i did not like the hotel, the staff were unprofissional, and hardly speaks english, no experiance in hotel managment althou the hotel is very old the hotel is old, furniture is very old, staff don't spaek english well, to hard to communicate with operator or room service.
We hope they change the tv and add more tv Chanels
Your staff, Breakfast choice and quality and the pools. Oh, superb beds! Room furniture a little old and poor quality. Bathrooms very basic (bath & shower especially with grouting between the tiles blackened with mould.
curtain & carpet is old and dirty.
Excellent value for the price. The hotel caters for all tastes and the service is impeccable.
The swimming pools were great, breakfast was superb with selection and variety of free fruits and overall the facilities were clean. Location was excellent, could walk pretty much everywhere. Prices at the spa and restaurants are far above the regular thai standards but that is OK as there are tens of options in the neighbourhoods. Same goes for internet and laundry, which were priced as in Europe but luckily, there were several cheaper options available at the neighbourhood.
The location is very good and the restaurant/bar next door serves delicious food! The hotel is quite old and is in need of renovation.
High quality rooms and friendly and helpful staff make for a great product! We had a great stay. N/A
Location is very go od the night bazar is only 5 minutes walk far , and there are alot of bars resturants and tour services arround place. no
Imperial Mae Ping is perfectly situated close to the night bazaar but far enough away not to be caught up in the traffic and noise. Airconditioning was difficult to regulate.
At det ligge dejligt centralt. Har en god swimmingpool. Det trænger til at blive ordnet - har boet der flere gange men nu er det blevet for slidt og personalet er hverken smilende eller hjælpsomme mere. Rigtig ærgeligt.
Faciliteter (fitness, pool, restaurant, levende musik) - morgenbuffet var rigtig god - meget central beliggenhed naer natmarked og flod. - familievenlig med mulighed for, at have to vaerelser med sammenhaengende doere. Bedre vedligeholdelse af vaerelser
hotel staff had a good command of English and were very polite and competent! Nice place to be, hotel is next to night market => very good! nothing
Location, right next to the night Baazar., Did not have any facilities in the hotel. They would have to shuttle you to another place and shuttle would stop at 4pm.
the breakfast was average..no bacon..very ameuter service with no knowlege of customer service
It was clean. Great location. Minimal noise. The pool was closed due to rennovations - it would have been nice to have received a small discount or other benefit as one reason for selecting this hotel was the pool. The breakfast was OK (just). The coffee is awful - even busy hotels can make decent coffee.
This was a decent hotel with a Great city location, for shopping and the rooms were much better than described in other reviews. The Breakfast was alittle lacking with selections not replentished , when they were out , they were out ! lol
The room was truly excellent value at 2000 Thai baht including as much Continental, American and Thai breakfast as you might wish to eat (in a spacious restaurant atmosphere). Our room not only had very comfortable beds but also a big sofa. There was free tea and coffee and the minibar was very reasonably priced - dressing gowns, slippers, plenty of hot water for the good bath and shower. Everything was spotless. The location near the night market is superb and the sound proofing very good. We visited at holiday time so there was no renovation or building work going on. This is now our first choice of hotel in Chiang Mai for sheer value for money.
Aruntara kan bedst beskrives ud fra den oplevelse, det er at træde ind i lobbyen fra den larmende og varme hovedgade. Her finder man ro, velduft, kølighed og smukke omgivelser samt et personale, som er ekstremt bevidst om at yde den bedst mulige service på alle fronter. Aruntara er på alle måder anbefalelsesværdigt. Nej
Hotel staff was so nice. Room is in good condition. The location is perfect for Chiang Mai city trip.
proximity to beach 80% of guest list russian totally inadequate number of lifts you need to allow +/- 30 minutes to get to and from breakfast or use staircase. very high cost for using internet
Location The decor and furniture is really outdated. The air conditioning is not cold, just blowing warm air. Breakfast is just okay. It's NOT a 4-star hotel. Will not return.
Staff exceptional. Rooms very large and comfortable. Location quiet with great views. Has okay pool and fitness. Very god value (although stayed in low season, so heavily discounted). Very good internet in room (if wifi not so good, they provide a cable access also). Highly recommended. Location a little out of town. Really need to hire car/motorcycle for convenience - but quieter for that. TV channel selection quite poor (no BBC news or CNN - although AlJazeera okay. Movie channels not good). I did not find these issues bothered me much though.
The hotel is an excellent choice for the Chiang Mai area. We found the manager and staff to be highly efficient, well trained, and extraordinarily friendly in a country where everyone smiles. We highly recommend the hotel. In our room, I was the victim of an incident, which was handled very efficiently and gracefully by the staff. The cleanliness, the amenities and the service were outstanding. They are so good, there is nothing to improve.
