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The location was fantastic. We arrived by train and the hotel was right across the street from Waverly Station. Within easy walking distance of the Royal Mile. The hotel was new and everything seemed to be very efficient. Staff was very friendly. Not much.
Great location. Clean . Comfortable bed. Noisy downtown location.
We were upgraded to the publisher suite which was spacious and atmospheric. This really helped to make toe stay memorable. The staff were friendly and obliging. Overall an excellent service.
Friendly helpful staff, very comfortable room, excellent service
Using the Vermillion lounge in the evening for a quiet drink was very pleasant. The Scottish chap with very short hair who attends the door in reception is a great asset to the hotel. We came accross him on several occasions he was always helpful, pleasant, professional and friendly, give him a large pay rise!!!! We had some difficulty getting drinks in the Vermillion lounge. I dialed the number on the card as suggested but no answer. The chap from Chile who is studying for a Master in economic development sorted us out in the end, another significant asset for you hotel I hope you look after him
All of the staff where extremely helpful.
Everything!!!! The staff were excellent throughout- ur room was very spacious with a brilliant view over Edinburgh. Restaurant and bar were fabulous and enjoyed having the luxury of the spa right on the doorstep. Fabulously central location.
Beautiful, excellent location No coffee or non caloric sweetener in room
So very central. Useful to be able to get to the Waverley Station via the lower back door which was just a case of crossing the road to the station. Would be useful to enable access for booking into the hotel. Staff were helpful and friendly with no exceptions. There was no 'heart' to the hotel. No where to sit peacefully other than the Bistro which was open to other customers and did not have seats to lounge in.
The helpful staff Could benefit from air conditioning
The quality fo the room was excellent and the free upgrade was very much appreciated, as were all the little extra touches. The breakfast.
the staff were extremly friendly
Staff welcoming and courteous. Good size rooms and facilities excellent
Fantastiske faciliteter, smukke omgivelser. Skønne restauranter på hotellet og lækker spa med udendørs tag-pool. Jeg havde fået indtryk af at der var gratis adgang til pool-området, hvis man blot skulle benytte poolen - og ikke have behandlinger. Det kostede imidlertid penge, hvilket jeg synes burde være inkorporeret i værelsesprisen.
Dejligt, flot og godt belliggende Hotel, med venligt personale.Prisen uden mulighed for afbestilling var fornuftig. Gode og renlige værelser uden støj. Morgenmaden var super lækker med stort udvalg.
Hotellets indretning, af flere ældre bygninger. En høflig betjening og udstrakt service. Det ville hjælpe på at holde varmen, hvis der kom termoruder i værelset.Det var svært at holde varmen i januar.
Dejligt hotel - fremragende morgenmad, der dog koster ekstra 200 kr; men vi havde problemer med et airconditionanlæg der ikke virkede og ikke kunne laves før næste dag (og der skulle vi rejse!). Det trækker ned når det er et Hilton man bestiller
Beliggenhed var i top. Det prøvede at leve op til at være et fint sted med faldt til jorden. Der manglede ofte forskellige ting på morgenbuffeen og servicen var ikke i top.
Fantastisk beliggenhed, tæt på alt. Dejligt stort værelse og et stort badeværelse/toilet. Gode faciliteter, hyggelig lobby. God plads alle steder. Sødt og meget hjælpsomt personale.
Centralt beliggende. Fin morgenmad. Høflig betjening.
Dejligt og velfungerende hotel med fremragende beliggenhed.
Flot hotel med fint interiør, gode værelser med al nødvendigt udstyr og god plads, dejlig morgenmad, venligt personale.
very very good had all we required Evert up its standard
Lovely room, thoughtfully decorated, wonderful service.
Zoltan at reception was a star. The restaurant and bar team were efficient and friendly. Rooms were clean and well appointed. Looking forward to our next visit
The Number One was a tremendous experience. The hotel and restaurant staff could not have been better during our stay. I would simply say keep it up!
The restaurant "Number one": excellent staff, good food. The location of the hotel and the view on the old city. Very noisy hotel, not enough privacy: train station beneath the hotel, doors being smashed all day, staff knocking on doors to check on the room too often. The room had not been refurbished in a very long time. The bed was not particularly confortable. Much too expensive for the service provided and quality of the rooms.
Everything about this hotel is fantastic, and consistently so. The service in particular is always outstanding.
the staff were lovely booked double executive room, but think we got a budget room double bed two different height mattresses. asked them to sort it, they didnt. bathroom poor room smaller than stated in description
Hotel staff are very attentive and quality of the meals excellent.
Beautiful historic hotel in the perfect location. The staff could not have done more to be helpful. The room was beautifully decorated and extremely comfortable. The bathroom was spectacular. The light level in the room was so subdued that it was difficult to see inside your suitcase. Other than that no complaints at all.
