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The day of our arrival there were many people checking in and although we had to wait our turn, almost immediately eye contact was made with a staff member who gave us a warm smile letting us know we were acknowledged. The registration itself was not only fast and efficient but our preferences were given a high priority, i.e what side of the hotel we wanted to face, and did we want non-smoking, etc. My overall impression was the hotel wanted to ensure our comfort during our stay with them. We felt very much at home, so to speak. The staff from the front doormen, the concierge, the servers, housekeeping were amazing in that the friendliness displayed by one and all was genuine and welcomed by us - they all seemed to have an uncanny sense of when to kibitz and when not to and that we appreciated very much. The rooms are very, very comfortable - the bedding is to die for. Actually, I can only say that their attention to detail made everything perfect. The restaurant is most definitely ...
At det ligge dejligt centralt. Har en god swimmingpool. Det trænger til at blive ordnet - har boet der flere gange men nu er det blevet for slidt og personalet er hverken smilende eller hjælpsomme mere. Rigtig ærgeligt.
Faciliteter (fitness, pool, restaurant, levende musik) - morgenbuffet var rigtig god - meget central beliggenhed naer natmarked og flod. - familievenlig med mulighed for, at have to vaerelser med sammenhaengende doere. Bedre vedligeholdelse af vaerelser
very clean hotel with a relaxing atmosphere and good, prompt service
excellent service second to none, staff is superb and location was good.We upgraded for the horizon club services ( not rooms) with mere 800 baht and the value of the money was excellent.Horizon club people are out of this world , so gooooooooooood I complained about the putting green , which was unusable and the response was immediate and the thanked for the feedback and informed me about an immediate improvement plan. These people are so good
Excellent hotel in every aspect. Staff very helpful. Romms perfect and pool area superb. Maybe could have provided water by the pool.
Everything. Excellent hotel. Nothing
The security lady at the 1st floor entrance was so kind, truly felt welcomed. The hotel's pool and pool side service is excellent. The staff brings sunscreen, insect repellent, icy water, a few slices of melon and towels as soon as you get to the pool. The location is also decent and the hotel staff at the 2nd floor main entrance did an excellent job of getting us transportation and directing the drivers to the right places. The condo next door is being constructed, so we had to bear a constant construction noise at the pool side, but it is not the hotel's fault. The room is not as clean as I would like. The carpet is a bit old and is stained. The room air condition fan noise is loud even at the lowest fan speed setting. The most of the hotel staff did an excellent job of providing good service, but noticed the land of thousand smiles is no where to be found with a few staff.
luxuries hotel people are excellent they tried to please us by all means. breakfast buffet was not as we expected from Shangri-la standard if we compare with Malasia or Singapore Shangri-la food was not luxurious at all. I suppose because they had low ocupancy.
We were there for New Year's Eve and the restaurant was lovely.The fresh floral arrangements and christmas nut crackers on the tables were a great touch. The food was excellent.
Upon check-in we were pushed to upgrade so we could have breakfast included. I've traveled all over Asia and haven't had to pay extra nonetheless made me feel like I was a peasant. The service was average. Tried to fill up the tub for my other half and there were pubic hairs floating around. The room was also cleaned better based on how much tip I left. I had great experiences at other Shangri-La hotels but this wasn't one of them.
The breakfast was amazing along with the customer service!! The staff were very attentive, helpful, and welcoming. Would definitely go back!
everything wa very good. the athmosphere was cool
Shangri-La Hotel, Chiang Mai is excellent in all ways! It is strange not to find any flaw from arrival to departure..
Your staff, Breakfast choice and quality and the pools. Oh, superb beds! Room furniture a little old and poor quality. Bathrooms very basic (bath & shower especially with grouting between the tiles blackened with mould.
The location is very good and the restaurant/bar next door serves delicious food! The hotel is quite old and is in need of renovation.
High quality rooms and friendly and helpful staff make for a great product! We had a great stay. N/A
i did not like the hotel, the staff were unprofissional, and hardly speaks english, no experiance in hotel managment althou the hotel is very old the hotel is old, furniture is very old, staff don't spaek english well, to hard to communicate with operator or room service.
The swimming pools were great, breakfast was superb with selection and variety of free fruits and overall the facilities were clean. Location was excellent, could walk pretty much everywhere. Prices at the spa and restaurants are far above the regular thai standards but that is OK as there are tens of options in the neighbourhoods. Same goes for internet and laundry, which were priced as in Europe but luckily, there were several cheaper options available at the neighbourhood.
Location is very go od the night bazar is only 5 minutes walk far , and there are alot of bars resturants and tour services arround place. no
We hope they change the tv and add more tv Chanels
curtain & carpet is old and dirty.
Excellent value for the price. The hotel caters for all tastes and the service is impeccable.
Imperial Mae Ping is perfectly situated close to the night bazaar but far enough away not to be caught up in the traffic and noise. Airconditioning was difficult to regulate.
The hotel has got a very good location, near the night bazaar, and several restaurants. The design of the hotel is very modern and stylish. The rooms are nice too. The people working in the reception were not always very attentive. Some were very helpful, but some did not make any sign of seeing the customer. Once I stood in front of the reception desk for several minutes, waiting to ask some questions. Four people were sitting there, but nobody made any sign of wanting to talk to me. One of them was busy combing her hair! I expect more from a five star hotel. There was also quite much confusion about our booking, the check out date etc.
