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the rate v.high
ilike the SPA and view the way of dealing with the staff specially concerage and room service they are very bad as 5 star hotels
The dinner at Pergola, the view from the room, the facilities, and service in the imperial lounge. The bathroom was not entirely in order and did not meet my expectations of high standard. The room was not cleaned at all when we returned 16:30 on the second day of our stay,allthough they cleaned it quickly when we informed them of this.
Rooms are perfect, clean and rather large. Service is on very high level. Situation is not perfect, but if you have money to stay in such kind of Hotel, taxi fees should not bother you.
Words can not say enough, being from Dubai i have been spoilt with staying in some great hotels here in Dubai, how ever, the hotel Rome Cavalieri is at the top of my list for Europe, everything was great, as i say words can not say enought supurb and well done to all the staff at the hotel
beautiful big room nice support staff bad location far from city center hotel charges you for everything
Service and comfort Price of the dinining
every thing was great
If this hotel was anywhere else but in Rome, you would consider it old and run down. The furniture in the guest rooms is ancient and the decore is very tacky. They are trying to go for some "original decore" look, but unless they want to tell me that Julius Caesar stayed there himself it's not working. The furniture in the guest rooms are not "antiques"; they are just old.... Sadly I'm not sure there's much better in Rome. The city seems to get away with never having to remodel, update, or provide any amenities under the disguise of being "authentic." Their "concierge" is useless. Other than showing you a map of the city and telling you how to get to the Vatican, they cannot/will not do anything to actually help you. They are really just untrained and glorified bellmen. Not what you would expect from a purported "luxury" hotel. Finally, they seem to think that using the pool is an optional amenity. There's a charge if you want to sit anywhere by the pool. Chairs and beds are not free. What mutil-star hotel charge to use their pool??? That's the stupidest thing. The result is that everyone is forced to sit in a circle around the edge of the pool or to lay down on the concrete.
Everything. Bellissimo! Perfecto!
the staff were very friendly quite pricy
This hotel is excellent. It is really beautiful and very refined. The food is top quality and the staff are suburb in everyway. It is a little removed from the city by being on a far hill but once you see the view from your room of Rome, you get over that.
Rimelig gode værelser, rigtig god morgenbuffet
Der var stille og roligt om aftenen og natten, til trods for at det ikke lå langt fra centrum Det er misvisende at se billeder af værelserne på deres hjemmeside, jeg betalte for superior, men når jeg ser på billederne på nettet har jeg fået et standard rum,
Gode store og rene lejligheder/værelser til en rimelig pris. Venligt og hjælpsomt perosnale. Beliggenhed er lidt ubekvem ift. centrum af Rom. Man skal med et regional tog som kan være lidt besværligt at finde ud af. Morgenmads buffet var ikke fyldt op og kaffemaskinen virkede kun sporadisk.
Det er ment at komme ud til de forskellige særværdigheder, på grund af at station ligger tæt ved hotel.ca 2o min kørsel fra Roms centrum.Fin morgenmad, samt pool.
Værelset var stort og rent og der var et lille thekøkken og køleskab med fryser hvilket var dejligt. Badeværelset var rimelig stort og med badekar. Værelset lå i stueetagen og der var derfor ikke altan men "terrasse". Den var dog ikke værd at sidde på da man følte sig lukket inde bag hegnet der var omkring og udsigten til den grimme baghave som bestod af 1 m højt græs var heller ikke god. For vinduet kunne man køre en markise ned - med håndsving. Så man skal ikke være en ældre person med svage arme hvis man ville have lys ind i rummet. Poolen som angiveligt ifølge hjemmesiden hørte til hotellet, er en offentlig pool lige ved siden af, hvor det godt nok er gratis at komme ind, men man skal betale 4 euro for en liggestol. Morgenmaden var dårlig og der var ca 10 borde til 110 værelser. Så kom man før 8.30-9.00 var der kø!
