Beds where great! Great staff
Everything was ok room wise They charged my card 25dollars for no reason as a addtional charge. And never got a statement of how the cost was broke down for what. Not happy at all
Great bed, clean bathroom and extra blanket and pillow in the closet, friendly staff
Airport pickup and close to airport They charged me $25 to check in early as I needed to change clothes for my business meeting. They did not mention that had I waited 20 minutes there would be no charge. 'Company policy', the refuge of cowards.
Rooms were clean Ac didn't get as cool as I would have liked. Would be better if they served free breakfast.
Some staff was nice and pleasant. The restaurant food was average but not bad. Bed was comfortable and we used the small gym. Some machines were not working 100% but you could still use them. Also the pool was nice So the small detail was that there are many Four Points and we wanted the one by the stadium not the one by the airport. Huge difference. No one could help us with this and we wound up paying for two hotels for the weekend. It's pretty isolated so you need a car or taxi to get a good meal away from the airport. The hotel actually drove us to a local restaurant and said they could brng us back, but when we called they said they couldn't do it after all. If you want a place near the airport it's fine. A lot of pilots and stewards were staying there.
Best of all was the host, who did everything she could to make us feel welcome. She was so kind and resourceful! The hotel was easy to find and felt very comfortable to stay in. The room was very nice, the beds were large and comfortable. It had sufficient ammenities for our needs. I loved the fitness room also, especially the tv in each machine. I also enjoyed the coffee bar. The shower seemed weak.
Failed to clean room after first night Layout of room was terrible. Bathroom and shower were the worst ever experience
Clean - very close to the airport - friendly staff - affordable. Generally when looking for a short overnight stay at an affordable price it's hard to find a place that you really feel comfortable staying at. Cleanliness was my main concern, it met my standards.
Didn't have to walk too far to room Had a problem with payment. Paid in cash at desk but they still charged my credit card and it took 2 days for it to get resolved.
Great staff! Excellent breakfast! Clean rooms!
Close to airport They would not refund $99 for my husband and I since I canceled my two minutes after booking it. I thought I had booked for the wrong night. Then I realized it was the correct night and I booked again two minutes later. I called to see if they would refund the first booking since it was such a quick turnaround and I had mistakenly thought the wrong date then I booked again two minutes later once I realized it. My brain not working at full capacity due to helping my husband fight a very serious cancer which chemo is not working. The stay was for medical reasons to fly out to a dr to see if they had any trial or anything else we could try. We are a young couple with two young kids. When I called this online service and hotel they would not refund my $99 even though I booked, accidentally canceled, and then booked again within 5 minutes. They did not loss any money off this but still would not refund us even after I explained what happened and told them of all the medical expenses we have had. Comfort inn and company will never again receive any of my or my family's business.
Staff was very friendly and helpful! Hotel is older but has been updated. Very close to Worlds and Oceans of Fun. Right in front of a gas station which is very convenient. No hot tub. Breakfast pastries were stale.
Staff was great. Breakfast was really good. And it was reasonably priced. Walls were thin. We were in a room right next to the stair well, heard everyone when they came down the stairs.
I love the price and location to everything. The staff was friendly and helpful to a person who traveled so far for a visit. The room was not a five star but could be updated to make it competitive. The patch work on walls was disappointing. Also there was a weird smell from either the carpet or the housekeeping vacuum cleaner. But I travel with air freshener so I remedied that myself. I really would stay again if need be but will still have the same suggestions to bring up the cleaniess.
Breakfast was ok. Lots of choices hot & cold. The guy worked hard to keep it stocked. Appreciated his effort. Hotel was worn out, needs updating. There were nail clippings on our floor, crumbs on the chair, clumps of hair on the floor. I would rather the cleaners vacuum the room than spend time folding the towels in a fancy manner. We were too tired to complain after a long drive, and we are not complainers anyway. I asked my wife what she thought about the hotel. She said one word, "Gross." I know it's a value priced hotel & not a top of the line property. The fact that it needs updating is implied in the price. But, "needs cleaning?" just not acceptable...We've stayed in 2 other Sleep Inns recently, value price, decent accommodations, breakfast included and they were clean. I have no problem with staying in a clean older hotel.
The room was perfect and the kitchenette was exactly what we hoped for. The breakfast was great, and the staff was friendly. The doors and bathroom fixtures might need a bit of updating, but everything functioned well.
The room was nice. When we got there the pool was closed. Very big let down for the kids.
Fast check in and out.
location is good and staff is great. The mattress was terrible, I felt like I was sleeping a bowl instead of a bed. Bathroom room exhaust fan was so loud you immediately turned it off. This hotel is showing signs of age.
Husband and I stayed with our 3 kids, ages 5-14. They loved pancakes at night. I loved having coffee, microwave, and fridge in the room. Breakfast was delicious. Rooms were very clean. The staff was wonderful. Due to some unfortunate circumstances we had to change cities and dates for our stay. They were great about moving the dates the day of our original booked date. The only slight down side was the pool was pretty small.
The burger restaurant on site was great. Although, everytike someone opened the patio door a cloud of cigarette smoke came billowing in. The stench was a damper on an otherwise great meal. The locks to my room door had to be reprogrammed after having my key unsuccessfully recoded three times. I was very tired from traveling, had an early flight, and just wanted to sleep. Inside the room, it looked as though someone had spilled something on the old A/C unit and it was crawling with ants. I was too tired to call down to the desk again, so I just slept in the far bed from the window and did my best to put the ants out of my head so I could sleep.
Breakfast was good and the staff found us a room when we arrived a day early. Lots of great restaurants nearby and close to the interstate so it was easy to get to sightseeing destinations.
Check in was easy. Room was comfortable. The fold out couch was an added bonus. The pool and breakfast area not that nice. Was disappointed that Kayak gave this hotel a higher rating than the hotel across the street.