The location was excellent. We used the MTR a lot and being so close to the stop was great for us. It was also close to the harbor and Soho which made exploring very easy. The staff was friendly and helpful. The room was incredibly small, but in HK that is normal I suppose. The rooftop pool was closed. One of the reasons we booked was to take a picture from the roof so we were pretty bummed about it.
The mattresses were like they found the springs burnt out on the side if the road and threw a sheet over the top If I cannot trust best western to have a minimum standard for a mattress then I will not book them again, ever! My hip is bruised from the spring digging into it.... I got 3hours sleep total and the rest woken by pain, it's atrocious Breakfast was mostly poor quality Room was tiny, no desk, no where to put bags or clothes, and lifts were excruciatingly slow. So guess what, I never best western again, how would I know to ask if a mattress is fit for anything other than a farm animal? Not surprising that bookings are non refundable because we would have left immediately otherwise Your reputation just got smashed by saving peanuts on a half decent mattress
Great food and very helpful and friendly staff Rooms dated and small
Shuttle to Hong Kong station Pool not open pass 9pm
Very clean and modern, very efficient operation. They give you everything that you need, but only what you REALLY need-- clean, quiet, comfortable place to sleep and do a bit of work if needed. Even a very basic breakfast. Free, functioning internet (which the major hotels chains haven't yet been able to figure out for some reason). They do NOT provide some of the things that the traveler has become accustomed to receiving, so be forewarned that you will get shampoo but no conditioner. If you have non Hong Kong/UK electronics, better bring your adapter, because they don't supply them.
location to subway was within walking distance rooms too small. offfering for breakfast was literally just bread with coffee or tea. I accidentally left a pair of shoes in my room. Asked if they would ship to me at my expense to Shenzhen, they would NOT dot it. poor service
Best of this hotel is the location, rooms are good and confortable, may need a refurbish very soon Staff need trainning some very gebtle some others need improve, the carpet on rooms need to be cleaned, looks very dirty, bathroom shower is very un confortable to kar fast shower even the bathtroom is dpaced enough,
Location is great - right in the middle of LKF, a short walk to Centra I've stayed here a number of times due to the location and price, but the customer service at this hotel is the worst I've ever experienced in all of my travels. Staff is slow to do everything - check in, check out, wake up call, room service. You name it - they are terrible at it.
It was I a convenient location and at a good price via Booking.com The staff were very friendly and helpful.
very central location getting around the city