Check in went smoothly, the staff were friendly. They were able to accommodate an early check in and a late check out which was exactly what we needed for our stay for a friend's wedding. Loved the clean white smooth bed sheets. And the shower is amazing! The walls are thin. We woke up few times early in the morning. We could hear the couple talking, opening closing drawers, and opening plastic wraps. The refrigerator and a/c are a bit noisy... the little light from the a/c is also pretty bright too.
Great bees and nice rooms. The location was far away. The pool was closed but was advertised as open. I think it should be heated to provide more activities.
Convenience to the city and the wineries
Location and staff The facility needs significant upgrade. Felt like it's a condo in 1990.
We had visited Silverado about 35 years ago. I don't think they changed the carpet or the decor in all those years. Everything looked old and shoddy. It definitely is not the luxury resort which we remembered, and as such is way overpriced. Their computer system must be very old as it took almost 30 minutes for us top check out while they were awaiting our breakfast bill. Although the staff was friendly, they did not seem well trained. Overall, it was a disappointment.
The grounds/golf course is really nice. For the premium price, the facilities look a little tired. It needs a serious upgrade. The two bedroom suites are not even a part of the resort. You have to drive out of the property to get there.
Loved the property/ the grounds. Very beautiful. Staff was terrible. Service was terrible. Room was very small.
Alexis at the front desk was absolutely wonderful!!!!!! I had the best trip I've had in years. It was breathtaking and the staff was very friendly. I would recommend the silverado to anyone that wants to have a truly great time in napa! Nothing
I liked the layout and it was clean with a comfortable bed. The parking at the timeshares, very small spaces especially when you are next to the bushes.
Staff was great, room great, and activities were nice. Would recommend to all, but can't say enough about the staff... Nothing had a great trip
The property and grounds are beautiful Our room was tiny and uncomfortable. No place to sit except the bed or a stiff slipper chair. Somewhat dated decor. The door to the bathroom didn't open completely because it hit the toilet. Once in the bathroom almost impossible to turn around. Overall we were very disappointed. This was not worth $300+ per night.
Quiet and tranquil setting on in a small golf course community Dated décor. The TV was from the 1980's.
Great customer service, beautiful courtyard and loved the complimentary breakfast. Ceiling was a little thin, could hear upstairs guests stomping around at 6am.
Location and included breakfast and happy hour. No individual AC units per room. Meaning the AC is the same temperature throughout the whole facility. Our room was a sauna and we had the worst sleep ever. We complained and were given a fan, but all that did was blow the hot air around.
Great place to stay! Stayed in a suite and the room was clean and large. Enjoyed the breakfast as well. Facilities were great, loved the pools and swans! Happy hour left something to be desired, but I can't complain about free alcohol and snacks. Parking was limited also but was never an issue
Room and breakfast. We were on vacation with our young children and while the facilities were lovely we could not enjoy them as pretty much the entire hotel allowed smoking exciting for one small outdoor seating area that actually included a sign 'designated for non smokers'. It really put us off returning to this hotel.
The breakfast and manager's reception were a good value. Location is very convenient to the historical downtown, where the majority of the restaurants are located. It was a $6 uber ride most nights. The location is also very close to the highway, making it very easy to get to the wineries. They didn't vacuum the floors! On the second day, we found popcorn next to furniture that we hadn't used the first day, and we hasn't eaten any popcorn. If you want a king-size bed, you have to book direct. And be aware - they say they offer rooms with two queen-size beds, but they're actually full-size beds.
The free breakfast buffet was great. The managers happy hour every night was also very nice. The bed was decent The insulation between the floors is pretty poor. We could hear the people upstairs walking around. There was also some long-term stains on the towels that were in our room.
Beautiful Hotel!!! Breakfast was not well organized, i would rather pay for it instead
This place needs to update its heat/cooling systems. The whole hotel has to be on either heat or cool in order to get your room where you want it temperature wise. I will not stay here again! The first room that we were given was like a dungeon, all slate floors and it was cold and dark, our second room had mold growth in the shower. Please read above. The free breakfast was great and the hotel looks great, outside
The facility was beautiful, much more than I expected. The cook to order breakfast was a bonus. Room appeared clean at first glance, but I dropped something between the couch and needed to move it. The floor had a layer of dirt and there was food, clothing and all sorts of other stuff. The pull out bed and extra blanket in the closet were both soiled.
