Guangzhou hoteller

Fordele: Close to where I need to go.

Ulemper: You can find better with this price in GZ

Fordele: Bed was comfortable Breakfast good Location convenient

Ulemper: bathrooms not very clean Internet weak and restricted Limited television options

Fordele: I actually stayed in this hotel last year (liked it), however my contact in Guangzhou wanted me to stay in another Hotel Vienna that was closer to his workplace. This Hotel Vienna agreed to refund me the booking on request from my contact and as I requested the cancelation close to when I booked. Very honourable and trustworthy would be my comment.

Ulemper: Breakfast was totally chinese

Fordele: Meget rart, og helt sikkert have haft en luksus føler

Ulemper: Der var ikke noget at klage over

Fordele: Very clean and staffs are helpful

Fordele: Super fint hotel. Højeste bygning i byen.

Ulemper: Charmen forsvinder når faciliteter ligger på forskellige etager.

Fordele: We got upgraded to the room with river and city view. It was absolutely stunning, the view is breathtaking. Also, the design of the room is impressive in every little detail.

Fordele: The decorations of the check in floor. The decorations in the rooms, look good but not much details. Excellent city overlooking views.

Ulemper: The power plugs didn’t work. The location of switches are not user friendly, you cannot change the light setting easily. The combination of lights are so limited. There is only 1 USB outlet on the desk. The control penal on the desk is basically useless (outdated).

Fordele: THe bathroom and the swimming pool

Fordele: Wonderful internet, everything is very high quality, efficient, perfect. Amazing window view ! Super!

Ulemper: There are only two types of dessert in the lounge: a cheesecake and a chocolate fountain; in five days it could have bothered. Staff forgets to pour salt in the saline when they bring food to the room.

Fordele: Excellent view of Pearl Tower and river! Great SPA, therapist Amanda is excellent! Warm and helpful staff. Lovely, comfortable and spacious room. Good foods served in Chinese restaurant. Great location, and I like to walk around the Huacheng Square.

Fordele: Overall experience was good. Larger than normal room, clean with state of the art amenities. Staffs are very nice and actively being helpful. The Chinese restaurant lives up to its Michelin star rating.

Ulemper: There is definitely quite a bit room for improvement in terms of the tightness of daily operation. It took me 4 contacts (calls and chats) and some unpleasant exchange of words to secure a lunch reservation at the Chinese restaurant. A place like the Fours Seasons, it should have been one and done.

Fordele: Best hotel in Guangzhou

Ulemper: Nothing

Fordele: Everything, really.

Ulemper: Liked the hotel very much, can’t think of any shortcoming.

Fordele: Excellect service, beautiful view, convenience location. You have everything you need in here.

Ulemper: There was a long queue when we check out, could be better if they can process a bit faster.

Ulemper: Spread mosquitoes in rooms

Fordele: Good breakfast, facilities and service, with helpful staff.

Ulemper: The bed is a bit too soft for us.

Fordele: The bathroom is clean. The river view is great.

Fordele: As always a great hotel with excellent staff and facilities, nice room, restaurant.

Fordele: Perfect location, spacious room with nice design, comfortable bed

Fordele: Services,friendliness,,cleanliness,location

Ulemper: Breakfast should be priced somewhat lower

Fordele: Beautiful hotel in great location

Ulemper: Staff were excellent

Fordele: Excellent service at the lounge and restaurants. Awesome and clean room.

Ulemper: Difficult to get a taxi at hotel

Fordele: The hotel is fantastic, with wonderful restaurants, a brilliant spa. The rooms & beds were very comfortable.

Ulemper: The staff did not go out of their way to help. I was not once satisfied with my dealings with the reception staff.

Fordele: The staff are friendly and helpful, particularly the concierge. We were very impressed by the cleanliness of the rooms and the beddings

Ulemper: The surrounding area outside the hotel is under renovation, so the environment is a bit disappointing because it's noisy and dusty

Fordele: Location is excellent and convenient.

