El Arenal hoteller

Fordele: Family room very disappointing. We arrived at 2am with young kids. Sent to another part of town and no help with bags.

Ulemper: Everything

Fordele: Rigtig god

Ulemper: Jeg havde hjemmefra og med booking com, hjælp fået lovning for en balkon med havudsigt. Ved ankomsten fik jeg at vide at da jeg ikke har betalt ekstra kunne det ikke lade så gøre. Resultat en balon mod nord uden sol og ned til støjende sidegade Jeg var ikke hjemmefra blevet orienteret om at det kostede ekstra. Der mener jeg også at I bærer en stor del af skylden. Hva siger I til det???

Ulemper: Our shower cabin floor was full of water because the water did not go away. I couldn't take a shower for the first couple of hours. It is very dangerous to be outside on a balcony and trying to close a door to the room since the locker gets activated automatically so you might get stuck on a balcony. The light in the elevator was broken so we had to either walk up to the 6th floor or get there in a complete darkness! Lastly, the noise from the the partying teenagers was so loud that we could hardly sleep that night we stayed there.

Fordele: Location. Beach

Ulemper: Noisy in the night

Fordele: The women staff on the front desk where excellent, breakfast and dinner was good.

Fordele: Food

Ulemper: All hotel full of young drank German people

Fordele: Suitable for young party goers, not good for familys or couples. Very very loud from 11pm til 7am from the young german guests(very german based) excellent location for beach tho. Did not feel comfortable whilst trying to go sleep.

Ulemper: .

Fordele: Bed was comfy

Ulemper: Bath was very small and uncomfortable. Plus the shower was making water everywhere on the floor. We had the balcony but there was the havc device right in front of our legs while it should stay on top of the wall. Food was bad quality and always the same. Corridors were not clean but the people at the reception were fast and efficient!

Ulemper: Meget larm og fest, folk bankede på dørene hele natten pissefulde. Bestik og service beskidte og bliver ikke vasket ordenligt

Ulemper: Unclean bathroom, many people for a lift, room phone does not work mini room for 3 people.

Fordele: Balcony, clean hotel, nice staff,

Ulemper: No fridge in the room. . Elevator broken for a week. Shower broken. Bed wasn't comfortable. 2seperate beds.. me and my partner couldn't sleep together We didn't get the same room what we booked Wasn't worth the money

Fordele: Comfortably sized room, large balcony, great location close to the beach and amazing view

Ulemper: Bathroom door was waterlogged and damaged, left wood splinters all over the floor Sofa bed wasn't particularly comfortable

Fordele: Maden var super god

Ulemper: Der var alt for lydt

Fordele: Nice staff and good quality/price ratio

Ulemper: Cleanliness and food could be improved and position quite far away from the beach

Fordele: Dejligt centralt tæt på udfaldsveje let at komme derfra. Maden var god og varieret

Ulemper: Underholdningen var kedelig og musikken alt for højt.

Fordele: Staff was ok Good location

Ulemper: The food Hygiene

Fordele: Staff were very polite and helpful. Great variety on food and drinks , very nice room with air conditioning

Ulemper: All inclusive drinks times were 10:00-23:00, would have liked it to be a little earlier and finish a little later

Fordele: I was relocated to Bluesea Arenal Tower and for me was GREAT! Everything was OK,food, drinks,personnel...

Ulemper: -

Fordele: Swimming pool Bar area Outdoor facilities Cleanliness Friendly staff

Ulemper: The rooms are much smaller than the pictures, and not all of them have a balcony as we were expecting, it was quite disappointing. The air conditioning was not strong enough and we sweat the whole night. The bed is small and the mattress is thin. The restaurant has just a few food options, not all of them tasted good, and some of them had finished half an hour before the closing time. The snacks weren’t always available.

Fordele: The flight home !!

Ulemper: for an all inclusive holiday the food was terrible the all inclusive bar had one person serving so the cues were long and frustrating, we often gave up and went into town . the rooms had thin wall so could hear all conversations . there was no chance of any sleep as the music from the main bar echoed throughout the ground floor as there was no door between the ground floor and the main hall .

Fordele: Good staff Clean swimming pool Free parking

Ulemper: Meals are limited and l would have difficulty to find things interesting to eat sometimes No sound proofing, very noisy Parking are not secured, I got things stolen from my car

Fordele: Nothing ! It was absolutely the down side of my trip.

Ulemper: About everything, lets start from the all inclusive. I have reserved a room with all inclusive that after all doesn't include that much. From the open bar, free of charge you can have vodka, rum, gin etc mixed with soda and that is it. Forget the cocktails and bottles of water. And between meals, they offer you small cheese and ham sandwiches!! Ridiculous!! Still at the bar, I requested the staff to fill my bottle of water. And the answer was " I cannot, you must do it at the restaurant" I replied "but it's close", "then you have to do it when is open".. OMG !! I couldn't believe it the staff is so, but so rude!! The pool is small, the sun loungers are very close to each other and maybe 50% of them are broken, you cannot even laid down on top of them. And if you would like to get a good one them I advise you to get up really early!! The room, doesn't have actual beds, its futon beds with awful mattresses and full of bedbugs, left with a really bad allergy ! I went for my birthday, and at the reception they have this package where you can order a cake that comes with a bottle of champagne. So I order it, on the same day I asked if they can keep on the fridge for one more night, they said no problem. On the next day, when I came back to the hotel I requested it and first they didn't know where they kept it and them once they finally found out, was at the kitchen and couldn't get it because it was closed. The cake was complety ruined, so I requested a refund. And OMG I had to actually argue with the Manager Miguel and the end the answer that I got from him was " the refund of the money is not a problem I just whant for you to knowledge that is not our fault".. so first they miss place the cake, second they put it in the freezer when was supose to be in the fridge. Them they couldnt get it because the kitchen was close and they didn't had the keys but still was the client fault.