Much nicer than any other Embassy Suites that we have stayed at. Sevice was great. We had booked two double beds and when they didn't have that available, they resolved it by giving us two rooms.
Went with wheelchair. Despite an old hotel, everything looked new, although maintaining the old fashion look, and barrier-free. Right restaurants on the block, right behind is the river with paved ramps and walkways, perfect for strolling in a wheelchair. Breakfast room service comes standard with the stay. Best wheelchair vacation.
Room was clean and beautiful. Beds had feather beds, down comforter, down pillows. Beautiful marble bathroom had robes and and all amenities. Very generous with towels. Breakfast from wonderful bakery next door was included and they pour you a glass of wine on check-in. Rooms had coffee maker, and they deliver water and chocolate later in the day. Walking distance to all of downtown restaurants, etc. Free wifi & parking. It was just perfect. nothing! It couldn't have been a better experience
The room was very nice, clean, and comfortable. The location of our room was less than satisfactory. Much of the night their were noisey activities happening. We could hear the auction, music, dj, etc as if they were in our room with us.
Nice location Very comfortable rooms Pool on the small side for that size resort Food at wedding reception was disappointing Meat was dry and fish was mushy
The resort was beautiful. Lots to do on site. Nice cafe for breakfast/coffee. The resort did not honor the reservation for a two queen bed room as reserved.
I've stayed here for both business and leisure now and love the cleanliness and staff! Free valet is great with plenty of parking on-site. • 20 minute drive to Downtown Yountville • Food at the pool and Siena are expensive
Spa services were great Hotel was very full and room was "upgraded" to a suite. Was not told before getting into room, suite was over Crush night club. Woken up at 12, 1, and 3 a.m. by drunk people yelling and leaving club. Despite calling front desk, noise continued. View from patio was of the building across the way and patio had a nest with dead bird inside. Not what I booked or expected. Had two previous stays here which were great. This was terrible and I never want to return there.
Along with a Bible, there was a crucifix and a rosary in each room. I am Catholic and have never seen this before. It was amazing. Thank you.
Great location Trash strewn hallways Elevators not working Soft lumpy bed Ants in shower Staff could care less
The room was beautiful with nice decor. it was pretty specious with a king size bed and a pull out queen size sofa bed. The welcoming bottle of wine was great. The whole property was beautiful esp. with the winery facing hotel. Our only regret was no one came to clean up our room even when the "no disturb" sign was not hanging outside the door. One cannot turn on the shower while standing outside the bathtub. As a result, one has to go inside the tub, turn on the water and stay inside the tub to wait for the water to turn warm.
The property could have been better kept. There were a few fix-it items in the rooms. The lounge chairs outside looked a little worn and dirty. It seemed like there had been a few parties that weekend but the clean up is key for all guests to enjoy. Those small touches could make all the difference.
Spa services and bowling
Great products in the bathroom! We asked for a toothbrush and it took them >30 min to bring it, and then only brought one when we asked for two.
Great and comfortable accommodations with great locations for Napa Valley attractions. Outstanding customer service!
I enjoyed my stay there entirely! Unable to think of anything.
For a 2 star hotel, i was shocked to see how nice the rooms are. I normally stay at 3 star and above hotels, but i was trying to save money this time around and i was shocked at how nice the room was! The room was a little small, but all new tv's and the bed was ridiculously comfortable and large! Its not the most romantic place, but if your looking for somewhere to stay, i HIGHLY recompensed this hotel. DIAMOND IN THE RUFF!
Nice room for what we needed. Big enough. Nice bathroom. Decent breakfast selection. Stain on one of the bed sheets. Spider in the bed. Weird knocking noise from bathroom.
Like a 1950s motel, wonderful beds, nice breakfast. Have stayed here repeatedly over the years. Cheaper through Kayak than direct from them.