Ulemper: Took more than an hour to check-in when I arrived just before 3pm. Food from kitchen (in-room dining) was below par.

Fordele: The bed was extra confortable. The sauna very good, all clean and ready to use.

Ulemper: Too pricey , the internet was not included.

Fordele: Not much

Ulemper: Small room, old and outdated, poor maintenance. Breakfast pastries, breads and others not fresh at all. Need a ton of remodeling to keep as 5 star hotel

Fordele: Good location, comfortable room. Great spa

Fordele: New

Ulemper: Breakfast was average. Staff struggle with englisg

Ulemper: Service is zero, At the breakfast coffee was brought after half an hour and absolutely cold, boiled eggs never delivered during two days. At the restaurant drinks were delivered almost when we finished dinner; at the check out they refused to offer even an hour late check out, although half of the hotel was empty. It is not five star hotel service, moreover service that you wait from Mandarin Oriental. I will never stay at this hotel again and definitely would never recommend it.

Fordele: Clean, good service. They keep your room clean and tidy every time you go out. Spacious bathroom. Nice design of the elevator.

Ulemper: Awkward furnishing and decoration. Dark furnitures makes the room strange. Huge dark doors in the lobby, looked so depressing.

Fordele: Spa

Ulemper: The handles on most of the drawers were very sticky - obviously hadn't been cleaned for a long time after a sticky spill. Disgusting

Fordele: The mattress is firm and comfortable.

Ulemper: but the pillows are too soft I had bad sleep and uncomfortable on my shoulder and neck every morning.

Fordele: It was very clean. I love the customer service. Rooms are clean and most of the staff there speak English. The hotel is very comfortable, clean and staff goes above and beyond.

Ulemper: This question doesn’t apply to me, I love EVERYTHING about this hotel

Ulemper: Overall service and care for business customers is excellent.

Ulemper: There is no complimentary wifi in 5 stars hotel very disappointed!!!

Fordele: Everything works, staff are helpful especially the lady at the reception who checked us in. She tried her best to explain about the government policy of not allowing single use toiletry items. She did well!

Ulemper: I like it so much that I was convinced to join the Marriot Sheraton loyalty programme but I had not been able to register online due to some password or name problem. It would be great if someone from the Loyalty Programme centre could get it sorted out for me .

Fordele: good location with friendly staff, near to just adjacent building to popular shopping centre, anyway guangzhou is a great city.

Fordele: Concierge was always helpful.

Ulemper: Hotel ran out of duvet inners. Towels had holes and were very old and ratty.

Fordele: Great location, helful staff, morden, comfortable room. Highly recommended. we definitely stay again.

Ulemper: nothing

Fordele: Everything was great and staff were so helpful and friendly especially Mr.Wayne Guo as well as the concierge guys.

Ulemper: The space for sitting in the lounge could be bigger

Fordele: Friendly and helpful staff.

Ulemper: English profiency limited. Limited western food in buffets.

Fordele: Location

Ulemper: One day is not enough

Fordele: Very good location & the staff were polite & helpful. Good room size which was spacious

Fordele: Nice property. Easy access to food and groceries.

Ulemper: Not luggage friendly. Have to go by side if with luggage.

Fordele: Early access to room after long flight, Great staff

Ulemper: Nothing to dislike

Fordele: It was an extra special experience especially coming from a whole day of work meetings. The staff were very helpful and friendly. Jason from the concierge took good care of our needs with a big smile. That smile made my this business trip a leisure

Fordele: It was completely better than any hotel, from the staff to facilitates.

Fordele: Gym is the best we have been to and brilliant assistant who gave us a nice card and flowers breakie is top 0

Ulemper: Forgot to deliver newspapers in the morning

Fordele: I would like to put a special mention for the restaurant Limoni and it's staff. Special mention for Bonnie...who is a star. She went extra mile to the provide what was needed. Similar mention for the breakfast and the team present during breakfast.

