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beautiful design, great location, friendly and helpful staff
The design of the hotel was really modern but still comfortable. When we arrived I was not expecting to have £100 per night deducted from my bank account, especially since we had already paid for it in full. Fine if you have a credit card as you dont notice the money leaving your a/c (its refunded when you check out) but if you dont have a credit card (I dont) then they ask for a debit card which means that you are money short in your account. If this had been mentioned prior to booking then maybe I would have reconsidered staying there. Its ok if they had just taken the card details but to acutally take the money was unexpected and quite unfair to say that we had already paid for the room etc. There was no warning of this and it was lucky that I had plenty of funds in the account!
Very friendly and efficient staff. Luxurious contemporary feel / look. Nice breakfast. Upgrade unexpected, but very much appreciated - nice touch. Difficult to get room wamer with controls. was not freezing cold but my wife would have preferred it warmer. Couldn't seem to watch different channels on the different TV's at the same time, but this may not have been possible anyway!
Attention to detail, throughout the hotel
Fresh looking hotel Tv did not work despite changing rooms. No fresh black pepper or brown sauce available at breakfast. Waiter unable to confirm the Scottish Breakfast ingredients. Unable to access restaurant from lift as doors locked.
The comfortable rooms and central location and choice to stay in the Hotel or not.
The room was excellent , staff were extremely helpful and polite .
Central location, especially for the Tatoo Hardest bed we have seen on this month long trip. Inadequate luggage racks or space for clothing storage. It would be ok for an over nighter but not for someone on a long trip. Out of 6 hotels we have stayed in so far on this trip, your was the only one without a bath tub.
the hotel is stunning, very unique, modern and a great place to chill out after being round the shops in edinburgh
was very noisy, did not receive free paper that we were offered.. Design was nice but that should not qualify for a 5 stars, was 3/4..
dejlige værelser og fremragende personale vi ventede i over en time på vores aftensmad på hotellet restaurant. da det blev serveret, var det mangelfuldt i forhold til menukortet, ikke gennemstegt og i det hele taget kedeligt.
Jeg fik ikke min internet forbindelse til at virke, men blev heller ikke charged for den.
Centraltbeliggende med god morgenmadsbuffet. Rolige værelser.
Trods beliggenheden var der meget roligt, det tyder på det er godt isoleret.
At det var dejligt der var pool, servicen i receptionen. At der var ventetid til morgenmaden, lokalerne var for små til antallet af mennesker.
ligger lige midt i den gamle by, skønt. Fint hotel Der var meget langt til pakering, ikke så god en morgenmad.
venligt personale, godt værelse, god beliggenhed i den gamle by-del
personalet var utrolig søde og hjælpsomme og værelset var fint og hyggeligt.
Et fremragende hotel, som ligger lige i hjertet af en lille pulserende storby. Smuk indretning og en positiv oplevelse. Alt var positivt.
Super beliggenhed, pæne værelser med pæne møbler, interiør i det hele taget. Stille, bedst egnet til ikke helt unge. Egner sig ikke til børn. Et godt overnatningssted hvor man ikke bruger restaurant eller andre faciliteter udover værelset. Har været der nu to gange i 2010. Syntes at internet burde være inkl. til denne pris og i det hele taget på et sådant hotel hvis de vil have forretningsfolk.
God beliggenhed i gåafstand fra centrum i Edingburgh nej, alt fungerede som det skulle
Vi har ikke noget at klage over, det hele har fungeret godt. Kommer gerne igen.
Venlig betjening, godt værelse, fin beliggenhed
Hotellet lå tæt på centrum og lige midt i den gamle bydel,det var fint. Der var meget larm om aftenen fra pub-gæsterne, ude på gaden.
Hotellets beliggenhed i forhold til seværdigheder er super Vores værelse var meget mørkt, og det var lille, værelset var for dyrt i forhold til det vi fik.
Jeg kunne lide beliggenheden, det var nemt at komme til og fra alle seværdighederne. Selve pladsen var hyggelig og der var alle muligheder for pubber og restaurantbesøg og et dejlig liv omkring os. Næh måske nogle nye tæpper på gulvene, lidt synd for førstehånds indtrykket gir et slid udseende.
