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The Inn was better than we expected. Cleanliness was very good. Staff was helpful.
The assistance checking in and out - the person at the desk was well-trained and knowledgeable. The only complaint I can make is that I didn't have a car but was charged for parking. Not a big issue as I simply called the billing number after I returned home and had it corrected.
I was very impressed with your maid service - they were friendly, business like, happy and they aimed to please and do anything that you would like. Their cleaning was top notch. You should be very proud of them! Thank you
The hotel was clean and pretty quiet.
The size of the room and the hotel setup
Courtyards, family movie night Pools too far, inconvienent. Same with workout rooms.
I liked the proximity to the main area of Niagara.. walking distance to everything I wanted to do with my children. It was clean with very friendly staff at reception. The fridge froze everything that was in it overnight, so the kids couldnt have water or juice when they woke up as it was ice ! The people above us were quiet noisy at 10.00 p.m.
location was good and value for money is really good it was a little loud at times,lots of young children running around
Hotel is close to water park and the Clifton Hill locations
Rooms clean everyone pleasant very noisy in room above
I will remember to ask for an upper room next time as there are a lot of kids at this hotel and they run around all the time, right above us. Otherwise, great.
Nothing blew my mind about the place. Pool was VERY far from skyline inn. Spilled coffee grains on the carpet and it was never cleaned up when room service passed, during our three night stay. Also cups where CLEARLY wiped clean instead of being replaced by clean ones.
Hotellet er meget nemt at finde og har en fantastisk beliggenhed midt mellem den canadiske og amerikanske side af vandfaldene. Alle attraktioner er indenfor kort gåafstand. Bekvem parkering ved hotellet. Morgenmad burde være med i værelsesprisen. Hotellets morgenmadsrestaurant var lidt dyr.
Nothing I nooked this room and so did two other family members. My room was gross, stains all over the carpet , we didnt have a fridge or mocrowave . Our het tub was dirty and didnt work. The other two familes had nicer rooms with fridge microwave and falls view. They paod cheap price too. The applebees was cloed down for maintance . Over all experience i would never stay there again
The hotel is is Ina good location, easy walking distance to all attractions Hotel is dated. It need thou rough cleaning and update.
I didn't like that when they charge me for parking and no breakfast included.
It was a very short commute to the Hornblower Cruise, walking distance. 24/7 convenient store literally next door. One roll of toilet paper, fear of running out.
The Motel part of the hotel is from the 1960's. I upgraded to the Hotel part. Everything is very used and run down. The parking garage is scary (a coat of paint would go a long way). The rooms are used. The bed linens and towels are old and low quality. Some Days Inn Executives should spend a couple nights there.
The staff was very friendly. The room was clean. Good location very close to all amenities. The price was quite expensive considering there was no breakfast included. I was dissapointed there wasn't a mini-fridge in the room and the ice bucket was big enough for only 2 drinks. We had to use the recycling bin as a ice bucket instead.
. Staff was nice /helpful. Location was great / / room was clean Not much parking . A/C unit does not work . Water damaged room on walls & cealings
Noisy and full of bugs Nothing
Right near all of the attractions! Pool! Nice rooms! Only downside would be parking underground, but that wasn't a big deal with all of the other positive things about this hotel.
We were charged for parking and breakfast for one which was shown as free while booking No free parking No breakfast
Friendly, helpful staff. Comfortable bed and mostly clean rooms. Parking, despite the $10 charge for it, is decent and was allowed to leave my car there all day even after check out in order to continue my sight seeing. Pool is accessible only by walking across a court yard to the main building. More of a car motel than a hotel. Also, despite the room being clean, there was a lot of ants crawling in through the cracks near the bathroom entrance. Had to take paper And wash cloths to cover the areas to limit the amount of Ants coming in.
That the room was small and good price for one night. Could have been a little cleaner and not look so old like the bedding and could include a mini fridge Atleast
The location was great, everything is within walking distance. Not worth the price, especially since there is additional fees ontop of the room rate. Ended up paying an additional $120 on top of the room price for 2 nights. Parking was $29 a night. Pool area also needs to be updated and pool wasn't heated.
The best qualities I can say for the hotel are location, and staff friendliness (some of the staff anyway!) beds were smaller than expected, and the shower was filthy, prompting us to change rooms.
Fact it was connected to Casio Room was too hot ac wansnt working we couldn't sleep called downstairs a guy came up 3:30 he checked gave us a fan asked if another rom available he said not sure he will check for a call from downstairs telling us to go to another hotel!@3:30 am!!!
Location was great. Every thing was great.
Rainbow room restaurant and location by the falls Room was smaller than photo indicated
Very comfortable room and friendly staff. The view of the falls is excellent from the twelfth floor room I had. I was a little early since I needed to meet with the private tour guide for my local tour, and the staff was very accommodating and helpful. Nothing. It was a great stay.
