Fin morgenmads buffet, flinkt personale, fin udsigt fra værelset, god beliggenhed Der var for kold med aircon til morgenmad. Ikke det største rum til en familie.
Fremragende beliggenhed. Der er strømstik indbygget i safety-boksen, så du kan oplade den bærbare i sikkerhed.
flot udsigt over havnen, vi fik, som vi bad om, værelse på 20 etage med udsigt. Personalet fungerede flot. Roomservicepersonalet kan forbedre deres engelske forståelse.
Beliggenhed med udsigt over havnen i Hong Kong Havde ingen health club. Pris i overkanten for hotel af denne kvalitet
At det lå centralt for det jeg skulle Ja, der var en grim lugt i mit værelse og hver morgen kunne man lugte alt fra et køkken, hvor der blev stegt og kogt .....
The Gym and pool and location and comfort of hotel the rooms are very small
Close to expo area and close to shops Did not change the bed sheets for three night's, customer disk service are roud !!
It's fantastic. Convenient and easy to travel around shopping areas and also good for business trips. Staff and hotel services are excellent. Room is very comfortable and clean. I would love to go back and stay at the hotel again. Nil.
Room is small but ok. Breakfast is good. Receptionists never smile and seem to be unfriendly. Should change forks, spoons etc. before next dish in restaurant. Kills me when waitres with unfriendly face take dirty plate away but leave used forks and knives at the table. Not acceptably in restaurant. Not even during breakfast.
Convenient location, good facilities, clean rooms
Excellent & Friendly staff - Nice easy transfer from the airport using the hotel shuttle bus - nice restaurant & bar area - free internet in hotel lobby - brilliant location within walking distance of star ferry pier to Kowloon - lots of good restaurants and causeway bay shopping area in close (walking) range
I have stayed at this hotel several times over the years. I stay here because of a number of reasons: Its not far from MTR, its good valuve for the money, its located in a historical part of Hong Kong, can walk to the Star Ferry, interesting shopping nearby, and I get points from the Accor chain. Staff is friendly. Its nice to be centrally located in this part of Hong Kong, lots of cool restaurants nearby.
Did not feel under pressure from the staff. They helped when I asked for help
All works well.
The location is in an excellent location for a stay on Hong Kong Island. With good facilities, clean (somewhat small) rooms, it is a much more reasonably priced option than some of the grand hotels on Hong Kong Island.
Good value for money. The staff was not well-trained. The concierge did not provide good avdvice. Breakfast staff spoke little English.
the location, and the service was great... Room was clean and mordern..
Great location - so very convenient. Low cost - good value for money.
The included breakfast was below expectations and we ended up eating breakfast at Starbucks!
Good location. Would be nice if there is a bathtub.
The location is very strategic and convenient. Maybe the lobby can be upgraded with live music stage.
Central and functional for my one day visit and meetings Could upgrade broadband to wireless
The size of the room was plesently surprising for a Hong Kong hotel. The included breakfast was unexpected and offered a good choice. The lack of bar soap in favor of liquid pump soap, particularly in the shower, was not appreciated.
The location was excellent. The room provisions was up to my expectations despite my usual business hotel stays. 1. there was a fair amount of hair stuck under my room slippers, perhaps the removal from the carpet was not ideal. 2. I expected better toiletry provisions like soap and shampoo packaged instead of a dispenser 2 in 1.
Convenience and good location, polite & helpful staff. Smoking smell even on non-smoking floor where I was staying.
Helpful staff, good quiet location
The staff were extremely friendly and helpful and the breakfast buffet was comprehensive and everything was kept topped-up The bed was the hardest I have ever slept in
The staff were exceptionally helpful and friendly which made our stay much easier.
The location of the hotel which is convenient for me to move about. I can just hop on to the tram and get to Causeway Bay which takes just about 15-20 minutes. You may like to know I have stayed in Happy Valley for 7 years in the 90's. It would be good if the hotel provides complimentary newspapers to room guests. May be you can suggest this to the owner.
