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Central location in the old town of the city. Very nice reception desk staff.
The ambience and location of the hotel. Staff were very helpful, especially the bar staff. We loved our stay there; it was one of the best hotels we stayed in during three weeks' travel around Italy. The water pressure in our shower on the 4th was inadequate.
Nice room. Not very big with nice terrace. Very good breakfast. Globally a beautiful classic hotel. Thw water wasn't draining away in the shower. Some ventilation problem in the room.
Staff at desk. Very inpolite and unhelpful.
Friendly helpful staff. Convenient central location
The location was excellent for sightseeing. The hotel was quite beautiful and the breakfast was very good. The staff was not particularly helpful or friendly. The hotel was attractive but not particularly enticing or comfortable. Our room was substandard dark and dreary.
Beautiful roof terrace, room was comfortable and bigger than expected. Bath was dirty and shower pressure was very weak.
The balconies they have in each room. A nice break. The rooms were basic, good but not wow. The breakfast was pretty unimpressive!
convenience & comfort
Breakfast ! We have a ruine house front of the windows...!!
Hotellet ligger centralt i Palermo, værelserne er store og personalet meget hjælpsomt da vi vendte tilbage til palermo fik vi et værelse der vendte ind mod en meget smal gård, det vvar ubehageligt pga. luftmangel
At det var et smukt gammelt hotel i oprindelig siciliansk arkitektur. Værelser med marmorgulve og højt til loftet, rent og behageligt. Der var fri adgang til internettet. Fin gammeldags elevator med gitterdør, venligt personale. Meget lille (for lille) morgenmåltid. Beliggenheden tæt på banegård og den indre by er værdifuld. Internetadgang til mere end én person ad gangen
Service, beliggenhed og værelse Nej
Personalet i den døgnåbne reception var meget hjæpsomt og talte godt engelsk. Morgenmadsbuffeten efter sydlandske forhold og prisen udmærket. Bedre plads i morgenmadsrestauranten end det ofte ses på bilige hoteller. Også altaner der og på værelset. God beliggenhed i den historiske del af Palermo nær Hovedbanegården, rutebiler og lufthavnsbusser. Der er elevator til receptionen på 4.sal, men ikke til vort værelse på . sal, som man normalt skal nå via en "indvendig" trappe. Da vi ankom med vore kufferter, blev en dør ud til trappeopgangen dog låst op, så vi kunne køre kufferterne op til 5. sal med elevatoren. Der er en del trafikstøj fra Via Roma, så det er bedst at have værelse ud til sidegaden. ( Der er også værelser , der har vindue til lysskakt, men jeg ved ikke, om de udbydes på denne hjemmeside )
Fint. God beliggenhed. Der er hvad der skal være. Hjælpsomt personale. Vi skulle dog lige blive enige om hvornår airconditionen skulle være tændt.Morgenmaden kunne være bedre.
The Bye Bye Blues restaurant was absolutely outstanding and a wonderful surprise. We did not expect to find a restaurant of such a high standing in Palermo. Also being a coeliac I was very impressed to find that there was gluten free bread for me at breakfast and at dinner. Excellent service. Also the bathrooms were fabulous with magnificent large shower heads which gave the best shower. There is nothing negative that I could say about the hotel, staff or restaurant. I would definitely stay there again.
I like its central location, its parking service, and its looks. Maybe the lack of light in our room.
The room was beautiful though absolutely no view.Bathroom was like a spa. Sheets and bed were wonderful. Decor was far more elegant than expected. Spa also is beautiful. Need more staff at night and during the summer. They were overworked and it led to an extremely slow resolution of problems with the internet and phone etc. The houseman was delivering room service and getting parked cars. It was
Best location for sight seeing. The restaurant was excellent. They had a wifi access, but I could not get connected for some reason. The hotel staff said it was something wrong with my PC or sofrware. It could have been helpful if there is some kind of written instruction.
The staff were extremely helpful at Quintocanto. Alitalia lost our bags and the hotel staff tracked them down for us and made sure they were there before our departure (trust me, it didn't look promising). In the meantime, my wife and I had an excuse to enjoy the shopping in the area and relaxed with an excellent massage in the spa. The prices are reasonable, the location is excellent, and the service is even better. We did not have a car, but I can imagine that parking in the area would be difficult.
