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Common areas were too warm, but the hotel was awesome otherwise.
Convenient to attractions Uncertain where to park to unload. Could use some signage.
Location and friendliness of staff Insufficient storage for clothes. Bathroom door would not remain open to air out after a shower. Heating/Cooling unit did not work. TV operation was tied to placing key card in slot, remote did not turn on unit--inconvenient. More focused on style.
Location was awesome!! Directly across from the train and minutes from the Royal Mile! The rooms were very clean and modern. The a/c was not working and it was warm during the day. But the nights were nice.
Great location. Clean . Comfortable bed. Noisy downtown location.
The location was fantastic. We arrived by train and the hotel was right across the street from Waverly Station. Within easy walking distance of the Royal Mile. The hotel was new and everything seemed to be very efficient. Staff was very friendly. Not much.
Det ligger meget central på Royal Mile og tæt på Centralstationen. Og man får en skriftlig undskyld for evakuering af hotellet om natten grundet falsk brandalarm. Rigtig god morgenmadsbuffet.
Det var utrolige venlige mennsker som jobbet der der var pent på rommet,og på hele hotellet vi var 8 damer som er fornøyd,og beliggenheten var midt i bliken. Var overrasket over man trak 5000 kr av kreditkortet for vi 4 personer som stod på rommene da vi ankom mye penge for sikkerhet man burde ha skrevet noget om det på forhånd.
Perfekt beliggenhed og helt igennem velfungerende hotel
Super beliggenhed på the Royal mile i gå afstand til alt. Hotellet fremstod pænt og rent.Personalet var utroligt venligt og hjælpsomt.Morgenmaden er dog lidt dyr.Man bør lade bilen stå ved hotellet da trafikken i centrum kan være meget tæt og tidskrævende.
Personalet i receptionen var meget elskværdige og hjælpsomme og gjorde der absolut bedste for at hjælpe gæsterne. Min hustru og jeg boede på dobbeltværelse af en fin standard og værelset var rummeligt og ikke så sammmenpresset som man af og til ser på andre hoteller. Ja, det virkede uhensigtsmæssigt at hotellets yderdør til gaden stod åben så at sige i alle døgnets 24 timer. Da vejret var pivende koldt og til tider særdeles stormende betød det at receptionspersonalet var blåfrossen og havde stærke forkølelsessymptomer. Vi er bestemt ikke sarte, men det havde klædt hotellet at tage sig bedre af sine ansattes ve og vel da de trods alt er hotellets ansigt ud af til og kontaktpunkt for gæsterne. Vi er meget skuffede over hotelkædens manglende forståelse overfor et iøvrigt rigtigt godt receptionspersonale,.
Everything about this hotel is fantastic, and consistently so. The service in particular is always outstanding.
the staff were lovely booked double executive room, but think we got a budget room double bed two different height mattresses. asked them to sort it, they didnt. bathroom poor room smaller than stated in description
The Number One was a tremendous experience. The hotel and restaurant staff could not have been better during our stay. I would simply say keep it up!
Hotel staff are very attentive and quality of the meals excellent.
Zoltan at reception was a star. The restaurant and bar team were efficient and friendly. Rooms were clean and well appointed. Looking forward to our next visit
The restaurant "Number one": excellent staff, good food. The location of the hotel and the view on the old city. Very noisy hotel, not enough privacy: train station beneath the hotel, doors being smashed all day, staff knocking on doors to check on the room too often. The room had not been refurbished in a very long time. The bed was not particularly confortable. Much too expensive for the service provided and quality of the rooms.
very very good had all we required Evert up its standard
The One restaurant has excellent and unusual food servewd by impecably trained servers.
Lovely room, thoughtfully decorated, wonderful service.
Beautiful historic hotel in the perfect location. The staff could not have done more to be helpful. The room was beautifully decorated and extremely comfortable. The bathroom was spectacular. The light level in the room was so subdued that it was difficult to see inside your suitcase. Other than that no complaints at all.
Attention to detail, throughout the hotel
Central location, especially for the Tatoo Hardest bed we have seen on this month long trip. Inadequate luggage racks or space for clothing storage. It would be ok for an over nighter but not for someone on a long trip. Out of 6 hotels we have stayed in so far on this trip, your was the only one without a bath tub.
was very noisy, did not receive free paper that we were offered.. Design was nice but that should not qualify for a 5 stars, was 3/4..
The room was excellent , staff were extremely helpful and polite .
