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As an alleged five-star hotel, The bed linens and ropes are OK for comfort. The size of the room is also decent. They have BBC, French channels. The breakfast is poor: small restaurant, lack of choices, too many people and the quality of food is far from anything five-star. I came back to my table with food only to find all other 3 chairs I wasn't using intact but the one I was sitting on just somehow vanished, gone. And the fork and knife and plates were still resting on the table. Haunting! I looked around and saw probably my chair being seated by a mid-age women in the alley, who was enjoying her food and chatting with her friends. The room was a smoking one. Hate smoky air. The View: window opens to the roofs of shabby building and the cramped city skyline in polluted smog. The design of the room is rather strange. The cleanliness could have been much improved on the carpet, the surface of the sofa, etc. to live up with the five star rating. The cheap pack of for-sale toiletries, bottled water of a new local brand, and box of Chinese tea should be removed to upgrade the taste. The TV is small, not high resolution, and cannot adjust in any direction, not to mention using your USB for your own movie. The tea bag and nestle instant coffee reminds me of a basic 3-star facility. Guests had better go through the full price list of every single item in the room, from bed head board to tea spoon. The completeness of the items you can or cannot see really frightens you to death of damaging the cheap setting. The location: the hotel hides itself in a crowded and dirty residential complex. Reaching there at night is a challenge of GPS. The check-in staff was a cold poker face. He set me aside waiting and dealt with some other guest behind me while being unclear of my booking, no explanation nor guilty feeling. Actually, on the twentieth something Floor, it shows it belongs to some service apartment company. Where am I? A real five star hotel or an average service apartment I find easily find at half the price on the Internet?
everything my ipod and sound device was stolen by room service, construction behind the hotel start from 6 am
Just the stay They charged us more than what we booked from booking.com. The staff was rude and we argued for 1 hour at cherckin. They blamed the rate change for 40USD increase which is impossible. Next morning we had to rediscuss with the manager and finally they agrees to lower it a little. But at checkout agin they made the same mistake.
It is near the East Railway Station and Metro Subway. Also near to PO Park Plaza which have several good restaurant to choose. Price was high during the Canton Fair.
Convenient, friendly and efficient, Breakfast. Not really the western type as advertised. Breakfast restaurant could be cleaner too.
Good value for business The al a carte food in the restaurant was not good. Ordered snails and delivered shrimps on fruit. Ordered seafood fried rice and received fried rice with a little seafood withe a chicken joint thrown in!
Internet was not working properly, they refused to fix it, refused to compensate, and few of the servants speak proper english.
Very clean rooms Bad location it not on a main road its located is hard to find
Staff profesionalism. Food was quite good. Very nice rooms. It is an international business hotel.
That i wait 2 hours for check in Lie with price. I booked for 189 usd but pay 1480 CNY - 222 USD
It was a good location , the room was good and clean... The main problem is with the stuff there, they don't know english at all and they make a lot of mess up coz of this.They don't even know their own menu for room service and is very hard to comunicate with them.
Foot Care Centre, Desingn Poor breakfast, Rigid mattress,Towels look as dirty
Close to the Canton Fair. Reasobable prices for a good hotel during a business trip.
it was a luxury hotel with great spa facilities.good for business people breakfast for halaal sholud be looked into,as u have many moslem clients.
The facilities were excellent and so was the staff. I would recommend this hotel for the fantastic value. The boring coffee shop menu. Close, but not walking distance from the Metro/ Guangzhou East Rly Stn.
Staff is helpful and polite. The room is spacious, clean and comfort.
Very kind and helpful staff, good offer of restaurants This hotel might need more lifts
Stayed in the executive room. The room was very spacious and the bed was very comfortable. The executive lounge was disappointing. Could have a wider variety of food and some light meals. Did not justify to pay for executive floor price. Beverages (other than Coffee/Tea) was overcharged.
When we were away from the hotel. We did not like anything the staff were rude and kept trying to add additional fees. We had a 40 minute delay at check in trying to sort out the breakfasts which it clearly indicated on the booking were included but the staff kept insisting they weren't. I will not recommend this hotel to any of my colleagues or friends in fact I will be making it clear to our HR department that handles hotel bookings to avoid this one.
This was one of the most pleasant experiences staying on a business trip in China. The staff was incredible. I stayed on the executive floor. The service and amenities were amazing. I will definitely stay there again.
Very nice room . Good breakfast . A little too expensive for what it is offering . I stayed during Canton fair ,maybe this is the reason why I thought a little expensive but I would recommend this hotel Location ! . It is central and nice , but in the area are a lot of office buldings . you just cannot go from the hotel and drink a beer or go to a restaurant within walking distance . You have to take taxi .
The breakfast buffet was excellent. The room was very clean and luxurious. The staff was very friendly and helpful. If you are here for the Canton Fair, which we were, there is a free shuttle bus which was very convenient and is wasn't too far away. As mentioned in some of the other reviews, the beds were hard as a rock. They certainly need some improvement there. The hallway had an unpleasant, sour odor to it the entire time we were there. You could only smell it when you walked to your room. I'm not sure if it was just our hallway or all of them. The dinner buffet was seafood every night and in my opinion, was not very good at all. We only tried it once and did not go back. However, I am from the Florida gulf coast and accustomed to fresh, Florida seafood.