Ulemper: Hairs , stained product , not worth indeed for the first visit A bit disappointed and sound proofing is quite bad Maintenance is not up to standard, some issues in bathroom and look aging FO staff did not introduce her name upon checkin and did not ask about my feedback after my departure, quite surprised if this is RC standard Hsk team is polite however some issues in room , i did not see the Ritz Carlton Gold Standard especially the motto we are ladies and gentlemen serves ladies and gentlemen Overall the experiences is disappointed

Fordele: Impeccable facilities with wonderful english-speaking staffs. Breakfast buffet quality was the best we’ve ever had in Guangzhou!

Fordele: Location, service

Ulemper: The plug of bedside cabinets was broken

Fordele: bed

Ulemper: bathroom tubes

Fordele: Outstanding chief, directly present himself to the customer, fulfilling Owen need, and anticipate our demand. My wife showed interest in pumpkin soup in one meal, next meal he prepared it even though it wasn’t listed. Food going to get me back to Guangzhou Ritz. Thanks to Chief Jewish.

Ulemper: I was upgraded in the room, the upgrade look on the tower, however on floor 20 (lowest floor) though I request Hight floor reservation.

Fordele: People and facilities are very nice and kind

Ulemper: Average English too low for a five star hotel

Fordele: Most of the stuff understood English

Ulemper: Needs renovation. See the photo of the corridor to the room. It looks terrible. Rooms are also worn our.

Ulemper: nothing

Fordele: Location and service

Ulemper: Reception area

Fordele: centrally located, great views

Fordele: Overall outlook of the building and view from both restaurants, bar & room.

Ulemper: I suspect that walls aren’t soundproof enough. My friend visited me and we stayed up chatting, just 2 person, no music or TV and someone called manager and complained. I really think we weren’t making excessive kind of noise.

Fordele: Breakfast is good

Ulemper: The glass door of the shower room has water leaking

Fordele: Clean location staff

Ulemper: No business center

Fordele: Everything. The room. The lobby. The staff. The bar. The style.

Ulemper: In room dinning food. Corridor carpet was stained.

Fordele: Great location, the room is quite big and the view is excellent

Fordele: Staff were very nice and easy to interact with. The hotel is only 3 years old and very new and clean. The design is beautiful. Very Zen while also modern. Fantastic gym and pool. Good black out curtains. Extremely comfortable facilities.

Ulemper: Rooms were not entirely sound proofed so we could hear the family next door. I complained to the staff and they sorted it out within 5 minutes.

Fordele: Swimming pool

Ulemper: Nothing

Fordele: Extreme luxury and great food

Ulemper: Not many of the staff speak English

Fordele: as always everything perfectly

Fordele: No much.

Ulemper: Poor location. Damp and tired interior. Wall paper falling off. Bed excessively big unless you are a family sleeping in it.

Fordele: Everything, I'm in this hotel for the 4th time - it's full 6 * Congratulations. The staff also deserves the highest rating Thank you

Fordele: The hotelier are very friendly and they are helpful. They treat me like an old friend that come for a visit. I truly recommend this hotel for good and comfortable stay.

Ulemper: The food and drink, taste could have been better.

Fordele: A very good service, great food, perfect place

Fordele: Clean, very comfortable. Huge bed, good breakfast.

Ulemper: Front desk employees ruined otherwise great experience. None of 2 girls spoke any English all and it took us 45mins to explain that we want a company name in the invoice. First time I visited hotel where reception had no one speaking any English.

Fordele: standard room 6 stars, staff very helpful, manager - every hotel can be very high class , restaurant at a very high level with excellent international cuisine with an indication of seafood

Fordele: Everything was ok. Specially the manager Michael. She was very helpful and I would like to thank her a lot. They also served fresh fruit to my room for free two or three times during my stay. The only thing I did not like was the location. Actually I did not like walking around the hotel. But anyway the hotel and the staff were all ok. Everything was clean. Nice hotel. Also taking taxi is convenient. You just ask the staff and they will help you.