This hotel is the best value for the money that I have ever seen. It is beautiful and well maintained and the beds are very comfortable. Not a thing.
We switched rooms because there was mold all over the bathroom, dead bugs in the room along with ants running around everywhere. Hotel caters mainly to Asians. Looks like the hotel in the shinning from the inside.
Very friendly staff, good quality and comfortable facilities. The location is really unconvenient for those tourists interested in the typical attractions who has not their own transportation. The hotel is really far from the downtown attractions and activities. Taxi is very expensive and the hotel only offers a once-a-day complimentary transportation at 7 pm to the Night Bazar, which isn't enough.
the room decor is very odd/poor. Breakfast is just ok. I can hear the people yelling from down the street. I wouldn't stat here again.
Excellent rooms for very reasonable price.
the location and the service. There was a repeating selections of breakfast. Airport shuttle is charged Bht 120 per person. Bht 120 for family cause there was a miscommunication between me and the htl . Coffee service in the room cost Bht50. The safe is not easy to
The hotel is in a good area and convenient to many facilities. Room service although limited in selection, was efficient and friendly. Cleaning staff very efficient and friendly. This is my second stay at this hotel. I found reception a little strict this time with friends or outside services like tailor or massage coming up to the room eventhough I was travelling alone and I had booked a delux double room. The carpets in the room is very dirty.
The location was good. We booked a deluxe suite and the room was quite big, comfortable bed and nice big TV The breakfast was not really tasty. The biggest disappointment was the tourguide in the lobby of the hotel who sold us a tour to the Night Safari and ripped us off big time. It is normal to earn some commission, but he charged us 300% the price of a normal ticket.
Location was very good just behind Centara Hotel and about 50m from night bazaar.Bed was comfy enough,shower was strong and room was cleaned everyday.Overall room was clean but a bit dated especially carpet.Free drinks,c&t with biscuits for guests beside the cafe. Breakfast was mediocre but ok for the price. Room could be a bit brighter.
Staff was helpful and room was clean except carpets. Reasonably priced and good location. Entrance is obscure. carpet in room needs a clean.
Stayed 5 nights with 3 young kids.Friendly and helpful staff. Best location. WIll stay here again.
Beautiful hotel room grounds and very attentive staff. None
small hotel but the room was very comfortable and staffs were extremely friendly and helpful.even to compare to Thai standard service. every small things were done so sofisticately. top class service. the fresco in the bed room was little bit over the top but that's my view point. Some other people may think it's exotic. However, for me, it seemed like I am having two Thai ladies in the room and they were watching me while I was sleeping. It would have been much nicer if they had some paintings than the fresco of local ladies
Very warm welcome. Caring and beautful staff. They get a lot of clients return, which is not surprising. Excellent breakfast. Eggs cooked how you like. Great attitude. Large bathroom. Lovely location and near old city centre and night market. The cleaners made a noise early in the morning.
Fantastic hotel, in a great location. Stayed at the hotel twice as we liked it so much, lovely pool and good size rooms with very good bathrooms. Breakfast was very good and enjoyable sitting outside in the garden.
Perfect hotel on the perfect location in Chiang Mai. Very friendly personel, big proper and luxery room comined with a relaxing swimmingpool is the ultimate experience when you want to stay in the hart Chiang Mai close to the night market.Also the staff helped a lot with personal favors. One staff member went with us to the hospital and to the local market to buy some hard to find items. The prices of the SPA are too high
Excellent location, great staff and service. Lovely surroundings. I would definitely book this hotel again.
Excellent location; easy access to many sightseeing spots. The most staff are generally helpful. Kids friendly. Our original room was in the back side of the compound where there is no view at all and next to a construction site. It had two single beds, when we wanted to have one king size. We asked for a different room, and they found one but we had to pay extra (and later we found out that the extra charge was more than what we were explained in the beginning). There was a problem with a taxi driver the hotel booked for us, though the hotel dealt it well afterwards and gave us a refund on the cost of the taxi. We were charged for a spoon that went missing. We felt as we were constantly being reminded of something that we need to pay more. We never had this type of issues in a hotel of this class.
Excellent hotel in lovely grounds, very quiet but amazingly green for a city hotel. The staff were excellent and very helpful.
The hotel is a relaxing, calm and beautifull place and with lots of green around, you'd never think you're just near the buzy evening markets of Chang Mai.