Fordele: - good location,even with the morning traffic the hotel is 15 minutes from the airport and 10 minutes walking from the beach - liked the idea of ecocups for one euro deposit,so there was no one use plastic around us - the variety of food was good,there was fish,mussels,meat,veggies,english breakfast,pancakes a lot of fresh fruits and salads. The menu was similar every day,but definitely not the same. (e.g. different type of sausage at breakfast or different seasoning for the fish) I think for that price, which we paid there is nothing to complain about and I would recommend this hotel.

Fordele: Helpful & really nice staff

Ulemper: Poor choice of food, not nice.

Fordele: 5 pools, not over busy close to beach.

Ulemper: Balcony door didn't lock, after telling them it was fixed two days after. Ran out of wine, vodka coconut liqure. Stop serving after 2300

Ulemper: I have a big complaint to file. First of all MLL hotel announce me only the time of my early check -in (11:00 a.m) that there was no available room and they found one" 3star" hotel for me. They "parked" me in a hotel that was by far away to my preferenances; " Cassandra" hotel. It was a noisy , dirty full of youngsters that parting all day & night. The corridor and the facility was always dirty (see attached images). Not common for 3 star hotel. I don't know how come that hotel evaluated as 3 star. The check in was at 14:00 and only then I realized that the room was not good and if I start negotiating with MLL or Cassadra hotel I will loose all day and I had only 2 days available for my holdidays. All that ruin my holidays since turn out to be alone instead to MLL hotel with my friends and in a hotel that would never chose and by far does not value the money I gave. It was more dissapointing when I compare the facilities and the room of my friends in MLL to mine in Casssadra hotel. Why I was not informed beforehand that there was no availabiliy ? Whats the meaning of booking in that case? Why turn out they chose for me and I have not the right to chose? Why ruin my 2 days holidays and put me in a hotel away from my friends , noisy, dirty and full of youngsers that parting all day. I was not looking for something like that. This is not acceptable not only from them but also from booking.com. I would really want to ask you to to refund me.

Fordele: good location - near to beach and bus station to airport, big choise of pools

Ulemper: very noisy in Rio building, I havent slept for 4 nights then I asked for moving to another building not enough places at pools food - every day the same, often no meat available, very often missing forks and knifes and also dirty dishes

Fordele: The hotel was clean, tidy and the food was quite good with a good mix of hot and cold foods each meal time.

Ulemper: The site MUST explain that the hotel consists of 95% German guests with a few Italian and Dutch. From a whole week I found 2 other parties that were English and this is unacceptable. If I had the funds I would have moved hotel ASAP.

Fordele: Hjælpsom personale 24 timer i døgnet. Fin buffet. Varieret.

Fordele: A nice hotel but to big in my taste..

Fordele: From the start to finish the staff was all very nice and helpful. They also helped to book travel and also get taxis.

Ulemper: Had to pay for WiFi and had to pay to use the safety deposit box.

Fordele: Staff is very kind and helpful

Fordele: Quality/quantity of the buffet. Security staff patrolling around the property at night. Access to pool, large court.

Ulemper: We did not get what we paid for : people were downgraded on the arrival day without notice to a different hotel, unsafe, very loud and dirty at 15 minutes walk from here. Reason was hotel is fully booked. This is a case of cheating on customers, totally unacceptable. We met people in the same situation at the check in desk every day. We got a single bed for 2 men, the staff could not tell us the day before if we can change for a double bed room the next day. I would strongly disrecommend anybody to ever go to this hotel. For people who already paid I advise to call the hotel front desk and reservation center the arrival day to confirm the room availability and address of the hotel. Good luck.

Fordele: Cleaning services, area- pools and playground, 15min to the beach, good value for money paid

Ulemper: Really poor desserts selection And the snack bar- there was nothing to choose for toddlers to eat- maybe they could provide some fruit

Fordele: The weather. Staff were friendly but not enough sun beds etcm

Ulemper: This is our second time here. We won't becoming again. It was Full with Teenage groups who took over everything and made us feel uncomfortable. Our room was supposed to of been Superior!!....it was cramped and very basic . Glad we were only here for 4 days, could not if stayed any longer

Fordele: stor buffet til morgenmad, frokost og aftensmad

Ulemper: plejer at få snacks om eftermiddagen- er taget væk, samt have bar udenfor samt fri bar efter 20.00. Utrolig meget larm i bygningen Rio. Air-condition virkede ikke på værelset