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The staff, from the second we walked in to the moment we left were helpful, welcoming and friendly. Very accommodating. They more than made up for the physical flaws and turned the stay from a begrudged expense to a pleasant experience. There was a mistake in our room (probably my fault) and the desk goddess quickly, cheerfully, and effortlessly changed us to a room that suited our needs. For the price we paid I was appalled at the condition of the carpeting; stained beyond belief, worn, frayed. Frankly it was shocking. I know, a dumb thing to be shocked at but it was that bad. The ice machines didn't work on several floors. Parking was ridiculous; we had to pay for it and still couldn't park in the hotel lot, necessitating extra hassle on our parts. It is my understanding that there were some events going on that night (weddings, I'm guessing) that filled up the hotel lot but it seems to me it would be more equitable for those attendees to park in the parking garage rather than sending the overnight guests to the parking garage across the street.
Clean, nice facility, excellent staff interaction, good restaurant and adjoining Starbucks. Great location on U of M campus allowed easy walk across to West Bank.
The shower is amazing! Comfortable beds. All of the staff was VERY friendly and helpful. Free shuttle. I was charged $256 per night for the same room that costed $120 in May of this year. Parking is $15 per night. I called days ahead asking for a certain view, didn't happen.
The uniqueness of the hotel. Has it's own look - very different than the typical Marriott, Hyatt, etc. Nothing is included! You are charged for every little thing on top of the already over inflated price.
Excellent location! Good service. Fun and relaxed atmosphere.
We liked the location. Lobby is wonderfully furnished. Food at the Beacons was mediocre at best. We ordered $11.00 glasses of wine for 4 adults and the waitress said they must be served in plastic before college game. We looked around and other people were being served with glass glasses. I requested to have ours repoured into glass and she refused. Even after the game when we once more came in, they served us with plastic and others with glass. We left after one round of 4. We will not be returning to the Beacon pre or post game in the future.
We were told where to park with our fee. As we returned from our outing, there was a tow sticker on our car. How disheartening to travel 6 hours to visit family in the hospital and yet another 2 hour trip after that. What if our car had been towed? Would we have gotten to the hospital to see family or make it to work on time the next day?
The location was ideal since we were in down for a football game and the stadium was only 2 blocks away. Rooms were spacious. I liked the in room coffee, The electric plug ins were hard to use. Half of them would not let you plug anything into them. I found the beds to be hard and the pillows way to soft.
It was a great location for our needs - the staff were very helpful and friendly There were a number of simple mix-ups in billing - not getting the room we booked - having to move rooms a number of times, but staff worked hard to rectify.
Room was dirty. The cosmetic comforter had a blood stain (or something that looked like blood). Bellhop answered the phone every 1/3 times. Shuttle ride to conference center was very stuffy, hot.
Sophisticated Get beds The staff was super friendly The fee for parking
The staff was very helpful and friendly. Coffee bar is a very nice touch. Rooms are very functional. The location and free parking make it a great value!
The room was simple and highly functional. Everything worked together well. Especially enjoyed the coffee machine in the lobby that made a decent cappuccino. Could not believe that parking was free. The fan in the bathroom was louder than I would have wanted it to be.
Quiet, access to u of mn and Excel Energy Center
The staff were exceptionally friendly and went out of our way to assist us. No
close to the metrodome and to downtown minneapolis the cab fair was good and easy to tell how to get back to hotel
Hotel location is in an industrial park business area and while that was convenient for my purpose it is not near many restaurants, shopping or other attractions.
Courtesy of the staff, environmentally conscious and the restaurant was great. It will be great to have a shower by the pool for cleaning before getting into the pool or Jacuzzi.
Restaurant, beds, location near highway, lobby area with piano and fireplace. Would have liked a complimentary breakfast...
Good location Rowdy, loud guests made for an unusual and unpleasant stay. this is a very basic, utilitarian hotel.