Location, breakfast, decor, hotel staff. The unusual arrangment of the rooms placed aound the outer edge on each floor with the centre section being completelty open from the top of the hotel to the bottom. This seems to channel noise upward through the open space.
What I liked best was that the reception staff made every effort to help me, especially the one who spent a long time on the phone trying to help me locate my delayed luggage from the airport. He was friendly and polite and I appreciated his help a lot. The rooms and facilities were more than adequate for my needs, and the buffet breakfast choice was great. The price was excellent. I'd definitely stay there again. Not the hotel's fault, but Centro is not the greatest location in Rio; not the cleanest or most interesting part. Having said that, I felt safe, and saw good nightlife including locals Capoiera dancing in the square.
My plan included breakfast. Breakfast was great because I could enjoy various kinds of cheese, ham, bread, and cakes. The room was traditional because of wooden floor and door. There was a bit poor feeling because of small bed, small and no flat TV, no bus tub, and poor bed cover. Wireless internet did not work well because of weak signal.
The staff was very cooperative with our demands. I cannot find any negative point from an objective point of view.
hotel pep in the counter can speak english well the girls in the counter is not so resonsable
Free Wi-Fi internet. Clean and modern. Friendly staff. Good breakfast. Nice located. Not far from subway station. Very good option for carnival and city trip for those who want not to overpay for copacobana
Friendly staff who are very helpful in organizing day trips or suggesting activities. Excellent breakfast.
Clean room, clean and modern bathroom. Good location Internet is not working 100% of the time. My neighbor is very noisy after hours but I guess it is just that room, can't blame the hotel for this.
Very good location for city cultural visit (not beaches), excellent room, helpful staff and several spoke English, all at a good price. It was a much better deal via booking.com than direct booking or others and my credit card was not charged until departure. A wholly positive experience.
service, comfort, location free internet
the location, the services/facilities and the hotel staff
Staying in the center of the city was an excellent choice, and being near the subway and Theatre Municipal was handy. The neighborhood remains a bit gritty and caution is required in the evening, except at nearby cafes that spill out into the street.
Staff very pleasant and spoke English well. Room very comfortable and clean with good air conditioning. Enjoyed rooftop pooldeck and views. Very convenient to metro station.
The hotel and rooms were very clean and modern. Staff was friendly and helpful. I would've liked some free drinking water (minibar was bit expensive). Elevator is noisy. Rooms are far from being sound-proof but there's not too much noise anyway. Rooms are also a bit small. Hotel taxi costed more than regular taxis.
Good service. Attention of the staff. Lack of parking
Staff prompt to serve and willing to help, also very knowledgeable about getting around the city by any mean of transportation. On requests, specify what you wish and they eill be sure you'll get what you order to the detail (off course upon availability).
Location is very convenient for the "centro" (downtown) area. Not too large hotel, so faster check-in and check-out. Good room size with comfortable working desk. Newly renovated, evrything very clean. Good restaurant with reasonable prices and fast room service. Only black spot is poor Internet service. The per-minute option gets disconnecting and is terribly slow. The per-day option is also very slow. Difficult to understand since they are charging for it. I purt a complaint on 2 previous stays, but it has not improved. They told me that they are planning to change provider around October....
pillows were too thin
The breakfasts were very adequate with lots of fruit and pastries. The menu didn't change from day to day, but there was more than enough to choose from. We appreciated the free Wi-fi in the room and the computer in the main area. The room was clean, but the furniture was old and looked like it could use some renovation.Towels and linens were thin and there was no hair dryer or washcloths provided.