Good hotel , rooms etc and we did get a small £41 refund due to the problems encountered below. Hotel had made no provision for hotel services for the Ulster Rugby guests who were staying there. (Most of the guests). On Sunday 10th, contrary to the e-mails we had received in February, all of the bar and restaurant facilities had been let out to Northampton corporate clients (not hotel Guests) and no provision made for hotel guests. Many of us had to go to the adjacent asda store to obtain beer and we were obliged to sit out on the grass with this before the Northampton v Ulster match!!
Room very clean and tidy. bathroom very clean. Some noise from other rooms, not sure if enough sound insulation
The location There was no hot water in the room due to problems with a boiler. No one advised us of this until we complained even though they were aware of the problems.
the rooms had luxury fittings. the bed was very comfortable including the pillows. the bathroom was well stocked and clean. the hotel bar shut at 11.30pm. It was disappointing when we arrived back from a party and was unable continue catching up with friends
Very clean, Staff friendly and professional, spacious. Close to football ground. Restaurant good. Not really bad, but taps in bath difficult to operate,noise from corridor at night.
I was attending the football match at MK Dons Staduim. No
A fabulous modern hotel, great facilities,exceptionally clean,breakfast served until 11am which was very tasty and well presented and a welcoming late midday checkout too!. Extremely polite chap on reception.Ideal location for shopping and theatre. Would highly recommend a weekend break at this hotel...
Very comfortable bed which meant a good nights sleep! Breakfast could have been better. There were only two pieces of bread left and no plates to put it on after it had been toasted. We had to ask twice for side plates for our table and the salt cellar didnt work.
Room was nice staff were friendly, unfortunatley I only checked into my room and had a quick breakfast and left so no time to relax and enjoy!
Everything, from helpfull staff to decoration None
It was all good I had a very nice time thank you None
The hotel was ideally located for the Hub only a short walk and its surrounding facilities.
Clean, Friendly staff. How water not working in 1st room but given another room with no hassle.
We were there for the concert at the National Bowl, the hotel was well placed for walking, there were also nice bars and restaurants nearby and also a shopping centre. The breakfast was very nice too.. The hotel was great and the staff were very friendly, nothing we didnt like
Very helpful and friendly staff Coffee needs to improve. It would be nice to have espresso coffee. Rest of breakfast was excellent
Free swimming pool, free parking, very close to a shopping centre, quiet in the night. Overpriced, internet 15 GBP for 24 hours (and it was broken in my room), parking was full all the time.
Pleasant staff....excellent and extremely helpful duty manager NICK...really makes u feel comfortable when staff are child friendly No
the staff,esp duty manager were very helpful. very impressed with their customer service. leisure facilities need updating
Clean, friendly staff, good area for shopping. Prices in the bar, like most hotels it stops you staying at hotel for drinks.
Clean comfortable rooms. The staff were helpful, breakfast buffet very good. Parking was easy. Booked two deluxe rooms , one had a balcony the other did not , I felt that they should have been the same.
Parking Directions were not great
customer service at @ reception
A very pleasant hotel, with attractive bar and communal areas. Would have beeen nice if they had prepared the sofa bed for the kids, but that's just being picky.
Efficient staff, good ground floor lounge and bar/eating areas, better than expected continental breakfast. Not enough tea/coffee/sugar provided in the room, also one of the milk cartons was 'off'.
Well placed for the purpose of my visit, and an early breakfast which fitted in well with my timetable
Proximity to work locations
size and cleanliness of room and plenty and good choice of breakfast
Very good value. Would not recommend Harvester Pub which is adjacent to the Holiday Inn. Very poor meal. Insufficient lighting in room.
Very clean hotel and room n/a
Clean and friendly Nonthing
I have stayed at this hotel many times as it is near to my parents.I think the staff are second to none, they are helpful, polite, and pleasant. I like the design and layout of the hotel it is very comfortable. I like the nearnes to Willen Lake. Nothing I did not like.
very comfortable the staff were all very uninterseted
great price, clean and comfortable.room service food was lovely. didnt have the breakfast as thought £12 was a bit too much
Rooms/breakfast was an excellent deal drinks very expensive. asked for coke, lemonade and small water and was charged £8.35. When I queried this it was reduced to £7.35 - still high! Evening meal also expensive for quality of food. Confusion over payment - when we arrived I was told I had paid on booking. When I checked out was told i had not paid and was charged
pool + price
Very helpful staff. Nothing was too much trouble. Good fitness facilities. Lovely breakfast. Very convenient for theatre and shops. Car park very safe and secure. Generous check out time and breakfast served until 12
really helpful staff,great location,everything we were looking for in a short break pillows not very good and bar prices a little high
The hotel was very close to the city centre They did not have a note of our reservation but luckily they had rooms available otherwise we would have been stuck!! The bed was very uncomfortbale - there weren't any pillows, just cushions. The shower was not very clean (mould around the edges) but the rest of the room was very clean and well presented
Clean, particularly bathrooms Staff excellent Terrible pillows made a bad nights sleep. Cheap stuffing meant your head rolled off and the square shape, whilst looking 'cool' meant that your head fell off the edge when turning over. Towels too small.
