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The rooms were very well appointed and comfortable. The pool and beach area were extremely clean and well kept. The are plenty of water activities and beach games. The staff were friendly and helpful. The main part of Key West is only a 5 min walk for good food, shopping and nightlife. The bar shuts at 10pm every night even at the weekends! Not good if you just want to relax and enjoy a couple of drinks. Parking is at an extra cost of $15 a night which is not included in the $25 resort fee. There was no mention of this when booking.
The location was great, staff very attentive and the decor was very contemporary and upscale. Better view from room.
Dirty rooms and no ocean view with unfriendly staff!!!
View Dishonest staff with poor attitude. Bathroom in lobby was filthy. Poorly managed and needs updatng
The people where very nice, service was fast and accurate. The Cuban Sandwiches where very good. Great roast pork! I complimented the chef. The extra charge for parking. It seems petty to charge $20 per night that your 1 car is parked in the parking garage. the cost for the weekend was plenty. The breakfast was good but a little pricey.
We had a nice and spacious room with a balcony overlooking the sea. What we did not like is the fact that the hotel is made of several intricated buildings. Our kids's room was far from our room and from the lobby.
Nice location right by the beach and nice room with really comfortable king size bed. Noisy air condition in the room
The localization. The construction of the hotel almost inside the sea. The bridge over the sea. The garden and the lights at night... The vallet isn´t necessary at all. The Serbian recepcionist take an enternity with us and our bags all around the hotel from the lobby till the room.
Location is wonderful. Step out of your room and directly to the beach. No Menu inside the room.
Great location and friendly staff
It was clean and staff was friendly. The design of the hotel leading to the rooms was a maze for which I did not care for as it was confusing to find your room, elevators and parking garage. Also I did not realize that they charged for parking per day.
Ive stayed here before and had an excellent experience, which was what prompted me to return. Unfortunately, this time did not meet my expectations of a Waldorf property. Upon arrival there was not a single employee outside the hotel. I unloaded all luggage myself. There's NO ramp at this hotel, so i had to lug every suit case up the stairs. Sweating in a suit and arms full of bags and suit case handles, a customer sitting in the lobby ran out to hold the door for me, and even said, "wow, you'd expect more from the Waldorf" to which i said, "you read my mind." The front desk attendant was polite and informed me that valet was at a staff meeting and she did help me with my bags to my room. Also, I ordered room service one night. Like the card said, i called the number to have them retrieve my tray, which i left outside of the door. 12 hours later when i was leaving in the morning, the tray was still there. I didn't have a horrible experience by any means. But given that this is a waldorf property, i expected excellence, and i did not experience that.
Rooms and food were amazing. Beautifully kept facility. Great views and nice beaches.
The staff is very friendly and accommodating. Rena and Luis were great staff that made our stay extra pleasant. My husband and I are expecting our first child and they surprised us with sparking cider cookies and a baby picture frame. Rena especially went out of her way to make our stay and enjoyable one. We decide to stay four nights instead if two and they discounted our rate. I didn't want to leave.
Beautiful, great staff. I stayed last year with a friend and we had a great time. This year I had found out it had bought buy a corporation. What this proved to show to me is, no more smoking anywhere on the premises, jacked up prices, and no floaty's. In the pool. No robes or conditioner in the bathroom. Although small things, it really changed the experience when I had previously been so impressed. Will be looking for a new getaway next visit to key west.
Staff was exceptionally friendly and responsive; location was a quick walk to anywhere; rooms were quiet and comfortable. There's a nice Cuban food stand across the street for a quick breakfast. The poolside staff made sure we had what we needed at all times and the lunches they deliver to poolside from the cafe' were great. Couples' massage was very relaxing. Can't wait to return!
Nice and clean facilities, friendly staff, and location was outstanding. Love the hammocks for taking a nap in the afternoon. For the price you pay, the rooms are a little on the small side. After an evening on Duval Street, went back for a nightcap with my son. The rum runner I ordered tasted a little funny, but my son and I agreed it was ok. After drinking it, was advised by bartender he made it with all 151 rum because he was out of Bacardi at the time, "hope that was ok." Not what I needed for a nightcap. Another bartender on site, Arjay, was outstanding and personable.
The location is good. Close to the downtown. Our room. It was next to the service area. They parked their cleaning dolly's in front of our window and had loud conversations from early morning. We couldn't look out the window as the maids were right in front. So much for ocean view. The door stuck to the point my wife couldn't open it. The AC unit was very noisy. Like on old ice machine. We experienced this when we returned from dinner and a night out so it was late evening, we didn't mention until check out. We we mentioned the morning of check out they were indifferent. Said we should have called maintenance in the middle of the night,
Partial ocean-view room had a great balcony with a beautiful view. Room was clean and very comfortable. We enjoyed the hammocks at the Sand Bar and watching the sunset from the pier. Great location on the water, but close enough to Duval Street to enjoy all the restaurants and clubs with ease. The hotel restaurant was also exceptional. Would definitely recommend!