Hotellets beliggenhed er rigtig god kun 100 mtr fra stationen. Vi boede i en 4 personers suite med masser af plads og værelset var pænt og rent. Morgenmaden på hotellet opfyldte vores behov og der var rigeligt af den. Personalet i receptionen var overfladisk og til tider ubehøvlet. Vi var flere gange udsat for at skulle vente på nøglen fordi receptionisten havde mere travlt med at skulle spise sin pizza end at betjene kunder. Personalet i receptionen virkede til tider som om at kunderne var en belastning og receptionen var i lange perioder ubemandet fordi personalet skulle stå at ryge og sludre privat udenfor døren. Da vi skulle afregne kunne vi konstatere at optællingen af minibaren ikke havde været foretaget da vi overtog værelset, og dette betød at vi kom til at betale den foregående gæsts forbrug. Da vi gjorde opmærksom på fejlen var der ingen sympati for at høre på vores forklaring og derfor blev vi fejlagtigt opkrævet for 6 Euro. Dårlig service !
Dejligt stort og lyst værelse! Overfyldt til morgenmadsbuffeten, ikke særlig god morgenmad. Ærgeligt at poolen bliver overdækket så tidligt på året, det var varmt nok til at svømme i det fri.
Close to the airport. Clean and modern rooms and large bathrooms. Shower door enclosed only 1/2 of the tub and leaked when taking a shower.
Nice breakfasts, very kind personal of food F&B and housekeeping departments, excellent New Year eve food and program. Very bad reception staff - there was no information available about the city tours, public transport connection, hotel facilities. Receptionist which we met in first day spoke no English, forced us to use taxi and didn't want to explain us properly how to use public transport (by the way we didn't understand why the taxi from the hotel to the nearest metro station costs 25 EUR, and from the metro station back to hotel 8 EUR, if it is the same distance).
The staff on check in were great. Very friendly and helpful. Unfortunately the hotel restaurant was not open on the Sunday so they recommended a local restaurant and ordered us a cab. Great 2 guys!!! Room was also nice and big, bed was comfortable and bathroom was excellent. The lady on reception at check out was less that friendly and helpful. We were only staying at the hotel for one night as we arrived in Rome a day early and our other accomodation was unable to have us a day early. We requested a later check out (2:00pm instead of 12:00pm) which she said was not a problem but would cost an extra 30 Euro! The hotel was empty!!! Poor customer service!
Good rooms Far from centre
Hotel it self location. It is good for business stay and if you have a car.
When I made reservations, I wasn't aware the hotel had a shuttle service. I was satisfied with the staff being able to provide us free shuttle service everyday to the Metro station. I loved the very hot towel warmer in the bathroom! The dinner was too expensive. According to the booking site, it stated that "All children under 6 stay free of charge when using existing bedding. All older children or adults are charged EUR 30.00 per night and person for extra beds." Both of my children are under 6 (this is the reason why I selected this hotel) Although, I was advised that I was being charged EUR 30 extra per night since I didn't list my children while booking. There was no place to list them while booking!! The location of the hotel was not convenient at all.
it is a new hotel We were 3 persons and the reservation showed that, and the room had only 1 bed, we complaint and they put an extra bed that they wanted 200 euros more for that. We had ti fight to get that removed. The air conditioning broke in one night and we had to sleep with no air in Summer. Its a 4 star hotel and do not have any irons for the clothes. The WIFI was poor and unreliable. The water in the shower jumped from warm to cold with out control.
the staff were very helpful shower head could be stronger
Beside the hotel there are 2 big supermarkets, where You'll find a good choice of clothes for children and anything You may need for a picnic. Actually we were really surprised. Hotel's personnel arrange a shuttle bus to the nearest metro station for free. Breakfast could be more varied.
room, day reception staff. night staff very unhelpful, no room service, no food or alcohol available after 11pm on day of arrival, taxi could not find hotel and staff did not let us know this was an issue until the second day of our stay
hotel is inaccessable. no public transport. taxis rip you off to get there. no facilities. and staff either do not understand or are not helpful.
