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Their elevator works faster & their media in their tv was good. Thiers no menu for food if incase I want to order hotel food. I wish they have 24 hr hotel restaurant.
the location The Jacuzzi tub, the TV didn't work properly (they were advised but did nothing)
it was close enough to clifton hill,and the falls that you didn't have to drive drunken teenagers on our floor
Location It was wicked humid out and the air conditioning was busted in our room, we were given a very small discount
I liked the presentation of the room it self. And it was close to everything. The front desk staff(girl) could learn how to smile.
Excellent price, clean, friendly staff. Only complaint - turn up the heat in the hot tub Hot tub too cold
service no fridge in the room, poor TV (too few channels) , parking view
leaving it ! The room was dirty and the quality of the sheets were cheap, it was smelly althought we brought it to the attention of the staff, it made no difference.
Centrally located, convenient walking distance to falls and all attractions
Good pool,hut tub and sanua Wifi wasn't that good ... At least not up on the 4th floor
Very relaxing vacation. Refrigerators should be complimentary.
STAFF WAS VERY CARING . PARKING VERY CONVIENENT . 2 COMPUTERS AND PRINTER IN BUSINESS AREA FOR USE . LARGE IN ROOM SAFE . THIN WALLS . HAD HONEYMOONERS ON ONE SIDE MAKING "NOISES" AT 2am and again at 5am 2 days in a row . ON THE OTHER SIDE COUPLE PLAYED RADIO AND OPENED , CLOSED , LATCHED ADJOINING DOOR AT 4:30 am THEN HAD LOUD CONVERSATION . MATRESSES TOO SOFT . HOT / COLD INDICATOR IN SHOWER WAS OPPOSITE OF ACTUAL OPERATION .
Room was clean Every time I go they give me excuse that they have water problem even after I reserved a room online then they shift me to a lower class room for same price which is not fair it's a ripoff
The hotel is conveniently close to all the attractions, yet it doesn't feel loud or crowded. We really took advantage of the indoor and outdoor pool, the spa, and the sauna. The rooms are spacious, comfortable, and clean. We had a great view of the park and the city landmarks. I've stayed in Niagara before and this was the better experience by far.
It was clean, comfortable, good location. We had no issues whatever. It was not fancy, but e erything was functionable. No issues whatever.
Location and cleanliness. Expensive breakfast and parking
Great location close to Falls and everything !! Will stay there our next trip
Very nice room, clean and great location. Not enough towels for two people... Refrigerator didn't work.. A/C is poor.. Hardly cooled the room. Staff not so welcoming nor friendly at desk.
We watched the nightly 10 pm fireworks right from our room window. We walked to all the Clifton Hill attractions. The indoor pool & hot tub were great for the kids. Liked everything
Loved the location, the room was great, the service was great, and the hotel did stay very quiet and there were 3 sports teams while we were there. The wait time for the elevator was 15 minutes at peak time. And I would suggest going out for breakfast.
Our room was very nice with a jacuzzi tub which was a pleasant surprise. Our view was nothing to enjoy. The staff was not very helpful with directions to the local attractions.
Location and cleanliness Parking was added on at the end of stay. We would have appreciated notification of parking fee prior to stay since parking lot adjacent to hotel was $5/night.
Rooms were big Great view of the city Walking distance to Niagara falls King size room had a pool out coach
Very clean. Large room. Refrigerator included. Good beds. Good location. Parking aloud for checkout day. Nice staff. Very pretty hotel. Also, I forgot a nice belt and they called me to tell me. They are even sending it out without charging me for postage. Thanks Doubletree.
It was close to many of the attractions. Mattress was too hard, pillows were too soft--no support.
The staff, the warm chocolate chip cookies we received when we arrived, the view from out room, the suite and layout of our room. The price was a little high, but all of Niagara Falls is a little pricey!!