The One restaurant has excellent and unusual food servewd by impecably trained servers.
the pool and breakfast in bed friendly staff lack off parking for near hotel access also i bumpd the back of my car parking outside as you have to reverse park on a busy road!
Friendliness and helpfulness of the staff.
Excellent room. Sauna, steam room & pool facilities very good.
the hotel was central comfortable good facilities and hotel staff v.ery helpful and courteous
Beautiful, brand new hotel. Our city double room was lovely and fairly spacious. Staff were lovely, very pleasant and helpful. None really, other than we didn't receive our complimentary newspaper, but we weren't bothered enough about it to enquire.
The rooms were clean and comfortable and the spa was very relaxing.
The location of the hotel is perfect to enjoy Edimburgh,very clean hotel and the staff was very good, also the cocktails are well worth a try! It was a very good stay, if anything the hotel should install doubble glazing or double windows, also having to queue for breakfast in a 4 star hotel is not really good so make the most of the breakfast in your room for an extra £2.50, that was perfect and on time! no queue!
Central Location - 1 min from bus & train station, shopping centre, pubs & restaurants, Spa Facilities and Staff were also excellent
Most comfortable bed I've ever slept in! Lighting was rather dim & furniture was slightly dusty.
Staff were wonderfully helpful. The fitness room was very well-appointed. There was no chair (except for the desk chair) in the room, and the restaurant could use some improvement in quality.
The location was great and the views were beautiful from the roof top garden. We absolutely loved our room. The staff were all extremely friendly.
Staff A bit difficult to find your way around the facility the first time.
Beautiful room furnishings, Bose stereo system, floor to ceiling windows, glass shower stall, separate bathtub. Very lovely roof garden and communal lounge area. Very accommodating staff.
Greeting very good. Overall impression, beautiful decor rooms and very helpful staff, intimate home from home feeling. Breahfast choice and quality very good, I appreciate it was cooked to order but took a little longer than to arrive than we hoped. We had a train to catch and had allowed one hour for breakfast and had to rush our food.
Beautiful building, large room, excellent staff, fine food no problems
The Howard was staffed by friendly, helpful and knowledgable staff. We didn't dine but breakfast was delicious and we will be back to sample the afternoon tea!
The Howard has an amzing "butler" system where a number of butlers attend to your every need. They are the most accommodating small hotel that we have ever stayed in. It is like being in an upper class private British home with elegant surroundings and service to match. Absolutely nothing.
personal service, beautiful room, excellent breakfast menu, attention to detail.
I felt very comfortable from the first time. It was like I was staying in a house and not in a hotel. Big room, mighty lighting, good service. Tasteful breakfast but very small portions. Order more than 3 dishes!
The service was beyond my expectations, I loved my stay in the Howard The fact I had to leave
It takes an enormous effort to make hospitality appear this seamless. From the moment we arrived nothing was too much effort, yet everything was done with a discretion that made our stay a truly pleasurable experience. Leaving.
Excellent service and very responsive and warm.
It was a wonderful hotel. The staff was great, the service was excellent.the location was wonderful.
It felt very private The breakfast was not brilliant and the lift was broken during our stay and unfortunately we were on the top floor
Really friendly welcoming staff. Room was beautiful. Huge bedroom with huge sitting room. Very elegant. White toiletries and big high quality towels. Excellent cooked breakfast brought to the room. It was like staying in a country house. Luxury in the best sense
Relaxed atmosphere in sumptuous surroundings. Not applicable
out of this world- service, comfort and a real treat
warm freindly . great service. large rooms . clean .great vaule at price booked at.
Ideal location for the city and the ambiance of the hotel. Breakfast service was very good sets the day of to a relaxing start 4th stay at the Edinburg Residence and standards are dropping. At checking in handed a key and left to find our own room in the bowels of the hotel then faced with a trek back up to reception then back down to car park to collect luggage then back again, Toilet seat falling off, wall paper loose and loose floor tiles. Not what you expect in a 5 star residence
The staff was extremely accommodating, and the suite was beautiful, the bathroom huge.
The staff were friendly and welcoming, nothing was too much trouble. My Classic Suite was beautiful - exceptionally comfortable, spacious and clean. The bathroom was especially good with its huge kidney-shaped bathtub! I would highly recommend the Edinburgh Residence and hope to stay there again.
The staff and service were superb. The in-suite facilities were great. The huge spa bath was very welcome after a long day. The view from my top floor room was amazing - and the food was absolutely first class. I would not hesitate to recommend this hotel to others, and I will stay here again without doubt. The hotel is quirky. It was previously time share apartments, and some of the decor in the communal areas is in need of updating.
The suite was a very good size, having breakfast served in the room was an added bonus and the jacuzzi bath an unexpected treat. Recommended.