The comfortable rooms and central location and choice to stay in the Hotel or not.
Fresh looking hotel Tv did not work despite changing rooms. No fresh black pepper or brown sauce available at breakfast. Waiter unable to confirm the Scottish Breakfast ingredients. Unable to access restaurant from lift as doors locked.
the hotel is stunning, very unique, modern and a great place to chill out after being round the shops in edinburgh
The design of the hotel was really modern but still comfortable. When we arrived I was not expecting to have £100 per night deducted from my bank account, especially since we had already paid for it in full. Fine if you have a credit card as you dont notice the money leaving your a/c (its refunded when you check out) but if you dont have a credit card (I dont) then they ask for a debit card which means that you are money short in your account. If this had been mentioned prior to booking then maybe I would have reconsidered staying there. Its ok if they had just taken the card details but to acutally take the money was unexpected and quite unfair to say that we had already paid for the room etc. There was no warning of this and it was lucky that I had plenty of funds in the account!
beautiful design, great location, friendly and helpful staff
Very friendly and efficient staff. Luxurious contemporary feel / look. Nice breakfast. Upgrade unexpected, but very much appreciated - nice touch. Difficult to get room wamer with controls. was not freezing cold but my wife would have preferred it warmer. Couldn't seem to watch different channels on the different TV's at the same time, but this may not have been possible anyway!
Fantastisk beliggenhed, tæt på alt. Dejligt stort værelse og et stort badeværelse/toilet. Gode faciliteter, hyggelig lobby. God plads alle steder. Sødt og meget hjælpsomt personale.
Flot hotel med fint interiør, gode værelser med al nødvendigt udstyr og god plads, dejlig morgenmad, venligt personale.
Dejligt og velfungerende hotel med fremragende beliggenhed.
Centralt beliggende. Fin morgenmad. Høflig betjening.
the pool and breakfast in bed friendly staff lack off parking for near hotel access also i bumpd the back of my car parking outside as you have to reverse park on a busy road!
The location of the hotel is perfect to enjoy Edimburgh,very clean hotel and the staff was very good, also the cocktails are well worth a try! It was a very good stay, if anything the hotel should install doubble glazing or double windows, also having to queue for breakfast in a 4 star hotel is not really good so make the most of the breakfast in your room for an extra £2.50, that was perfect and on time! no queue!
Beautiful, brand new hotel. Our city double room was lovely and fairly spacious. Staff were lovely, very pleasant and helpful. None really, other than we didn't receive our complimentary newspaper, but we weren't bothered enough about it to enquire.
The rooms were clean and comfortable and the spa was very relaxing.
Staff were wonderfully helpful. The fitness room was very well-appointed. There was no chair (except for the desk chair) in the room, and the restaurant could use some improvement in quality.
Most comfortable bed I've ever slept in! Lighting was rather dim & furniture was slightly dusty.
Central Location - 1 min from bus & train station, shopping centre, pubs & restaurants, Spa Facilities and Staff were also excellent
Excellent room. Sauna, steam room & pool facilities very good.
Friendliness and helpfulness of the staff.
the hotel was central comfortable good facilities and hotel staff v.ery helpful and courteous
Fantastisk belligenhed, god valuta for pengene. Swimmingpool faciliteterne var under standard.
Venlig betjening. God beliggenhed. Ja, jeg brød mig ikke om morgenmaden. Den var absolut ikke spændende. Mangler ost/pålæg - diverse brødtyper uden merpris.
Morgenmad er super og beliggenheden god Bedere service i svømmebad og fitness
personalet var utrolig søde og hjælpsomme og værelset var fint og hyggeligt.
ligger lige midt i den gamle by, skønt. Fint hotel Der var meget langt til pakering, ikke så god en morgenmad.
Et fremragende hotel, som ligger lige i hjertet af en lille pulserende storby. Smuk indretning og en positiv oplevelse. Alt var positivt.
venligt personale, godt værelse, god beliggenhed i den gamle by-del
Super beliggenhed, pæne værelser med pæne møbler, interiør i det hele taget. Stille, bedst egnet til ikke helt unge. Egner sig ikke til børn. Et godt overnatningssted hvor man ikke bruger restaurant eller andre faciliteter udover værelset. Har været der nu to gange i 2010. Syntes at internet burde være inkl. til denne pris og i det hele taget på et sådant hotel hvis de vil have forretningsfolk.