Location near Falls. $29.99 Parking.
location It is dated, and the beds are uncomfortable, but it has character...
The view Too expensive parking
great location! everything was good
This guest did not leave comments about this hotel.
Location The room and bathroom were tiny. The 'falls view' was a little stated - if we stood and angled just right we could see the falls out of the fairly small window in the room. Not quite the view we were expecting for the price we paid.
center of action
Location and comfort. Maid was great. room is clean. no complaints
My husband and I really enjoyed the King size bed, very comfy. We really enjoyed the wonderful job that our cleaning staff (Connie) did with our room every day. I enjoyed the pool, but wished it was open longer. Before we got checked in I fell and sprinded my ankle due to a step that is very short, half the size of the next step when I walked in. Not one staff member came to help me up and I am still icing it due to swelling. I also had a lot of difficulty avoiding ciggarette smoke, at one time a young man was smoking right outside our hotel room. This makes me very sick due to being alergic to smoke!
easy to find. direct in center. enough parking place
Everything was great. The location, the food, the walk to the falls was only about a mile and was not a bad mile! The only thing we didn't like was the bed. It was not very comfortable but it was ok for the 1 night.
Everything was just easy and great, as advertised and included in room price: parking, (continental) breakfast, tea/coffee in the room, wireless internet. Excellent and professional service.
The cleanliness of the room was exceptional. The cleaning staff was very helpful. The construction outside my bedroom window. Outside doors could use a paint job.
I liked the location. Right on the hill i the middle of it all. Didn't have to walk far for anything I wanted to do.
Really near attractions and the falls. Good price. Event if it was crowdy in the streets, it was calm in the room. Parking is free and you don't need a car anyway at this place. We done the Skylon by foot. Didn't took CAA discount. That's about it.
Very comfortable bed. Enjoyed the location as very close to amenities and The Falls. Very loud air conditioner drowned out noise of nearby activities. Breakfast included. Smelled like cigarette smoke in our nonsmoking room. The toilet kept filling with water after flushing and we had to adjust and fix it on multiple occasions. Staff did not seem knowledgeable.
Proximity to the downtown area. The noise from adjacent rooms and the street was unbelievable. Out of 235-days per year I spend in hotels around the world, this was by far the noisest hotel I have ever stayed at.
Convenient location and good amenities incl. free wifi.
Spacious rooms, easy access by car, coffee maker and a microwave in the room. The jacuzzi was really nice.Just enough separate from the busiest streets in Niagara, which we found only positive. Still everything is within walking distance. No water boiler in the room. The breakfast was quite simple. No restaurant.
The whirlpool tub and king size bed in our room were fantastic. This hotel is in an excellent location and was within walking distance to all tourist attractions. The continental breakfast was out of many food items by 9:30 a.m. and all tables were full so there was nowhere to sit for breakfast.
Neat and clean
Very helpful and courteous staff, location and cleanliness.
We loved our room (we stayed in one of the King/Jacuzzi suites)! The breakfast was adequate...saved us time and money from having to go elsewhere! The staff at the front desk were very nice and helpful and able to answer all of our questions! Two small complaints, we didn't not get a "do not disturb" sign to put on our door and the pillows were terrible!
We enjoyed the rooms and the breakfast. We were unaware that we had to call ahead on the 800 number in order to get points. We were told that we can call and get the points applied. Will this work?
Very freindy staff,helpful,curteous,conventent location,well cared for premisis Did not like having to pay everyday to park my car,have never paid anywheres else .
Nice rooms with Jaccuzzi in the room. Confortable...Internet hookup a plus. Thin walls .... lots of noise in hallway late at night......
Convenient hotel for a visit to Niagara Falls.
Room was extremely spacious, staff was courtious
Great location None
Great location Very dated room and I had to hike up three floors, no elevators. Old style TV and air conditioner unit was extremely loud.
Close to Niagara falls. Nice front desk staff Confused about hotel building. Two on location, inn and hotel. Assumed the hotel was it.
Location Old hotel. No internet and check-in across the street.
Location to the falls. Breakfast not included.
Staff were pleasant but they were from the hotel next door. Actual blood on towels, which was disgusting. Room smelled musty and unclean. Otherwise everything in the hotel worked.
This guest did not leave comments about this hotel.
It needs to be said that there is no elevators and that everything you need to do from check in/out, to getting ice, to buying a drink involves going to the hotel next door, not sure if it is in the process of being bought out but very inconvenient.
walking distance to the attractions. It was just a place to sleep. could of been cleaner. Outdated. old beds.
Location to everything around Niagara Falls. We were able to walk everywhere. No wifi. Were were able to pick up the signal from the main hotel sometimes, but it wasn't always direct.
