Grand Rapids Hoteller

You can hear the highway nearby.

I liked being close to the river and downtown. I plopped down on the bed when I got in the room and found 4 hairs. . . not my own. One was a pubic hair! They sent a maintenance guy to change the sheets and we helped him change them. The pillows were the worst pillows I have ever seen. Totally lumpy foam.

Nothing We exit the elevator after 13 hours of driving, with out two children (5 & 9), to razor blades, trash, construction debris, just a flat out disaster shoots down the entire hallway. A man says we shouldn't be here. I said ok, and headed back to the front. The Dest person says, it's ok, thanks for your patience!?!? W.T.F. !?!?!

not much..bad location rooms smelly..floor smelly..understaffed..bad location..no directions for sleep number bed

Paint was peeling on walls. Hair in tub. Long exposed pipes down all the hallways. We went for the waterslide in the pool for our kids. The pool guy had this bleach spray bottle cleaning the slide and black mold from around the pool. Now it needed it but the slide was only open for a few hours that day as it was the middle of the week and we had to leave the pool because of the overwhelming bleach smell. I have a 9 month old and didnt want her to breath it. They should probably clean the pool while its closed to guests.

The slide in the swimming area. The slide hours are different than the pool hours, but this isn't posted anywhere. We specifically booked this hotel for our daughter to be able to enjoy the "water park", but it wasn't available for most of the day.

Rooms were spacious, room service food was good. My guestroom was an un-remodeled room and was really tired looking. I wished the front desk checked me into a remodeled guestroom being that the other 5 people traveling in my group were put into newly remodeled rooms. I was also put into a room with two double beds... which was unnecessary, being that I was traveling solo.

In renovation - rubbish :-(

Absolutely Nothing. Our room was not clean. The pool had dirt and other stuff floating in it. The room next to us was loud and noisy all night. When I spoke to Kira Edwards upon my checkout. She gave me a song&dance about how she and the hotel weren't responsible for the loud guest.We took pictures of our room. The shower had mildew in the corner,the sheets were dirty.We requested more towels. Never got them. We were told housekeeping had them and would bring them to our room.

Nothing Difficult to find, had to hunt down front desk help, and the location of elevator! Lobby and elevator are on complete opposite sides of building. Did someone actually get paid to design and layout floorplan????

First this hotel is NOT DOWNTOWN. So the name is misleading. Second the experience we had was below par for the price and even just as a regular person staying at a hotel. This is because of the incompetent and even rude service of Ben at the front desk. While we were enjoying the hot tub with another couple at close to 10pm, a young child who was unattended PUKED in the hot tub. The other apologized to us, but Ben was rude and made no attempts to improve the situation. We headed up to our room to continue our conversation and 20 minutes later Ben came to our room and -- no joke -- threatened to call the police because four adults talking *apparently* was too loud for the Hampton. Calling the police would have been a waste of time for public servants, we didn't have loud music playing, we were simply talking at normal volume. The biohazard left unclean in the hot tub however could truly be dangerous. Not sure what they were thinking but Ben must be too immature to handle a management position on a busy weekend. It was just bizarre. Also, the front desk attendants recommended we grab a drink at the restaurant attached. We walked over to find the restaurant is closed for renovations. It's attached to the Hampton -- how could the front desk staff not have known it was closed? Then two separate times I tried to ask quick questions about transport/attractions at the front desk, but there was only one person working and she literally fielded 3 separate phone calls each time while ignoring me standing right in front of her, so I just left and googled it. We're pretty easy going people, but this was seriously way below our expectations. I would not recommend this hotel to anyone. There are so many places to stay in Grand Rapids and the city as a whole is very affordable, so steer clear of the Hampton Inn.

The bed was comfortable. The bathtub did not drain at all when using the shower.

Location Room was in poor condition. To lit and bathtub did no work properly the water kept running Half of the wall power outlets did not work. The hot tub was only partly working it was not hot and half the jets did not work