Hoteller i Kansas City i nærheden af Northland

Some staff was nice and pleasant. The restaurant food was average but not bad. Bed was comfortable and we used the small gym. Some machines were not working 100% but you could still use them. Also the pool was nice So the small detail was that there are many Four Points and we wanted the one by the stadium not the one by the airport. Huge difference. No one could help us with this and we wound up paying for two hotels for the weekend. It's pretty isolated so you need a car or taxi to get a good meal away from the airport. The hotel actually drove us to a local restaurant and said they could brng us back, but when we called they said they couldn't do it after all. If you want a place near the airport it's fine. A lot of pilots and stewards were staying there.

The bed was clean and the room AC worked well Besides the room, the rest of the facility was not clean. Hall way carpet is trashed. The room was okay. No bed bugs and it looked like the sheets were clean

The room was very nice beds were pretty comfortable although there was some bugs in the room roaches The front desk staff seemed annoyed with business travelers needing fax and tax print ours for record keeping. There was no friendly greeting you definitely knew you were supposed to quietly go to your room and not expect friendly hospitality

Didn't have to walk too far to room Had a problem with payment. Paid in cash at desk but they still charged my credit card and it took 2 days for it to get resolved.

This hotel was awful. My room wasn't clean, the shower liked disgusting and the bed had stains on it. Pool was closed by the health department. They tried to overcharge me. Breakfast included a community jar of peanut butter. If I had another option nearby I would have left but it was a quick stay. Avoid if you can.

Okay price, bed was decently comfortable, seemingly clean sheets, mini fridge, pet friendly, location was decent if you need something by the airport Staff were not very helpful or friendly, room needed dusting and vacuuming, pet fee charge, had to eat in the breakfast area, extremely minimal breakfast options

The staff were always friendly and helpful. No electricity at the desk. Missing trim on nightstand. Drawers would not stay shut. Stained linens.

Close to airport They would not refund $99 for my husband and I since I canceled my two minutes after booking it. I thought I had booked for the wrong night. Then I realized it was the correct night and I booked again two minutes later. I called to see if they would refund the first booking since it was such a quick turnaround and I had mistakenly thought the wrong date then I booked again two minutes later once I realized it. My brain not working at full capacity due to helping my husband fight a very serious cancer which chemo is not working. The stay was for medical reasons to fly out to a dr to see if they had any trial or anything else we could try. We are a young couple with two young kids. When I called this online service and hotel they would not refund my $99 even though I booked, accidentally canceled, and then booked again within 5 minutes. They did not loss any money off this but still would not refund us even after I explained what happened and told them of all the medical expenses we have had. Comfort inn and company will never again receive any of my or my family's business.

They have the option for early check in. The staff was friendly. The room had water damage. The hot tub wasn't working. The TV channel selection sucked. The breakfast was mediocre. The whole place was kinda run down. Not worth the money we paid.

Price (but, you get what you pay for) The overall appearance of the property is very dirty, and very unkempt, and had a very bad smell! I was only able to stand being in the pool area for about 5min before I had to leave. Walking across the deck area, my foot almost went through a very rotted out section. My room smelled very strongly of bleach to the point it burned my eyes. As this was already my second room due to no working bathroom lights in the first one, I did not ask to change again. The sheets were stained, and the comforter was a bit worn. I noticed as I was leaving that there was spots of smeared blood on the door. Very disconcerting

The room included a sleep number bed, which they didnt tell us. It wasn't actually working or plugged in, so we just thought the mattress was rock hard. When we asked for a different room, we were told they would fix the bed. After a day out, we came back to find the bed still unplugged and rock hard. The pool heater was broken and the hot tub had not been cleaned. Two people were actually smoking inside the hallway of the building. When we complained a second time that it was not fixed, we were yelled at by the building manager. We chose to go elsewhere for our third night. I've never had such poor customer service in my entire life. I would avoid this hotel even if the room were free.

Cost efficient, I mean overall it completely served the purpose Light bulb out in the room, closet door was broken, toilet was loose, seemed kind of outdated there's definitely a smell going on that isn't natural. The door to the outside does not lock at all

The hotel has serious potential to be beautiful if someone would take care of it. Hotels.com went above and beyond to make sure that our negative experience didn't ruin our road trip. The manager was beyond rude; he swore when speaking to me on the phone and pretended a manager was unavailable when he later told me he was standing there the whole time. All I wanted to do was make sure he wouldn't charge me for the nights that I wasn't staying. The hotel was dirty, visible crud and wrappers on the floors and walls of the hallways and our room, and the very strong smell of cigarette smoke and mildew. The carpet in our room was wavy from water damage and the beds were as hard as boards. There was no mini-fridge or microwave in the room. Two out of three elevators weren't working, the pool and hot tub were closed and so was the restaurant they were supposed to have. I just can't get over how rude the manager was or that he would lie to customers. Hotels.com did everything right though.

Absolutely nothing, and I will never trust Kayak ratings again Had to walk thru pool of water on wet carpet to get to swimming pool. Was never cleaned up while there. Toilet ran constantly Breakfast service was atrocious - one man (who wore the same clothes every day) cooked sausage one frying pan at a time. He couldn't even keep up with 8 people in the room, let alone a full crowd. No waffle iron, pancakes or many other things. This hotel is trying to skimp on every penny and could care less about service. Front desk too busy chatting on cell phone to be responsive to customers One small bar of soap in bathroom for 4 people - REALLY? Two towels for 4 people. etc.

Not much, the fridge in our room I guess. They said there was a bar and restaurant on the website, one of the reasons I booked this place, that was false. The breakfast was gross... the gravy smelled bad, like it would make some one sick. The staff was rude, and not really accommodating. They didn't even asked if I enjoyed my stay when I left. The beds were rock hard. I could go on, I don't usually leave reviews for places, but this was terrible. They said they had new management again it would be nice to know this information before we book. Wish i couls get a refund....

Location Hotel smell terrible, it could be health hazard. The room was in professional clean. First room I have the bed sheet had spots on, it was too nasty to sleep on. The receptionist was will to chant us new room. Second room the trash was not empty, smell of old wet paint was so strong, the tv was the old version unlike the picture they shown and the remote wasn't working. Even though we didn't pay much to stay but this is not even worth to stay. The breakfast was unsanitary, I was afraid to eat anything from there. Stay away if you don't want to get sick.

The pool The room thermostat was broke. We were freezing the whole night.