Flagstaff Hoteller

The bed was very comfortable & the bedroom was clean! There was a nice attempt of a breakfast. When I went to the bathroom to wash my face there was poop marks on the toilet from the person who had stayed there before!!! I was scared the seat got neglected too so I washed it myself with the bar of soap.

This hotel is currently practicing consumer fraud, basically...website advertises "free breakfast", and next morning guests find out that they are "under renovation" and no breakfast available, and no local restaurant voucher provided to compensate..."BUYER BEWARE"...not as advertised or contracted for...had we known that "breakfast" was a lie, would have stayed elsewhere (as we will do next time in Flagstaff)...enough said

Location was okay. The place smelled like an ashtray. The room did not seem remodeled. It felt old and gross. Luckily there was very little time spent there. I do not recommend this hotel. The one next door looked much nicer even from the outside.

Easy access to Flagstaff and the price. Near the train tracks and they run all night. Thin walls so neighbor noise. Dingy room but surfaces were clean. Not easy to locate room and no directions from staff but "it's in the back".

I was charged 250 dollars For pet fee I mistakenly left a bowl for my pet in the room Kayak Misrepresented in their page the Hotel ! I will Not Use This site Anymore !!

Clean, quiet. Decent breakfast. Beds and pillows poor. Expected better for price charged.

Stiff greeting and no real directions. Room had heavy smoke smell. Front desk said they would send someone to spray but I declined and asked for different room. I was accommodated. The next room had a drawer on the bedside table that wouldn't close and clearly got in the way of getting into bed. The front send a nice man to put tape on which was acceptable to me. i don't think I'd stay here again.

Good location. Close to down town and easy to access from Interstate Terrible price for the room (jacked up prices for holiday weekend, go figure), very run down. Not impressed at all. Room smelled like cigarettes, not enough parking, we had to park on the complete opposite side of the hotel. Not to mention the train (literally right behind the hotel) that ran all night long, so needless to say it was a very sleepless weekend.

Very rude staff! Arrived at 3 AM and the next morning got threatened to leave there before noon or get charge for another day!

Location was close to NAU. The room was not clean at all and everything in the room was old and the room smelled.

Location The room felt dated. Frayed carpet, etc/

The room was very nice and clean. Their pool and hot tub were closed. It really makes me angry when hotels don't put that right up front on booking sites and/or make sure the hotel desk people tell you first thing. The hotel desk person did NOT tell us the pool & hot tub were closed until AFTER we were all checked in and gave our credit card info. We are from Alaska, so an outdoor pool is a real treat for us. My husband was having back problems and really needed the hot tub soak that night. We would not have stayed there if we knew they were closed. I should be common curtesy to let people know that up front!

Location. The staff. The original room I was given had the door propped open, the top door of the bureau was on the floor, and a dirty hand towel on the bathroom countertop. The desk clerk gave me another room but never really apologized. At check out the next morning, the desk clerk acted annoyed that I was even there. He barely even made eye contact with me. I guess he decided that Marriott already has my travel dollars, now move on and don't bother me. Pathetic customer service.

Comfortable size of room. Stocked well. Staff friendly. Lobby and parking lot clean and well kept Bathroom had hair. Bed sheets had dirt under top cover, found a penny under sheets at check in. Spill stains along wall inside entry to room No sheets for pull out bed. Room had strong chemical smell even with window open while stay (33 degrees outside).

Nice clean and affordable . Free shuttle to downtown. Not walkable to downtown -

My wife and I had a terrible night sleep. All of the pillows in our room were flat.

Didn't end up staying at the hotel. I made this reservation after traveling 16 hours one day. My sister reserved the room at $65 over what the Kayak advertised price was (she called the hotel before I could tell her the price). I told her to call back because it was only $124 on Kayak. While on a three way call with the front desk, the guy told us to book through kayak to get the good price, and he'll cancel the current reservation. So I did. Then, 30 minutes later I got a call from booking.com (who I booked through on kayak) and they said the Hampton Inn called them and cancelled my reservation due to overbooking. This was 30 minutes after the front desk guy told me to book it online. Obviously, something was a bit shady about that. On a positive note for Hilton, booking.com directed me to the doubletree hotel in flagstaff which was awesome. Very clean, very accommodating. Needless to say, I'm a bit concerned about the integrity of the Hampton Inn in Flagstaff.

Everything was ok except for we didn't have a fridge in our room and we had our baby with us and needed to keep the babys milk cold. We ended up buying a little foam ice chest. My girlfriend liked the juccuzi but the temp was a bit cold in the pool room but overall our stay was nice though.

The room looked like a renovated "motel" room.