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The service, the restaurant, the pool, and the staff. Water pressure in the shower. Not so great.
Loved the free upgrade to a suite. Bed felt too soft. Would prefer it to be firmer.
Facilities are 5 star pool and spa The room smelled like a cigar. It should have been sanitized to get the smell out.
good downtown location, excellent service, convenient pool and sports facilities, good breakfast, very helpful personnel, fantastic views from almost all rooms
Location and service are great; staff is always helpful and responsive Facilities are a little dated and need some modernizing. Furniture in rooms is not in great shape. Missing many amenities that hotel in this range should have
Service is perfect, every one takes a lot of attention to help you with everything. All staff take so much care for small details. Only a bath tube with shower, not a extra shower in the bathroom.
High-end hotel with unfaltering service. Great restaurant and health club. Harbour-view rooms have excellent views.
Excellent service oriented staff. Beautifully appointed rooms. Amazing views, great location.
Fantastic! The staff, particularly the Front Office Manager, was excellent. He helped pick up our luggage at the taxi, checked us in, got us an extra cot bed for our child when we had been told there were none left available when we'd called in advance, walked us to our room and settled us, tried to get an additional 50% discount on our breakfast for our child and called us personally to apologise when he couldn't. The service was professional and impeccable. The ambiance was sumptious and location fantastic for shopping - linked to major shopping centres.
A big “Thank You” to Guest Relations Officer Ms. Mary and the staff of the Island Shangri-La for arranging the exceptional experience that we enjoyed over the last couple of days. A member of our party was celebrating her birthday and all of us were absolutely delighted by the wonderful gesture of a surprise champagne celebration, followed by framed pictures of the toast. Pure class. This was my second stay at the Island Shangri-La and both times I have been rewarded with nothing but the most gracious hospitality by everyone who assisted from check in to check out. We appreciated every little detail which the staff ensured was perfect, and we look forward to returning. The harbour view rooms offer what could be considered one of the most stunning panoramas one can enjoy from a luxury property anywhere in the world. And of course the “Great Motherland of China” painting is the stuff of legend. Just that is worth coming for. 11 out of 10.
I liked the room, the facilities and staff. the mall and the park next to the hotel very high price
amaaaaaaaaaaaaaaaaaaziiinngggg hotel!!!they have their aromatic scent once u enter the hotel that i bought,warm welcoming staff,all speak english,spacious room,which is hard to find in hong kong.i would rate it 10 out of 10
Indeed I enjoyed staying this hotel very much. Friendly attentive staffs, spacious rooms and excellent foods. nothing
Very good service, warme and attentive. Nice room. Very good breakfast. Great hotel
concierge service airconditioning not cold enough in the room
Excellent service and very attentive staff. Very central location for business as well as shopping or sightseeing.
we waiting 20 minutes for our luggages when we Check-out
Located in the center of HK, easy access directly from hotel elevator to Pacific Place Shopping Center, where you can find almost every brands you are looking for. Hotel Staff is very helpful and polite. Will use their service again. Hotel Lobby is under renovation, a bit noisy, but acceptable
Excellent service, friendly staff, a room upgrade without making a request and a very comfortable room.
this is 2nd time I stayed in this hotel this year.I liked the hospitality of the reception desk....very capable team.
Great Service and , good facilities and food. Location in Pacific Place is great for business or shopping
high level of customer service and resolved the few issues promptly including the booking issue listed below Booked a room for 2 with breakfast included, some confusion as it appeared breakfast for 1 was only included.
The location The Gym and Sauna ,Spa Facilities. Dissapointing.
Large clean rooms
I liked the view from the room. If you don't mind to take a few stops with the tram, the location is ok as well. If you like chinese food for dinner, it is ok. If you want a western style dinner, don't go there. For breakfast the situation is different; they have a good buffet style breakfast.
Shuttle to Hong Kong station Pool not open pass 9pm
I liked that this hotel was not so expensive, well maintained, and had a quite good location.
i recieved a room upgrade for no charge and thought that was very i also thought the staff was friendly and caring.....also the concierage answered all our questions regarding directions and eating places in a very easy and informative manner....he even printed out a walking map for us.....transport to and from hotel was simple and very easy to do. i liked everything .....it did however take them 1 hour to deliver our bags to the room but that might of been cus it was late at night.....i am really not complaininmg about this but just being honest and informative..
Everything was wonderful and the location perfect. Rooms on the small size but great views and location.
