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Terrible service, no complementary wifi, no way to make calls from the hotel, the staff aren't interested in solving problems
The location worked well for us. We felt safe a few blocks off the main beach The Hotel Reception overcharged my credit card by a substantial amount. When I asked and showed them the price on my "Kayak Trips" on my phone they still claimed I was being charged the correct rate. When I accessed my account at their business center, they finally conceded, cancelled the wrong amount, and charged correctly. It was an hour wasted with a man treating me as if I were stupid. The female clerk was helpful. The problem was corrected. Everything else was very good, but the initial dealing with the front desk staff was extremely poor.
I could hear chairs moving on both sides of my room on my floor level as well as above and below me starting at 6:30 AM!! the noise didn't stop with that! the telephones in the hallway rang at 7AM and I could hear the staff using their walkie-talkies around that time. No respect for people who wish to sleep in!!
Fremragende hotel, god beliggendhed og god indretning. Fin service og stor imødekommenhed fra hotellets Front Office Manager mr Ilan Yehuda i forbindelse med utilfredshed over værelsestildelingen
Beliggenhed og høj værelsesstandard Vindue utæt med indtrængning af fugtig luft udefra, som aircon systemet kun vanskeligt kunne holde trit med. Aircon systemet i det hele taget middelmådigt med hyppige nedbrud, som holder et par reparationsmænd permanent beskæftiget.
Jeg kunne få mit værelse kl 11.30. Morgenmaden var ikke, hvad der kan forventes. Der var for få liggepladser ved tagpoolen.
Excellent value; the presidential suite was really nice. I loved the stylish, fairly modern but comfortable style of decoration. The bathroom with jacuzzi/sauna was top-notch and the bedroom was perfect. My only complaint is that some of the furniture in the room was worn--if it had been in closer to new condition, the suite would have been perfect.
walking distance from beach...hotel very flexible in regards to changing nights of stay with no penalties for leaving early...close to subway...english speaking staff Location of hotel is at lower end of Copacabana Beach - which is not in the heart in Rio....
The breakfast buffet are very nice.
Location & rooms I booked the hotel for two reasons - Room w Panoramic View and great pool. When I reached the hotel, my room did not have Panoramic view and the hotel pool was under construction. I should have been informed about these two things while booking.
spacious room, good location not far from the beach and not far for touristic sites, pool on the roof, clean rooms, good breakfast dirty curtains in dinner room, staff at reception not so friendly and helpful, dinner not that special
Excellent central air conditioning in the rooms. Never before in my life, I’ve go to wake at night to decrease air power. In Rio de Janeiro it is extremely necessary! Copacabana hotel always appear as if it is old fashion. No news, no Big deal.
nice staff, good hotel, good swimming pool, handy to the beach, near a metro station. Excellent breakfast on a night time the area was a bit dark and dingy. Expereinced traveller and felt that you had to keep your wits about you. Nice place to stay on a night you can always get a taxi.
The staff were very helpfull. I chose the hotel because it was advertised with a pool. Unfortunately the pool was under construction. I was disappointed at this.
clean room, large beds, good breakfast, good staff, excellent location (3 minutes to beach by walking)
location is perfect, just beside copacabana, near the autorental street, a bit dangerous at night, be carefull!! the hotel staff has lost some clothes and did not refund nor apologise with us.. this is not a compain it's an important info for other turists.
Location is fantastic, unique experience to stay at a hotel which forms part of the Brazilian history. Luxury but with good taste. To wake up, open the windows and see all of Copacabana is incredible!
Beautiful. There is no bar or restaurant in the main building. Needs more.
realy nice staff , thanks ! the famous restaurant "cipriani" seve food warm up again !
Great Service! Great restaurant MEE! Cesar with guest relations made us feel so welcome. Would definitly recommend this hotel. I look forwardto staying at other Belmond properties in the future.
Customer Service, Izabel reception Manager is very efficient and helpful.
Awesome location across from the beach. The rooms and facilities are excellent. The staff are very helpful .. The pool area is in shade most of the day. However the water is slightly heated. We ate at Wee which was disappointing. The food and service were just OK. I ordered Pad Thai. Having just returned from Thailand - this was a poor substitute.
Excellent location on Copacabana Beach. Minutes by taxi to Sugar Loaf, Ipenema and plenty of graet shopping along sidewalks and indoor malls.
