Canillo hoteller

Fordele: Beautiful setting

Ulemper: Distance to town

Fordele: Very attentive staff, clean, great ambience, well furnished room, great food, relatively quiet

Ulemper: Nothing

Fordele: It's a great place to spend a few days. I and my wife enjoy it so much it's our second time in this beautiful place love to come back

Fordele: Great staff and hotel ambience

Ulemper: Food and drinks exorbitant. Especially as off season.

Fordele: Everything.

Fordele: The staff was very friendly and helpful, Also the location was amazing with great views.. About the property it was very clean. We had a great time there.

Fordele: I stay at this hotel for the third time in a year - and everything is absolutely perfect. this hotel is love at first sight. unforgettable spa and service above all expectations

Fordele: The personal service was beyond the expected. One of the guys working for the hotel, Oscar Agüera, did a very good job. He managed to give me detailed and relevant information about the mountains of Andorra and managed that we could have earlier breakfast before an early check-out.

Fordele: Service

Ulemper: Location

Fordele: Supergod morgenmad. Man kunne selv lave spejlæg på en lille pande. Hjemmebagt brød.

Fordele: Staff. Always free parking . Good breakfast

Ulemper: Sheets seem very cheap. And location, well it depends what you want to do bc you have to drive everywhere in Andorra anyway. Wish they had laundry machines

Fordele: A beautiful quiet location, and a lovely comfortable room. As a family of five it is often hard to find a suitable place to stay...this was perfect. Andorra la Vella was only a short drive away, and the nearby restaurant was great.

Ulemper: We knew the hotel didn’t have a restaurant but we would have liked to be able to make a cup of tea or coffee in our room.

Fordele: Very nice hotel in nice location and good restaurant nearby.

Fordele: Everything, people were very friendly, hotel was great.

Ulemper: If there is anything to critize it would be the glas door to the bathroom. The rest was great ;-)

Fordele: Great breakfast

Fordele: Hyggeligt hotel med en god og hjertelig betjening og et stort familieværelse, hvor der var god plads til en familie med 3 store børn. Fin morgenmad og en glimrende restaurant lige i "baghaven". Det levede fint op til vores forventninger.

Fordele: Lovely stuff, very comfortable rooms. Great value for money.

Fordele: Delicious

Fordele: The owners are extremely friendly and try to be as helpful as possible about everything. The free access to sleds for the kids, the ski locker that was included, and the beds for the kids up in the loft were all great. The bathrooms in our 2 apartments were recently redone and they were lovely.

Ulemper: The kitchen space is extremely small. It would be difficult to do any actual cooking except for something very simple like pasta. It's useful for making breakfast in the morning, but is too tiny for meals.

Fordele: Everything was great, location, comfortable, friendly - and the free access to the sport center next door was a nice bonus!

Ulemper: The parking wasn’t ideal but for 3 Euros you could park a few minutes walk away.

Fordele: We had a very pleasant welcome with a smile and we used the near by sport center

Ulemper: They are saying that the ice ring is included but what that is not said that you need to pay for renting the gear, it was a disapointment for us, the owner said that she will write it on the photos so i waited with my review but it was not written. The parking cost 10 euro per night.

Fordele: All the hikes we went on were absolutely stunning and very close to this property.

Ulemper: The main road was very busy throughout the day

Fordele: Meget rent pænt og venligt

Fordele: Great view and location. Clean and spacious interiors. Tasty breakfast!

Fordele: It was comfortable

Fordele: Clean, convenient, nice staff.

Ulemper: Double bed is too small. There wasn’t a balcony. Breakfast was good but not enough options for vegetarians.

Fordele: The room was very spacious. The breakfast had big variety. The spa was nice.

Ulemper: Nothing, we liked everything.

Fordele: Amazing location and very chilled out feel. Friendly happy staff. As the hotel was so quiet we had the small spa to ourselves with was rather nice.

Ulemper: The outdoor hot tub was not running (from the hotel description this is not on all the time). The pizzas we had from the hotel were disappointing for the price.

Fordele: Very comfortable, restaurant had a good and varied choice of food. Room was very good with mountain views. Staff on reception very helpful

Ulemper: Very hot in bedroom and public rooms.

Fordele: Breakfast was excellent, staff are all very professional. Outside seating are well looked after with great views.

Ulemper: Carpet in the room seemed a bit old.

Fordele: Everything about this place is wonderful. Beautiful outside and in, with large, comfortable rooms, gorgeous common areas and a fabulous buffet breakfast. I’d love to see it in the winter! We didn’t have time to try the spa which we regretted, and saw that they organise sports activities and excursions every day! Too good to be true. Would definitely come back next time we are in the area.

Fordele: Great staff! Great location, all close to the hotel! Buffet is excellent. Room very confortable. Nice wooden ambiance. All perfect.