Small and cozy for family of four. The concierge staff were fantastic, they direct us to the places of interest whether it is by bus, tram, electric bus or MTR, they give clear informations that really help. MTR station is quite a distance away.
Very pleasant atmosphere
Great food and very helpful and friendly staff Rooms dated and small
location confusing policies - the rates for telephone use were exorbitant, and I was able to extend my booking on the internet at a price that front desk promised was not available any longer.
the hotel is very near local restaurants that serve cheap but authentic food it is not near any mtr station, so we had to take taxi, which is more expensive
The room and amenities of the hotel were very good (and would cost more in a major Canadian city which surprised me) and very easy connection from the airport via train and less than a $5 taxi ride. I also received a free upgrade to a very nice harbour view / ocean view room. English comprehension was limited even at reception and concierge (inconvenient but not critical in my situation).
Excellent and poshy hotel with great location! We enjoyed our stay and the hotel staff was always helpful! Great breakfast! In such a hotel WiFi should be offered free of charge!
Location, helpfulness and politeness of staff, eating opportunities
location to subway was within walking distance rooms too small. offfering for breakfast was literally just bread with coffee or tea. I accidentally left a pair of shoes in my room. Asked if they would ship to me at my expense to Shenzhen, they would NOT dot it. poor service
Very clean and modern, very efficient operation. They give you everything that you need, but only what you REALLY need-- clean, quiet, comfortable place to sleep and do a bit of work if needed. Even a very basic breakfast. Free, functioning internet (which the major hotels chains haven't yet been able to figure out for some reason). They do NOT provide some of the things that the traveler has become accustomed to receiving, so be forewarned that you will get shampoo but no conditioner. If you have non Hong Kong/UK electronics, better bring your adapter, because they don't supply them.
Hotel was very close to subway Shangwan, and about 10 min walk to Central. Great view of the harbor from higher floors. Nice lounge area to sit and offers coffee all day. Good internet access. Breakfast was very simple (but was as advertised).
Everything was great. Located walking distance to Macau ferry and Western Market. Can walk a total of about 1.5 miles to major high end shopping, Apple Store, Kowloon ferry and Hop-on-Hop off bus. Lots of food near. Beds are a little hard but not as bad as mainland China. Rooms are very small but efficient. Beautiful outside patio for resting, relaxing and eating the continental breakfast that is provided every morning. Staff was fantastic. Hotel is small with only about 10 rooms per floor. The elevator (lift) is slow but not really a problem.
The location was excellent. We used the MTR a lot and being so close to the stop was great for us. It was also close to the harbor and Soho which made exploring very easy. The staff was friendly and helpful. The room was incredibly small, but in HK that is normal I suppose. The rooftop pool was closed. One of the reasons we booked was to take a picture from the roof so we were pretty bummed about it.
Hotel is very close to the subway station. Rooftop pool is a great added benefit! Rooms were a little bit small, but that is to be expected of in Hong Kong. Rooms felt dusty
i dont like anything, this was very bad experience, i never imagine that can be a B western hotel in any part of the world without closet or place to put your clothes, i really very disapointment because i travel to several countries around the world and i never see even a one start hotel without closet.
For one person the space was fine and the area around the hotel was pretty cool if you're into exploring on foot. Pretty neat design as well. The only issue was the bed was really hard.
Easy access, on the H1 bus line for the Airport Express, getting to/from the airport could hardly be easier. The tram is a 90 second walk down Eastern street. There's a McDonald's a block away and a 7-11 across the street. The bed was fairly comfy and made up every day. The room was TINY!!!! I would guess we had 2 feet on either side of the bed and maybe 2.5 feet at the foot. There is no closet or any other place to hang clothing. The tram and bus stops are near by, but the nearest MTR is a long long walk. The hotel does have a shuttle but due to road construction it dropped everyone at the Macau ferry terminal.
The cleaning staff and maintenance was up to par and done their job well. I was impress by how the cleaning staff wanted to service the rooms and most of the employees helped with my concerns and questions. The description of either full or double bed room wasn't explained properly on the website and I expected a Harbor View but received a Mountain View because they did not give me a double room on the harbor side for the price that I paid and wanted me to pay more for the the double bed on Harbour View which was not described in the website so me and my guest had to take the two twin beds and put them together to have one full bed and the beds were uncomfortable and very hard not being easy to sleep on. The description on the website said full or twin beds with no description on either mountain or Harbor View.
Location, service, price, room Toothbrush and toothpaste were horrible.