Flot, naturskønt sted. Dejlig afslappende Poolen var lukket - selvom det står som en af faciliteterne ved stedet. Samtidig står der i beskrivelsen af stedet, at de kan arrangere rideture. Det kan de måske også godt, men for at komme hen til heste-stedet er det nødvendigt at køre i taxa - hvilket ifølge hotelpersonalet let vil koste 40-40 euro hver vej. Derudver ville det koste godt 20 euro for leje af hest - altså en temmelig dyr fornøjelse.
Vi opgraderede til 7. etage til en rimelig pirs. Det var hele opholdet værd. Luksusværelse med alt hvad man kan begære. I forhold til standardværelset vi først havde var det som de skriver på etagen "the 7. heaven". Det er kun denne etage luksus'en er. Når vi lægger taxi til byen frem og tilbage kom det til at koste hvad andre hoteller koster i omegnen Flere shuttelbusser.
Motionsrum godt, udsigten fra værelset over Rom var vidunderlig. Safe på værelset. Morgenmad, lækkert med rugbrød! Personalet var yderst proffessionelt. Romaskinen var i stykker. værelserne var ikke særligt hyggelige. Manglede møbler på altanen, fik dem dog bragt efter forespørgsel(Endnu et tegn på godt personale). Et bedre tv, med en fungerende fjernbetjening og installerede kanaler. Mere end een engelsk kanal.
Jeg synes det var fint med morgenmad fra kl. 6.30 - 9.30 hver morgen og så nød jeg/vi, at der ikke var larm udenfor, da vi ikke befandt os i centrum af Rom.
Fremragende udsigt, venligt personale og udemærket restaurant. For tynde vægge, man kunne høre alt hvad der foregik hos naboen. Grim lugt fra afløb, man skulle hele tiden fylde vand på vandlåsen, da det blev trukket ud.
Det er et rigtigt lækkert hotel og især il prisen. Fine, rene værelser med minibar og tv. Og ikke mindst udsigt direkte til Peters kirken. God morgenmad. Selvom det ligger et stykke udenfor byen er det nemt at komme ind til centrum- da man enten kan tage hotellets shuttelbus eller de lokale busser og metro.
This was my first stay at Zone - Huge room and shower. Comfortable bed. Shuttle to town was good - unreliable return times. My room was near reception and restaurant - I could hear all conversations, including 1 side of calls to reception. I could hear the people in the next room unrolling toilet paper while I was getting out of the shower. I bought the movie pack and it kept freezing up - mentioned to desk, and solution offerred - don't buy movie pack.
Cozy/comfortable environment but quite far from the City. Staff are courteous, good and helpful. Hotel rate is ok, but taxi fares are too expensive. The hotel is also clean. Some utilities are not given in sets or in two's for double occupants. For examples, shampoo was given in two's yesterday, but today, only one shampoo was given. Also, one lotion was given today, then on the next day there were two. It happened also on the cleansers. I really don't know if it is the hotel's regulations. If it is, it's ok with us. Also, breakfast has limited choices. There were no meats served like hotdogs/sausages, hams were not cooked. Sometimes, utensils were lacking or insufficient for other guests. Please don't use plastic or disposable glasses. Further, the coffee and juice dispensers broke down.
besides one man the staff was absolutely horrible. I wouldnt recomend staying there, its tough getting to the city and a little time consuming.
staff was polite, had maps for us, let us check in early, room spacious & clean, assisted us in getting 4 AM shuttle to airport walls must be thin, neighbors' voices transmitted through them all night. incredibly hard to get hot water for a shower.
The staff was very helpful and the breakfast was very good. The hotel and rooms were very clean, too.
My second stay at Zone. This time a single room - much quieter. Again shuttle to town was very handy - agree with earlier review about pizza shop down the road. Lost 1/2 of the bathroom from earlier room, very small. Could not fully open bathroom door as it hit bed. Shuttle pick up from town does not run to schedule - be there at least 30mins early and be prepared to have to wave shuttle down.