Everything was fantastic Nothing
The lobby was beautiful! Warm and inviting. The front desk staff are friendly .Our room was lovely. The beds are amazingly comfortable!! Big and fluffy, like a sleeping on a cloud. The rooms are clean, the towels were fluffy and big.. The coffee in maker in the room was perfect. I would have preferred more creamers.but still perfect. The hotel is centrally located between the falls and Clinton Hill. About a 15-20 min walk to each, We certainly got our exercise !!! The Aveda Spa is wonderful. We each had a 55 min massage with a scalp treatment that felt and smelled amazing!! The indoor pool and sauna was the icing on the cake!! Would absolutely stay here again!!! Napoli Italian restaurant located one block away is delicious!! Would certainly go for a delicious relaxing meal!! The Ossa buco gnocci is to die for!! Dont miss the illuminated falls. Spectacular!! Be prepared to spend money. Food and entertainment is very expensive. This has nothing to do with the hotel. It is just reality in this area. Once i got over how $$$ everything is I relaxed, went with it and had a really enjoyable time.
The hotel lobby was beautiful and clean. It also had a full Starbucks beside the gift shop if you dislike the in-room coffee pot coffee. The room was very clean and the linens looked fresh and new. Overall, I would be happy to stay here again in the future. The bath towels were rough and thin and didn't do much absorbing. Also, the basic room is only available as two queen size beds. To get a king size bed you have to upgrade to a jacuzzi suite. Not a deal breaker but also not very "couple friendly."
Location, view from room, darkening shade for comfortable sleep. Would have looked a small table for the easy chair. view of the falls was somewhat obstructed, we mainly saw the mist and top of the falls, but couldn't see the horshoe falls at all. We had requested fall view room.
Pool and spa were excellent. Room was spacious and clean. Hotel was very comfortable and welcoming. I liked the free cookies. Would stay there again and recommend it Nothing
The warm cookies were very tasty and the room was comfortable. TV was good, nice big fridge. Didn't get a chance to use the pool. Nothing, it's a good place.
The ambience of the lobby has a warm friendly feel...very nice. For the price I shouldn't have had to pay for parking ($13) to only be told immediately after not responsible for my vehicle AND the SECURE lot next door was cheaper. Although the view of the falls was decent from our room the strong stench of cigarettes filled the room and the Jacuzzi tub didn't work. We didn't complain but we feel that because we arrived (12:00) early for a 3:30 checkin they could've done better. We wouldn't stay here twice...sorry.
Staff was very accomodating;restaurant food was better than expected and prices were surprisingly reasonable. Restaurant staff were all exceptional.Loved the on site Spa-I always visit when we stay here.Beds were very comfortable Housekeeping did not replenish toiletries,coffee as expected.On site Starbucks do not accept Starbucks cards.Bath towels could use an upgrade
I loved the location! The stuff was very nice, room had everything we needed. There was an "old carpet" smell in the hallway and the room. I mean it nothing that will burn the nose hair but it was there.
location I was charge extra for a full parking Parking lot. Room is dark and tv super old , with 5 channels. They offer Wii fi ,but it was not able . I complained and a handyman came to help me and He said sorry. It does not work on 8 floor. Luis Araoz
Only thing good at this hotel is location. The room smelled like cigarette smoke (our clothes and hair smelled just from being in there). The curtains looked and smelled like they have never been washed since they were put up. Even the air coming out of the a/c unit smelled. Stained carpeting. Tried to get a different room but was told none available. Front desk staff not helpful. (During our 4 day stay we dealt with a broken toilet, broken safe, dog barking through night, elevator broken for 2 days). This hotel is for smokers and people traveling with dogs. Wish we had left as soon as we smelled the room.
Had the junior suite which was very spacious (however friend also had suite that was slightly smaller so specify when booking). Overall was a decent stay for one night but wouldn't want extended stay there. Close to clubs and shopping! For some reason the tv channels were seriously lacking. Aimed to be back in room for jays game but couldn't get it on tv! Also mini-fridge and microwave are great to have but seriously small and outdated! My friends and I joked that this was a hotel-motel feel.