We enjoyed our stay in the hotelm the breakfast was very good.
Good shopping location One of our rooms was meant to be 2 single beds. All it was was the double bed with a 'put you up' bed beside it. No duvet was left for the spare bed and my daughter made do with a sheet and blanket. The blanket cupboard was found to contain 14 large empty Cider cans - the staff did attend to remove them but it indicates poor cleaning procedure. Used sticking plaster found stuck to the wall in the swimming pool. In summary - some work needs to be done on the detailed cleaning of the establishment.
staff were amenable to my required requests - dinner before 7pm on sat night as I had 2 young children who needed feeding early. Very freindly staff - thank you dinner late and breakfast at weekend late with only room service option for early starts which was only continental and basic at that.
The value for money and access to a restaurant - altough not used on this occassion. Staff were excellent. Finding 3 black hairs in the bed - rather off putting. This is not a complaint - just a heads up re need to be careful re 'stray hairs'.Tiredness of the decor, stains/ marks on walls. Would recommend with warning re decor, so expectations are realistic. Suspect/ hope bed was a one off issue.
The hotel was quiet, clean and had some good facilities such as a swimming pool. Breakfast was included. We would stay here again. There were really no bad points about our stay.
Helpfull and curteous staff. Free wifi and convenient location near a5 Some part of the hotel while clean and functional seemed a little tired and in need of updating, especially after coming through a modern well designed reception area. Wish net curtains had been fitted to downstairs rooms.
Reception, breakfast quick check in and out Rooms are not so modern anymore hard to find at night, no signs on the road !
The location for business meeting The gym facilities were rather sparse, as was the room service menu.
A bit dated
Clean room Tv reception extremely bad in room. Floorboards need attention - a guest staying in the room above was walking around at 1.30am, 4.00am & 5.15am every time woke me because floorboards were creeking so much.
i would like to have a copy of my bill,as i did not receive one
The place was clean, the reception staff were friendly and the location was quiet The bar shuts at 11pm irrespective of whether there are reasonable numbers of guests in the bar
the security was bad . the window was broken into and my bag stolen .. DONT accept a room on the ground floor. The food was expensive and was the worst I had ever eaten .a small piece of dry chicken and some dry chips . small choc cake and tiny scoop of ice cream .. £19 ...
As with most business allowances my stay was controlled by a budget and your hotel just fell within my company allowance but overall the politeness of all of the staff in particular the receptionist upon checking out. The cellar cooler was broken therefore the drinks were warm. For below answer there were no guest reviews on this hotel at the time of booking.
the free parkjing it had a very old and worn out look
Everything was very nice, clean tidy good staff attitude would certainly stay again, we did stay in the Ramada Encore on the way out (city centre) no comparison Ramada was very noisy rooms very small, if you want a quite pleasant stay & don't mind driving or getting a taxi to the city centre 5 mins away this is the one to stay at. No complaints
Location was good for shopping and motorway staff not very welcoming or reactive to a minor complaint
Friendly staff, nice environment. Location is a bit "out of the way"
Location Lack of air conditioning in the room.
not much, maybe decent TV set in the room - room shower was not working the first day, -one of the worst value for money dinner (GBP 15-20) I have ever seen (fried prawns I ordered were a few pieces of some unidentifiable oily discusting matter as a starter), no reaction on the complaint made
Very polite staff and made everything as easy as posible for us as we were doing the milton keynes triathlon and wanted to bring all of our eqipment to the room, so provided us with a ground floor.
Friendliness of the staff. I felt the room could have been a bit "tidier" for a 4 star hotel.
the location the staff forgot to give me the promised wake up call and I nearly missed my meeting
The building and surroundings are very pretty from outside.The corridor carpets leading to my room were very shabby and in need of replacement, these did not give a very good first impression at all. The room however was better than expected with a flat screen tv, a lovely big comfy bed and an impressive bathroom. The room was very cold and i found it difficult to sleep during the night as a result of this. No radiators but air con unit may have been able to give out heat but we could not figure out how to get warm air from it or if it was possible?
The staff were very helpful and friendly but we felt disorganised. As above, disorganised, did not pay attention to detail with regard to the wedding function we were attending, They forgot to serve canapes with the pre wedding breakfast drink, the food was bland, and service disorganised.
Nice place with park. Easy and close parking. Efficient reception personnel. Shower system. So typically British...
THE most comfortable bed n/a
The staff were efficient, the room was excellent, I have paid a lot more and had worse facilities The food on the room service menu was expensive
Not much The price of drinks was outrageous ! The receptionist was unsmiling and curt. The duvets were far too hot.
The room was well furnished and the views were nice
The room was comfortable and well priced. There was confusion over the billing of another room's meals to my account which took some time to sort out.
