Very comfortable beds They ignored my room service card the last 2 nights.
The walkways that connect to places to eat ,stores etc. the best about this hotel. And the lobby is nice. Lines to check in and out were long and slow. I suggest you sort lines. I had prepaid and booked and still had to stand in line to check-in for 20 minutes.Had to pay by day for WiFi. So we went to free wifi locations away from hotel. Should not have to pay for that in a hotel that charges per day what this one does. And the charge per day for parking again should at least be one fee per stay. Now for the worst part of our trip. We were put by elevator. And could hear the elevator every trip up and down. All day and night. Did not get a good nights sleep. So if you stay here make sure to ask for room away from elevator locations!
Location and cleanliness was great. They do have a shuttle to take you places within 3 miles but it want not operating during my stay because of staffing problems. Staff was courteous and helpful. I did like the restaurant or their menu. It is a lost opportunity. No draft beer. It's a lovely location and with the right menus and bar snacks, this place could be hopping. It was empty on super bowl Sunday; it's a shame.
When I arrived and checked in/got the keys, and when we were walking to the room, the staff called us saying that my visa didn't go through!! They tried again but it won't go through! So we had to leave the hotel, we went to a different one.
We had a wonderful time KC is amazing Staff and room were excellent
The location and size of the room. That we have been charged for the Gym usage (US$ 5). This is ridiculous.
Staff was nice Nothing
Perfect location for Power and Light District. A bit far away from the city centre; would need a bit of a refurbishment.
Clean, great staff, close to dining, shopping, and entertainment. even after adjusting the room temp it was still very cold.
The updates to the hotel made it look very modern and clean. The lobby and the rooms had a number of cosmetic improvements that made it appealing. The staff was very helpful in finding the easiest route to get around downtown. The room layout was very cramped. the space was not well designed in the remodel the were describing. Also, the walls in the redo were not sound-proofed. We could hear everyone in the halls and all of the neighboring rooms in addition to the alley below us. It made it really hard to sleep when It sounded like people were talking in the room