receptionist refused to speak English, we were supposed to pay for mineral water that was offered on the table with no pricelist (looked as a welcome gift)
The rooms were exceptionally clean and comfortable. Very simple design and all the things you need with none of the fluff. The location is right near the city center with free safe parking and the staff is incredibly friendly. The breakfast is excellent. Highly recommended hotel in the center of Ostrava at a great price.
Clean and good value for money Nothing - surpassed my expectations
udmærket hotel, luksus for rimelige penge, på minus siden er at hotellets svømme basin var ikke åben om morgenen, hvor det ellers vil være dejligt at svømme morgenmad var under det niveau man forvente på en 4 stjernet hotel
God og venlig service ved ind/udtjekning Alt for langsom betjening i café og bar. Måske fordi de også leverede mad til CEZ Arena, hvor vi var til dansestævne.
Pænt og rent super gode senge venlig betjening rimelige priser serviceminded For lang tid om at betjene i restaurenten - må skyldes pres pga. VM i Ces Arena, og så mangler der en decideret kiosk med større udvalg
Excellent buffet available-wide selection of food and very good. All was fine. We were tracing our family heritage in Ostrava and needed a hotel that was clean and well located. We felt the cost was high but for one night the value was good.
Good Breakfast, good location The pink hallway color is really ugly.
The young man on Reception frequently assisted us during our stay. He was extremely polite, nothing was too much trouble for him and his English was excellent. Breakfast was very good indeed - the food was exceptionally good and there was plenty of choice. I did feel that the cost for the room was rather on the high side, but the hotel and its staff were certainly extremely good.
Room was large and comfortable. Staff were pleasant and helpful. Location was ideal. Wide range of choice for breakfast.
Very good location just in the city center 2 minutes from the old market. Hotel very clean, price quite low Some equipment in the room was a little worn out, mainly the bathroom, but for that price there.s no need to complain.
everything: location, breakfast, etc. no
It was convenient, the rooms were spacious and clean, the staff was polite, breakfast was good. Smoking in the lobby.
A good hotel, but over-priced and perhaps over-rated for the small city of Ostrava. Courteous and friendly staff. Breakfast buffet very poor for a hotel that claims a 5-star rating and charges a 5-star price. Room, while good was not 5-star. Had the rating/pricing been 3 to 4 star, then the hotel would have been absolutely fine.
It was the best all round hotel that I have stayed at in the czech rep as I have also visited prague and brno. The charge for use of the internet.
Just a good value for money. everything very clean. Breakfast is good!
The hotel was rebuilded and the business rooms are very nice nad comfortable. I am appreciate Internet cable connection.
Good value for money
Good service, good breakfast. Nice spa. Brand new large hotel, however seemed extremely empty and without any atmospheare. Looks like a chain of Ibis hotels just with higher standards. Poor location (business park, far from the city centre - some 30 minutes by foot). Overpriced.
Nice rooms, but not so well cleaned. They only switch the towels and make your bed each day.
Everything, exvept that there wellness centre is not as you would expect. No massages!! Staff not good english and did not know where the hotel was located on a map. A fireman had to tell us!!
Superb and friendly staff! Considering the area, it was a bit pricey. However, based on my travels in the area, it appeared to be the nicest hotel in that vacinity. WiFi is not free!
It was a good, clean and convenient transiting overnight stop.
nice, good kitchen
large and clean rooms, much variety in breakfast, best hotel which i ever seen in Ostrava. its not exactly in city center. it takes 6-7 min by taxi.
Everything is OK. Very clean, very comfortable hotel, great, helpful personnel.
Convenient location for business trip - just a step from Orchard centre
Spacious bedrooms. Modern design. Large shower. Good WIFI internet (approx. 700 CZK for 24 hours) Restaurant & breakfast area was a bit cold due to the Air Conditionning.
There was a really rare smell during all the stay in the room.
Smart, modern hotel situated in city centre. Room, comfortable. Good breakfast with real fruit juice instead of squash which one normally gets in the Czech Republic. The street outside the hotel came alive at about 22:00 with crowds of people and fast food stalls and stayed like this until 7 in the morning. There was no air conditioning in the room and in hot weather one would have to open a window which would bring all the sounds and smells of the street into the room. Breakfast did not start until 8.
Very new, modern, well-designed. Excellent, continental-style breakfast with the best fried eggs I have had in a European hotel! Also lovely fresh french baguettes. I would have given it 'excellent' for cleanliness apart from the fact that when I first went into the room, there were at least a dozen dead flies on the window sill and five on the bed itself. Very off-putting. However, everything else was extremely clean.
good location poor breakfast, no water at the breakfast, they are selling water 25 KC( about 1 EUR). never seen this before.
Reception desk staff was very helpful, professional and friendly, room was nice and clean. Credit card terminal was "temporary" out of order (forced to pay cash) in combination we have accidentally locked wallets in room safe was not nice at all. Well, in nearly 24hrs we were able to get our wallets back but for extra money charged (25USD approx). When trying to discuss about that with hotel manager we have got 2 options pay that or to be evicted - well done!
Very good location, best value for money in Ostrava
located at nice place, very clean rooms, free wireless connection, the central aircondition working very noisy, sometimes its difficult to sleep.