Very good food & service. Very close to Woburn Glof Club
Close to Woburn Golf Club Room not massive.
Very nice staff that made us feel like we were in a fine country home. Charming bar with interesting mix of people, some even dressed in tuxedos. Outstanding Luxurious Breakfast and service. Easy parking and included Woburn Abbey entrance. very warm rooms as no air-conditioning.
Excellent Food Good Location Bed bit small, Room and bathroom basic
Will be writing a letter of complaint.
Its proximity to Woburn Abbey The majority of the other guests on the Saturday evening were from the nearby GAY.LESBIAN & TRANSGENDER CLUB
Restaurant being on site
Comfortable, good value for money for mid-range, serves as a good over-nighter when travelling for business.
The hotel was easy to find and park. The hotel security was poor
A really nice location on the edge of Milton Keynes. Friendly helpful staff. Good sized room. No complaints
the room was nice and clean , the staff in the morning was very helpfull and nice none
The staff were excellent and very helpful. The food in the restaurant was excellent too for both evening meal and breakfast. The outside door lock appeared to be broken. Last time we visited some 4 years ago we had to use our key card to get into the building but the lock seemed to have been damaged.
Freindly staff & clean room No towels in room
Service, Peace and Quiet No
Only a short walk to restaurants and pubs
The hotel had lovely views, the room was clean and had everything needed for an overnight stay. Breakfast had a good selection and veggie options were taken to order. There is no lift. Had to ask for tea bags and coffee etc for the room as there was none already in there.
Coffee and tea very welcome.. Rooms clean and as I would have expected. Good value for money. Reception area did not do justice to a Premier Inn, little more than a passage. Staircases and passages had a bad smell, and were intimidating.
Convenient, clean and quiet None
There were limited outlets in the room. I have a breathing machine to assist me when I sleep and it is difficult to lay comfortably with only one outlet across the room from the bed.
Good location by the lake, but only 10 minutes away by car from the Xscape centre which we were visiting
Quiet, rooms comfortable and a good breakfast. Very friendly and helpful hosts. Would definitely recommend to others. No complaints with regards to the hotel but we didn't have our own transport and the busses are few and far between which meant we had to rely on taxis.
staff were pleasant being overcharged for 1 of the rooms and nobody being able to deal with the reason why this was so and nobody capable of refunding the money, was told someone would be in touch and still nobody has
The location easy to get to Breakfast was not very good poor choice
The location was great very nice walks and parks nearby. The food in the restaurant was not very nice we had an evening meal the food looked very tired and the presentation was poor.We would not eat there again
Location of the hotel is very nice with lovely view of the lake, good walking area and the availability of the restaurant on site no
being able to listen to the birds adn walk round the lake
the location 1. no bedding for my daughters bed 2. cost of parking 3. only 1 set of towels for 3 of us
Our room had a wooden balcony which over looked the lake. it was gorgeous, the room was spotless, the staff were friendly & the breakfast was hot & freshly made. You have to pay for parking as it's on the lake which is privately owned
As in all premier inn's the beds are very comfortable. The location on the lakeside with all the wildlife is so rewarding as was the circular 2 mile walk. Premier Inn's should consider refunding the £3.50 parking charge to residents. This is the first time I've had to pay for parking at an Hotel
Good location, within easy reach of M1 and both city centre. The staff were the friendliest I've ever encountered, really helpful and obliging. Being next to the boating lake, early on Sunday morning the boating staff were prepping rides for the day (i.e. pressure washer cleaning the boats etc) plus the remote control boats were racing early. This was quite noisy but it wouldn't deter me from staying here again.
Great breakfast, helpful and efficient staff, good location. Wasn't aware that payment was required on arrival - we thought (incorrectly) that this had already been taken. More teabags in the room please.
No stairs as requested. Good fOOD Lacked local people with familiraty to stony
Good value. Reasonably comfortable room well equipped.Breakfast choices good. Staff friendly. Room decor rather tired. Room a little cramped, therefore bed not a large double. Lighting in room rather dull.Some delay in getting the order of things right at breakfast E.g long wait for tea/coffee, toast not arriving with main breakfast.
We attended a wedding reception which was organised very well - our room was comfortable. No dislikes at all
I was looking for a rustic village inn with some character, this is exactly what I got, wooden beams in the room and antique furniture, slanting floors and creaking floorboards. The Cock Hotel is comfy and cosy and very welcoming. Perfect for a weekend getaway, we would defintely go back. Very happy customer.
It was quieter than we expected which was good. Had a good feel to it. It will be better when the renovations are complete. It will be an achievement to complete by 9th!
Good position with plenty to do in town Late party with loud music playing. No lights working on the corridor of the Coach House
Comfortable hotel with interesting history
Good service and value.
good food,warm and comfortable room lack of television channels in room ,could only get 4 tv stations ,no channel five
The food was excellant