The room service was excellent. The breakfast was excellent. The staff were helpful and spoke excellent English. This, to my knowledge, is the only hotel in Hong Kong which includes breakfast and service charge. The hotel location was not too bad although nothing touristy around the vicinity as Happy Valley is a residential suburb. i.e. lots of estate agents, a convenience store down the road. However, it only cost us about HKD30 by taxi to get to the city from the hotel which is reasonable. From the airport to the hotel, a taxi costs about HKD320 which is also not too bad. We got room service for lunch on one of the days we stayed there and they went the extra mile to prepare vegetarian meals for us which we were very pleased with. :) 9/10 The mattress in our room was very hard, however, cannot really complain as we were only there for 2 nights and the whole package was excellent value for money. The carpet was slightly stained and very little water was coming out of the shower, so not exactly a power shower BUT all in all, it is a great package if you're just there for up to a week. I would rate it as 4*.
I was pleasantly surprised by this charming, clean, classic British style little boutique type hotel. The location for me was perfect. The staff was wonderful. The daily complimentary breakfast was good enough for me (I'm a vegetarian). Overall, I am very happy with my choice. The poor behaviour of the CHinese people from China. I can tell the visitors from China are really not your worldly travellers and acted very badly. Make sure you ask for non-smoking room, you might be able to avoid the mainland Chinese as your neigbors because they are all smokers.
comfortable room , and coffee shop web servations
Huge room for hong kong standards. Real (and huge) paintings in the room and corridors. Good location and excellent price. If you have a lot of baggage, the free shuttle to the airport express line ( hong kong station ) can be very convenient (otherwise subway can be faster) Overpriced dinner buffet....but who care about that in hong kong? a city with so many culinary options
The location is a stone throw away from major shopping malls at Causeway Bay Hong Kong. It has complimentary bus service by Airport Shuttle H2 from Hong Kong station. Room size is good for Hong Kong standard. Gym is in basement 3, not big, but no views, no service staff, but open 24 hrs enter by hotel room key. There is a small pool on 32nd floor roof top with sweeping views. Good thing is via booking.com, you can cancel the booking up to 2 days before the travelling date. You do not pay online and settle the bill directly with the hotel only when you check out of the hotel. The toiletries provided is insufficient and a little stingy. For instance, if previous days toiletries are used partially, chamber maid may not replenish the next day even though you pay for the another day's room night. Quality of shampoo and bath gel is economical and not befitting a 5 star hotel. There is no comb, cotton wool for ladies facial, or cottton buds provided. If you pay for an extra bed, sometimes they forgot to provide 3rd set of towels or complimentary towel. Booking.com does not show the service charge to be imposed which may amount to 10% of room rates quoted. Please budget for that when you settle your bill. It should quote the all in costs to be transparent for travellers.
Hotel a little over-rated and riding a bit off the back of having two of Hong Kongs best restaurants in the same building. Locaion a bit out of the way for most things you might want to see / do. Staff did their best to get me an early check-in as I arrived at 8am. Others arriving just after we less lucky. Location not great but right on the tramline.
Good value for a good location. Great staff and lovely appearance. Kayak's booking didn't go through and caused a delayed check-in.
ask the staff to fix the bath room , but they never sent staff to fix it . very disppointed.
Good hospitality It was a little difficult to catch a taxi.
Location of hotel Quality of service. Even the staff serving the executive club floor were not friendly and helpful. Especially the female staff.
Nothing First off we booked for 10/21-23 and my email confirmarion and screen shot of booking all confirmed this. When we went to check in , they told us that booking was for 11/4-6. I showed them the confirmation then they told us we needed to take the issue up with kayak. After arguing for 3 hours(i dont give up) they finally gave us the room. The hotel is NOT a 5 star (1star) and the pictures are MISLEADING. Theoughout the stay the staff was awful. The hotel is also filled with mainlanders which makes it extremely noisy and crowded. Avoid avoid avoid. I couldnt take another day so in the end I booked the shangri-la.