Ocean view with balcony sitting area. Pool with bar and food available. Quiet but an easy walk to all the fun of Duval street.
Absolutely loved this hotel . would most definitely go back .
Hyggeligt hotel indrettet i kolonistil. Meget "hjemligt" med venligt personale og afslappet atmosfære. Pool i frimærkestørrelse. Queenbedrooms meget små, der er ikke plads til bagagen,
Et udmærket hotel, som ligger perfekt på hovedgaden. Egner sig til til flere dage, da værelset er lille og vinduet vender ud til en mur - man føler sig indeklemt. - men det er et gammelt hotel.
Pænt , ikke så stort ,meget hyggeligt.
It was close to everything. I have problems walking but I was able to get out and walk to key sites without too much of a problem. If I go back, I will stay there again. Nothing. Everything was superb and they make guests feel special.
The rooms were very nice. Bedrooms and bathrooms were clean.
Excellent location. Able to walk to beach and Duval St. No vehicle needed
Very very nice One of the rooms was very hot. The AC did not reach both rooms
Straight away we had a warm welcome from Derek, who was happy to spend time giving suggestions for some local restaurants, help with booking excursions and and offer us a complimentary drink! Nice breakfast each morning at the lovely outside area and the rooms we had was very clean! Location was also great as was only a short walk to the main Duval Street area. Would definitely stay again.
I liked the location and that is was a nice quiet place. They had a nice little breakfast in the mornings which was perfect for us. It's just a nice place and you don't have to break the back to stay a few nights in Key West. I would definitely stay there again and will recommend it to others. Not much to dislike. Others may complain about things like the air conditioner being loud or the bed being too firm but neither bothered me much at all. You can always find something negative about any place you stay but I'm not going to report anything negative because I thought this place was just what we wanted and filled our needs perfectly.
Da vi kom blev vi meget godt modtaget af hende som har det, vi følte os velkomne med det samme. Og det ligger perfekt i nærheden af alt. Kan ikke komme i tanke om noget, måske lidt flere parkeringspladser.
Meget hyggeligt bed and breakfast hotel.
Location .... Close to everything! Bike rentals on location and other tours as well. Shower pressure Too much light coming from the window blinds.
Staff was very nice, booked everything for us. Room was clean and looked like the pictures. It is an older building so the only issue we had was our toilet leaked from the bottom some. Great location, only a block from the southernmost point, and definitely a good value for the cost in comparison with other hotels in the area. Would definitely stay here again.
The motel was simple and did not offer much comfort. But it was the cheapest we can find and for that it was really great. Very clean anf nice staff. Would book it again.
Very clean, quiet. Friendly staff
The location is great. The accommodations are clean and comfy. The price is steep but you are paying for the Old Town locale. The custodian was cheerful and very helpful. He should be working the front desk! It is a shame when the first person you meet at the counter sets the tone of feeling unwelcome. The continental breakfast was sparse but ok.
Staff very friendly & helpful, room was great definitely will stay again
location, room size, nice bedding, clean ants in the bathroom
Clean room, nice staff, great location. Not overpriced as many other places in Key West. Can't wait to go back.
An outstanding hotel at a reasonable price
The rooms were clean and modest. breakfast was good. It's nice and quiet (no kids!). It's close to all the major points of interest. We had no complaints.
Everything! Nothing! Actually, I was pleasantly surprised to find that despite some negative reviews online, we had an absolutely fantastic experience & would certainly recommend this hotel to others!
Our room was vary comfortable,and the grounds and views were beautiful. I was not happy with some of the staff,and we didn't have any hot water.
Beautiful Victorian home in a fantastic location! Rooms are huge and the staff is simply the best! A shuttle was provided which was very nice. No wifi at all in the Lopez house. Zero signal. The shower had no cold water, only hot. Not so good if you have a sunburn. Strong exterior lighting lit up the bedroom all night. The sunning area by the ocean is concrete. This property has no beach. Otherwise, this is a 5 star place. The staff is great!
Perfect location on the quiet end of Duval. Nice continental breakfast and a beautiful location on the deck for breakfast. Very nice pool and access to the patio on the water. Excellent - would definitely stay here again.
We spent 3 nights at the Orchid Key Inn and loved everything about it. The location is perfect, with many great restaurants, coffee shops and bars close by. The room was stylishly decorated with modern furnishings and was tucked into a quiet corner so the street noise was imperceptible. The pool is a tranquil, relaxing spot where we enjoyed cooling off and lounging for several hours each afternoon. The staff was cheerful and friendly, eager to help with any needs or questions. We would highly recommend the Orchid Key and will stay there again next time!