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Restautant, room comfort, service
The friendly staff. Amber who checked me in gave me a higher floor so that I could enjoy the view of the city. The view was amazing.
Staff Room Location
Nice modern clean facility. Great rooms. Hour long wait in the business center just to collect a package.
Best hotel I have ever stayed at. It was amazing the restaurant Toro Toro was awesome. Everyone was so nice and on the 18th floor we had such a great view of the city!
good location near cruise ship terminal. full beds are quite small. Queens would be better. Expensive parking. Just "OK" restaurant.
Location to cruise terminal. $ 43.00 a night to park your car. Ridiculously expensive.
Great Location overlooking the intercoastal and so convenient to American Airlines Arena. The Hotel is beautiful and the staff is friendly and very helpful. Breakfast buffet was excellent. We will definitely stay here again on our next trip to Miami. There was nothing that we didn't like!
My room was ready when I arrived.
Ambiance was good. Staff was courteous. Breakfast was excellent. No clear direction in the parking garage. No coffee maker in the room, only 2 pack of ground coffee, how do I make coffee without hot water and coffee maker? We booked a king size bed and there was only ONE pillow on the bed. How can I be a king with only one pillow?!
Loved the location of hotel. Was able to walk to diffent places without having to drive. Staff was very friendly and helpul. Greeted you with a smile at all times. Room was clean and really nice view. This was my first time visiting Miami and I didn't like the fact that the hotel doesn't offer free parking like in other places I've stayed at. Seems this is everywhere in Miami. The phone in the room didn't work and was not even connected. I tried to connect it to the wall outlet, but there was no dial tone.
Not much Pool next to very busy highway
I was in town for a conference, and the staff were wonderfully helpful, the room was quite nice, and the hotel amenities were great. A nice alternative and well worth the cost
Nothing. Smells bad and the rooms are not clean as expected Smelly lobby, rude front desk dirty rooms
Loved the room service, cleanliness, everything was delivered on time. Perfect location. Absolutely amazing. The paid parking is a bit of a pain in the neck
Location Bathroom was not maintained. Tub was plugged and shower needs to be replaced.
Proximity to bayfront park and American Airlines Arena while costing significantly less than competitors. If you don't mind walking 6 minutes and want to save $100, this may be for you. The feel of the hotel is a bit old. Old school card scanners on doors, carpet a bit dated, but still clean. Under an airport route, but what hotel downtown isn't? Lower floors will hear traffic.
Nice hotel Mold in bathroom and do not validate parking
it was convenient to the Whole Foods and the bed was comfortable. decor was dated and drab air conditioner was not reliable noisy noisy noisy at the pool you can smell grease and smog
Suit was really nice and not expensive
Excellent customer service in all areas of the hotel...Very clean and friendly atmosphere
rooms restrant on site zuma is amazing in the heart of downtown 39 dollars a night valet and no adult pool also pull was a bit small for the size of the hotel. during spa the zen room you could hear the music blasting through the wall
No good signal tv, I can not go to pool for private pool party.
The staff were very accommodating, but certain floors of this hotel are LOUD. Try to stay away from the waterview side of the building directly above or below the 16th floor where the restaurant is housed.
Room quality, location, pool, gym, breakfast area, Lobby, In-Room dining experience was terrific. Bed linens were not soft, very rough and low quality. Pillows much to big and thick, no choices for pillows. Took one hour and three calls to get extra towels.
I did enjoy that the hotel offered a gorgeous view and was perfectly located in the heart of biscayne /downtown Miami area. I also enjoyed most of the amenities I did not like the fact that the hotel did not appropriately handle the New Years clientele and would have 30 minutes to an hour for lag time on ordering room service, getting front desk assistance, and general services. I also thought it was very unprofessional of the hotel to give my room away on the night of New Years eve after I paid over 2 thousand dollars to reserve the room almost two weeks in advance. Although hotel credit was given, I still feel the hotel could have done more since we had a filthy hotel room. I really felt this hotel had the potential however they failed to show me that and honestly with the prices I paid I really deserved more
The wating time for the valet to bring your car
Outstanding service Exceptional experience We have stayed at Epic many times, but this was the first time bringing the kids. The kids had a wonderful time. As a family we cannot wait to come back!! each stay at Epic has been an exceptional experience, which is why it's our hotel of choice when visiting Miami.