Total cost for a King bed and fold out couch was $57.50 (US). You could see the American Falls from our window. They would probably be obscured by trees when their leaves return. Pool area was fine, perhaps a little stark. Bed was somewhat comfortable. The room was kept up. For some reason, there was a plastic bag over the smoke detector. Walls seem very thin. Could hear the neighboring TV very clearly. We used the noisy fan to create white noise to drown out the TV. Our door would rattle when the neighboring door would shut. The bathroom could use some work. The light colored tile grout was turning black and tiles cracked.
the location was excellent. the hotel was clearly in a run down state. it did not warrant the price tag for staying there. simple things like removing/cleaning notice boards in the elevators would go a long way to give the illusion of better upkeep. impressions are important.
Centrally located. Most sites walking distance. Needs updating, parking should be free if you stay there... plus my car was dinged in the lot!
It was good price and close to the falls and Clifton hills My room did not have a jacuzzie tub like in the description I was kind of disappointed by that
Very dirty. Un safe. Was warned about shady characters walking around. Water stains on furniture.
godd service and quick response to urgent needs everthing seems normal
warm welcome, enjoyed the restaurant's breakfast. friendly staff at the reception etc. pillows were very old, need to change them.
I asked for alternative means to travel to Buffalo Airport (a texi costs 75 $ !!!!) and received a poor reply; they did not care very much. Too expensive
The location was great, not to much in the hustle and bustle but walking distance to everything! Staff was friendly and quick check in. There was a partially used open bar of soap in our shower when we got there, and some small stuff on the floor. Beds could use more pillows.
Nice room Nice view The noise level from other room late into the night was real loud. We could understand what they were sayin most of the time
Beds were very comfortable. I didn't expect to pay for parking. I felt the breakfast was expensive for what you got.
This hotel gave me scabies!! Do I need to say any more!
The room was really big and the bathroom was separated so that someone could use the shower while the other person could use the sink. The breakfast was ok allthough not big of a choise. You could choose between 3 meals. I would stay here again. The room had no safe and no fridge. Other than that it was good.
Location great. Staff excellent. Room very nice, very clean. Shower was Awsome-water pressure fantastic, tub nice and deep too. View great. Everything was just fine...
Close proximty to all attractions No wireless internet available in rooms
The staff were very friendly and helpful. The rooms were nice and comfortable. Loved the outdoor mini pool! Great place to stay if you don't want to use the amenities and need somewhere close to the falls. There was a bit of mold on the tiles in the shower. There were a lot of kids who were using the pools and jacuzzi unsupervised. The pools and jacuzzi were filthy and we were unable to go in and enjoy it. There was a sludge in the jacuzzi because the kids at the hotel were running around outside then jumping in. It was full of grass and dirt. The pool water was merky and the chlorine wasn't helping the situation. The towels had a wierd smell to them and they were a little frayed and old. Maybe a towel upgrade would be nice.
helpful staff, excellent breakfast, booked 2 rooms for 3 persons, a small discount for 2nd room would have been appreciated since only one bed was used and one breakfast consummed
The price was great
The price, included free parking, and staff were all very nice. The hotel seemed to be within walking distance of everything, including the falls. It was also right next to Jimmy Buffett's Margaritaville. We got assigned a room that had vending machines directly outside of our room. We couldn't hear people but what was a bummer was that the extra space that was taken out of our room for the vending area was compensated by taking room from our balcony. This made it very small. Enjoyable none the less.
convenient location mattress is so old and uncomfortable
We had a perfect stay with a clean quiet room within a short walking distance to all the Niagara Falls sights.
The staff was very helpful & friendly! We were able to gets parking pass even though we arrived early! The room was quite nice! Could hear crying baby next door- maybe because of thin walls or the connecting doors? Also, although the ice machine owe to our room was convenient, it was also noisy late at night. Happily the baby didn't cry long and we were so tired it may not have mattered much anyway!
We came with two kids under 5. This hotel was reasonable walking distance to the falls with free parking, had clean rooms and a large pool. The breakfast was not included however, and was rather pricey, even with the kids' breakfasts more or less free. I say more or less because the kids menu was restricted and you still have to pay tax on it. Speaking of tax, there is a hidden tourism tax on the room and food which the hotel did not mention. A family member told us about it after our stay. This tax is optional and you can ask for it to be removed--but only if you know it's there in the first place!