Ulemper: Lacking some sauna or hammam for guests after ski time Quite expensive

Fordele: great breakfast comfortable beds very clean

Ulemper: dinner a bit less, and price of buffet does not include drinks which were expensive comparing to the meal price (6 euros for water bottle?)

Fordele: The outdoor activities with Esther are great

Fordele: The hotel is well placed to visit rural Andorra. The staff were friendly and welcoming. Food was well cooked and a great variety to choose from

Ulemper: There was no air con in the bedroom and the buffet at 30Euros was a bit steep

Fordele: Everything. Check-in was excellent, room was fantastic, shower was awesome, bed very comfortable, very helpful staff, special shout-out to Nacho Miguel who looked after us in the bar area. Decent breakfast. Look forward to another visit.

Ulemper: Air-con. Pool was out of commission for renovations, no-one's fault.

Fordele: Friendly staff, space underground parking with equipped bike storage, good food, perfect view

Ulemper: Rooms are not earlier available then 15h00 (no flexibility). Room was not cleaned once and cosmetic articles were not refilled

Fordele: Perfect hotel, staff and food in all ways .

Ulemper: During dinner one night they were a little low on the grilled items .

Fordele: It’s a lovely clean, well presented hotel with helpful staff but for me that’s where it stopped.

Ulemper: The hotel has no air conditioning which means the pine lined rooms are literally like Saunas during the day. At night you need to leave the balcony door open and it’s hard to sleep with the street noise. The rooms are nice looking but I didn’t find the bed particularly comfortable and the pillows where to soft. Nearly everything is an extra like the usable speed WiFi. I also couldn’t get anywhere to park my motorcycle in the road level car park, this meant I had to pay 12 euros per night to park in the garage. Most other hotels in my 10 country trip have provided dedicated motorcycle parking, this was one of the few that didn’t. The evening meal is a buffet which for 30 Euro isn’t bad value. However in a 4 star hotel I would have expected a table service restaurant instead of the cafeteria style set up which is in place. I understand that things cost money and I do not mind paying for things. I do however mind hidden charges and extras, for me these should be added onto and included to the cost of your stay, not presented when you arrive. It’s not a bad hotel, just poor value in comparison to others I’ve stayed at during my 3 week trip.

Fordele: It was very clean. A pleasant hotel

Ulemper: Once you got in your room it felt like you were in a sauna! Literally, with all the pine. No aircon in summer or a fan. Worst part was no pool as it was being renovated and booking.com did not mention this when booking! Had a txt from hotel to say no pool but to late as already booked with no free cancellation and we were on our way for a weekend break away from Toulouse city while there on business. So very disappointing ! I’m sure it will be lovely when it’s finished. But had we known we would have booked somewhere else!

Fordele: Good variety of food, friendly staff, the view from the room was amazing. It was very family friendly.

Ulemper: Unfortunately the Spa wasn't working and we could only go to the leisure centre to swim. We choose the hotel as well because of the Spa facility.

Fordele: Excellent food, comfy large rooms

Ulemper: Nothing

Fordele: Excellent location, friendly staff, beautiful decor etc. The staff happen to realize it was my husband’s birthday and surprise us with a champagne bottle and delicious truffles. That was the icing of the cake for us

Fordele: Room too small

Ulemper: Room and toilet too small

Fordele: Atmosfæren. Den dejlige mad.

Ulemper: Svært at finde, da det ligget midt på gågaden. Anvisning om kørsel dertil vil være et gode

Fordele: Everything was perfect

Ulemper: Nothing

Fordele: Close to everything

Ulemper: There was a knocking sound the whole time i was there due to an error a customer made with regards to cold/hot water issues in the pipe.

Fordele: The staff was excellent. They were focused fully on the Customer satisfaction.

Ulemper: Pillows and mattresses need renovation.

Fordele: Location excellent. Staff excellent, but spoke limited english. Sr Jonatan at Reception was particularly helpful and attentive.

Ulemper: Evening menu overpriced and the chateaubriand was disappointing. Continental breakfast was good and you could order eggs. Don't! The scrambled aggs were dry and over cooked, the omelette was dry and overcooked, almost burnt. Clearly the Hotel Gastronomique does not apply to the breakfast experience.

Fordele: Plentiful buffet style board. Well located, spacious and very clean. The staff were polite.

Ulemper: If only breakfast could start at 07.45 am. Because the hotel starts breakfast off at 08.00 am and sometimes they don't open up until 5 or 10 minutes later, this means there is a rush if you want to make the early ski lifts and be able to enjoy your breakfast. Spa pool a little on the cool side!

Fordele: Hotel is excellently located, just 2/3 minute walk from the gondola station. All staff were extremely friendly and helpful, the receptionist spoke great english and was very welcoming, Marco was simply the best! Our rooms were absolutely spotless when we returned to them each day - one of the cleanest hotels I have stayed in. Decor was modern, simple but really nice. Rooms have great views. Breakfast food was very high quality.