My room was very spacious. I did get upgraded but this was much cheaper and just as luxurious as the the grand Hyatt in wan chai. Great location very near the metro and next toVictoria park. Also next to Ding Tai Fung.
Fairly quick check in process (which was also improved since the room was prepaid by booking through Kayak) Easy access via taxi, with a covered drop off/pick up area (great since it rains so much in Hong Kong) 2 complimentary bottles of filtered water Safe in the room didn't work at all, and looked like it had been tampered with Small lobby with a ton of bags left by other guests, with minimal security and the bags out in the open Toilet was chipped and cracked Shower door didn't close fully, and the hot water took forever to come out Overall, pretty shabby decor and facilities for the price paid. I'd recommend Lanson Place Hotel over the Regal for any business travellers.
Reception and check in not very friendly.
The location is the best for shopping and eating The amenities in the bathroom didn't change or add such as bar soap.
I appreciate the quirky location and neighbourhood (nestled amongst interior design shops and residential district). The room including the bathroom is decent and clean. The accessibility of the hotel to food and Causeway Bay MTR station is also another plus point. The service staff in general were not too friendly and meticulous but then again, almost every service staff in Hong Kong has the same attitude. The hotel failed to check my room thoroughly after the previous guest checked out because I found spoilt pomelo in the fridge. Surprisingly, the wifi connection was pretty slow despite its name. But all in all, I had a good experience with the hotel.
The fast wifi was great. Check-in time was 2pm.
Internet access included in the rate, although speeds were slow. Nothing much superior about this hotel room or the hotel itself. Shame as it could be a really nice designer hotel but so much looks unfinished, unclean , poorly planned in terms of layout. I have since read quite negative reviews and I would agree with them. For the standard of the hotel, the price seemed expensive compared to what I have experienced in Hong Kong before. All quite disappointing. Mine was a last minute trip and availability was limited but I wouldn't choose this hotel again.
I liked this hotel because it was close to the embasy and I booked it only 3 days in advance. I didn't like the fact that they don't have any car service.
Perfect clean little hotel. Great location for exploring. The lifts need sprucing up.
Clean, good location, good price. Only one person in front desk, easy to get blocked if several customers are there. Better check out with plenty of time.
the quiteness of the hotel and the location of the hotel. The room is too small and there is no sign of the hotel from street level
Good place in the city. The free cable internet was advertised, but in fact staff claims you have to pay for cable, other guests claiming also paying for the adapter.
Clean, great location - excellent basic cheap hotel (Superior Room)
Complimentary water and juice Small, smelly( cig. smoke odour) and well used room, Inconsistent front desk service, price for room was outrageous.
The location of the hotel is excellent, close to subway and all amenities. the staff were very pleasant at check-in and all in all a very pleasant saty overall. Will use this hotel on my next visit to Hong Kong, especially as it's less than 100 yards to my office.
Location is close to shopping area in Hong Kong, hence situated in a very lively area. Budget/packer feeling of the room.
Excellent location. We enjoyed the nearby shopping at Causeway Bay and relative proximity of the MTR station.
The free internet is not wireless, only with cable which is inconvenient
the price rate of the hotel and the distance from the venue of the Hong Kong convention area in my reservation, there is no free breakfast included
The CD player in the room is very nice, I happened to buy a disk before I got there, I loved the music and the night view outside the window is goreiouse! Brekafast is not quite good and it is not worth the price they charge!
Staff were helpful and room was always made up whenever requested.
We loved our room with the view of the park and harbour. It was also close to good shopping and the railway station. The bed and bathroom were very clean and modern. We did not realize it did not have a pool but this didn't matter as the weather was cool.
close to shopping area hotel too old
services & facilities not as good as previous years. hotel run down.
very close to the downtown center shopping mall no swimming pools
Central locality, near Times Square and all business centres. Honesty of housekeeping staff, they returned me some monies left behind. Front Office is too jammed and efficiency doubtful.
