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There was no hot water during our stay, which was probably a problem with their boiler as the noise of it kept us awake all night. This was raised with the hotel on checkout and they dealt with it extremely well.
The breakfast was excellent and the staff in the breakfast efficient . The lighting in the room was poor. This was explained away by staff as a hitch - that the cleaners had switched lights off at the plug points. However the next morning it was again difficult to switch any lights on without crawling around to locate the plugs. Also no extractor fan in the bathroom . The mirror was too misty for shaving and the lighting too poor for my wife to apply make up.
Very friendly, helpfull staff.
Dinner in Brasserie was excellent. Cooked breakfast a bit disappointing. Bacon not very well cooked.
Cool design, friendly staff, good location - absolutely nothing to complain about.
Good service, good food, pleasant surroundings nothing
The location in Leith was lovely with lots of nice restaurants and bars nearby, I was really impressed with Leith as it makes a nice alternative to the cntre of Edinburgh. Breakfast hamper was beautifully presented with good choice. The hotel is a little tired and not as high a standard as other Mal Maisons I have stayed at (e.g Newcastle). I think it is in need of some updating.
We had a very pleasant stay and enjoyed all the facilities, bar, restaurant and location.
Everyone was friendly and helpful and the room was outstanding. The hotel is worth every penny. The experince was amazing!
The staff were lovely, would do anything to help while we were at the hotel or when we were going out. Room was small but lovely with great facilities and complimentary hot drinks and wine. It was a bit noisy as our room was downstairs next to the kitchen so we could hear them making breakfast early and tidying up late. However this was a good alarm and ensured we had a full day!
Superb customer service Room was small for 3 people
Reception and atention.
Staff were pleasant and helpful, room had everything that I required from a B & B.
Everything was nice - staff, english breakfast, rooms were clean. good value for the money.
Perfect B&B in best value for money. Good public transport being next to bus stop. Proper continental breakfast with a good warm english Breakfast.
Meget venlig modtagelse,Rimelig tæt på centrum.Fremragende morgenmad.
Gareth er en yderst venlig og serviceminded vært. Værelserne virker helt nye. Der er kort at gå til centrum, men med en Day Ticket til £3 og bus lige uden for døren er det endnu bedre. Dette B&B ligger perfekt.
The hostess was most accommodating and worked hard to give us a space to stay since she did not get notification from you.
Friendly, clean, new bathrooms, good breakfast small rooms
We were especially impressed by the warm welcome we received from Isabelle and Harry. Good breakfast and a beautifully decorated room. And just a short walk to the city. Only wish our room wasn't on the 3rd floor - getting our luggage up those narrow stairs was a hassle. And would have preferred that the bathroom was en suite.... but the positives more than made up for this.
The hosts, Harry and Isabelle, were fantastic: very friendly and charming. They made the stay very pleasant. In particular, they checked us in at 8 o'clock in the morning, which was very kind of them.
after an initial mix up the owners bent over backwards to accommodate us. i would recommend this guest house to anyone. the room was spotless and very spacious.
The staff were very friendly and the room was very cosy and clean. The bed was super comfortable and I loved how someone came in to tidy the room and make the bed during the day when we were out sight-seeing, so we could come back after a long day to a nice and clean room! The breakfast was also delicious and very filling, and it was nice to have different options to choose from. The location of the guesthouse was also pretty good, as it is only about a 20-25 minute walk from city centre and there is a bus stop right outside the house that takes you into the centre in just a few minutes. There are also shops and restaurants very close to the guesthouse if you don't want to go all the way into town.
Very comfortable hotel, excellent breakfast. Convenience to city centre and availability of buses and tours etc. were perfect. Also allow you to bring your dog with a very handy park immediately opposite. No complaints.
The rooms and breakfast! I had the Waffles, bacon and maple syrup, twice. It was lovely. Our room was the twin ensuite, very spacious and clean! Perhaps the noise outside our bedroom with the traffic but I forgot it was there in no time!
nice family-run guest house with a warm welcome.
svært ved at forstå det er 4 stjerne graderet - 3 ville vist passe bedre, i al fald på det rum vi havde. Rart at der var meget lidt trafikstøj og generelt rimelig ro og fredeligt aften/nat. Venligt personale, men havde vist meget travlt, virkede lidt stresset mens vi var der - da vi stort set ikke var på B&B til andet end morgenmad og for at sove, er det dog svært at vurdere om tilfældigt. Rummet trænger til lidt opgradering/renovering - ved at være småslidt. For badevær.: ting som "skrukke fliser" (og meget koldt gulv) i badevær. kunne med fordel ordnes.
Fint værelse og badeforhold. Pragtfuld morgenmad.
Rigtig god placering - gode parkeringsmuligheder- morgenmaden indeholdt langt mere end der var angivet - hotellet var meget rent og pænt
der var rent og pæntog en rask travetur til shopping muligheder det ligger godt lige ned til havnen ja morgenmad
Friendliness of staff. Nothing
The room was really nice, comfortable and spacious. Tipical scotish breakfast, but not too many options if you aren´t into it. Location is fine, but not really centric. It´s my first time in a b&b, honestly I expected a more familiar relationship with the landlady. Quite cold
The friendly atmosphere of the host and the excellent breakfasts.
This was the perfect place to stay. Close enough to walk to the city center. Great food in this part of town as well. The owner is so great and offered suggestions for places to eat. She was very accommodating and hospitable. Breakfast was fantastic with eggs, mushrooms, tomatoes, toast and jams, ect. Tea or coffee served. Would stay here again. The Stairs are challenging to navigate.
Friendly welcome & helpful staff. Very clean bathroom & bedroom. Great breakfast. Free on-street parking. Walking distance to city centre.
Paola [the owner] really went out of her way to make me feel comfortable ...