Probably one of the better rooms I've stayed in. Spacious and clean. Room service was quick. The pool is wonderful. The restaurant options are great. If you're looking to get something to eat and enjoy some good music I recommend Area 31.
Fun lively noisy location in downtown Miami We were not given the room we ordered but they did try to make up for the error.
the pool the room the lobby the location the restaurant the gym poor parking service if you dont call for your car in advance you can wait up to 40' for your car
The views were pretty nice. The room was comfortable, except for the constant racket of music, construction and traffic, not to mention the binging from the elevator Super noisy. Disorganized. Staff not very helpful Somewhat snobby clientele.
Luxurious accommodations, incredible views. Room service was very good. Valet parking always seems to be the weak link at many hotels. Nothing horrific, just not up to the standard represented at this property.
The facilities were all wonderful. The views spectacular. The pool area and gym are outstanding. Parking is way too expensive. I had a problem with the television set in the bathroom, the remote simply would not work. I asked for help on this three times and each time they could send someone to turn it on but they could never tell me how to turn it on.
We stayed three nights for our anniversary and we had an amazing time. The rooms are very modern and clean with super views over the bay amd the city. The staff was very friendly wherever you run into them. Walking distance to lots of activities (boat rides, jer skis, American Airlines arena, restaurants, etc..) highly recommended!!!
Great hotel, nice rooms and helpful staff. Valet parking too expensive.
The rooms are amazing, well appointed, loved the bed! Service is top notch too Long wait for the valet, call early!
I loved everything about it, great service, nice people, the room was nice and perfect, and it had a perfect view, it was great and if I ever go back to miami, I would know where to go and stay.
The wifi didn't seem to work, luckily I was close enough to the lobby to use that.
The hotel is very well appointed: from the lobby to common areas and, most notable the rooms. Everything is clean, crisp and well conceived and executed.
Rooms are spacious and beautifully done--esp. the bathroom. Huge TV. I like the location for downtown - great for walking. Lobby sparce, chaotic and unwelcoming. Valet was told it would be 20 min., but it was not that long. Event was happening , so lots of arrivals and tight spot to get a lot of cars coming and going.
as soon as I arrive with a reservation, they told me that they were full and I didn't have a room in that hotel so they change me to another Marriott
loved it everything buttttt the 24 hour menu was horrible not enough selections for the price i paid. need to offer complimentary breakfast.
Best bathroom ever. Fun electronics in room. Great breakfast.
Gåafstand til 'gedemarkedet' (shoppingcentret/barer/fast-food) i havnen. Da vi ankom sent om eftermiddagen og blot skulle overnatte før vi fortsatte til Key West, var det nemt at finde hotellet og nemt at få noget at spise om aftenen. Værelset var dejligt stort (men der var næsten intet dagslys fra det lille vindue, og loftsbelysningen var utidssvarende og ikke god nok). Det ville være rart, at man på forhånd viste hvor Parkering skulle foregå, eller med skiltning udenfor fortalte hvor vi skulle køre hen. Vi fik en P-bøde under forsøget med at finde ud af proceduren. Min mand sad i bilen, som holdt udenfor hotellets dør (hvor der var P-forbud), mens jeg sprang ind i receptionen for at finde ud af hvor vi skulle parkere.
Jeg synes hotellet var oversolgt med havudsigt. Der var et lille bitte vindue i enden af værelset, hvor vi skulle så mast op ad væggen for at se ud af. Desuden en is-maskine på gangen som larmede hele natten.
