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The ambience and location of the hotel. Staff were very helpful, especially the bar staff. We loved our stay there; it was one of the best hotels we stayed in during three weeks' travel around Italy. The water pressure in our shower on the 4th was inadequate.
Central location in the old town of the city. Very nice reception desk staff.
convenience & comfort
Beautiful roof terrace, room was comfortable and bigger than expected. Bath was dirty and shower pressure was very weak.
Nice room. Not very big with nice terrace. Very good breakfast. Globally a beautiful classic hotel. Thw water wasn't draining away in the shower. Some ventilation problem in the room.
Staff at desk. Very inpolite and unhelpful.
The balconies they have in each room. A nice break. The rooms were basic, good but not wow. The breakfast was pretty unimpressive!
Breakfast ! We have a ruine house front of the windows...!!
Friendly helpful staff. Convenient central location
The location was excellent for sightseeing. The hotel was quite beautiful and the breakfast was very good. The staff was not particularly helpful or friendly. The hotel was attractive but not particularly enticing or comfortable. Our room was substandard dark and dreary.
Relatively modern hotel in the middle of Palermo. Breakfast was great! No Tea or coffee available in the rooms, Resturant closed on our second night.
After booking at an already competitive rate, I was delighted to get an upgrade (late August, city centres in Italy are devoid of italians/business travellers so hotels have more availability) and it was a room at the back so very quiet and overlooking the roof of a big church and just wonderful. Their restaurant was also the one which served us the best meal of the whole week in Sicily and the staff were helpful with choices of wine and food. Hotel staff also recommended us a local car rental which proved in turn to be very competitively priced and helpful too. Oh and it couldn't have been more central. It is spread over 2 buildings so there was a slightly roundabout route to our room but that was not a problem.
In the bathroom, the shower was difficult to adjust (to turn on/off and temperature-wise) and there was a problem with the sink plug.
Great and very central location, clean and new both in the rooms and the common areas, tasteful and functional decoration (but not cold or without character). Good breakfast, at least for general Italian standards (that is, do not expect a huge buffet but it is also not the regular croissant - jam - coffee kind of minimal Italian breakfast). There was some construction noise, which we also saw in other reviews from September 2010, but thought would be over by our trip (which was mid-November). Unfortunately it was not the case. Having read about it on booking.com, we had requested a room away from the construction work when booking, but that did not happen. We understand from the hotell staff that it is from a neighbouring building so they do not have much control, but it would be good if they could speak to the neighbours and have the noise at least not before 10 am (it started at around 8.30).
The staff were extremely helpful at Quintocanto. Alitalia lost our bags and the hotel staff tracked them down for us and made sure they were there before our departure (trust me, it didn't look promising). In the meantime, my wife and I had an excuse to enjoy the shopping in the area and relaxed with an excellent massage in the spa. The prices are reasonable, the location is excellent, and the service is even better. We did not have a car, but I can imagine that parking in the area would be difficult.
I like its central location, its parking service, and its looks. Maybe the lack of light in our room.
The room was beautiful though absolutely no view.Bathroom was like a spa. Sheets and bed were wonderful. Decor was far more elegant than expected. Spa also is beautiful. Need more staff at night and during the summer. They were overworked and it led to an extremely slow resolution of problems with the internet and phone etc. The houseman was delivering room service and getting parked cars. It was
very nice hotel, the staff was friendly, attentive and helpful especially in breakfast room, the outstanding reasturant. very spacious bathroom. double room was not enough spacious
The Bye Bye Blues restaurant was absolutely outstanding and a wonderful surprise. We did not expect to find a restaurant of such a high standing in Palermo. Also being a coeliac I was very impressed to find that there was gluten free bread for me at breakfast and at dinner. Excellent service. Also the bathrooms were fabulous with magnificent large shower heads which gave the best shower. There is nothing negative that I could say about the hotel, staff or restaurant. I would definitely stay there again.
Best location for sight seeing. The restaurant was excellent. They had a wifi access, but I could not get connected for some reason. The hotel staff said it was something wrong with my PC or sofrware. It could have been helpful if there is some kind of written instruction.