Shuttle bus Bar shut 10-30, too far out of city
the room was very nice it was way to fare away from the center of Rome. It was very difficult to find when we arrived to Rome.
preview of the classic room isn't correct, they show you a superior room. So they ask you 35 euros more if you want to stay in a stylish room as you booked. I think is not correct, infact after some calling and booking.com support they moved us at the second day without any surcharge.
The bedroom had good facilities and a great shower! For a hotel in Italy, the buffet breakfast offered a good range.
The piano in the bar is fine when there is a pianoplayer around. Friendly staff and no more minibar inside the rooms is a much better solution. The internet prices were outraging high. A better solution is to get a free ticket for 15 minutes as in other hotels. Or at least the possibility to purchase a ticket per hour or two or three hours that does not expire when logging off.
easy access to the city, clean room, room service, breakfast
Comfort, Quietness, friendly staff and location
Love the breakfast, good quality spread and it was great. There's also free hotel shuttle service & makes it very convenient to travel to/fro city. The room is clean and bed is comfortable!
Good service, staff, clean spacious rooms. I had a view of St.Peter's. Julian at front desk is the best. It is far from major attractions but train station is around the block which makes it easy to get anywhere, anytime.
Our room was clean and comfortable and ready upon our early arrival. There is a shuttle to the Vatican for 2 euros. While the location is remote, it is in a quieter residential area. The hotel is very remote cab ride into center of Rome runs 25 to 35 euros.
Very friendly, helpful and knowledgable staff. Clean hotel and obviously efficiently run. Wouldn't provide an iron, for health and safety reasons??
Excellent hotel, nice place located on a hill, excellent services from the hotel stuff, bus schatle to down town, I feel it's one of the best nothing
Location, good transport
Ok Internetadgang til Mac
Venligt, imødekommende og hjælpsomt personale, smagfuld indretning, parklignende velholdt have med mange muligheder for at sidde. Værelset velindrettet og gennemtænkt valg af toiletartikler. Udmærket morgenmad Noget besværligt at komme til Rom centrum med offentlige befordringsmidler.
Hotellet er rent, moderne og med et personale, som er imødekommende, og som gerne vil løse evt. problemer. Vi fik f. eks. uden indvendinger et andet værelse, da vi ønskede et værelse med to senge i stedet for et med en dobbeltseng. Ro, venlighed, professionalisme er det, man møder som gæst. Ikke på hotellet, men beliggenheden! Hotellet ligger langt uden for Rom, og kan kun nås med Metro og bus. Rejsetid i bedste fald 40 minutter, men oftest meget mere. Det værste er, at når man skal på eller af bussen, skal man stå på selve den smalle vej. Der er ikke fortov eller bare lavet en plads, hvor man kan stå i sikkerhed for den intense trafik. Om aftenen er det direkte livsfarligt at gå de 100 meter langs vejen til hotellet. Jeg vil af denne grund nok ikke uden videre anbefale hotellet til andre, med mindre de har en bil til rådighed og tør køre i den!
It's so far from a metro station, the only way you can get there is by train, but be careful with the time-table, because sometime the train arrives every 30 or 60 minutes on Sunday.
The stuff spoke good Engish and they were frinedly very clean and new room excelent breakfast! none
hard to find
nice and quiet environment, suburban train line 100 m with good connection to the Centre noise level from other rooms was quite high
The friendliness of the front desk staff, always very courteous and helpful. We had a wrap around balcony overlooking a park, the best part of the stay. While the hotel is located close to a metro running into Rome, the service was suspended one morning because of a strike. That of course is not the hotel's fault, but nonetheless very inconvenient. The hotel was located in a rundown area and was practically impossible to find even with directions. The room was tacky at best and very expensive for what we did not have. The shower was actually funny. Only people under 100 lbs. could get into it with any success. The fridge did not function at all, and the TV had to be switched because it would not work either. There were MANY kids!