Location. Superb! Really nice room. A little noisy on a Saturday night... and have to pay for gym facility.
Best of this hotel is the location, rooms are good and confortable, may need a refurbish very soon Staff need trainning some very gebtle some others need improve, the carpet on rooms need to be cleaned, looks very dirty, bathroom shower is very un confortable to kar fast shower even the bathtroom is dpaced enough,
Comfortable size hotel and good location. Charged for internet, exorbitant fee to extend check out for 2 hours. No coffee shop close or on premise.
Room , location and breakfast (food and view)
This gas to be one of the best hotels I have been fortunate enough to stay in and believe me, I stay in alot all over the world. Yes it doesn't have free wifi or a pool, but for the night owls out there, you couldnt want for a better location in HK 10/10.
location convenient; rooms well thought out and laid out; services and staff good.
location, beds v bad shower - always flooded. taps too close to sink & tub. In-room food poor
Service; size of the room; expresso machine;
Its location We had serious issues with their housekeeping deaprtment consistently failing to clean our room on time/properly and some of their breakfast serving staff were exceedingly rude to my party.
Location is great - right in the middle of LKF, a short walk to Centra I've stayed here a number of times due to the location and price, but the customer service at this hotel is the worst I've ever experienced in all of my travels. Staff is slow to do everything - check in, check out, wake up call, room service. You name it - they are terrible at it.
The personal and friendly service
Location, space, facilities The chairs were not comfortable. Not enough towels in bathrooms. Rooms not warm enough. Staff at front desk slow to respond to request. elevator man asked me every evening — every time I approached the elevator — "may I help you?" And planted himself in the wya of the elevator to prevent my ingress. Get someone with better memory that greets guests more warmly
location confusing policies - the rates for telephone use were exorbitant, and I was able to extend my booking on the internet at a price that front desk promised was not available any longer.
Everything was wonderful and the location perfect. Rooms on the small size but great views and location.
The room and amenities of the hotel were very good (and would cost more in a major Canadian city which surprised me) and very easy connection from the airport via train and less than a $5 taxi ride. I also received a free upgrade to a very nice harbour view / ocean view room. English comprehension was limited even at reception and concierge (inconvenient but not critical in my situation).
the hotel is very near local restaurants that serve cheap but authentic food it is not near any mtr station, so we had to take taxi, which is more expensive
Large clean rooms
i recieved a room upgrade for no charge and thought that was very i also thought the staff was friendly and caring.....also the concierage answered all our questions regarding directions and eating places in a very easy and informative manner....he even printed out a walking map for us.....transport to and from hotel was simple and very easy to do. i liked everything .....it did however take them 1 hour to deliver our bags to the room but that might of been cus it was late at night.....i am really not complaininmg about this but just being honest and informative..
Small and cozy for family of four. The concierge staff were fantastic, they direct us to the places of interest whether it is by bus, tram, electric bus or MTR, they give clear informations that really help. MTR station is quite a distance away.
Shuttle to Hong Kong station Pool not open pass 9pm
I liked the view from the room. If you don't mind to take a few stops with the tram, the location is ok as well. If you like chinese food for dinner, it is ok. If you want a western style dinner, don't go there. For breakfast the situation is different; they have a good buffet style breakfast.
Very pleasant atmosphere
Great food and very helpful and friendly staff Rooms dated and small
I liked that this hotel was not so expensive, well maintained, and had a quite good location.
ja, læg de 10% service charge ind i prisen, det er jo en fast afgift, så den kan k´lige så godt være inkl.... og minibaren... hvis ikke prisen var 7 gange (ja der står 7) så høj som i supermarkedet 200 m væk , så ville man måske købe noget, men med 6 gange profit til hotellet, så vil man sgu ikke...
det er et ok hotel, som ligger i centrum - en slagen ganger
Værelset, udsigten, beliggenheden, badeværelset Internet bør være inkluderet i prisen fra starten
Excellent and poshy hotel with great location! We enjoyed our stay and the hotel staff was always helpful! Great breakfast! In such a hotel WiFi should be offered free of charge!
Location, helpfulness and politeness of staff, eating opportunities
high level of customer service and resolved the few issues promptly including the booking issue listed below Booked a room for 2 with breakfast included, some confusion as it appeared breakfast for 1 was only included.