I was disappointed with the staff's inexperience and complete unwillingness to help because I booked wth a 3rd party. The receptionist was sarcastic, laughed at me, and had poor customer service.
nice place to stay. enjoyed our stay . could not access wi-fi in room 7.
I've stayed here before and came back because 1) the price is reasonable compared to other Napa motels 2) the history of the place (think Hollywood) is intriguing) 3) Nice pool and lawn with BBQ 3) Free continental breakfast Free WiFi was weak but usable in my room. It is better in other rooms.
You wouldn't expect such a great place by the two stars or exterior but wine valley was great! Awesome rooms that were clean, the staff was super friendly and helpful, and we were able to comfortable unwell into town. We will definitely stay here again!
Beds are very confortable Breakfast could be more complete
I like the location of this property and the farmhouse design and vibe. The grounds are beautiful and the set up of cottages is really cool. Beds were quite comfy. Our cottage was poorly located next to the highway. Luckily I turned on the AC and the fan noise drowned most of it out. The cottage had several things that needed attention. Cracked tile, tons of scuffs on the walls, bathroom fixtures hadn't been wiped down and appeared dusty. Like a film of dust on the lotion dispenser is not ok. My husband and I asked to check in early and were not told that the room they had was a room with 2 full beds. We have two young kids and for 900$ a night, one king bed would have been nice. The staff at the check in were less than friendly or accommodating. I had to ask for water and they looked at me like that was a crazy request. A hotel of this caliber should offer water upon arrival especially on 90 degree days. Overall I was disappointed. I wanted so much more from this property and it just wasn't there. I likely won't return.
Dyan and my eyebrow attendant (I am so sorry I cannot remember her name) did a wonderful job for me. I am in process of moving to sf (from fl) and am considering having them do my nails, etc on a regular basis. Cleanliness of the room and the deal I received via one of the booking agencies on Trip Advisor. Charge for Valet parking is too high, especially considering I always walked over to my car and did not have the guys 'go get it'.
We were Marriott rewards members and received very thoughtful care throughout the visit. Large, comfortable, clean room Location is good, but car-dependent. Napa downtown is a 10 min drive.
Concierge was very helpful, friendly and accommodating. The front desk staff always took time to answer questions. Most unique part was the nightly wine tasting from local wineries. It was a great perk for your guests, and also a great opportunity for the local, boutique wineries to display their product. Win/Win/Win Traffic in area was difficult to manuever at times.
Excellent location and amenities. Grounds looked great. Room was well appointed. The hallway carpet could use replacing.
Ok for visiting wine country, but rooms facing the busy street should be avoided Location on busy street
Rooms are very clean but a bit tired - the basin in the bathroom was cracked and the extendable clothes line over thre bath was broken. The hallways are even more worn looking and dated but still comfortable place to stay.
The bed was incredibly comfortable, one of the best. Nothing. It was very nice, convenient to the local wineries.
My wife and I stayed one night for our anniversary at the Napa Valley Marriott. It left a lot to be desired. We have stayed at various other hotels in the Napa and this one did not even come close. For starters, the walls are paper thin (to the point where you can actually hear people in other rooms blowing their nose). While we were there, two holiday parties were going on. We called the front desk to complain about noise at 11:30pm and were told that they could not do anything since the parties both paid a considerable amount of money to host the events. This hotel puts large gatherings ahead of individual hotel guests and for this reason we will not be back.
very friendly and accommodating staff. Very comfortable beds! walls seem pretty thin. Could hear the vacuum cleaner above us.
It's fine. Napa Valley planners prohibit too many hotels being built, so you really don't have much choice and there's no good "deals" anywhere. So, this is on the Southern side of the valley, and acts as a "gateway" hotel. I can tell you it is over-priced, but I guess that is relative. It's just crazy that you can find much, much nicer hotels in The City for half the rate.