The staff was incredibly friendly and accomodating. The rooms were smaller, but clean and chicly decorated. PB station had delicious food and the rooftop bar was fun!
How courteous the doormen and front desk employees were, great shower. Nice comfy bed. Apparently requesting a second bucket of ice is an unreasonable request. Not according to the front desk but to whoever tells the person that actually comes to your door. This was off putting to say the least.
staff Way too much traffic and construction Evidently i also had no flexibility as i booked through an online service that was non refundable but i was not told...so that soured me on the while trip
Walking distance to everything Downtown. Great location!!
We were able to check in at 6am The restaurant night crew has terrible customer service. They play obvious favorites with the customers too. This nearly ruined the whole experience.
Shopping center with restaurants in close proximity of the hotel. The staff was very accommodating with our early arrival. Did not communicate the distance from the port of Miami.
Upon our arrival and we stayed an extra day , there is a parking fee of $33 bucks a day plus a $2.00 valet fee . I paid 40% of a one day stay for my car . However ... I recommend the restaurant in lobby .. Very good and ask for Beatrice to wait on you . She was fantastic !!!! Parking fees and forced valet feed
The beds were not comfortable. Pillows were too soft I tossed and turn all night. woke up every 2 hours. not good . for the money
Very friendly n helpful staff Old. Need update
Front desk staff were all very helpful and friendly. Location is great for a stay before or after a cruise. Shops and restaurants within walking distance.
This is a great hotel in a great location. We stayed here for 1 night before our cruise. The hotel is right across the street from bayside marketplace. We walked over for dinner and a little shopping. The hotel is very close to the cruise port and we were able to see the ships the next morning from the hotel window. The wifi is weak, but it was free. I thought breakfast was included, but it wasn't, so we walked over to bayside again to eat.
Location to go ahead to port of Miami Only problem, my credit card, machine couldn't read, woman would not punch number in manually.
Good location. Beds was super comfortable. The AC, it was freezing outside and inside the room the AC was on and it was even cooler than outside!
The only thing I liked was the location. I had low expectations about this hotel but it was worst than expected. The newest thing on my room was the TV. The mattress was a disaster. Overall the room was fairly clean but unattractive. In my case, I only needed an overnight for business, it works only for that considering the price.
I chose this hotel because it was close to the free metromover. The doors did not seem secure at all. The sheets were stained. There was no blanket on the bed. The matresses were TERRIBLE. It was loud. The 1-2 block area was teaming with homeless people. It was SUCH a bad neighborhood. One bare lightbulb in the bathroom. One small traditional tv high in the corner of the room.
I didn't expect anything fancy with the rooms I just needed somewhere to sleep for a few days the pillows are really soft which is great! The bathroom was the size of a walk in closet! Everything in the bathroom is all so close together & the bathroom is really dirty! They do not wash those tubs! The beds are hard & my room did not have the microwave or refrigatrator like I expected. The room smells weird because the carpets are dirty. At night the sound of the subway was so loud & annoying I could barely sleep. Sometimes there is loud music. This hotel does NOT include parking. If you are last min looking for a hotel just skip this one.
There was nothing to like about this place Everything about this place was not likeable.
The bed was clean. Fairly run down lobby, hallway and rooms. The bare minimum for a place to sleep.
Affordable. Staff was very polite. Location close to downtown. Rooms kind of old but are kept clean. Pretty good if you are not going to be in the room much and don't want to spend a ton of money in a luxury hotel. We just basically went to sleep and shower and enjoyed the city. Needs new carpets and fixtures. No free parking. Breakfast is limited to coffee and some bread. Not good if you are going to stay in the room all day long, which honestly, with all that Miami has to offer, why to do that.
wifi didn't work
It was an old and nasty hotel in need of a total renovation.It should be illegal to sell a place like that with bathroom as grimy and moldy like that
Location and price we found a large bug in the room, but its wsnt serious. small tv with 3 channels. basically this is just a place to stay for cheap in miami. only go here if you arent planning on being in the hotel very much.