Everything the room service is only for the breakfast and not the rest of the day
The location and free parking made this hotel very appealing. The hotel felt dingy. The hallways are old and dark. When we first got to our room the tv and 4 separate lights didn't work. Apparently housekeeping likes to unplug everything (we were told this is a known issue and apparently one that has not been addressed). Not a huge deal, but any decent hotel would make sure everything was perfect by the time guests arrive. In addition the room didn't feel clean. There were a few pills on our floor and a small stain on the sheets. The sink also looked grimey. Free parking is great, but there was garbage EVeRYWHERE. Overall it just seemed like their wasn't much pride in whoever makes the decisions at the Holiday Inn. The staff was very kind and helpful, but whoever is making the big decisions needs to invest some $ into the place and clean it up a bit. After one night we cancelled the rest of our reservation and stayed at the Hilton in a studio suite with a view of the falls for the SAME PRICE!
Bed Heart Shaped Jacuzzi No outlets No ventilation in bathroom. Not very romantic to smell partner s business. Have to turn on each lamp - no central switches No fridge
The location is perfect. You are by a lot of great restaurants and walking distance from the falls.
Hotellet ligger i gå-afstand fra Niagara Falls, og tæt på flere restauranter. Rimelige parkeringsmuligheder. Nej
Gode værelser, central beliggenhed, rimelig morgenmad Der var ikke styr på rengøring af værelserne.
udemærket hotel tæt på grand canyon og på clifton hill som er den egentlige hovedgade. det er et fint hotel til prisen, morgenmaden var dog absolute ikke noget at råbe hurra for.
Vi oplevede en del stoej fra byens unge, der skulle feste loerdag aften
clean and comfort room and washroom no breakfast included within price
billing error at checkout needed help from ip to resolve
The hotel had a unique feel to it that gave it beauty. The rooms were not your generic, cookie cutter hotel rooms and neither were the grounds. We could hear our neighbors next door fairly clearly, and they were not being rude or speaking too loudly. The restaurant was overpriced for the quality and the advertising of the restaurant (for instance the ad in the elevator for the main restaurant showing Small Plates available when they are only available in the Lounge). Kayak lists them as having room service and we were told this was not true, but if they were "not busy" they could run us up a plate if we asked - from the overpriced restaurant menu only. The "lounge" and "bar" are neither - they serve alcohol and have a few chairs set around coffee tables where you can sit in the "lounge." The wifi is advertised as high speed, but it is far from it. We were lucky when we had signal, so I'm glad that it was free. And if hearing the neighbors wasn't enough, we looked out onto a night club whose music was clearly heard through closed windows while the TV was on. Although they do offer TV, most of the channels were fuzzy despite perfect weather. We chose to leave early as this was not the relaxing anniversary weekend we had planned.
The rooms were clean and comfortable. The restaurant was extraordinary for potatoe and leek soup, scallop salad and crab salad. Next time we'll check the supper service as well. I phoned the night before we left to say we'd be leaving the side door at 0700 and the desk did not mention that a singnature would be required. However, in the am the desk person came to our suite for me to sign-thank you. The hot tub was not very warm, the water was low, and 2 pieces of clothing were left lying around. Towels piled up on the top of the laundry bag. Computer was not working.
Historic setting, nice rooms, good food, freindly staff.
This hotel was really cool. If you like a place with a bit of history go here! We stayed in a king suite and it was really nice. Very clean and modern, not what we expected after viewing this rustic, heritage hotel. Location is great also. For the price we paid It would have been nice if there was at least a continental breakfast included.
The rooms were very confortable and surprisingly high end considering the price. Only one of my rooms was reserved whereas I had booked 2 on line. This was easily rectified but still concerning. The receptionist who checked us in was helpful and courteous but seemed mournful and unhappy in his work.