This hotel is uber-glam! The building is stunning and the rooms are both large and elegant. The people watching here is primo. In addition, the staff (especially the concierges) are some of the best I have ever worked with. I would highly recommend splurging on this hotel to make your stay in Rio unforgettable.
The location. No.
Wonderfully helpful registration staff. They were helpful in finding restaurants and booking trips. We didn't speak the language and needed assistance. The rooms were clean functional and unique. It would be helpful to have a clock in the room but that is not really a complaint.
fin beliggenhed, god service, dejlig morgenmad og meget venlig personale; vi har boet i deluxe værelse og haft pragtfuld udsigt, men støj fra air condition var MEGET!!!!!!!!! generende larm fra klimaanlægget er ikke til at holde ud og når man slår air condition fra er der fortsat støj (konstant lyd af løbende vand)
Dejligt, men for sæt til gaden
godt ,english talende,rent og centralt i roligt område med fin strand
Perfekt beliggenhed - direkte til Copacabana og kun 5 minutter til metroen og indkøbsmuligheder af enhver art. Nærområdet virker sikkert og gadebilledet giver et formentlig fint billede af kulturen. Venligt, talstærkt og imødekommende personale. Fint værelse til prisen. Hotellet kunne godt trænge til et ventilationssystem der ikke larmer så meget at det er svært at sove!
Fairly good location. I cannot really say anything much more that is positive about this hotel. Like most hotels on the sea front in Rio it is grossly overpriced. The beds were poor quality and uncomfortable. The internet service did not work and they charged me US$2.30 for a cup of tea! Stayed at this hotel 21 years ago -it has not improved with time. By the way, there was NO partial sea view unless you put your head 5 ft out of the window.
The hotel food was excellent - especially the restaurant. The staff was very helpful and nothing too much trouble. The location was good. I booked a sea view room and a semi deluxe room. When I checked in I double checked the room type with reception who confirmed what I had booked. When we were taken to our room it overlooked a brick wall and no sea view. We were not very happy and asked for a change of room immediately as this is not acceptable. I have read on holiday blogs that this is a regular occurance with this hotel. I would have checked out straight away had the room not been changed.
The staff were friendly and helpful and the buffet breakfast was good. The location was good for my business event The room was on an internal lightwell and was very dark. The decor was very dated but there were too few ceiling lights. There were building works going on in the lightwell and this caused some disturbance.
Location is very good, near from all interesting places the size of the bedding was lower than the bed, lack of a simple coffee machine in room
I stayed at the refurbished area of the hotel: Double room with partial sea view (It was not necessary, the sea is a few meters from the hotel). Comfortable facilities. Reception staff and room service were very attentive and professional. Breakfast very good. Thel place where coffee is served is too small, incompatible with the size of the hotel.In despite of this, it was good
We were upgraded to a suite with fantastic view. Staff excellent. Good breakfast.
location i have stayed only for 10 hours, so I didn' t find any! The view was awful! Ask for seaview!
The breakfast buffet was excellent with a very wide variety of fresh fruit and the view from the beach-front rooms was amazing. The front desk was understaffed and even the most simple request required that we stay in line for 10 minutes. But once you got there the staff was courteous and helpful.
Central location, good facilities and good English speakers at threception
Great location. The staff were very courteous and the hotel was very clean. Breakfast with many choices including local fruits. The restaurant had great option and the price was fair. Great value. The Standard rooms are bit small and the pool was small too.
top marks for location, staff and internet speed breakfast area is very crammed
Excellent location, reasonable price, good choice of breakfast included in the price. Twe view of Copacabana Beach from the roof top podium was unbeleavable! We had a De-Luxe room and the view of Copacabana Beach & Sugerloaf mountain was excellent.Free internet, helpfull staff, most speak good English - how is your second language? Murky swimming pool water and mattresses are warn out and need changing. Two single beds pushed together do not make a good double bed... especially when you are feeling romantic :-)
Rooms were of high stndard, freindly staff and the pool affords an amazing view. At prices that won't destroy your wallet. Superb for reaching Copacabana or Ipanema The business centre had aome Internet terminla which were impossibly slow. I wasted time on these, got nothing done and was still charded.
Excellent location meant that Copacabana beach was just across the road the cleaner and more relaxed Ipanema beach was only a short stroll as was the General Osario metro stop. Fantastic view from rooftop pool. Reception staff very helpful and the pool barman knew how to mix a good capirinha ! Breakfast room was far too small with tables squashed together and some mornings we had to queue, very irritating!