Ulemper: The rooms were quite hot at night and walls fairly thin - but this wouldn't stop us returning.

Fordele: - Rooms spacious, modern, comfortable and clean. - Very friendly staff - Breakfast was great - We did not use the spa

Ulemper: - Extra charge for spa area

Fordele: Good staff

Ulemper: Not much

Fordele: So cosy friendly

Ulemper: No tea or coffee facilities in your room

Fordele: Right in front of Caldea.

Fordele: Very clean and great central location.

Ulemper: Nothing.

Fordele: The staff were helpful and the breakfast was good with plenty of variety. This hotel is within a 5 minute walk of the shopping area and right over the road from the Caldea thermal baths. the parking was close and apffordable

Ulemper: More TV in english

Fordele: Everything was great, including the location, outstanding staff, extremely clean facilities. Breakfast was awesome. Thank you very much.

Ulemper: Nothing

Fordele: Confortable room and good breakfast. Close to Caldea and the main shopping street.

Fordele: Very friendly and comfortable.

Ulemper: The staff could speak better english.

Fordele: Everything

Fordele: Simply first-rate in every respect. A modern well-maintained building, stylish modern rooms, wonderful staff,convenient on-site parking, and the best breakfast offerings I have encountered. What’s not to like? At the off-season rate of €90 a night, it was absolutely a steal.

Ulemper: Not a thing.

Fordele: The room exceeded by far our expections. Super luxurious, lots of space. The bathroom was just stunning. The personnel was very friendly and helpful

Ulemper: Nothing to say, everything was perfect.

Fordele: Everything was great, the breakfast was with lots of food and drink choices, the location is in a walk distance from the main shopping avenue and public transport.

Ulemper: Nothing.

Fordele: Hotel metropolis has been recently renovated and as a result is very clean and fresh. Huge comfortable bed was firm and comfortable and the location was very convenient.

Ulemper: Absolutely nothing.

Fordele: Just on the edge of the town it's a nice clean friendly hotel. Room was good and big and staff helpful. Undercover parking just around the corner was a good addition.

Ulemper: There was little or no atmosphere in the bar and restaurant. Felt we had to go out to get any atmosphere for an evening meal and drinks. We had an Ensuite but the lounge part was extremely small and almost unusable as a social area. Shame as rest of room was a very good size.

Fordele: Great Location Great Staff Great Vacations

Fordele: Good buffet breakfast, nice airy large room, comfy bed, slept well.

Ulemper: Garage is too tight.

Fordele: Ligging is perfect

Fordele: Le parking, les armoires à ski sécurisées par chambre au sous-sol

Ulemper: I have never seen in my life so unfair and unpolite services and management in a restaurant. The restaurant close at 10:30am. At 10:30 they take all the products and ask you in very bad words to go out of the restaurant in the same time. It seems that you disturb them. This is a fact but they could say this in nice words, not with rough words and to be unpolite. The products were every days the same. It was mushrooms on tomatoes after some days... The view of the bedroom right on a wall of stones and on the other side just on the main road.

Fordele: Good breakfast, nice touch from the owner / manager to pass by each table asking if everything is ok. Wifi, clean, pool, sauna, room size, beds, all very good. There is safe parking on the street for 3 Eur a day - night is for free

Ulemper: The furniture is just a little dated and the tv Is small ish... Is located on the main road and after 23.00h nothing is open to buy a bottle of water

Fordele: Wide variety of food, very friendly stuff in the restaurant. Not far from cabins.Big jakuzzi and warm small swimming pool with different massages. Nice lounge bar to play board games.

Fordele: Spacious and clean rooms

Ulemper: No snacks or drinks at the fridge, no option to purchase drinks downstairs after 11pm and receptionist said that everything around the town is closed(wasn’t true).

Fordele: good breakfast. friendly staff

Ulemper: fresh orange juice would be nice, only one plug in the bathroom... not enough in 2019, unfortunately a little out of date (old) ;-)

Fordele: breakfast very good and location great

Fordele: Staff were fabulous, facilities were excellent, meals were superb, I would recommend this hotel

Fordele: Very good value. There is a nice lobby area with sofas and a outdoor deck area. The breakfast is very nice and the coffee machine is good. The room is nice, clean and comfortable. Care was taken when making up the room.

Ulemper: The shower head wasn’t very good and would have preferred just a shower without a bath.

Fordele: Really great stay

Fordele: Comfortable bed in nice room, bath tub, safe, good breakfast, free garage parking for motorcycle on site

Fordele: The room was nice and silent, and provided good sleeps. The breakfast was delicious.

Ulemper: In the parking garage, there could have been a sign to show that the green button in the pilar opens the door. Now I spent minutes trying to figure out how to get out.