Fordele: The room is clean

Ulemper: Smoking is allow at the hotel lobby

Fordele: - Good food experience at the Man Ho restaurant. - Facilities to use the swimming pool and sauna.

Ulemper: - The bed length was small for a king sized premier room, our feet were out of the bed so it was not really confortable. - Liquid soap and free bottles of water were not refilled daily as it used to. - The room was a bit smelly.

Fordele: I liked the location attached and surrounding to shopping malls. The service was good. Clean and comfortable rooms.

Ulemper: Breakfast

Fordele: Very clean hotel with spacious rooms. Very comfortable.

Fordele: The room is clean and very convenient to the lounge

Ulemper: Location is good for side seeing and a lots of convenient restaurants to have lunch and dinner

Fordele: Cleanliness

Ulemper: Nothing

Fordele: I can’t say enough good things about this hotel. I’ve stayed in a lot of 5 star hotels and this one is definitely up there. From check in to check out, flawless. I’ll start with the room. A typical well planned and spacious room with big windows and a good view. The decoration is a little old but they maintain it so well, very very clean rooms (I would know because I have OCD with cleanliness, and my nose would pick it up straight away as I have dust allergy). Fixtures and fittings are top quality. I’m surprised how they keep the bathtub so clean, doesn’t look like it’s been used much. The beds! Oh the beds - so comfortable including the different pillows they give. Good sized bathroom with electric blinds for privacy from the bedroom. Next is the staff - second to none. Top notch service every time. Anything I requested from buying medicine in the middle of the night for my wife, to changing stay dates and refund was all seen to. Housekeeping was so good I never noticed them! They never disturbed us. Thanks to Elaine, Rio and anyone who I forgot the names of for a lovely stay. Location is the best in town. Endless shops and places to eat just downstairs (Pacific Place is the best for eating - Hot Iron in specific!). Metro is a 2 min walk and Guangzhou East Railway Station is 12 mins drive. I would definitely stay here again if I ever came back to GZ. Don’t waste your money with Conrad etc. Marriott is much better in Guangzhou. Thank you guys!

Ulemper: Nothing. I didn’t get to try the breakfast so I wouldn’t be able to comment on that.

Fordele: The rooms ,the food en wonderful employees

Ulemper: Lack of fluent English speakers at the reception

Fordele: Staff very helpful & professional. They tried their best to accomodate our request fir an early checkin after a midnight 8 hr flight

Ulemper: Some staff had limited English speaking skills

Fordele: Clean ,good location and good breakfast

Ulemper: Nothings free on room., only 2 small of water bottle

Fordele: It’s clean , big room . Nice view.

Ulemper: Everything was fine

Fordele: Very friendly English speaking staff. Excellent service, 24 hours per day. The hotel staff did go above and beyond to deliver the best service and made my stay there perfect. Excellent roomservice, cleaning, hygiene.

Fordele: Close to the conference center. The hotel employees knows English

Ulemper: A little far from the city

Fordele: Very good service.

Fordele: Clean and comfortable

Fordele: The room was great, the bed was comfortable.

Ulemper: The whole check-in process was painful. We tried an early check-in and it took over 30 minutes for the front desk to figure out that the 2 rooms were not ready. When we were back at 17:00 for the check-in it took an other 30 minutes and the 2 rooms were still not ready. They told us 30 minutes but we had to wait an extra hour to get the rooms. Both rooms were booked as not smoking but they actually gave us 1 smoking room, had to change the room.

Fordele: Everything

Ulemper: None

Ulemper: Communication in English still tough

Fordele: Big room Great view Easy access to Canton Fair and PWTC

Ulemper: International cuisine is missing or very poor

Fordele: The scenery was outstanding. The interior of the public areas was gorgeous. The sports facilities were good. Our room had a nice view from a nice cosy balcony. Breakfasts were plentiful and delicious.