Manager was extremely helpful, good location and enough for one night at Niagara. It was just a stoppover for me but would appeal to quite a few of the above categories for stoppovers in Niagara. Different from the usual tourist hotels
We loved this hotel and the staff. Price was appropriate for the dates we stayed. The location is fantastic, within walking distance to many locations, and short drive to the wineries. Clean, comfortable rooms with a unique combination of rustic history with modern amenities. The bar was good and the courtyard entertainment was a nice bonus. I will agree the restaurant is overpriced and seems like it is laking an identity. But overall a hidden gem in the Niagara Falls area.
Common areas were beautiful (ie. lobby, restaurant). Location is about a 15-20 minute walk to the falls, and is close to quote a few restaurants. Rooms were a bit outdated, but comfortable. Hallway near elevator and pool was very humid.
we really enjoyed going out to the falls all day then coming back to have a nice swim and hot tub it was very relaxing
Window did not open in room. Everyone ignored the fact that the TV was broken. I've machine not working. Cleaning staff was over zealous about getting a tip. Overall would not recommend the hotel. Overpriced for what it was and service very below average
l was book hotel in your website, totally inconsistent with the online description，Outdoor swimming pool did not open, no water， Thirty two inch television is actually only a very small old-fashioned TV, And also no signal does not work，I ordered a king bed room, give me a queen bed room, all are not correspond, too bad, I'd like a refund
We booked our hotel using kayak and hotels.com. Once we got to the hotel we notice the parking lot was almost empty (not normal for Niagara Falls). The ''manager' show us the room, the walls had graffiti on them (male parts), the bathroom was dirty, there was pee stains on the floor, mirrors dirty, etc. once i removed the blanket from the bed the sheets where stain and there was cigarette ashes and a used match. I asked the manager to show me another room, and the next room was even worse, he finally showed me another one and I said.. are you cleaning the room? he said the rooms were clean. I asked for my money back, he said to me call the website. I called hotels.com and they said.. we will cancel the room but there is not refund. I spoke with hotels.com management and they didn't do nothing to help, they basically they told me to bad so sad and suck it up. The pictures on the website doesnt match the rooms, the rooms are not in sanitary conditions to be rented, there is construction material everywhere. The saddest part is that while we were dealing with the 'manager' another two couples where dealing with the same situation, their money didnt get back, the hotel is a scam. either you stay in the most filthy room ever or you dont get your money back. Thanks God I am a resident from the falls and I have gone to the city hall to put a complain, I am calling the tourist department and the health department. I was so disappointed that hotels.com didnt do a thing to help or at least to show some support or empathy.
Had a great stay at this hotel. They upgraded my room to a suite which had a lot of extra space. The room was clean and the beds were very comfortable. The staff were also quite friendly. The Tourism Improvement Fee was listed on my bill and taxed 3 times. This is supposed to be an optional fee, but when I asked them to remove it they stated that it was mandatory at their hotel. I was not impressed that i was forced to pay this tourism fee on top of my room rate plus tax, on top of my parking plus tax and on top of the facility fee plus tax.
Beds.were comfortable but room was small. Was ok as we were there to sightsee not stay in our room. Disappointed in the breakfast no variety and out of a lot of items also was expecting a hotel not a motel with outside doors.
Can't beat the location. Just up the hill from the falls. We had a little balcony that overlooked the American Falls. Small but workable bathroom. Comfy and clean beds, good WiFi. Free parking and in walking distance to many attractions. AC was loud but worked well. Decent free breakfast. All in all a very good value.
the pool was nice, and so was the rooms. the distance to the falls was perfect. The front desk workers were very helpful giving advice on local place to eat and attractions. the rooms had plenty of outlets for charging for all of my devices, and the rooms were very well kept with new towels every day and a very modern design to the room that give it a feeling of a much larger more expensive hotel. the rooms did not have a mini fridge or a microwave so any leftovers we brought home from restaurants went bad. More over the AC unit in the room was broken and our room always got way to hot at night. Also the breakfast was lackluster, with eggs that were graying and over cooked sausage, cereal that was stale.