The day of our arrival there were many people checking in and although we had to wait our turn, almost immediately eye contact was made with a staff member who gave us a warm smile letting us know we were acknowledged. The registration itself was not only fast and efficient but our preferences were given a high priority, i.e what side of the hotel we wanted to face, and did we want non-smoking, etc. My overall impression was the hotel wanted to ensure our comfort during our stay with them. We felt very much at home, so to speak. The staff from the front doormen, the concierge, the servers, housekeeping were amazing in that the friendliness displayed by one and all was genuine and welcomed by us - they all seemed to have an uncanny sense of when to kibitz and when not to and that we appreciated very much. The rooms are very, very comfortable - the bedding is to die for. Actually, I can only say that their attention to detail made everything perfect. The restaurant is most definitely ...
luxuries hotel people are excellent they tried to please us by all means. breakfast buffet was not as we expected from Shangri-la standard if we compare with Malasia or Singapore Shangri-la food was not luxurious at all. I suppose because they had low ocupancy.
Shangri-La Hotel, Chiang Mai is excellent in all ways! It is strange not to find any flaw from arrival to departure..
Upon check-in we were pushed to upgrade so we could have breakfast included. I've traveled all over Asia and haven't had to pay extra nonetheless made me feel like I was a peasant. The service was average. Tried to fill up the tub for my other half and there were pubic hairs floating around. The room was also cleaned better based on how much tip I left. I had great experiences at other Shangri-La hotels but this wasn't one of them.
excellent service second to none, staff is superb and location was good.We upgraded for the horizon club services ( not rooms) with mere 800 baht and the value of the money was excellent.Horizon club people are out of this world , so gooooooooooood I complained about the putting green , which was unusable and the response was immediate and the thanked for the feedback and informed me about an immediate improvement plan. These people are so good
very clean hotel with a relaxing atmosphere and good, prompt service
The breakfast was amazing along with the customer service!! The staff were very attentive, helpful, and welcoming. Would definitely go back!
The security lady at the 1st floor entrance was so kind, truly felt welcomed. The hotel's pool and pool side service is excellent. The staff brings sunscreen, insect repellent, icy water, a few slices of melon and towels as soon as you get to the pool. The location is also decent and the hotel staff at the 2nd floor main entrance did an excellent job of getting us transportation and directing the drivers to the right places. The condo next door is being constructed, so we had to bear a constant construction noise at the pool side, but it is not the hotel's fault. The room is not as clean as I would like. The carpet is a bit old and is stained. The room air condition fan noise is loud even at the lowest fan speed setting. The most of the hotel staff did an excellent job of providing good service, but noticed the land of thousand smiles is no where to be found with a few staff.
everything wa very good. the athmosphere was cool
Everything. Excellent hotel. Nothing
We were there for New Year's Eve and the restaurant was lovely.The fresh floral arrangements and christmas nut crackers on the tables were a great touch. The food was excellent.
Excellent hotel in every aspect. Staff very helpful. Romms perfect and pool area superb. Maybe could have provided water by the pool.
Great staff,nice atmosphere, stylish ambiance
Friendly staff, decent breakfast, close to sites and shopping.
Small scale, excellent location, quiet, friendly staff, nice lanna style decoration, good breakfast buffet.
Free internet- Convenience to restaurants
Location was in the heart of the town. Price was very good for the area Firstly when checked in and went to the room it was not made up. Got moved to a room which had which was noisey. Had to move from this room as not only the noise the water stopped working too... 3 rooms 2 days not best of starts
Brandnew (just opened), no nonsense concept hotel on a good location, just outside the wall in the centre of Chiang Mai. Very friendly staff and good performing free wireless internet as well.
was close to everything that you want to see and staff were very friendly and helpfull.
The hotel was clean and well kept It was very simple basically a bed and a chair. Nothing extra. The breakfest was exactly the same every morning, no change in food options.
If you will come to Chiang Mai for the Thai New Year in April - book the street view room, and you will get the best view in the city for a festival atractions and a total madness ;-) In the rest - hotel have a nice, clean, stylish rooms. Fast internet. Good breakfast but not a royal ) McDonalds is on the first floor of the building. Small parking, if you travel by a rented car. Reserve a 15 minutes to get out of the parking.
The location is ideal, in the centre yet not noisy. The room was great, new, clean and comfortable. The staff was helpful, although their knowledge of english was limited (that's common in all Thailand). Breakfast was good, internet connection was fast and reliable, unlike other hotels we visited in Thailand.
Overwhelming and warm service; excellent service staff; great variety of breakfast buffet with national and international dishes; excellent location next to night bazaar (but quite)
I booked a club room. You can stay on a higher floor then and it is nice to have some drinks at the lounge. The bar is quite nice, too. The rooms are small.