Ulemper: Staff hardly spoke any English. The cleanness of the room left much to be desired. Cafes and restaurants are about 1 km walk from the hotel. Make sure the pool is open before you confirm your booking.

Fordele: Nice Hotel,but a little far away from downtown

Fordele: Breakfast buffet was great and bed super comfy. Rooms very big and my wife loved the bath. Staff were very friendly.

Ulemper: We booked a room with a double bed and got two twins instead. Wasnt a big problem. Just had to go back down and ask to be given a different room. Was just our second time staying here and the same thing happened last time.

Fordele: The staff was very helpful on check-in to bring two reservations into one and allow me to stay in the same room for the entrire trip.

Ulemper: Unfortunately I left an expensive Cross pen in my room and on my return it went missing. I am not sure if it was taken inadvertantly during the room cleaning... I hope that they can locate it.

Fordele: The hotel rooms are very big with balcony and really nice lake view.

Ulemper: The hotel is old, need some repairs. The silickn in the bathroom is black instead of white. I found cockroach in the bathroom..

Fordele: Amazing hotel! The price was much less than what I would have paid for a hotel of similar style in the US! The hotel is beautiful & clean & the staff are extremely helpful, even when there is a language barrier. The breakfast was delicious & it had a lot of variety. Although the hotel is outside of downtown Guangzhou, there is a free shuttle bus to the city bus center, and the staff can help you find out ways to get into downtown Guangzhou. The grounds around the hotel are breath-taking! It was hard to leave such a wonderful hotel!

Fordele: I love the staff everyone is so friendly And they try the best to communicate with you in English Hotel clean food was great free breakfast.

Fordele: Food was good beds were very comfortable the staff was friendly and helpful

Ulemper: It could use a little updating

Fordele: There was nothing that stuck out as being quality, the hotel was very average.

Ulemper: This is supposedly an international hotel but all the staff struggled to understand basic English. There was no "heart" to this hotel so you were either in your room or out.

Fordele: Good value for money for a family.

Ulemper: The sofa bed did not have bed sheet or blanket cover. I had bed bugs bites in arms and legs.

Fordele: Large room. Large shower. Comfort bed.

Ulemper: Apart from reception almost nobody speaks English. Large room, but although an international chain hotel (Hilton group) only Chinese tv channel, wifi signal unstable, few staff, apart from receptionists, speaking English... large room but no trypod nor other thing for the suitcase.... staying on floor.

Ulemper: Have to pay deposit to borrow ambrella during heavy rain

Fordele: The brand name and the standard which goes along with it.

Ulemper: Total misrepresentation of the fact about Metro Station. It takes 23 minutes by walking fast and not 10 minutes as stated and Gangding Metro Station is over 1.7 Kms away and not 2600 ft as mentioned. We would have never ever booked here had the Metro fact not misrepresented. This was a very very expensive stay and not worth the amenities provided. 3 Stars out of 5

Fordele: Breakfast was good, Wifi ,easy to connect just poor, Location pretty average 30 mins ost places of interest, however reasonably close to show..

Ulemper: Staff not very glued up or helpful

Fordele: Staff, cleanliness, smelled good, maintenance of the hotel, luxury. It was one of the best hotels.

Ulemper: A little less American breakfast selection

Fordele: food is Ok

Ulemper: breakfast / need a second coffee machine at the time of the fair. The food is not warm enough

Fordele: Breakfast is mainly a good Asian style and only a little western. Staff is friendly. Starbucks is just connected to it.

Ulemper: Room key card need to be adjusted evary day, every time it was blocked even after complaints it was not changed. TV did not have any english channels - even no News channels.

Ulemper: The no smoking meant nothing. They were constantly smokers on the non smoking floors and when complaining they did nothing and didn’t compensate. Also, outside the hotel constantly smelt of sewer.