Unfriendly staff, no wifi in room, wifi in lobby terrible, dirty rooms, old and damaged furniture and decorations, and no hot water.
The price is amazing for the location, but it is a BARE BONES hotel. I only needed a place for my crew to stay for a job in South Beach the next day, so it was sufficient. But you get what you pay for and it was CHEAP. A. Nothing left in the room got stolen B. No one got mugged outside C. The shower was relatively hot D. I'll stay there again for work only E. Outdoor cafe next door is fantastic. (Manolo y There are homeless people everywhere outside. Their "continental breakfast" is literally the bread and cake you see in the pictures. It is the worst I've EVER seen. Room is claustrophobic. It wasn't very clean.
There was a very warm and kind taxi driver who a staff recommended who took us to airport on time. There was false advertisement about airport shuttle. Shuttle does not pick up at airport and shuttle leaves twice daily ONLY to drop off at airport. The times are roughly 9am and 2pm... If I remember correctly but I know it's only twice daily. If we had known the truth we would have stayed closer to the airport Bcus we ended up spending the same it would cost if we had stayed at a closer airport hotel due to transportation cost. Only reason we chose Leamington is Bcus its website said it offers airport shuttle. One has to call ahead to confirm these hotels really offer airport shuttle. The hotel looks far better on the outside, the bathrooms and very old and far from suitable. Very disappointed in Leamington.
Location Smell like wet, found roaches in the room lots of noises at night, Ac didn't work properly
The hotel was near free transportation. I was put off by the homeless people that they let sleep in the lobby on a routine basis. Very questionable people seemed to come and go upstairs. I got three very nasty insect bites on my arms while sleeping. There was no parking.
Cheap and conveniently located. There is not parking. I paid for parking on this place next to the hotel and they stole my money since two different persons charged me for the same service and they got upsed so I had no choice.
The Miami Sun Hotel was great for the price. Located near so many sights and attractions. No frills and cozy. The staff was amazing, friendly and accommodating. i would most certainly stay here again.
The staff was very friendly and helpful The room was not clean at all, grime in the shower and a used wash cloth was over the curtain rod. There was a roach trap under the sink, air-condition was never cold.
Location was good Smelled rusty, small room with little ac, bathroom and TV (15 inch)in room.
I like the fact that it is cheap. Of course I got what it takes to be in a cheap hotel It was good for the price, but it is a very very very old hotel. Let's keep it like that.
it was close to evrything in downtown /port of miami I did not like a anything from this hotel it was dirty and it wasnt confortable....
The property is in a great spot if you are on an overnight before a cruise.
The price was right. The facility showed signs of recent renovation and care. The staff was helpful and friendly. It was clean. Little noisy at night - the tile floors didn't help. Our bed squeeked and we moved. Still, for the price, I would do it again, because it was not run down and was clean.
This is exactly what I wanted in terms of money. It was "almost" free - and for somebody who really wants to save money - this is a prefect opportunity!!! I am currently unemployed, and I had to spend a day in Miami. I can't afford anything...I Was confident I'd never find a hotel under 100 dollars for one person. However, this one was 50.00 dollars and for two people, which is roughly 25 dollars per person - right in the middle of business district!!! Hey, the most important thing that we all need - privacy - it was there. In addition, although the place looked very poor, the staff was friendly and helpful. It didn't feel very clean, although there wasn't any garbage on the floor. I guess, the walls and floor are just old. But it's not a big deal to me. Roaches are part of nature, but my culture taught me to feel disgusted at their sight. So, that was a little disgust. a few roaches, no toothpaste, and a little tiny shower - is the only discomfort, which is very tolerable for just $25 per person.
It is a horribe hotel! Smells, pristitutes, homeless and junkies! everything!