More space in the reason space
Staff some great English and seemed to want to be helpful despite nothing to work with. I did international business travel staying at all levels of hotels for 30+ years. Unquestionably this is one of the worst hotel facilities I've ever endured. Despite having prepaid for three days, we left after one night. Here's a quick rundown of the deficiencies: few elevators for a lot of guests = long waits and full when they DO arrive. First room assigned on no smoking floor stunk badly of smoke. Bed was like an old ironing board with a thin pad. Room so small (and I'm used to small in London, NYC & Paris) you had to take turns moving about. Nearly half the room ammenities listed did not exist. Returning after dinner, the room drains had leaked a sewage smell into the room. Sink drained slowly. Shower small as a tight phone booth. I'm thin and while bending to wash my knees, I shut off the water valve, haha!
Room extremely small with just a small shower, no closest just couple of hanger on the wall, no table, no chair, no space for your suitcases, just enter and seat on the bed, you are like sleeping in the springs!
Its location We had serious issues with their housekeeping deaprtment consistently failing to clean our room on time/properly and some of their breakfast serving staff were exceedingly rude to my party.
Room , location and breakfast (food and view)
Location. Superb! Really nice room. A little noisy on a Saturday night... and have to pay for gym facility.
location convenient; rooms well thought out and laid out; services and staff good.
Best of this hotel is the location, rooms are good and confortable, may need a refurbish very soon Staff need trainning some very gebtle some others need improve, the carpet on rooms need to be cleaned, looks very dirty, bathroom shower is very un confortable to kar fast shower even the bathtroom is dpaced enough,
Service; size of the room; expresso machine;
Location is great - right in the middle of LKF, a short walk to Centra I've stayed here a number of times due to the location and price, but the customer service at this hotel is the worst I've ever experienced in all of my travels. Staff is slow to do everything - check in, check out, wake up call, room service. You name it - they are terrible at it.
The personal and friendly service
Comfortable size hotel and good location. Charged for internet, exorbitant fee to extend check out for 2 hours. No coffee shop close or on premise.
Location, space, facilities The chairs were not comfortable. Not enough towels in bathrooms. Rooms not warm enough. Staff at front desk slow to respond to request. elevator man asked me every evening — every time I approached the elevator — "may I help you?" And planted himself in the wya of the elevator to prevent my ingress. Get someone with better memory that greets guests more warmly
location, beds v bad shower - always flooded. taps too close to sink & tub. In-room food poor
This gas to be one of the best hotels I have been fortunate enough to stay in and believe me, I stay in alot all over the world. Yes it doesn't have free wifi or a pool, but for the night owls out there, you couldnt want for a better location in HK 10/10.
det er et ok hotel, som ligger i centrum - en slagen ganger
ja, læg de 10% service charge ind i prisen, det er jo en fast afgift, så den kan k´lige så godt være inkl.... og minibaren... hvis ikke prisen var 7 gange (ja der står 7) så høj som i supermarkedet 200 m væk , så ville man måske købe noget, men med 6 gange profit til hotellet, så vil man sgu ikke...
Værelset, udsigten, beliggenheden, badeværelset Internet bør være inkluderet i prisen fra starten
View cleanliness staff Slow elevator
Proximity to all forms of transportation such as MTR, buses, trolley, and ferry terminal which makes it quite a convenient location. The local mobile phone that was provided is also a bonus as well as the view of the harbor. Staff are friendly, nice and helpful. While booking the description indicated that an in-room washer/dryer is included, but it was actually not. The entrance is small and easily missed. Room are on the smaller side, but serves the purpose.
The location adjacent to Hong Kong Island mid-level and variety of things to do & shopping all at hand
very central location getting around the city
Staff were extremely helpful and the location on HK island was right in the midst of street life with everything within walking distance.
Rooms are very large considering how close it is to SoHo. I really wish that you had a gym or fitness center.
location was superb for food, nightlife, and shopping hot water for shower not consistent
Great location and decor, excellent value for money. None
great value for the money. great location. wonderful staff. cleanest 3 star hotel room I ever stayed in! Will definitely come back. It doesn't serve breakfast. Reception and hotel exit are on different floors.
The location of the hotel the efficiency and kindness of the team the good quality of services The first room ( luxe) rented was no more large than the second ( standard)
It was I a convenient location and at a good price via Booking.com The staff were very friendly and helpful.
Location Provided me with an Extra iPhone Charger Helpful and Friendly Staff Clean Room Good Value Trash was all over entrance to building Small Room Very plain building