Dejligt værelse, fin morgenmad
Nem parkering udenfor hoveddøren. Centrum i gåafstand, 10-15 minuttter, Nemt at komme til lufthavnen fra hotellet. Skal betale ekstra for engelsk morgenmad. Internetopkobling fungerer ikke
Venlighed og beliggenhed
Meget venligt personale.Charmerende lokaler med udsigt til en usædvanlig gårdhave.Velbeliggende i forhold til centrum. Er støvallergier - for meget støv på persienner. Ellers alt OK.
Miljøet, det gamle byhus med alle krogene. Der kan sagtens rettes op på morgenmaden med en smartere afvikling, især i weekenden.
Fantastisk indkvartering til pengene og en aldeles udsøgt morgenmad på den tilstødende café.
Det ligger lige i centrum, gode senge Nej - måske lige at morgenmaden ikke blev serveret på stedet, men måtte gå over gaden.
Rart værelse, alt velfungerende og velholdt. Venlig betjening i receptionen. Strålende beliggenhed - alt lige hvad jeg havde brug for Dyner i stedet for tæpper
Opholdet var okay. Dog var der larm om natten, folk der skændes, røg på gangen (cigaretter). Morgenmaden var noget opreklameret...
det var perfekt, med et meget servicevenligt personle nej
Pænt værelse, flot bygning, rigtig god beliggenhed, room service og swimmingpool, dampbad, sauna.
Der var alt, hvad vi skulle bruge, endda mulighed for selv at lave the/kaffe på værelset. Super central beliggenhed og fint interiør.
Glimrende beliggenhed og god standard til prisen.
Rent og med facititeter up to date. Dejligt været super bad og super belligenhed i forhold til seværdigheder, butikker, restaurent og pub.
Jeg synes bedst om beliggenheden. Morgenmaden var absolut uden variationer.
The bar and location e.g. the fact they had a car park
Location. Friendly staff. Easy check-in/out. No pool.
staff small rooms
The mattress was confortable, the room was clean... Unfortunately we listened the neighbours at 7 in the morning! Walls to slim
Gorgeous room, great view of river, pampering toiletries. Everything felt like good quality.
location and pub in grounds
Location and parking Room is in need of refurbishment
A few more towels in the bathroom needed (i got them when i asked)
Location, ease of walk to city centre, views from room and secure free parking Staff were not keen for us to use the nearest door on our arrival and wanted us to carry our luggage around to the front from the underground carpark, I think this was because there was a function taking place. The bedroom needed some odd jobs doing, eg shower leaked and bathroom door would not shut. They were very busy and could have used more staff at the reception desk.
The hotel is very convienient for all local attractions,it was clean and warm and a very good price, rooms were decorated in a modern style . the doors in hotel are heavy fire doors and if not held until closed they slammed every time someone went through one. Our room was at basement level and had drainage problems in shower and water only drained slowly.
great location, excellent hotel staff, really big and comfortable room, good breakfast
The staff was very helpful and friendly. The food was very good. The room was attractive and comfortable. No bad points
very friendly owners, excellent menu in the evening for a very good price (well only apple or orange juice as a drink) as well as the scottish breakfast. Location Noisy fitnesscentre in the early hours on friday in the back of room 12
The building is lovely and very nicely decorated. The room was small but very comfortable with better than average appliances and fantastic water pressure in the shower! Breakfast was good with a large menu. The staff were helpful and friendly. The room was a little too warm, but the radiator could be adjusted so it wasn't a huge problem. The wood flooring, although nice looking, was noisy especially when other guests were moving around very early in the morning.
Excellent location, really simple but very modern interior. Breakfast was especially nice as everything was cooked fresh. Non that spring to mind
a lovely modern guest house in a great location, our room was spotlessly clean and very warm. The only thing that would improve the stay was that Sunday breakfast could have been a just little bit later say between 9 and 9.30am
A pleasant stay at the hotel. The decoration is very modern and update.The Bathroom in particular has a nice bath
Location is very convenient
Fantastic service. Warm, friendly staff. Great breakfast. Perfectly located for a tour of Edinburgh. Excellent. Not a thing. Great hotel.
Tigerlily was designer chic with an awesome heart. The staff were fantastic and it was delightful to have breakfast in bed for the same price as eating in the dining room. I was delighted with it all!
A lovely hotel beautiful rooms ideal location
The member of staff who dealt with us was extremely helpful and pleasant. We were made to feel welcome and like nothing was an effort.
Real opulence and high quality Noisy nightlub at front of the hotel made for a slightly difficult sleep
Location and girlie feel about the hotel. It is lovely to stay in boutique hotels that are quirky. Lights - really hard to put on and off.
Rooms are excellent, very spacious, clean and modern with excellent facilities. Staff are very attentive, professional and well trained.