get the apartment to heat but the staff sorted this quickly. Breakfast was great, but dinner was overcooked.

Fordele: we liked very much the view from the balcony

Fordele: The reception staff was great, especially Barbara. The dining room staff was very helpful and accommodating.

Ulemper: Pool/hot tub hours were too short.

Ulemper: Garage is too tight.

Fordele: Breakfast and location very good

Ulemper: Staff was not so friendly

Fordele: The service at the front desk

Ulemper: Crying baby during the whole night in the room next to us

Fordele: location is perfect, personal are more than perfect, really recomend this hotel

Fordele: Ligging is perfect

Fordele: Le parking, les armoires à ski sécurisées par chambre au sous-sol

Ulemper: I have never seen in my life so unfair and unpolite services and management in a restaurant. The restaurant close at 10:30am. At 10:30 they take all the products and ask you in very bad words to go out of the restaurant in the same time. It seems that you disturb them. This is a fact but they could say this in nice words, not with rough words and to be unpolite. The products were every days the same. It was mushrooms on tomatoes after some days... The view of the bedroom right on a wall of stones and on the other side just on the main road.

Fordele: The spa was superb, the staff were excellent, the location was perfect.

Ulemper: The food was ok.

Fordele: The hotel was nice and modern. Our room was spacious and relaxing. We had everything we needed for a ski trip. The staff were extremely helpful. The breakfast was also good. The location is very central and close to the main Canillo lift.

Ulemper: I think the SPA could have been included in the price.

Fordele: Location was super good, the breakfast was nice and the spa was super good

Ulemper: the pillow was ok-is

Fordele: Nice to stay in a traditional Andorran hotel. Helpful staff, great food, warm and clean.

Ulemper: We had to go home.

Fordele: The owners and staff are very welcoming and friendly and nothing is too much trouble. We felt at home as soon as we arrived. Hotel and food/drinks are excellent value for money. Great traditional home cooking and plenty of it. The lift up to the local ski center each morning was a very welcome surprise and much appreciated. Would love to come and stay again.

Fordele: Breakfast and dinner both great value for money. Staff friendly and helpful. Bed really comfortable

Ulemper: For the money, everything was excellent

Fordele: Between 9am and 09:30an the hotel transport guests up to the main gondola each day. Otherwise it’s a slight uphill walk of around 12 - 15 mins. Boots and skis can be left in lockers at skis hire shop or the main gondola station. This means walking back to the hotel at the end of the day (downhill for 10 mins) can be done in trainers. Also, good idea to pay the extra €18 on the lift pass to get lunch on the mountain (one voucher for each day). Good basic food and saves money. Never paid more than €4.50 for a pint - even in the 4 star hotels facing the Soldeu slopes. Great value resort !

Ulemper: Nothing at all.

Fordele: Staff, food all great and very helpful. Loved the morning lift up to gondola station. Plus free road parking outside

Ulemper: Maybe not for people who have difficulty with stairs

Fordele: We have just come home after a faultless stay at this property. On our arrival at the hotel we were greeted warmly by Antoine, who explained how everything works. The rooms were warm, comfortable, clean and had everything we needed. The showers in all rooms were extremely powerful and there was plenty of hot water, which is perfect after a day out on the slopes. Breakfast was simple but plenty to eat. The evening meals were delicious with generous portions. Laura, the chef is the queen of soup making, I've never enjoyed soup so much (especially recommend the creamy cauliflower, amazing!). All the staff were incredibly friendly and helpful. Antoine and the owner, Nick, had plenty of useful tips about the local area - even though we've been coming for years, and the morning lift up to the telecabin was a real plus. All in all, our eight day stay represented excellent value for money and we wouldn't hesitate to stay again. Thank you so much for being such great hosts!

Ulemper: It's fully booked for when we want to come next year.

Fordele: Really nice hotel 15 min walk to the main Ski Lift in town. Staff were really friendly, the bar area was very relaxed and nice atmosphere. The dinner was nice.

Ulemper: Lots of stairs for our injured skier but this was unavoidable.

Fordele: Nice friendly place, clean and comfortable, good breakfast. Easy access to village of Soldeu and El Tarter free car park for chair lift.

Ulemper: It was all great, especially considering the price.

Fordele: Food is amazing get the dinner option.

Ulemper: Nothing

Fordele: Nick and his team were fantastic. We arrived very late / early morning 5am on a flight from London. Unfortunately the hotel had overbooked. However Nick immediately made us feel at home, offered us showers, breakfast and a ride up to the chair lifts. Dinner at night was also a delicious 3 course feed. Highly recommended. Thanks for making our time in Andorra an enjoyable one - despite the initial hiccups! Would come back for our 3rd season.

Fordele: Modern spacious room, nice bed, comfortable mattress. Good breakfast for a 4*. Location next to main pedestrian street with shopping.

Ulemper: Bathroom with limited space for toiletries. Parking almost necessary in the hotel at 17.5 euro per day.

Fordele: Everything was great, perfect location, parking available (17,5 eur), cleaning of rooms was very good, nice breakfast, but the top of all in this hotel is its staff, really very attentive and helpful, especially I want to ask a "big thank you" to Marcia that helped in million of my requests, resolved questions and provided 100% service.