Located in the center of HK, easy access directly from hotel elevator to Pacific Place Shopping Center, where you can find almost every brands you are looking for. Hotel Staff is very helpful and polite. Will use their service again. Hotel Lobby is under renovation, a bit noisy, but acceptable
Excellent service and very attentive staff. Very central location for business as well as shopping or sightseeing.
The location The Gym and Sauna ,Spa Facilities. Dissapointing.
this is 2nd time I stayed in this hotel this year.I liked the hospitality of the reception desk....very capable team.
we waiting 20 minutes for our luggages when we Check-out
Great Service and , good facilities and food. Location in Pacific Place is great for business or shopping
Very good service, warme and attentive. Nice room. Very good breakfast. Great hotel
Excellent service, friendly staff, a room upgrade without making a request and a very comfortable room.
concierge service airconditioning not cold enough in the room
High-end hotel with unfaltering service. Great restaurant and health club. Harbour-view rooms have excellent views.
Location and service are great; staff is always helpful and responsive Facilities are a little dated and need some modernizing. Furniture in rooms is not in great shape. Missing many amenities that hotel in this range should have
Service is perfect, every one takes a lot of attention to help you with everything. All staff take so much care for small details. Only a bath tube with shower, not a extra shower in the bathroom.
A big “Thank You” to Guest Relations Officer Ms. Mary and the staff of the Island Shangri-La for arranging the exceptional experience that we enjoyed over the last couple of days. A member of our party was celebrating her birthday and all of us were absolutely delighted by the wonderful gesture of a surprise champagne celebration, followed by framed pictures of the toast. Pure class. This was my second stay at the Island Shangri-La and both times I have been rewarded with nothing but the most gracious hospitality by everyone who assisted from check in to check out. We appreciated every little detail which the staff ensured was perfect, and we look forward to returning. The harbour view rooms offer what could be considered one of the most stunning panoramas one can enjoy from a luxury property anywhere in the world. And of course the “Great Motherland of China” painting is the stuff of legend. Just that is worth coming for. 11 out of 10.
amaaaaaaaaaaaaaaaaaaziiinngggg hotel!!!they have their aromatic scent once u enter the hotel that i bought,warm welcoming staff,all speak english,spacious room,which is hard to find in hong kong.i would rate it 10 out of 10
I liked the room, the facilities and staff. the mall and the park next to the hotel very high price
Fantastic! The staff, particularly the Front Office Manager, was excellent. He helped pick up our luggage at the taxi, checked us in, got us an extra cot bed for our child when we had been told there were none left available when we'd called in advance, walked us to our room and settled us, tried to get an additional 50% discount on our breakfast for our child and called us personally to apologise when he couldn't. The service was professional and impeccable. The ambiance was sumptious and location fantastic for shopping - linked to major shopping centres.
good downtown location, excellent service, convenient pool and sports facilities, good breakfast, very helpful personnel, fantastic views from almost all rooms
Excellent service oriented staff. Beautifully appointed rooms. Amazing views, great location.
Indeed I enjoyed staying this hotel very much. Friendly attentive staffs, spacious rooms and excellent foods. nothing
Free airport bus shuttle. I love the staff! They're really accommodating. Breakfast buffet is also okay. I'd recommend it for business trips, not for leisure... Location. You have to take the bus shuttle or cab just to get to the nearest MTR station.
The atmosphere The room was different from last time....it's so much smaller for the same price. I was very disappointed with my bf
Location to MTR, Trolley Line and Airport Express. Clean comfortable hotel. Great Staff. Good Restaurant. 7-11 next door.
The staff is outstanding
The harbour view of the room was excellent and the staff at the concierge was very helpful. I know there is a offer of breakfast at a price but I seriously think the hotel should include breakfast with the room charges as I found there were not much of breakfast place in teh surroundings, I mean western breakfast.
A bit far out
Clean and comfortable with friendly, helpful staff. No
Very good hotel. easy to find a lot of cheep restrant arownd this hotel.
Newly refurbished stylish rooms with great views to the harbour. Ability to check-in early. Complimentary shuttle bus to the city centre. Very diligent and pleasant staff.
I confused that your staff open the door when we were relaxed time. But, basically good.
Very helpful staff, great beds and wonderful view of the harbour. Elegant rooms. Cost of internet access in room $20 a day - way too much!!!