Good deal for an expensive city. Walking distance of everywhere I wanted to go. No bells and whistles just a straightforward room. I recommend the heart shaped jacuzzi rooms. Staff was extremely nice, went out of their way to help our group An ironing board would have been useful, but not really recommending anything that would just drive the cost up
Location is excellent! Room a little outdated but location makes up for it!
Location was great! The front desk which was located nex door the people were very nice My key kept not working Had to go back twice to get it re-done
The staff was awesome, the location was the best in town and free parking Pool opens at 10 am, too late, and closes at 10 pm way too early
It was to light at night, all the lights were on outside the windows which made it hard to sleep
My bf and I stayed here for only one night in a whirlpool room. The room also had a fireplace which was nice and worked great. The entire room was VERY clean it was a great stay. Upon our arrival we were at the ice machine and saw a cleaning lady delivering a fridge to another room, since we were filling up on a tonne of ice she asked if we would like one in our room, she found a fridge and delivered it to our room immediatly! The pool is in a weird location but that didnt bother us and we didnt use it anyway. Hotel is right beside Nightmares and accross the street from Nigara Casino and a waterpark. We would definatly go back to this hotel!
It was right in the heart of downtown and was so easy to go everywhere on foot. No added expense for taxi's or parking. The only critique I could give is that the pool was not open as late as I would have liked. It closed at 10 p.m.
Overall, the room seemed mostly clean, but very dated. The bed was huge and very clean. Amenities were minimal, but the staff was friendly and very helpful to this first time traveler to Niagara Falls. There was a convention of cheerleaders the weekend I was there and they kindly put me in a honeymoon suite away frim the noise. The location can't be beat. It's right across the street from the Clifton Hill entertainment district and about a 10 minute walk to the Falls. Lots of places to eat, even if you are like me with lots of dietary restrictions. The in house free breakfast is standard hotel issue, but nice to have on busy days. Some of the towels were slightly dirty and there was mold on the shower curtain. The swimming pool and the whirlpool are inside the front entrance (same place as the breakfast and check-in), so it's very hot and humid in that space. It also smells of chlorine everywhere in the hotel. For this reason, I think, the air conditioner was on the whole time (even though I had turned the room unit to heat, because it was snowing outside)! The room never smelled of chlorine though. The TV reception was also spotty at best, but ultimately not an issue, as I was out most of the time. The elevators are a little slow, but very cool, one being glass and facing the inside of the lobby.
the location - it was central and near to the Niagara Falls but nevertheless our room was quiet and peaceful.Unual swimming pool set-up in the receptiion area. Our rooms did not have a window opening to the outside - only onto the corridor outside the room - hence it felt somewhat claustrophobic.The breakfast area was very crowded and a bit chaotic.
Clean, great staff, nice lobby. No exercise room
I booked room in Nov. 2014. The hotel was close to many attractions in Niagara Falls, and at a reasonable walking distance from the Falls. It is clean, modern, offers a decent breakfast and the room we had was very good. The beds were quite comfortable. Its indoor facilities include a pool, Jaccuzzi and sauna. One of its main advantage is the free parking, which in NF is a big deal! Overall, definitely a recommendable hotel. On week-ends, expect families with kids that will monopolize the pool and Jacuzzi at certain times. Can't think of anything!
The room was large and bright and extremely clean. The front desk staff were very friendly and helpful. The hotel was less than a 5 min walk from Cliffton Hill and was close to dining and shopping. It was a great stress-free weekend away for my husband and I...we parked our car in the parking lot and didn't have to take it out again until it was time to go home. Many of the rooms face the lobby, which holds the pool and dinning area. It did become loud at about 2:30 in the morning, because the floors are tile and it was echo. The signs around the hotel ask for guests to respect those sleeping, and if you are inthe lobby area to please stay quiet after 10pm, however it did not seem like that rule was enforced at all.
I liked the second bedroom No
Huge room, great location Very loud air conditioner, no refrigerator in room, poor quality hot breakfast items
Not bad but too expensive for the services
It was very clean and centrally located! Accurate to reviews, it was very loud until 2 am. But as we didn't mind noise that's totally fine.
Location Karaoke too noisy until 2h30 am, it is not easy to sleep.
Location Old dated
The location was great for walking to the falls and we saved a tremendous amount on parking. Plus the queen bedroom was pretty nice, though the bed was extremely firm. The queen room had a balcony though which was great at night (it was shared with the other room but we were by ourselves every night). The host was late and inattentive. We were locked out for twenty minutes because she left when we were scheduled to check in. Every time we saw her she seemed almost confused by us wanting to speak to her. Or maybe even annoyed. Breakfast was an egg and a half plus some toast. We spoke to a family at the table who said they had eaten the same thing three days in a row. Our host was just not someone you'd want taking care of you for the weekend. I say "host" because she never actually introduced herself the three days we were there. The original room we paid for promised a king bed, when in reality it was two twin beds pushed together. She told us no one had ever complained before. Luckily the queen room happened to be available so we switched.