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Wonderful staff and great location
Beach and pools are great. Staff on the beach that set us up in our cabana was great, the only positive staff experience we had. Front desk couldn't find our third party reservation so gave us an ultimatum of leave and try to get our money back or stay in a handicap room at current rate. Also told us never to book through a third party...then why do you participate in those sites?! 5 minutes after we were in our room they called and said, oops we found it you're good. Meanwhile charged us $200 to open credit card even though we had prepaid through 3rd party the charged our card another $330 the next day which they could not explain. In fact when i called down to front desk to ask for an explanation they said they were really busy with guests, but would try to assist. I laughed. They then just said it would be refunded at check out with no explanation. Room had dead fruit flies everywhere, it's Florida, I get it. We live here, but I asked the front desk to have someone come clean them up and no action was taken. We made the best of it, always do, but they will not get repeat business from us.
everything incredible hotel wonderful grounds breathtaking hotel INCREDIBLE TOP NOTCH STAFF I could go on and on This is now a must for me in Key West Absolutely nothing
The pool would have been wonderful given the location and views of the ocean, but it was so dirty and unkempt.... We visited the pool nearly every afternoon for the entire week and not once was the pool cleared of leaves, grass, garbage. There was a spot on the pavement that a drink must have spilled or something and it was there for the entire 6 days. I was quite disappointed considering the resort fee is apparently supposed to cover towels/chairs by the pool. Also, it seemed staff was never around to help set up chairs, grab towels and the like, finally we just went and got our own. Very disappointed because this place has so much potential!
Beautifull hotel with very friendly and helpfull staff. Late checkout (1500) to do the spectacular jet-ski tour around the island they provide was not a problem at all
Location of the hotel was great. Access to beach and proximity to the downtown was a great asset. Daniel at check in was very helpful.
The hotel is beautiful and the private beach is definately a plus. The pier that you can swim off of as well as the hammocks, games to play and outside dining were fabulous. The drinks were pretty pricey and we were hoping that there would have been more options with the menu between breakfast, lunch and dinner.
The bed was very comfortable...but, it would be good to have had a bath in our bedroom...and we were moved 3 times before we departed and this was in a 4 night stay period...
Location is beautiful Beach is full of rocks and algae. The public beach next door is much better. First room was filthy and had a broken toilet. Second room was in desperate need of updates
The luxury and good service from the staff at all times. Got help with restaurants, and we also liked the proximity of bar, restaurant and beach to the hotel. That TV cost. They might have included some more things in the servicefee of USD25.
Good location. They gave us an upgrade to a ocean view with balcony. Room is nice. We didn't like the food at the hotel and it was very overpriced.
Beach front and other amenities makes this hotel stand out from the others in key west Rooms seemed a bit simple for the price
El patio Motel er en oplevelse, det er ikke luksus.
Hyggeligt motel med god beliggenhed i Key West. Minder mest om et godt men dyrt back packer sted. Meget larmende aircondition, ekstremt lille badeværelse.I 2 værelses lejlighederne er det ikke muligt at lukke døren mellem værelserne, hvis man køle det forreste værelse ned.
Meget fint og godt til pengene. Rigelig med plads og lå ret centralt. De var ved at renovere da vi var der og det larmede en del.
gåafstand til byen,det er rart. opvarmet pool.
vi har været der en gang før vi valgte det p.g.a. beliggenhed tæt ved attraktioner på Key West inden for gåafstand til hele down town opvarmning af pool