Nothing Pool area and outdoor seating was completely under construction. No where to sit outside. Paid for a garden view room and looked at the parking lot. Very disappointed with stay. Complained to front desk and had small amount taken off our bill. Dirty and doors ro outside not secure.
hotel itself is nice - rooms are great, location is great, free parking. check-in process and staff are not service-oriented at all. i was told the room would be ready (early) by noon, then when I arrived they said they didn't know when it would be ready, but they only guarantee by 4pm. At 4pm, they said that housekeeping was making up the room, but when I walked by the door, I could see that there was no one there. no apologies, no empathy. at 4:30pm, here was my exchange with them: check-in staff: they're working on your room right now me: 'no they're not, i just walked by the room and no one's there check-in staff: i'm not sure but they're working on your room right now me: i literally just walked by the room - there's no one working on it check-in staff: they're working on it right now, and we'll let you know as soon as its ready oh, and did i mention I have diamond status with Hyatt? Can't even imagine how they treat 'regular' customers.
The highs -Beautiful bathroom -Extremely fast check in -Complimentary wine -Complimentary non-alcoholic snacks and drinks in the room -The bed -The Decor -the SILENCE The Lows -That we stayed such a short time
The bed was uber comfy. Bathroom slider style door doesn't afford any privacy. Street rooms are very loud making it impossible to leave slider door open to enjoy the crisp Napa air. Inconvenient self parking, no real self park entrance to lobby for check in. Overall the condition of the room lacks consistent maintenance between guests, i.e. Unknown origin of wall stains in sleep room and bathroom. Will NOT return to this property for future stays in Wine Country.
Informal but attentive service,comfortable roomwhere everything worked . Young friendly helpful staff. Great breakfast. Walking distance toany shops and sites. I was at a Hyatt property,Pier 66, in Fort Lauderdale last month and it was BAD, a disaster and i almost canceled this booking glad I Didnt
Great breakfast, great location Great service
Standard Westin property. Good location for Napa Valley visit. Property seemed to be trying just a little too hard to be a super-luxury resort, but then came up short in delivery. Had to ask multiple times for items promised earlier. Front desk lost a package we left for another guest.
The rooms were spacious and I loved the pool area and the beauty of the facility. Being so close to the Silverado Trail was a bonus. It was pricier than it should have been.
The staff was very friendly and helpful in arranging a winery visit. Several of the "amenities" were closed or inaccessible during our stay. We were also placed in a room adjacent to the massive ac system which of course droned on during the whole of our stay, making it difficult to enjoy the balcony much less get a good night's sleep.
\coffee on the floor early am. very helpful staff. The small bed
I LOVED our stay at the Candle Light Inn. It is in a nice private location, close to Napa. The breakfast every morning was fantastic, the staff was friendly and helpful and the rooms were delightful. Truly a wonderful experience for my wife and I celebrating our anniversary in Napa. There is honestly not to much to critique. I guess if I had to nit-pick I would say the pool had some dirt in it from the surrounding trees. However, it was not enough to keep us from swimming and we weren't there because of the pool anyways.
The staff were very friendly. The housekeeping staff were exceptional.
The facility was glorious and beautiful. They even gave us a free upgrade! The cards kept getting de-activated.
big room, free shuttle service to downtown, laundry, free wine tastings coupons, hot free jacuzzi, free bottle of wine somewhere old furniture, very noisy laundry (in the room), always lines on reception, almost everything extra is very expensive
The rooms were fabulous! menu in the bar was sub par for a hotel of this caliber
Beautiful surroundings and Hotel very classy. Breakfast buffet low budget, ordered breakfast off menu next day and waited 35 minutes for oatmeal that never came, walked out.
We stayed in the one-bedroom suite (74 sqm). Very large and comfortable room. Very well furnished and equipped (washing machine, dish washer, two wash-basin). Lovely jacuzzi at the bedside. Comfortable dining table at the balcony - had a nice breakfast there everyday. Great location for Napa trek Walls are too thin. Noises from upstairs and next door are not insulated at all.
I am sure it will be nice when it is done. Help with our bags to our room never arrived, our shower was clogged for days, it was somewhat hard to find.
Amazing spa. Great hotel, huge room and private balcony to enjoy coffee in morning or wine at night. Explore the property you will find many gems. Great location w/free shuttle to downtown napa. Not a single complaint.
Great hotel! Big end nice room.
ameneties toiletries were there. We had to call for toiletries such as shampoo, soap.
