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Loved the hotel's landscaping and the deign of the facility. I've never seen a landscaping crew work as hard, and their efforts showed. Liked the pool a lot as well. The staff's professionalism can really be improved. They weren't rude but They need to work on the little things. My wife asked the front desk for a list of the costs associated with the hotel's laundry service. The guy at the front desk says "it's found in the closet near the tv" (which it wasn't). This is supposed to be a five star hotel. Other places would apologize and quickly go find a list for their guests, instead of fault the blame on their guests. Additionally, there is no hair conditioner in the hotel's bathroom. I understand that some may not require this, but I'd be willing to bet a good portion of the hotel's guests do. You have to personally request conditioner from the hotel's maid service. Weird. And finally, their drink pool service has a lot to improve upon. I had to go to the hotel's other bar on the other side of the hotel to get drinks by the pool. On the last day of my stay, the hotel staff told me I could call that bar and they would deliver drinks over to the pool, but when I called, no one answered.
The architecture and decor is suberb. The attention to detail is beyond description. Location is wonderful. It is wonderfully tranquil and reminded me of the Lost City in Beijing.
Superb hotel. Designed with taste, very clean, well maintained. Located within the old city, easy for local tours to pick you up. Walking distance from other parts of the Old Town. Very good breakfast. I would definitely stay there again. Top marks for staff for being helpful and kind.Fantastic! The only improvement I can think of is to make one PC available in the lobby for the internet as not everyone carries a laptop (Wifi is available there)
Location I booked the hotel based on the reviews, but to my disappointment, it didn't impress me. The staff is nice, the location is good, that's all I can say the good things about the hotel. The hotel is not big, the setting is okay, the room is out dated, the food is the worst Thai food I ever had. So don't eat your dinner their, the complimentary breakfast is not bad. I am glad I stayed at the hotel for only one night.
very nice hotel, big rooms, nice bathroom, nice swimingpool,was great with a littlle kid. massage was not so good. we also paid more for the tour we booked trough the hotel than guests from other hotels.
very good value for money, excellent restaurant, nice cosy room, very central
Very Nice staff. Beautifully arranged hotel. We loved the koi's swimming in front of our room. Great breakfast. Small but nice pool. At night with the lights on it's even prettier! Everything very clean! We had problems with the shower. It was from hot going to cold and back to hot and so on. We think it was due to the other guests. On moment when there where no other guests taking a shower the problem was much less.
We booked quite a while ago and got a free upgrade to the honeymoon suite on arrival. The room was great and we really enjoyed the hotel and lovely pool during the very busy light festival. The breakfast was OK...but nothing to get too excited about! Maybe the breakfast could do with some improvement. But the other food we had during our stay was great.
Very attentive, friendly and accomodating staff. Excellent little attached restaurant with good breakfast and very talented dinner chef.
helpfull staff, nice location not too many choise in breakfast
The hotel is very nice and it is well located. Staff is friendly and supportive. It's impossible to get privacy at this hotels. Walls are like paper and you always hear dialogues, noise and other things. I booked one night and we moved to other hotel bacause of this