Really beautifull view on Copacabana beach from the window.The best panorama from the pool on the top level.I sertainly recomend this hotel.
Very central location & excellent value for money given where it's situated
The location, in between Copacabana and Ipanema, was excellent. The view from the roof was about as good as any in Rio and the service--from the front desk to the wait staff at breakfast--was impeccable. We would definitely stay at the Orla the next time we are in Rio. Nothing.
I enjoyed being so close to Copacabana beach and the view from the top of the hotel. The rooms are TINY, the pool is nasty (and also small) and too expensive.
The location of the hotel on the beachfront was great. The water pressure in the shower was amazing. The floor was not clean and this affected the overall impression of the hotel in total.
Breakfast is really nice. Paying for using internet. The roof terrasse is small, specially the pool and the service there for drinking something there was not available also towels etc.
The location was fantastic! The staff was quite friendly and they resolved all our problems quickly. The internet was not working in our room, they changed it in the same day. Great breakfast. The hotel has a taxi service which is not the same as the city taxi service and it is much more expensive. To go to the airoport with their service we payed double than would be using the street taxi.
we booked the hotel through kayak- their website was not working, we had some issues at check in but they were resolved, the stay was great, the rooms were clean and nice , we were upgraded to the executive lounge - breakfast and light dinner was included.food was very good. service was excellent- internet was reasonably fast, all in all - a pleasant stay-
The water that came out of the shower was either freezing cold, or boiling hot- it would change by itself during a shower without reason, so I burned myself a few times.
Great location. Friendly staff need continuing renovation. Interest service can be spotty. Plumbing problems.
The hotel has a very good between Copacabana and Ipanema Staff very helpful Think that the hotel is ready for some renewal
The new renovated rooms are valueable for the money.
View Overpriced by 30 - 50%
The staff were great. I have been all over the world and the staff at the Mirasol were some of the most helpful and friendly. I would stay there again.
The area on the rooftop. A pool, fitnessroom with a great view. The breakfast The breakfast juices were 90 percent water and 10 percent fruit. The room was a bit noisy and not perfectly clean.
very rich and nice breakfast menu, good pool bar at the roof and beautiful view over Copacabana beach. Perfect location ( very close to main road, bus and metro station) The rooms are a little bit dark (small windows)
In our room facing the backyard really disturbing noise from other air conditions.
Very noisy air-con
Breakfast was good They check us in into a room dirty room. We had to go up an down carrying out own luggage, waited in the lobby and the staff never apologized or offered anything to make up for their mistake. The woman at the frontdesk with a tattoo on her neck just said: "when we are busy, it´s common for this to happen". Worst customer service ever!!!
The location was great, just one block from Copacabana beach. Good variety breakfast buffet. Staff were very helpful. Arrived late at night,hotel were expecting us and quickly showed us to our room with minimum of fuss which was great after a long day of travelling
Loud and noisy
Værelsets størrelse. Der var virkelig god plads. personalet talte meget begrænset engelsk. Fitness afdelingen bestod af 4 maskiner - hvoraf den ene ikke virkede. Der var en del larm fra udluftningskanalerne og lugt af urin. Kunne høre andre folks latter, snak og toiletbesøg.
Hotel location, right on the beach, and exactly in between different areas such as Leblon, ipanema or Santa Teresa, Centro etc...Makes it very convenient to go anywhere in about 15-30 mn taxi ride for about 15-20 R$ Nice modern room with good bed Small bathroom but good shower Restaurant:- breakfast buffet is good; however at dinner we were served micowaved food and service was extremely slow.
Staff, the attention at the restaurant. The room was clean and new. Small pool, lack of parking for guests. Not enough towels in the pool area. The behaviour of the guests on the pool area should be watched, it is a family area and I had to leave the area due to improper behaviour of a couple in the pool.
Location was great and hotel is not too large and impersonal and is modern light and airy - good plumbing.
very convenient, very helpful staff, especially at the front desk
I found the hotel in general good.The reception staff excellent. The porters very unhelpful. On arrival we battled with our bags to get them up the stairs of the hotel.Only once inside was there any effort to assist us.The staff at breakfast seemed to be there under duress. Most unhelpful.
In my travels with family and friends in Brazil, this hotel was by far the cleanest with the best facilities and views of the ocean. The staff were very friendly and helpful and the breakfasts were excellent. The location was perfect for sightseeing and walking and the hotel catered well for the children in our group.