Location in the heart of Edinborough. Booked 6 months prior to stay. Realized the next day, that I had booked a room for Saturday night, when I would be in Edinburgh only for Friday night. Was unable to switch nights even though it had been less than 12 hours from the time that the reservation was made, and the reservation was six months in the future. Had to reserve a second night. Rooms were clean with a modern open concept layout. Tried a bit too hard to be hip, no trash can in the room itself only a 1 gallon sized bin in the bathroom and no tub in the bath.
I chose this hotel because it was centrally located, easy to walk to from the train station, and a good price. It was exactly as advertised - no more, no less. If you are just looking for a place to lay your head at night while exploring Edinburgh, IBIS is a good choice. The staff were friendly and efficient, the room and bathroom was clean, and check-in/out was simple and direct. Overall I would stay here again. In over 20 years of travel, every hotel except one has fallen short on pillows. Doesn't matter where, they are universally flat and usually require 3 or so to be good for me - I'm a side sleeper who likes fluffy firm pillows.
Staff welcoming and courteous. Good size rooms and facilities excellent
The helpful staff Could benefit from air conditioning
Beautiful, excellent location No coffee or non caloric sweetener in room
Friendly helpful staff, very comfortable room, excellent service
Using the Vermillion lounge in the evening for a quiet drink was very pleasant. The Scottish chap with very short hair who attends the door in reception is a great asset to the hotel. We came accross him on several occasions he was always helpful, pleasant, professional and friendly, give him a large pay rise!!!! We had some difficulty getting drinks in the Vermillion lounge. I dialed the number on the card as suggested but no answer. The chap from Chile who is studying for a Master in economic development sorted us out in the end, another significant asset for you hotel I hope you look after him
All of the staff where extremely helpful.
Everything!!!! The staff were excellent throughout- ur room was very spacious with a brilliant view over Edinburgh. Restaurant and bar were fabulous and enjoyed having the luxury of the spa right on the doorstep. Fabulously central location.
The quality fo the room was excellent and the free upgrade was very much appreciated, as were all the little extra touches. The breakfast.
We were upgraded to the publisher suite which was spacious and atmospheric. This really helped to make toe stay memorable. The staff were friendly and obliging. Overall an excellent service.
So very central. Useful to be able to get to the Waverley Station via the lower back door which was just a case of crossing the road to the station. Would be useful to enable access for booking into the hotel. Staff were helpful and friendly with no exceptions. There was no 'heart' to the hotel. No where to sit peacefully other than the Bistro which was open to other customers and did not have seats to lounge in.
the staff were extremly friendly
Late checkout on a Sunday afternoon ( we had a late flight.) Good breakfast variety, though no hot food. Great staff, friendly and efficient, no weird attitudes. great location, everything walkable. Easy tram connection to/from airport. No wash clothes/flannels in a good hotel??? No eggs or porridge at breakfast.
Stayed in amazing top floor paris themed room with views over George Street, large bathroom and separate wc, pleasant staff, great bars, complimentary drinks, VIP access to shanghai club...
The hotel was stunning and pleasant staff
The individual styled room are are very Ostentatious but in a good way. An up market accomodation ideally situated for shopping walks to the roayal mile and waverely station. Lifts a bit dark
Staff at reception were very friendly and helpful altogether a very enjoyable visit No
Loved the room, fish tank lovely could have done with more fish in! TV in bathroom, nice. Staff very nice and very helpful. Enjoyed our stay.
The staff were extremely accommodating
The reception staff were very helpful, and very pleasant. The noise from a disco outside my window was dreadful till 1.00am. I was informed it was not yours as you do not open on a Monday nt. I was in London apart from that I enjoyed my stay. Room could be cleaner.
We were upgraded to a Junior Suite (New York) which was very luxurious. The staff were very helpful and answered all the questions we had. Our meal in Vienna was gorgeous and would highly recommend it, the complimentary drinks voucher went down a treat as well. Breakfast is not included in the room rate and it was pretty average for the price. We asked for toast and they sent it without any preserves and sent us a croissant rather than the pan au chocolat we had requested but it was still nice.
MARK at the front desk was very helpful with loads of info for us during our stay! We were not impressed with the bed as it was to soft and felt like an airbed, for the amount of money they should consider better beds!
The hotel staff were very friendly and helpfull. The room was very well set out and extremely comfortable. The hotel was also very well situated in the centre of town. There were no problems really but one small gripe was the music from the bar played loudly until early hours and it could be heard in the room. This didn't affect our satisfaction with the hotel though.