Cleaness,location and staff constant attention to guest's need Terrible noise on the ground flour. The volume of bar music was often too high
The friendliness and helpfulness of the staff Everything was great
I booked a club room. You can stay on a higher floor then and it is nice to have some drinks at the lounge. The bar is quite nice, too. The rooms are small.
Location close to the night bazzar and conveience access to any near attraction. Stuck up front desk
Great location - Friendly staff - Excellent facilities - Nice accommodations. Good value for the money.
The hotel staff is very very very excellent . No .
Just one minute walk from the night market.
Overwhelming and warm service; excellent service staff; great variety of breakfast buffet with national and international dishes; excellent location next to night bazaar (but quite)
The staff is amazing! The hotel is beautiful and out of the pages of Wallpaper* magazine. I would go running back in a second!
staff, location, room food, all excellent nothing it was an excellent hotel
the complimentary beverage when checking in. the photos online are cherry picks. the hotel is generic, loud (lots of noise transmission between rooms), water temperature fluctuates an unsafe amount, staff smiles but is unaccomodating. Much better options in this city.
Though the hotel is old, it was kept clean. The attitude of the staff was friendly and kind enough. Basically the service was acceptable, but the information on the festival event in the city should be more properly gathered and provided for the hotel guests.
good service, grate location brakfast is the same every day
room big enough it is pity no safety box available.
Near my favorite restaurant Jia Tung Heng Hotel staff ...receptionist is not polite n helpful
room was spacious, comfortable beds, quiet and clean, convenient parking right at the front, good security, good kitchen. breakfast buffet did offer more varieties in the past
the breakfast was average..no bacon..very ameuter service with no knowlege of customer service
The room was truly excellent value at 2000 Thai baht including as much Continental, American and Thai breakfast as you might wish to eat (in a spacious restaurant atmosphere). Our room not only had very comfortable beds but also a big sofa. There was free tea and coffee and the minibar was very reasonably priced - dressing gowns, slippers, plenty of hot water for the good bath and shower. Everything was spotless. The location near the night market is superb and the sound proofing very good. We visited at holiday time so there was no renovation or building work going on. This is now our first choice of hotel in Chiang Mai for sheer value for money.
This was a decent hotel with a Great city location, for shopping and the rooms were much better than described in other reviews. The Breakfast was alittle lacking with selections not replentished , when they were out , they were out ! lol
hotel staff had a good command of English and were very polite and competent! Nice place to be, hotel is next to night market => very good! nothing
It was clean. Great location. Minimal noise. The pool was closed due to rennovations - it would have been nice to have received a small discount or other benefit as one reason for selecting this hotel was the pool. The breakfast was OK (just). The coffee is awful - even busy hotels can make decent coffee.
Location, right next to the night Baazar., Did not have any facilities in the hotel. They would have to shuttle you to another place and shuttle would stop at 4pm.
We were so pampered by the resort. Siripanna arranged special wine and cake for us knowing that this was our honeymoon. We were so delighted and thankful for the staff. Everyone was so friendly and the whole resort is just beautiful and comfortable, almost like a paradise. We had such an enjoyable stay there and had an amazing time.
Excellent location and outstanding service and decor also features a high-level
One of the best places we have ever stayed.......
We enjoyed every think inregards to the hotel the pool & thw staff were all very good & helpful.
The staff were amazing and the hotel grounds and landscaper were absolutely beautiful...
room was very large and comfortable, hugh balconey with large jaccuzi food was not very good and there were limited choices
The hotel had amazing service and every detail of the resort layout was just beautiful. If you're in central city of Chiang Mai, no matter how amazing the hotel is there in the city, it will not compare to the beauty of Veranda. I have traveled quite a bit and know what to expect for what i pay for and at Veranda, you definitely get what you paid for and more. It was exactly what I needed from a solo vacation. Thank you Veranda. It's hard to say what I did not like because my experience was just so wonderful.
Loved the hotel's landscaping and the deign of the facility. I've never seen a landscaping crew work as hard, and their efforts showed. Liked the pool a lot as well. The staff's professionalism can really be improved. They weren't rude but They need to work on the little things. My wife asked the front desk for a list of the costs associated with the hotel's laundry service. The guy at the front desk says "it's found in the closet near the tv" (which it wasn't). This is supposed to be a five star hotel. Other places would apologize and quickly go find a list for their guests, instead of fault the blame on their guests. Additionally, there is no hair conditioner in the hotel's bathroom. I understand that some may not require this, but I'd be willing to bet a good portion of the hotel's guests do. You have to personally request conditioner from the hotel's maid service. Weird. And finally, their drink pool service has a lot to improve upon. I had to go to the hotel's other bar on the other side of the hotel to get drinks by the pool. On the last day of my stay, the hotel staff told me I could call that bar and they would deliver drinks over to the pool, but when I called, no one answered.
The architecture and decor is suberb. The attention to detail is beyond description. Location is wonderful. It is wonderfully tranquil and reminded me of the Lost City in Beijing.
The amazing architecture made this hotel experience so unique. The staff was 5 star. Nothing bad I can say. Would be nice to have a clock in the room though.
Peaceful, beautiful design, nice location. roomservice.
The better stile,design,very frienly staff!
room accomodations; attentive staff