All the staff are incredibly friendly and helpful, and really try to make your stay as enjoyable as possible. The food is good, and the location is excellent. The rooms are spotless and very comfortable. Many thanks to the staff we dealt with: Aldo, Dark and Debora - they really made a difference to the enjoyment of our holiday.
I am a seasoned and well traveled across the globe, the staff are extremely proffessional yet it can become a bit aloof. However my stay was pleasant, the barman at the pool was very attentative & gave the best service it was pleasure tipping him most generously..I will definately stay there again..room size modest/moden but comfortable. Strange that guests are not allowed in your room, surprisingly it is the 1st hotel that I experienced this.
Breakfast, staff, and pool area Non-complimentary wifi
It was in a very good location with a great view,also it was new and very clean! The reseption charge me 30 Reals extra for phon calls and things from mini bar that i dont use at all,but the most important was that they inform me 2 days before my arrive there that they dont accept my credit card(i did my reservation 1 month before).....unbelievable
Very good location on Copacabana> Friendly personnel and comfortable rooms, all very new. Copious breakfast. Very nice view from topterrace The posted prices of the hotel are high, and no discount the days we were there but this was partly due to a topweek (InternationalConference). Try to choose discountperiods or dates. The pool is very small but everything very clean.
Really great location, directly across from the beach. The rooms although very clean were very small. The staff however were all extremely Accomodating. They provided us with a late checkout (4pm) free of charge.
Great service! The staff was amazing and super helpful! Alex is the best! They were all really accommodating. It's really close to the main metro line and the beach. Like a 2 minute walk to both. The beds weren't really very comfortable. I was happy to only being staying one night because of it. This isn't a negative just kind of a bummer but the pool, sauna and gym on the roof top with the views were all closed. They're remodeling until December. But trust me you don't need a pool when you have that incredible beach!
Good location close to the beach and metro station. Very helpful staff Rooms were a bit dark and old. There were some ants in ours.
close to beach, friendly staff, free breakfast horrible gym, paper thin walls and ceiling, could not control AC temp.
i was robed on the beach at the hotel while sitting in a hotel chair
The manager was helpful, fair and considerate. The hotel and your website did not advise me in advance of a policy against having guests in the room.
I enjoyed my stay very much and found that everything was comparable to what you would expect from an International Hotel I only stayed for one night so there was no time for likes or dislikes. However I must say that the Breakfast was excellent.
The room and the view over copacobana beach was amazing. Staff were very friendly and helpful
Good location - a small hotel compared with others in Rio. Very strict on departure times, unless you are willing to pay a supplement.
Bed was comfortable, breakfast was pretty comprehensive. Nothing else worthy of comment. Hotel is clean and I suppose nice, but for the price paid, it is considered overated and a rip off. Rooms are wood everywhere and coulurs used are a sad blend of same shades. so it feels like your sleeping in a wooden box, Bathroom was small and also no bathrobes incuded, which for a superior double is not the same as other copacabana hotels. Ok for one night passing through, but definetely not a family or long stay venue, Roof top bar is also bad as well. Worth a miss this one unless your stuck which I was.
the safety and well management of the reception the way waiters asks you when in ur way to breakfast about ur room number??
lifts are excellent and fast. breakfast was always very good. ALL the staff (really all of them) were always very courteous and i felt all my belonging were safe. when i stay in other hotels i always take my passport and wallet out with me, i dont even trust the safes; not here. even when i moved rooms, the staff brought things i forgot to my new room. excellent wifi internet facility. first room i stayed in on the 12th floor was too noisy from the machinery/swimming pool engine/airconditioner. got moved to the 10th floor which was better, but windows facing the beach had restricted stay which limited the views one could get. and the walls felt i tad thin. i could easily hear people in the corridor and coughing from the other room.
Just a breakfast was good. Many different fruit Hotel really poor. Rooms unbealivble small, like a toilet. Very noisy
Very nice staff
Jeg valgte et af væreslerne med fuld 180 graders havudsigt og det gjorde hele oplevelsen ganske fantastisk! Fra 11. etage kan jeg ikke forestille mig et smukkere vue over Copacabana. God valuta for et 3 stjernet hotel. Belligenheden er til 5 stjerner. Spørg ikke hotellets personale om hjælp med taxa. Tag blot en af de gule standard taxier der holder uden for døren og lad dem køre på taxameter.