Fordele: Very clean. great location. Comfortable room. Internet access in reception. WiFi strong. Staff friendly. Air conditioning and strong shower.

Ulemper: The food selection and availability was disappointing.

Fordele: Jeg kan godt lide dette hotel og den service

Ulemper: Poolen var for koldt

Fordele: Excellent staff; friendly & efficient

Ulemper: The main lobby should have some comfortable seating.

Fordele: All the service staff were polite, prompt and helpful. The hotel was clean, quiet and very comfortable. A sizeable 24hr Family Mart convenience store downstairs and lots of eateries nearby. The pool looks very inviting and the gym was 24hr access.

Fordele: The view from the south facing rooms is spectacular!

Ulemper: They did not respond to my request for confirmation of room type, but at checkin it was what I had ordered. Also they do charge for wifi.

Fordele: Staff at the club lounge were very friendly and helpful especially the msnager, Jennifer Lau

Ulemper: Club Lounge to have more snacks and refreshment and breakfast to be more elaborate

Fordele: The receptionist are poor service, booked but waited for 2 hours because can’t find the booking. She has no eye contact, not polite at all.

Ulemper: Good facility and location.

Fordele: The hotel is very nice. Nice rooms nice staff

Ulemper: The room smelled to cigarette and it was a no smoking room. Internet was not good!!

Fordele: Housekeeping team was good. Responded to every request promptly. Nice little touches like putting extra bottles of water in the room. Westin is well-located and near to subway, train station and shopping mall. Staff is friendly and helpful. Nice gym.

Ulemper: Breakfast restaurant furniture and decor a little dated. Can do with a refresh. Swimming pool requires users to have a cap, and I didn't have one, so couldn't use the pool.

Fordele: It’s good

Ulemper: Just nothing to see except location wasn’t good for me

Fordele: the hotel is very goo. the rooms are even excessively big

Ulemper: not much, everything was fine

Fordele: The location and service

Ulemper: The price

Fordele: Staff are friendly, rooms are big , clean and bed is comfortable.

Ulemper: Breakfast could be better. No cheese variety and same breakfast for the 4 days of stay. Gym is small with limited equipments. Very limited seats at entrance.

Ulemper: A number of amenities were not working - main light switch, TV remite control, wifi

Fordele: Modern and chic. Nice swimming pool.

Ulemper: Small gym. Some staffs are not very knowledgeble.

Fordele: the staff were amazing! from the manager down to the people who greeted us every time we left and arrived ! we were very happy that our late check out request was arranged last minute

Fordele: Location is very convenient

Ulemper: Too expensive for nothing... dirty walls and bad room service

Fordele: Location, staff

Ulemper: Price per night

Fordele: Everything was just perfect !

Ulemper: Nothing .

Fordele: Staff were very helpful , good western restaurant & spa.

Fordele: Every thing was great

Ulemper: Nothing

Fordele: Nothing.

Ulemper: There were apples and a banana welcoming Mr.Wang which was not me. Something was wrong with the switch to turn on the lights I had to press so hard. Sometimes it will not respond leaving me in pitch dark for few minutes trying to figure it out. You can see hand marks and finger prints all over the place which is pretty gross. The snack bar drawer was such a mess it looked like someone searched for something and left. I found several pieces of hair left from other guest(s). They came for tone down on the first night but dodo not come during the rest of my stay. What made it worst was the drain in the shower that looked like no one bothered to clean for a while. Tons of hair left. Really disgusting. Some people did not understand English well it was a hassle to communicate. I may be able to forgive if it was a local cheap hotel but it costed me 1100RMB per night and the hotel poses as high class hotel. They need to learn about sanitation and hospitality before focusing on design and getting fancy. Totally brought down the W brand for me.

Fordele: Great location. Superb facilities. Ideal for a business trip

Ulemper: Sometimes service in the restaurant

Fordele: Concierge and Manager

Ulemper: Wifi was lousy

Fordele: Location & interior design

Ulemper: Price