After booking at an already competitive rate, I was delighted to get an upgrade (late August, city centres in Italy are devoid of italians/business travellers so hotels have more availability) and it was a room at the back so very quiet and overlooking the roof of a big church and just wonderful. Their restaurant was also the one which served us the best meal of the whole week in Sicily and the staff were helpful with choices of wine and food. Hotel staff also recommended us a local car rental which proved in turn to be very competitively priced and helpful too. Oh and it couldn't have been more central. It is spread over 2 buildings so there was a slightly roundabout route to our room but that was not a problem.
very nice hotel, the staff was friendly, attentive and helpful especially in breakfast room, the outstanding reasturant. very spacious bathroom. double room was not enough spacious
Relatively modern hotel in the middle of Palermo. Breakfast was great! No Tea or coffee available in the rooms, Resturant closed on our second night.
Great and very central location, clean and new both in the rooms and the common areas, tasteful and functional decoration (but not cold or without character). Good breakfast, at least for general Italian standards (that is, do not expect a huge buffet but it is also not the regular croissant - jam - coffee kind of minimal Italian breakfast). There was some construction noise, which we also saw in other reviews from September 2010, but thought would be over by our trip (which was mid-November). Unfortunately it was not the case. Having read about it on booking.com, we had requested a room away from the construction work when booking, but that did not happen. We understand from the hotell staff that it is from a neighbouring building so they do not have much control, but it would be good if they could speak to the neighbours and have the noise at least not before 10 am (it started at around 8.30).
In the bathroom, the shower was difficult to adjust (to turn on/off and temperature-wise) and there was a problem with the sink plug.
We have enjoyed the hotel which is clean, new, central, quit - just beautiful.
Gorgeous, clean, great location and felt safe. A true gem. I can't wait to go back.
The architecture of the hotel and the elegance of the rooms.Very quiet and discrete place to be in the heart of the city of Palermo.Excellent value for the money. The quality of the breakfast is improvable.
the location and design of the hotel was excellent. as was the reception staff - very helpful with enquiries re restaurants, trains, buses etc. the breakfast was quite poor. on 2 days we were seated at tables with stained table cloths - should never be allowed. the scrambled eggs were lumpy and watery - no resemblence to scrambled eggs at all.
This is one of the best hotels we have stayed at. We travel quite a lot and this hotel is definitely one that we would like to recommend. We stayed in a Deluxe room, with a separate jacuzzi room. We also had dinner in the hotel restaurant and can recommend this to anyone staying at the hotel and not wanting to go out and hunt for a top-restaurant. Breakfast was not top (choice of food) - but was it was fresh. No glasses in the room/mini-bar...
Nicely appointed rooms in great location. Friendly, helpful staff. not their fault, but there was a power blackout one night.
Trevlig personal som var villiga att hjàlpa oss. Nàra till butiker och centrum och busstationen. Bra aircondition inne i rummet och fint inrett rum med klassiska detaljer. Hotellet var placerat pà 4:e vàningen, vilket kunde vara lite jobbigt efter en làng dag i vàrmen med tunga vàskor. Rummet var mycket lyhòrt, vilket gjorde det svàrt att sova ibland. Trafiken utanfòr rummet var ganska hògljudd och forsatte hela natten igenom. Sàngarna var mycket hàrda. Frukosten bestod av en kopp kaffe/choklad och ett valfritt frukostbròd, tex. croissant, vilket inte blir sà màttande...
Crew is very kind and helpful.The rooms are simply but very clean. The breakfast is only sweet and sweet.
Great central location, large room with original features and great view, they even brought us breakfast to the room. They only speak a little English but this wasn't an issue as very welcoming Parking is difficult in Palermo!
The room was clean and large Morning a bit noisy
Good location, easy to find from the train station on a major shopping street. Free lift to the fourth floor location. Staff didn't speak English and was very unfriendly, refusing to let me use the phone (and there was no phone in the room). The breakfast was not very good, consisting only of rolls and croissants.
Room reasonably comfortable. Reception staff (with one exception) largely disinterested and unwelcoming. Breakfast poor - two choices - sweet or sweet. Small concessions to Northern European tastes (e.g. a few slices of cheese and some fruit) would have made a difference.