The hotel staff is very very very excellent . No .
staff, location, room food, all excellent nothing it was an excellent hotel
The friendliness and helpfulness of the staff Everything was great
The hotel has got a very good location, near the night bazaar, and several restaurants. The design of the hotel is very modern and stylish. The rooms are nice too. The people working in the reception were not always very attentive. Some were very helpful, but some did not make any sign of seeing the customer. Once I stood in front of the reception desk for several minutes, waiting to ask some questions. Four people were sitting there, but nobody made any sign of wanting to talk to me. One of them was busy combing her hair! I expect more from a five star hotel. There was also quite much confusion about our booking, the check out date etc.
The staff is amazing! The hotel is beautiful and out of the pages of Wallpaper* magazine. I would go running back in a second!
Location close to the night bazzar and conveience access to any near attraction. Stuck up front desk
Just one minute walk from the night market.
Cleaness,location and staff constant attention to guest's need Terrible noise on the ground flour. The volume of bar music was often too high
Great location - Friendly staff - Excellent facilities - Nice accommodations. Good value for the money.
the complimentary beverage when checking in. the photos online are cherry picks. the hotel is generic, loud (lots of noise transmission between rooms), water temperature fluctuates an unsafe amount, staff smiles but is unaccomodating. Much better options in this city.
Amazing accomodation, wonderful atmosphere and brilliant staff..very romantic and relaxing i cant wait to come back no bar
Great little hotel situated in a very calm area. Super ambiance and lovely small beautifully arranged bungalows and well integrated swimming pool. Outside bathroom and outside spa area near the pool was a good surprise. We can only recommend this place. You get priceworth taxi transport.
i felt at home....
Very relaxing and a nice treat for us on honeymoon and for new years eve was disappointed with the evening meal in the restaurant, and then they had run out of fruit juices at breakfast also.
quiet, clean, pool was good there was nothing I did not like
The only redeeming feature about this hotel was the staff...excluding the Manager though. Beware!! Hotel is under construction & was noisy all day every day. We had workers walking past us as we were getting massages & absolutely no privacy - I was half naked. Water & Electricity was cut off for 1 full day. Manager, Mattias seemed unconcerned with his Guests experience - just focused on getting the new building completed!! I would not recommend staying here until 2009..if at all.
The quietness, the relax atmosphere even in a "busy" town as Chang Mai. The Lannai architecture and even the Wifi available... Certainly the best breakfast in that part of Thailand. The efficiency of the Front Desk people and their natural smiles. A suggestion: increase the frequency of the shuttle to move around town.
The architecture and decor is suberb. The attention to detail is beyond description. Location is wonderful. It is wonderfully tranquil and reminded me of the Lost City in Beijing.
Loved the hotel's landscaping and the deign of the facility. I've never seen a landscaping crew work as hard, and their efforts showed. Liked the pool a lot as well. The staff's professionalism can really be improved. They weren't rude but They need to work on the little things. My wife asked the front desk for a list of the costs associated with the hotel's laundry service. The guy at the front desk says "it's found in the closet near the tv" (which it wasn't). This is supposed to be a five star hotel. Other places would apologize and quickly go find a list for their guests, instead of fault the blame on their guests. Additionally, there is no hair conditioner in the hotel's bathroom. I understand that some may not require this, but I'd be willing to bet a good portion of the hotel's guests do. You have to personally request conditioner from the hotel's maid service. Weird. And finally, their drink pool service has a lot to improve upon. I had to go to the hotel's other bar on the other side of the hotel to get drinks by the pool. On the last day of my stay, the hotel staff told me I could call that bar and they would deliver drinks over to the pool, but when I called, no one answered.
Friendly staff who tried to their best ability, clean modern rooms,decent location, excellent meet and greet at the airport, good breakfast , good value. No evening maid service, somewhat difficult communication in english language with many staff,pool area has no drinks of any kind allowed, restaurant is across a busy street.
Refinement, staff that was friendly, facilitries.closeness to where I wanted to be. Booking.com asked for all credit card detail. I dont liuke that it's a risk. To find out that we still had to pay at the hotel. Hence credit card details given by internet for no good reason, putting too much risk in the shoes of the customer. Fot hid reason we will try not to use booking.com next time
In short, I can tell you almost everything! In some rooms at the left hand side of the pool there is some noise of the engines of the pool, really a pity for this. The right side of the pool is perfect!!
It was a fantastic place to get away from the big cities of thailand to relax in such a tranquil environment. room service menu was limited.
The spa is excellent and the location next to the river close to nice restaurants like GoodView is great. The mattress is a bit hard: especially if you used to a softer mattress it is quite hard.