Darwin Hoteller

the hotel was central to every thing there was nothing that we didn't like

The pool was great for the children providing a relaxing atmosphere and range of options including waterfall, spa and different depths. Also the staff were extremely friendly and helpful especially the gardeners.

The location and the noise of the room was probably the worst nights sleep we had the entire time we were away, lugging cases up stairs was very hard for us,not being that young. asked for a wake up call we didn't get it. Nothing to like except the weather.

Convenience: close to airport No

friendly , location it is a pity the pool is so close to the bar

The convenience to the airport plus the shuttle bus availability; the outdoor area for relaxing

We loved the location and the staff we very helpful Unfortunately, when we arrived, our booking was not in their system. So, despite booking through your organisation, we had to pay again on our credit card. When will you refund our money? Please respond asap

They had no record of my booking through you guys

The water heater worked poorly. It took a long time to get the hot water and flowed slowly.

convenience to city, city transport, tours, Darwin city points of interest. Has a nice pool. We find the restaurant too expensive.

The convenience of the location, the pools and the pool bar. The People to People Group. We paid alot of money to stay there for a holiday and the inconvenience of not being able to sit where we wanted to sit in the evening was a pain when they were having their "Private Function" The time of the year we stayed there is not a good time for that particular group to also be accomodated in your hotel. At times the kids were loud and obnoxious and did not take into consideration the other patrons at the hotel. Given a choice, if I knew that group would be staying there again in the future I would look at staying elsewhere. Based on your next question, I would not recommend people stay at the hotel whilst the People to People Group where there, otherwise I would definetly recommend our friends stay.

That it was very close to restaurants and pick up location was right outside the back door for all of our excursions..great location.. The menu selection was not very good and actually the food wasn't to our liking..as far as room service went..we did not eat at the restaurant itself..so I can not comment if the food there was any different..-----I Will say the room was large and comfortable and the view was great...

The closness to the city walking distance to everything The hotel wasn't as nice as we expected, for the money we paid we thought it was abit to much, the hotel appartment look nothing like the photo's as we where there for or first anniveriery and were not impressed. and would not recommend.

I expected wired internet to be supplied free to the room

A good, clean, well presented hotel and we appreciated the complete chinaware, cutlery etc offered in the suite. The room service hamburger was a good size and service was prompt. The decor is a bit Spartan and sterile. There are plenty of blank walls which could be spruced up with a bit more artwork, especially given Darwin's reputation for brilliant Aboriginal art. It seems there is also plenty of advertising space which the hotel could, perhaps, sell to generate more revenue. Adding Bircher muesli (my favourite) to the breakfast menu would be a plus.

Proximity to everything

good check in and out,staff very friendly,ideal central location for city centre. used this hotel before and would certainly return

Very friendly and nice staff. Nice pool area with palms and deckchairs. Nice facilities (laundry, etc.( We wrote an extra complaint already. We stayed three nights at the Palms City. Two of them were fine. The last one unfortunately a nightmare. We were hunting 20 - 30 bugs all night long and couldn't get to sleep because it was really discusting and disrupting. When we used the insects spray, it even got worse and we had an invasion of bugs coming out from the corners of the room and from under the bed. Please see our complaint form we filled in at check-out. We would expect a refund for the last night!

the hotel was clean and modern with good ammenities. I thought it was a bit too expensive and the parking was annoying being in a the sixth floor carpark alongside the Medina

The room was well apportioned and roomy. The bed was confortable and the view was excellent. Good location for conference goers as I was. Your staff were not helpful or informative. We were not sold any of the extras that came with the hotel such as the spa, the gym, the tours, etc.Your restaurant had poor service and the food was poor quality - both my partner and I suffered from eating at Curve and will not eat there again even if we stay at your hotel. Your TV was not functioning properly and it was disappointing not to be able to connect my computer to practice my presentation. No assistance was available from your staff when questioned - except - pay to use the internet downstairs - when I am already paying for my room, this is quite poor.

Poor service, upon arrival our our booking had not been received even though i had confirmation of the reservation. Was dissapointed in the staff & there lack of interest/care.

Pretty much normal hotel experience - not exceptional but not at all bad

Quite, beautifull view, short walk to city and pier, Crustacean Restaurant defintely is the winner. Arrived 05am the receptionists didn't offer to help the luggages into the foyer, even though he was at the door, poor serivce!