The resort was very nice! Rooms were clean and comfortable. Having our own balcony was an added plus. It was in a nice quiet location. We upgraded our room primarily because I knew my husband would enjoy having a fireplace, but there wasn't much of a fire - there were tiny blue flames that could barely be seen around the logs.
The comp wine and cheeses apon arrival and breakfast was good. Staff was really nice. Nothing was all great value for your money.
I'd say this is one rung above a motel, if that's what you're looking for and in Napa during high season this is your place. Staff was very friendly. Great location. Hair dryer was not attached to the wall (as it should have been, it was one of those hotel hair dryers) so it slipped all over the counter and overheated 3x while drying hair. Towels are old and ragged. Toilet seat was stained and old.
We arrive late and had missed the wine reception but the receptionist gave us 2 glasses of wine we could take up to the room. She then provided us with tons of information and recommendations. We took her recommendations and do not regret it one bit, for ashort stay in Napa I feel like we got the best of everything.
For being a no-frills type of hotel, I was very impressed. The staff was friendly and helpful, the hotel was very clean, the bed was incredibly comfortable and they even have a pool. Considering most visits to Napa include busy days wine tasting and evenings spent trying new delicious restaurants, I don't find that I need much more from a hotel than what the Napa Winery Inn has to offer.
Room was a good size, clean, comfy bed. the staff, location, and value are excellent! VERY outdated decor, bathroom doors, and ac/heater unit. Upgrades would help lift the overall ambiance.
Need to improve cleanses and amenities provided.
Convenient location (in town would be nicer, but for the price it's hard to argue with a few minute drive). Large, clean room, good bed, excellent shower, lots of convenient parking. Really, nothing to complain about. Would stay there again without hesitation.
Didn't care for the very high price. Way too expensive for a Best Western
Staff is excellent.... Friendly and helpful
Location, comfort and cleanliness Nothing. Everything was just fine
Clean room and bathroom Front desk lady was a little rude. The furnishings, bathroom space, shower head were average in quality. I have stayed in a Best Western Plus before in Carmel, and it was a really great experience, furnishings were modern, bathroom was impressive. This one in Napa however, is not the "Plus" experience. It's essentially the same quality as a normal Best Western but at "Plus" prices. Also, the view out of our hotel was a wooden fence. We did have a patio, so we could sit outside and stare at the wooden fence. They offered "free" upgrades you could choose via text... but none of them were actually available. If no options are actually available, why offer them? Very strange, would probably not stay again.
We were given a room on the bottom floor right outside the pool and hot tub area. The walls felt like they were paper thin, as we could hear every single noise from outside, as well as the rooms above us. This woke us up several times during the night, and staff were slow to respond. Overall it seemed very overpriced despite the location. Next time, we would be willing to spend a bit more money for more quality and a more comfortable stay.
Beautiful, clean facilities in a quiet neighborhood that is close to - just a short walk, or even shorter cab ride- the nightlife of downtown. While our room was small, it had lovely, tall windows and an amazing Jacuzzi-style bathtub (complete with jets!). We were only there for one night and didn't get to take advantage of the pool or hot tub, but those looked great. The staff was personable, and not intrusive at all. We were greeted on arrival, and there were complimentary beverages and hors d'oeuvres waiting in the dining room. Like everything in Napa, it's fairly expensive for comparable quality in other locales. But I prefer to stay in hotels with personality rather than do the resort thing, and the White House definitely has that.
Great location within walking distance of downtown Napa, the Wine Train, etc. Room furnishings are oddly cheap and modern, not in keeping with the era of the home. Hopefully the 2015 renovations will rectify this.
we had a great time. very nice people and a very nice b&b. we will visit again no complaints
I was there during the Napa earthquake - so the best thing was that the bed & breakfast did not collapse and hurt anyone. The thing that I did not like was that the bed & breakfast was damaged so much that we had to cut our stay short and seek other accommodations.
The location and the food were excellent. The bed was too squeaky. Could use more closet space.
Room jacuzzi nice bed! Quite, Killer stairs to room. Hotel rationed regular coffee for room coffeemaker,