Fordele: Nice to stay in a traditional Andorran hotel. Helpful staff, great food, warm and clean.

Ulemper: We had to go home.

Fordele: The owners and staff are very welcoming and friendly and nothing is too much trouble. We felt at home as soon as we arrived. Hotel and food/drinks are excellent value for money. Great traditional home cooking and plenty of it. The lift up to the local ski center each morning was a very welcome surprise and much appreciated. Would love to come and stay again.

Ulemper: Too many stairs

Fordele: The staff was fantastic! They have great advice on hikin trails making the experience one of a kind. The common room also has plenty of games and sitting areas. The bar is reasonably appointed as well. Would recommend for families.

Ulemper: The decor is basic but clean

Fordele: Nice friendly place, clean and comfortable, good breakfast. Easy access to village of Soldeu and El Tarter free car park for chair lift.

Ulemper: It was all great, especially considering the price.

Fordele: Varied breakfast and excellent lunch menu at reasonable price

Ulemper: Nothing

Fordele: Food is amazing get the dinner option.

Ulemper: Nothing

Fordele: Nick and his team were fantastic. We arrived very late / early morning 5am on a flight from London. Unfortunately the hotel had overbooked. However Nick immediately made us feel at home, offered us showers, breakfast and a ride up to the chair lifts. Dinner at night was also a delicious 3 course feed. Highly recommended. Thanks for making our time in Andorra an enjoyable one - despite the initial hiccups! Would come back for our 3rd season.

Fordele: Close to main gondolas with hotel,s own transport to lift stations. Hotel has rent ski, nice restaurant with beautiful view to ski lifts and pistes, close to good restaurants. Has a good breakfast, nice staff, is clean and quiet. Also close to Andorra (15 min. drive). Hotel has free wi-fi and parking space.

Ulemper: I suggest to leave few bottles of water in a hotel room for late coming people or install a machine with some kinds of drinks. All other things were ok.

Fordele: Hotel was very nice / breakfast /dinner all were exceptional and staff was wonderful especially Edurne who speaks English and very helpful. Rooms were spacious and clean

Ulemper: Only probem is that you need to take a hotel van to get to ski area // only takes 5 minutes and they run the van continuously but seats only 8 so if you are leaving when everyone else is a bit of a problem so not that big of a deal but if you want to get to town for dinner later in the evening it is a bit of a logistical problem because the walk up the hill is a bit long 20 min. But on the other hand the food at the restaurant there is excellent

Fordele: Friendly staff. Comfortable hotel. Good food.

Ulemper: Nothing

Fordele: This is a great little hotel with excellent helpful staff. The room is of a very high standard. The bathroom is excellent with a heating lamps and a very large amount of amenities restocked every day. Having a small ski slopes for beginners is great. I also used the free shuttle bus to the gondolas. WIFI is excellent.

Ulemper: While the bedding was top class - Two (made up) single beds pushed together - doesn't make a double bed. There was enough pillows supplied - should my wife require a pillow wall, so a gap in the bed wasn't required...

Fordele: Good size bar . Lots of relaxing areas

Ulemper: Not enough staff

Fordele: Breakfast was excellent value for money. Helpful staff. Good snack bar.

Ulemper: Hair dryer didn't work. No vegetarian options for the evening meal.

Fordele: Although the interior finish seemed a bit dated, the room was well maintained and clean. Location is not perfect but still considered good. It is a small city anyway. Very friendly and helpful receptionist.

Ulemper: The room was a little bit smaller than I expected. No kettle in the room (they do provide free tea/coffee and snacks in the lobby though).

Fordele: All was ok to me. I stayed only one night. The Hotel was very calm and pleasant.

Ulemper: Nothing.

Fordele: The staff were very friendly and when we had a small complaint they went out of their way to make sure that we were happy. The hotel is in a great location and very spacious.

Fordele: Did enjoy the excellent location and the quality of the hotel given it's price. Staff are welcoming, breakfast selection is plenty and very good quality indeed.

Ulemper: A little difficulty communicating if you don't speak Spanish. Apart from that everything is alright.

Fordele: Parkeringskælder var fint - aflåst plads til bilen.

Fordele: Behageligt og hjælpsomt personale. Pænt badeværelse. Flot værelse! Kan bestemt anbefales

Ulemper: Intet at klage over.

Fordele: The friendly staff and the location

Ulemper: Nothing I will be staying again with my family

Fordele: Beautiful hotel in the heart of Andorra. My room was comfortable and warm . Staff were lovely and very professional. I will be back!!

Ulemper: Nothing

Fordele: Brilliant - so much choice every day and always set out so appealingly.

Ulemper: Coffee & biscuit area in lounge needs more supervision, perhaps.

Ulemper: dårlig wifi

Fordele: God morgenmad

Ulemper: Dårligt boblebad på vores badeværelse