Fantastisk beliggenhed, rent og pænt sengelinned og håndklæder Hotellet trænger generelt til en omfattende renovering, badeværelse er dårligt og slidt, senge er slidte, fjernbetjening mgl. til tv,
beliggenhed er helt i top og personalets hjælpsomhed ligeså. Morgenmad på hotellets bar er rimelig ikke mindst priserne er acceptable. der var ikke varmt vand i den ene af hotellets to opgange - og gule opslag på gangen og i elevatoren vidnede om at det var et meget gammelt - men ikke udbedret problem. det kan ødelægge en familieferie totalt. Vi fik et nyt værelse efter to dage - det nye værelse var ok.
Venlig og opmærksom service og smukke værrelser med perfekt beliggenhed og udsigt. Morgenmad langt over B&B niveau.
Venlig og høflig betjening. Dejlige værelser. De nyindstallerede brandsikringskrævende neonrør som fuldstændig spolerer nattesøvnen gør desværre at jeg nok ikke vælger dette hotel igen.
The staff where friendly and helpfully. Perfect location in centrum, shop, bars, restaurants and view was the Edinburgh castle. Airport buss nearly att front of the door.
The hotel was a good value for the money. The breakfast was good. The room was clean. Great location. The tiny elevator.
Relaxed atmosphere and friendly staff,homely feel, it access Some slightly shabby fittings, lift(elevator)is quaint but could do with a spruce up.
Location Lift in bad conditions
Very good location in the heart of Edinburgh's main shopping street. Very clean bathroom. The lift is tiny .... not good if you are claustrophobic! The bed had seen better days and wasn't too comfortable.
Perfect location, very friendly and helpful stuff. The hotel was clean and well kept. I really enjoyed staying there.
Friendly & helpfull staff. Everything there. Great location. Great price. Fabulous breakfast. Fantastic location with view on Edinburgh Castle. The room could use some tlc, however the bathroom was very new.
On the recommendation of a friend who stays with you frequently, I found the stay excellent. It was combining business with pleasure, and so the quiet room with internet access meant a lot to my friend, whereas the central nature of the hotel helped me out. In a city renowned to be expensive, you delivered value, and a view of the castle to die for!
The front desk willingly helped us with a 4:00 a.m. Checkout by booking a taxi, breakfast brought to our room and someone present at the front desk. Thx chef also sold me some jam from the kitchen at his cost. I wanted to take some home because it was made by a company bearing my maiden name. That was definitely above and beyond.
I liked the frienlly staff and great welcome. We arrived at 9.30am and were told we could check in as our room was ready then- this was great as we had left dublin at 6am and were tired and hungry. We had the great breakfast that kept us going for the day.. shower power could be improved but this little thing is so small as everthing else was so good.
Personalet var meget hjælpsomme og imødekommende Vi fik et værelse til handicappede, hvilket gav os - der ikke er handicappede - lidt bøvl, da garderobestangen var placeret så lavt at vores kjoler ikke kunne hænge. Måske knap så ekslusivt med hjælpehåndtag placeret overalt i badeværelset. Men det var alligevel OK!
En rigtig god oplevelse med et særdeles veloplagt og hjælpsomt personale. Hotellet har en god beliggenhed, især for os, som var taget til Edinburgh på grund af Tatoo. Dårlige parkeringsforhold, som gav en parkeringsbøde, selvom bilen på grund af skade, ikke kunne køre fra stedet ? !
cleanliness of room & attention to detail, also staff were friendly & helpful. no - it was fine.
Location was good. Well kept up hotel. Good value.
Location is good for Edinburgh city centre. If you arrive on a Saturday afternoon, you can park on the lane beside the hotel and provided you pay up until 6.30pm on the Saturday, you don't have to pay for Sunday No toiletries apart from a wall mounted partially filled hand wash. Very uncomfortable beds in a very dated room. Would never stay here again.
The hotel's location is excellent, just 5 mins walk from Edinburgh castle. Very overpriced, 160 pounds for 1 night in a much less than average room, with no breakfast in a hotel with no leisure facilities. Not impressed.
Rooms were spacious and clean and quite close to the centre of Edinburgh. Good internet access. I booked two twin rooms but was given two double rooms. This was corrected when I complained.
Location, size of room, internet problems
very friendly,helpful staff. our room was quite small with tiny windows also dirty carpets in the corridors
Excellent location,helpful staff,good breakfast.
quiet room end of corridor black mold around tap area no working extraction room quite small in the roof bathroom very compact very little useable surface. bar area very poorly furnished uncomfortable hard bar stools uninviting only place to sit was in the reception area
great location, great food window in the bedroom wouldnt open, the room could get a bit stuffy