Right in the middle of everything. Could walk to the falls, or casino or to shops, or restaurants. Bus stops were within a block of the hotel. The breakfast was not spectacular, but was good and it was included with the stay so can't really complain. It was well maintained and clean. Staff was extremely nice and courteous and friendly. There isn't anything that I could complain about. It was easy to get to, had plenty of parking and was no fuss check-in/check-out. Pool area was clean. Hot tub in pool area worked. Clientele was a little noisy on Friday night after the fireworks, but they were silent at midnight at the latest. And even then, they were not horribly loud, as putting the TV or radio on low would have drowned them out.
Fancy clear glass sink bowl impressed my daughter for a while. We were in the courtyard, able to park right outside our room, for free- which is rare in Niagra Falls. Friday night stay for about a third of the price of Embassy Suites where we had just left after two nights because their pool was closed too. I was also sick of valet, nice to have your vehicle right outside. Pool was closed. Not happy about that since that's why we stayed there. But the arranged it so a 2 min walk next door to the Holiday Inn got us in to their pool instead.
Nice basic breakfast. Room was clean and staff was friendly. Very good location. No frig. The rest was good.
Fireplace, jacuzzi & breakfast in bed Luxury room in a good location
location and the room was nice after we asked top have it cleaned We had problems with the cleanliness of the room but it was rectified after we brought it to their attention.
Loved the atmosphere no pool
The room was very nice. Beautiful furniture. Did not like the location. Thought we would be closer to Niagara Falls. The hotel was in the middle of nowhere. The room was nice, but the floor was not clean enough -- it was sticky in some areas.
The standard king room exceeded our expectations. We enjoyed the king size bed! My husband and had a great time at the Sterling Inn & Spa.
The room was very nice. I liked the fireplace and the jetted tub. The continental breakfast is a nice touch. The food at the restaurant was excellent. It was not easy to find in the part of town where it is located. It is on a corner so signs on both streets would help. Provide a larger table in the rooms for the continental breakfast, or in case people are interested in room service. Although the food at the restaurant was excellent, the menu choices are too limited. It is also very pricey for ala carte fare.
Nothing much The rooms were dirty, dirty furniture and upholstery, damp smell and some insects flying around inside the room. It was terrible experience. New owner apparently has no experience in hotel management and does not customer service at all.
The owners were very accomodating and the location was great only 8 tv stations - not good for tv watchers
the actual room environment are poor and different from the pictures i saw on that website.
It was close to the club seven To say I paid over $200 that room was very rough. Stains on the floor and cracks in the walls everywhere.
It offered an acceptable and comparatively inexpensive option in the major Niagara Falls resort area, with parking included. Great access. They were very accommodating when we asked for a quieter room location. They could have cleaned the outdoor stairs and walkways a bit more.
near all comodity perfect place
It's Ok but room is very old, Ac is broken in Room # 8. Paid Breakfast and is very costly.
The room with the queen bed was nicer than expected.( they gave us this room instead of the standard room)The staff was nice.Great location very close to all attractions.Very clean. The room we stayed in faced the street ,so there was a lot of noise and light coming through the window.You could hear drunk people making noise until 3 am. The staff was very nice and let us change rooms the next night.(to standard room)This room was much better for there being no light and for the noise but if you have drunk noisy people staying while you are there you might not get much sleep. Good place to stay just bring ear plugs just in case.
The hotel is run by the family who owns it and this makes a real difference in the way they take care of people. They gave great suggestions and followed up on what we had done. It was a wonderful experience staying there. Plus, it was a short walk to the Niagara Falls! We liked everything.
The staff was lovely. I quickly got a reservation there after having a horrible experience with the a1 Motel, and it was a wonderful change. Everything was fine. The bathroom was so so, but other than that, lovely.
It certainly is within walking distance to the casino, restaurants and amusement areas. It scores well for location. I don't like rooms with outside access. Also, no clock, no iron or ironing board or hairdryer in the room.
position, price, helpful staff
Was in a great location. Needs to be renovated ASAP
It smelt very musty and smoky although I requested a non-smoking room.