New, modern and beautiful hotel at a reasonable cost. A little out of Central but many easy, fast ways to get into Central. You can take the free shuttle, taxi ($30 HKD), or tram ($2HKD) Buffet breakfast is too expensive at $158HKD per person
The hotel is located 2 blocks from the Sheung Wan MTR station. The staff are friendly and the room is clean. The hotel also provide a free shuttle service to and from the Hong Kong Station where you can catch the train to the airport. The breakfast area is a bit small and guests often had to line up for a table. Breakfast selection is quite limited.
My room was quiet, clean, and comfortable. The space was well used but didn't feel tight or small. Great use of space. The bed was incredibly comfortable as well. I slept great. The only complaint I had is that there were three elevators to service 30 floors. Occasionally I had to wait a long time for an elevator, and being on the 20th floor, stairs weren't really an option. But that's such a minor thing.
Very new, very clean rooms and friendly, helpful staff. Sheung Wan (the area of HK where the hotel is located) is very crowded and dirty but close to Central and the hotel is a block away from the MTR station. I lived in HK for 20 years and like the location but it may turn off casual visitors.
Clean ,fair location and the staff are helpful and polite
Rooms are very large considering how close it is to SoHo. I really wish that you had a gym or fitness center.
The location adjacent to Hong Kong Island mid-level and variety of things to do & shopping all at hand
great value for the money. great location. wonderful staff. cleanest 3 star hotel room I ever stayed in! Will definitely come back. It doesn't serve breakfast. Reception and hotel exit are on different floors.
The location of the hotel the efficiency and kindness of the team the good quality of services The first room ( luxe) rented was no more large than the second ( standard)
Staff were extremely helpful and the location on HK island was right in the midst of street life with everything within walking distance.
Location Provided me with an Extra iPhone Charger Helpful and Friendly Staff Clean Room Good Value Trash was all over entrance to building Small Room Very plain building
It was I a convenient location and at a good price via Booking.com The staff were very friendly and helpful.
very central location getting around the city
Great location and decor, excellent value for money. None
location was superb for food, nightlife, and shopping hot water for shower not consistent
Effektivt personale. God beliggenhed og nem adgang til central by. Vinduer kunne ikke aabnes. Smaa men dog ret komfortable vaerelser.
Personalet var hjælpsomt, men lidt mere engelsk kunne være ønskeligt. OK morgenbuffet til rimelig pris. Dejlig udsigt over kirke og byen Selv om vi havde bestilt ikke ryger værelse, var der askebæger og der lugtede af røg. Hotellet var for dyrt i forhold til kvaliteten og størrelse af værelse.
overall a great hotel. ask for higher floors. Good breakfast and friendly helpfull staff. Odd odor in the lobby but might have been some construction that was going on outside. Neighborhood not the greatest but walking distance to main station and most hot spots - though if with luggage the $3 US cab ride is hard to pass up.
location to subway was within walking distance rooms too small. offfering for breakfast was literally just bread with coffee or tea. I accidentally left a pair of shoes in my room. Asked if they would ship to me at my expense to Shenzhen, they would NOT dot it. poor service
Very clean and modern, very efficient operation. They give you everything that you need, but only what you REALLY need-- clean, quiet, comfortable place to sleep and do a bit of work if needed. Even a very basic breakfast. Free, functioning internet (which the major hotels chains haven't yet been able to figure out for some reason). They do NOT provide some of the things that the traveler has become accustomed to receiving, so be forewarned that you will get shampoo but no conditioner. If you have non Hong Kong/UK electronics, better bring your adapter, because they don't supply them.
Hotel was very close to subway Shangwan, and about 10 min walk to Central. Great view of the harbor from higher floors. Nice lounge area to sit and offers coffee all day. Good internet access. Breakfast was very simple (but was as advertised).
Everything was great. Located walking distance to Macau ferry and Western Market. Can walk a total of about 1.5 miles to major high end shopping, Apple Store, Kowloon ferry and Hop-on-Hop off bus. Lots of food near. Beds are a little hard but not as bad as mainland China. Rooms are very small but efficient. Beautiful outside patio for resting, relaxing and eating the continental breakfast that is provided every morning. Staff was fantastic. Hotel is small with only about 10 rooms per floor. The elevator (lift) is slow but not really a problem.
Spacious room with a nice view very conveniently located near MTR and ferries for a good price. Helpful staff. When I went to my room after checking in, staff was repairing my door which took about 10 more minutes after I got there - should have been done before allowing me up to the room. Also one of the window bl