This is one of the best hotels we have stayed at. We travel quite a lot and this hotel is definitely one that we would like to recommend. We stayed in a Deluxe room, with a separate jacuzzi room. We also had dinner in the hotel restaurant and can recommend this to anyone staying at the hotel and not wanting to go out and hunt for a top-restaurant. Breakfast was not top (choice of food) - but was it was fresh. No glasses in the room/mini-bar...
We have enjoyed the hotel which is clean, new, central, quit - just beautiful.
the location and design of the hotel was excellent. as was the reception staff - very helpful with enquiries re restaurants, trains, buses etc. the breakfast was quite poor. on 2 days we were seated at tables with stained table cloths - should never be allowed. the scrambled eggs were lumpy and watery - no resemblence to scrambled eggs at all.
Gorgeous, clean, great location and felt safe. A true gem. I can't wait to go back.
Nicely appointed rooms in great location. Friendly, helpful staff. not their fault, but there was a power blackout one night.
The architecture of the hotel and the elegance of the rooms.Very quiet and discrete place to be in the heart of the city of Palermo.Excellent value for the money. The quality of the breakfast is improvable.
Fint. God beliggenhed. Der er hvad der skal være. Hjælpsomt personale. Vi skulle dog lige blive enige om hvornår airconditionen skulle være tændt.Morgenmaden kunne være bedre.
Hotellet ligger centralt i Palermo, værelserne er store og personalet meget hjælpsomt da vi vendte tilbage til palermo fik vi et værelse der vendte ind mod en meget smal gård, det vvar ubehageligt pga. luftmangel
Personalet i den døgnåbne reception var meget hjæpsomt og talte godt engelsk. Morgenmadsbuffeten efter sydlandske forhold og prisen udmærket. Bedre plads i morgenmadsrestauranten end det ofte ses på bilige hoteller. Også altaner der og på værelset. God beliggenhed i den historiske del af Palermo nær Hovedbanegården, rutebiler og lufthavnsbusser. Der er elevator til receptionen på 4.sal, men ikke til vort værelse på . sal, som man normalt skal nå via en "indvendig" trappe. Da vi ankom med vore kufferter, blev en dør ud til trappeopgangen dog låst op, så vi kunne køre kufferterne op til 5. sal med elevatoren. Der er en del trafikstøj fra Via Roma, så det er bedst at have værelse ud til sidegaden. ( Der er også værelser , der har vindue til lysskakt, men jeg ved ikke, om de udbydes på denne hjemmeside )
At det var et smukt gammelt hotel i oprindelig siciliansk arkitektur. Værelser med marmorgulve og højt til loftet, rent og behageligt. Der var fri adgang til internettet. Fin gammeldags elevator med gitterdør, venligt personale. Meget lille (for lille) morgenmåltid. Beliggenheden tæt på banegård og den indre by er værdifuld. Internetadgang til mere end én person ad gangen
Service, beliggenhed og værelse Nej
Very basic facilities and not easy to find. Despite the nice staff, not value for the money
the location the "continental breakfast"
Very good location: it was close to Quattro Canti and all the major Palermo sites are easily accessible. The hotel is managed by a family and everybody was very friendly. It is an excellent Price for Value. The breakfast could have been more various, but for such a price, it was understandable. The room was noisy, especially from Thursday when a bar played loud music.
Parking Terrible. Clastrophobic room, near a construction site in the day, and a club in the night - so noisy!
Excellent central location, friendly and helpful staff, powerful air conditioning, great showers Noisy at night from night clubs, sufficient to affect two of our party with rooms overlooking these
nice staff, central location in an old town, many bars and restaurants nearby, walking distance to main historic attractions no lift, it is difficult if you have a heavy bag
Central location excellent as just a couple of minutes from 4 Corners and close to Teatro Massimo,tourist sights and lively alfresco eating area at night time.Room was clean and balcony had views of Mt.Pellegrino.Family staff very friendly and generally helpful. Room a bit small.Air-Con wasn't the best considering the heat.Breakfast frugal(coffee and croissant).
The family maneger It is not find easily,
The room was basic, practical and very clean and comfortable I was asked for passport and expected to leave it at Reception without any knowledge of when it would be returned as hotel manager, I didn't speak Italian, hotel manager no English, frustrating.. Breakfast was very paltry, tea awful (powdered I think); warmed up fresh pastry, nice but no alternative, but acceptable.Thank you