Ulemper: The hair dryer did not work and in my opinion there should be another door or shower curtain in the shower so that the water splashes less during bathing time, but both not critical and about hair dryer I even not notified

Fordele: it's a big room for family, comfortable and illuminant, nice service, good location

Ulemper: there's a soap left in the bathroom

Fordele: Great location and excellent value for money. Lots of good shopping nearby along with plenty of choice of restaurants.

Fordele: The location is perfect. Right at the centre and easy walk distance to shops or restaurants. Bedroom was huge, 2 bathroom and a spare room with bunk beds, literally can fit up to 6 people with sofa bed. Room was comfy and clean also.

Ulemper: The wifi is a bit slow and most time got cut off, You have to move around the room to get better connection. Car park very small and tight so be careful.

Fordele: Great location

Ulemper: Bathroom flooded during a shower

Fordele: It’s very clean hotel.

Fordele: We were traveling as a family of four and were amazed by the room we were given. It had two twin beds pushed together for my wife and I in one room and another three twins in a separate room for the kids. Even had two baths! Great location for the downtown pedestrian mall. We were there in mid-summer and tried to imagine what Andorra la Vella would be like during the ski season.

Ulemper: Private parking was a little steep (17 euros).

Fordele: Location close to the shopping and centre. Big apartment with 2 separate bedrooms. Technically good equiped. There is even a clothes drying machine inside. A lot of different kitchen equipment.

Ulemper: Ants!!! Ants in the kitchen, living room and one of the bedroom. That was awful! Seems like they are getting there through the entrance door. Cleaning is very poor! All surfaces were covered by dust, floors seems not being cleaned since Ski season finished (3 months ago). A lot of dust under the sofa and beds, someones NAILS on the floor in the bedroom.

Fordele: Very large room with very comfortable bed. Staff friendly and having a car park at the hotel was a bonus. Only one street away from the main shopping area. Close walking distance to all the local museums and galleries. Fantastic walking tracks nearby along the river and also up in the mountains.

Ulemper: No fault of the hotel but the Wifi was down for over 24 hours so only access to the a internet was a free one only available on the main shopping plaza.

Fordele: The location was perfect and the breakfast was outstanding.

Ulemper: My mattress was like steel. The first night I couldn't get any sleep. The second night I had to put a thick blanket on the mattress just to get some relief. Also the bathroom leaked water every time a person showered.

Fordele: Breakfast was average, location was very good but the service was terrible.

Ulemper: Service, no English assistance.

Fordele: Water in Andorra is perfect! Breakfast was really good. Although cappuccino somewhy contained chocolate and juice was diluted.

Ulemper: Previous occupier forgot his dirty socks on balcony.

Fordele: nice location, parking and very good pizza.

Fordele: The location is perfect and it's just along the pedestrian street. However, the facilities inside are kind of outdated and the parking lot is not free. Overall, it's a good place for stay.

Fordele: Everything was great! Staff super nice, restaurant on site, convenient location, rooms with balcony amazing!

Fordele: Alt virkede nyt og lækkert. Velfungerende

Fordele: Location could not be better, right on the Shoping Mile.

Ulemper: Room was a bit basic with no views, and breakfast was disappointing.

Fordele: Great location.

Fordele: Great & helpful staff, good breakfast, clean rooms... Excellent parking!

Fordele: the room and location after I found it

Ulemper: was hard to locate GPS got confused. the wait staff was a little preoccupied with each other.

Fordele: Breakfast was good. The room was clean and comfortable.

Ulemper: The spa was too crowded, full or children.

Fordele: The location is very good. No need to take the car. There are buses around, supermarkets,.... The bed is comfortable

Ulemper: foods at the restaurant sometimes morning call sometimes is not working.

Fordele: Friendly stuff. Good location - walking distance to funicamp, local shops and restaurants. Short ride to Andorra de la vella Free access to Sauna + pool + jacuzi. Nice community room with a fireplace. Underground garage with ski equipment locker. Discount for the local ski equipment rental shop. Free table tennis is available in the gym

Ulemper: Poor variety and average quality of food and drinks for breakfast. No bathrobes (need to rent them) and no free water in the room. Rather small rooms. The gym is just a joke - lots of space with no equipment of what so ever. The one that is there is not really usable and in poor condition. Shower rooms in the spa area could be better. A bit old and tired hotel in general.

Fordele: The Hotel allowed us a free early check in (10am) and we paid a small charge for a late check out (5pm). This was much appreciated and meant we got extra time on the slopes! The Grandvalira ski area is really good.

Fordele: Much larger and nicer than initial impression. Used the spa and pool and had excellent recommendations from staff with regards to local restaurant.

Fordele: Very quiet location and friendly staff

Fordele: Spa area

Ulemper: The parking was full. Had to find other location to park.

Fordele: Good location, staff explained everything, provided all necessary information. I bought ski pass at reception. Very clean rooms, good breakfast for 8 eur.

Ulemper: This is not 4 star hotel. Rooms need to be repaired. Almost no cold water, everything is old in the room. Bed is short - around 1.8m. Locker only after 20 eur deposit, very old with real key, not with pin code.

Fordele: Everything- clean and comfortable rooms, attentive and helpful staff, good facilities including safe under cover car parking and ski store

Ulemper: The only negative for me personally was that the beds were too soft