A lot of lifts available for guests so practically didnt have to wait long for a ride. It has been remodeled & the rooms are the same size but newer carpet, bathroom. Very conveniently located
The additional charge for internet use in your room is disappointing, particularly with the high cost of accommodation in the hotel.
The location is excellent, it is between two MTR stations and in a quiet location. It was quite comfortable for what it is. Needs a refurbishment and bed linen is a bit grey, old and stained.
I stayed there on 2 occasions a few days apart first time I liked my room on the 20th floor 2nd time I stayed there I was on the 16th floor and found the room dissappointing small and the decor very tired
Hotel staff was polite, service minded and capable. Breakfast was excellent. Given the age of the hotel, the old decoration and compared to othet Hong Kong Island Hotels, the price/quality ratio is too rosy! However, the hotel was under decoration and they did it without noise! That is something!
Good value, friendly staff, nice location. Our room was right next to a room being renovated and it was VERY NOISY. Room should NOT have been sold - should have been left vacant during renovation
I was coming out of a month of kung fu training in the Yunnan province and wanted to stay somewhere comfortable, in a good location, with a better price. Charterhouse greatly exceeded my expectations!! They were very accommodating in all categories and had by far the best hotel gym I've ever been to. I would definitely stay here for your first night getting your bearings in Hong Kong in comfort and ease. Literally nothing. For the price, there was absolutely nothing to complain about.
The rain shower in the signsture room was heavenly. Location was great and handy to services. Hotel Shuttle services were prompt and luxurious. There was a late check-out offered as part of package but we weren't allowed it, also offered selection of pillows was unavailable. Room Service and Operator services were rude. Also the signature rooms, the aparent highest quaility suites, had no windows and felt like being in basement instead of 2nd floor.
Convenient, no fuss
Staff friendly,good service, concierge knowledgeable and helpful - Champs Bar good. Walking distance of MTR, ferries and Shopping Malland loacl food markets. Rooms adequate but a bit small, likewise corridors narrow
Beds are comfy.... Had to leave because the bookings in the area and too expensive.
relatively good hotel considering it is in wanchai far from MTR.
Very easy to catch a night bus to the airport. Small
Freliendly staff Room smelled very very bad. Moldy damp
Room are cleans 1. I booked a king room and been told only double bed room After I mad a fuss the staff got me queen size bed... 2. I asked to extend my check out. I stayed until 7pm they charged me full fare for the night....staff totally not helpful in this concern. This hotel is a real nightmare with check in / out extension 3. No brush teeth in the bathroom. Need to ask everytime 4. Can not get a single plate delivered in the bath room 5. Need to ask a second large towell Overall very light service for a 4 stars
Very good location. Close to the fair and to mass transport.
Economic and efficient. Clean.
helpful, friendly and informative staff
It was quiet, staff were available and checkin/out was quick
location location location. On the first day they put me into a room with broken AC: it was cooling all the time regardless of the setting so my room became freaking cold. When I reported this I was told that they could change my room the next day so I was forced to sleep in this fridge! I caught a cold and couldn't fully enjoy the rest of my stay. In the new room the bathtub plughole was blocked when I checked in. I reported this and they said they would repair this, but in fact they made only a bit less blocked...
Convenience of the location Untimely cleaning of the room
convenient location to metro station. easy to go anywhere. the room is still small even it's executive.
Right at the heart of Wan Chai, the center of night life full of pub and bar and restaurant. Close to MTR - the subway train network. Reception counter is a bit small; the gym and the swimming pool are in the next building.
Location was good The rooms were smelly. I had a non-smoking room, abd I still could not sleep because of the smell in the room. I asked them to change the room, they did. I found out that the new room was recently renovated. The first room was very old.